Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.6/5 1,680 reviews

Novotel Edinburgh Park - Image 1
Novotel Edinburgh Park - Image 2
Novotel Edinburgh Park - Image 3
Novotel Edinburgh Park - Image 4

Description

Hotel extras

  • Convenient hotel with ample parking and adjacent transport options

  • Premium leisure facilities with pool, gym, sauna and steam room

  • Just 4 km from Edinburgh Airport and 7 km from Royal Highland Centre

  • Contemporary meeting space with modern A/V for up to 180 people

  • Easy access to Murrayfield Stadium via the adjacent tram line

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE HOTEL NAME, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PAOLOZZI BEER AND KITCHEN

Please your palate at Paolozzi Beer and Kitchen with our varied menu of simple yet authentic dishes from around the world and just down the street. Our on-site restaurant provides a casual setting for dining with family and drinks with colleagues alike.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,680 reviews

Customer review rating 3.5/5

Joyce J. Families - Confirmed reviews ALL

Hotel standards have fallen. Room was requiring some maintenance and nit as clean as could be - reported to reception. Pool Area - changing room showers had black mould and no shampoo/ wash, reported twice but not refilled. On the Thursday evening large piles of durty towels as hind gas nit been emptied and lack of clean pool towels. Since coming home i have a throat, ear and sinus infection which was almost certainly picked up from the swimming pool. Water on the friday was murky by the time we left.

Dear Joyce, Thank you for reaching out to us regarding your recent experience at Novotel Edinburgh Park. We are so sorry to hear that this most recent experience was not the best one, and that you felt that our standards are somehow dropping. I can assure you that we are working very hard to give our guests the best possible experience in our hotel, and I am sorry that, on this occasion, this dedication did not show. Please be assured that I will share your feedback with other departments, as I believe this is necessary in order to keep improving the quality of our service. We hope that you give us yet another opportunity to serve you better in the future. Sincerely, Daniela Front Office Manager

Customer review rating 3.5/5

Ka T. Y. Families - Confirmed reviews ALL

It was a good stay. Though the actual room size was smaller than the pics on the website

Dear Ka T., Thank you for taking the time to share your feedback, and for appreciating the convenience of our location. I am sorry that, on this occasion, there were issues during your stay that prevented you from fully enjoy your time with us. I am sorry that you experienced issues. You do not provide much detail in your review, hence I would like to ask you to contact me directly on da… with more detailed feedback so that I can pass it down to the appropriate departments. Thank you Daniela Front Office Manager

Customer review rating 5.0/5

Julie C. Families - Confirmed reviews ALL

Everything was fantastic

Thank you Julie for your fantastic review, we are very happy that we managed to get your top marks. We sincerely hope that you come back to Novotel Edinburgh Park in the future. Sincerely, Daniela Front Office Manager

Customer review rating 4.0/5

Lesley T. Families - Confirmed reviews ALL

Room description appeared like two rooms in the suite but wasn’t. Not possible for both kids to sleep on the fold down sofa bed so had to get a separate zed bed in the room. Disappointed the photos seems to show two beds in the suite.

Dear Lesley, Thank you for your review of Novotel Edinburgh Park. I am sorry that there was some sort of mix-up of the rooms. I am not sure what photos were showing, but please consider e-mailing me on da… so that I can carefully review this and give you a better answer. Otherwise, I hope you give us a chance to serve you better in the future. Sincerely, Daniela Front Office Manager

Customer review rating 5.0/5

Joanna W. Families - Confirmed reviews ALL

Perfect location, amazing room and customer service you couldn’t fault

Dear Joanna, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave a comment on TripAdvisor. I know our Team will appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to Welcome you back again on your next trip to Edinburgh. Warm Regards, Daniela Front Office Manager

Other web-users rate our hotel

  • 2,020 reviews 9/10 Location
  • 1,865 reviews 8.3/10 Room
  • 2,193 reviews 9.1/10 Service
  • 30 reviews 8.7/10 WiFi
  • 958 reviews 8.7/10 Cleanliness
  • 777 reviews 8.3/10 Breakfast
  • 555 reviews 9/10 Pool
  • 553 reviews 8.6/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Edinburgh