Novotel RJ Santos Dumont

I enjoyed my stay at this hotel with the exception of the bed quality. The bed was so poor that I woke up each morning with a sore back. The breakfast was excellent and I enjoyed the gym very much. The employees were all very friendly. Check in and check out were very smooth.

I loved the stay, I felt surrounded by friends the whole time, everyone was kind and caring and seemed interested in my safety and enjoyment and payed close attention to the details, The staff is most valuable piece, all my love to the novotel team especially Vanessa, Leonardo, Anderson, Jazmin, Micael, Marcos, Larissa, Bianca, Fernanda, Nathalia, Alline, Rebeca, Jaqueline and many more I love you, you made my trip 10000 times better, the attention is excellent and personalized, they even signed a letter for me and left chocolate at my room, I will always remember the attention I received at Novotel Santos Dumont. Forever grateful 🤍🤍🤍🤍

Firstly the bad experience …The hotel is run down noisy and old. I was given a room with a view of a dilapidating building; the sheets smelled like bleach, the bed is uncomfortable and they charge 15 real for a small bag of crisps; I paid because I could not get service at the restaurant. It is close to SDU airport and a 12 real Uber fare from the hotel. The good side of it … The reception staff are wonderful, helpful and friendly. They stored my luggage for 5 days whilst I was travelling about; The poor reviews rating is for the quality of the hotel, the non existent service at the restaurant; I waited 25 minutes for no table service and a further 30 minutes after the reception staff spoke to the restaurant staff. Disorganised and shambolic; the restaurant had few customers. Check out was also frantic with one person at reception; no self check out even though I have paid in advance for my room; I would not return.

I am a platinum member and I requested a change of room, I was not answered. I didn't even get an answer to my request. Even though I was asked to go to my room and wait for my return. The bathroom had mold and bugs on the ceiling.

Located in central area away from the traffic laden Copacabana beach area. Unless you plan to swim at Copacabana beach a lot, this is a good location for the sights and very accessible from the San Dumont airport. Uber/taxi very cheap to sugar loaf and other attractions. Good choice of buffet breakfast with a mix of local and western food. Very helpful front desk, especially Renata. Rooms are basic, but clean.