Novotel Edinburgh Park Hotel 4 stars

Customer review rating 4.3/5 12,550 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Edinburgh Park
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+ 20 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • GolfPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue
SAT NAV USE: EH11 4DG
Hermiston Gait Retail Park
EH12 9DJ edinburgh
united kingdom

Tel: +441316192802

Fax: (+44)131/4465610

Check-in from 14h00

Check out up to 12h00

  • LOTHIAN BUSES :  24 EDINBURGH PARK

  • By plane

    EDINBURGH INTL At 4.5km / 2.8 miles

  • By train

    EDINBURGH PARK At 0.5km / 0.31 miles

GPS :55.92657, -3.310871

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior room with Queen bed and sofa

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Room with queen size bed and balcony

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Executive Room Queen Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Accessible Superior Room with Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Iron(...)

Superior Deluxe room with Queen bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Superior room 2 single beds

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Suite Queen Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)
Rooms

Our restaurants and bars

Restaurant

Type of cuisine: Gourmet

In-house restaurant serving local and international cuisine

Menu (PDF)

GOURMET BAR

Non contractual photo

Available 24/7 for hotel residents

Menu (PDF)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 177

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,550 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,138 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good location

Customer review rating 4.0/5

Steveh Business - 10/04/2021 Confirmed reviews ALL

Good stay, only issue was the noise from the trains due to poorly fitting windows (windows were tightly closed but there appeared to be badly fitting insulation which allowed excess noise from outside to be heard in the room disturbing my sleep)

Dear Steven, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am sorry to hear about the window; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am sending our Maintenance Colleagues to check out the window, I hope they will able to improve it significantly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila

Excellent stay and very helpful staff

Customer review rating 5.0/5

Graeme Business - 04/04/2021 Confirmed reviews ALL

I have stayed at the Novotel, Edinburgh Park on a number of occasions now over the last year (for business). During all my visits the the staff have always maintained very high standards of service and friendliness which is very difficult during these strange times. They have also maintained the special COVID safety measures throughout the hotel.

Dear Mr S., It is always a great pleasure to meet you in the hotel. We all appreciate your kind loyalty and we hope you visit us again soon. Thank you once again for your 5-star review, and we hope your next visit will be as pleasant as the previous one. Sincerely, Attila

Good location

Customer review rating 4.5/5

Carol Families - 29/03/2021 Confirmed reviews ALL

Visiting a close relative who was seriously I'll , location was handy for hospital without being on top of it.

Dear Carol I., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear that the reason of your visit was illness of a family member. We hope that they are well now. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Looked After

Customer review rating 4.5/5

John Business - 26/03/2021 Confirmed reviews ALL

One night stay on a business trip. Made very welcome by the reception people. Allocated a nice room and I felt safe all the way through. Thanks to everyone at the hotel.

Dear John C., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela and the team

Good Stay

Customer review rating 4.0/5

Anonymous Business - 26/03/2021 Confirmed reviews ALL

Very clean, comfortable room. Nice food and friendly staff.

Dear Jacqui D., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to apologise again regarding the issues you had following your departure. I am glad to hear that these issues were solved quickly by our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Front Office Team Leader

Well located

Customer review rating 5.0/5

Openreach Business - 21/03/2021 Confirmed reviews ALL

Very good under the circumstances

Dear Stuart, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services especially during these times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ciprian Uivarosan

Good stay

Customer review rating 4.0/5

Eve Business - 09/03/2021 Confirmed reviews ALL

Overall is good

Dear W., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Ciprian Uivarosan

Convenient location

Customer review rating 4.0/5

Clive Couples - 23/02/2021 Confirmed reviews ALL

A pleasant hotel. Decent sized executive room. Large TV, comfortable bed. A slight negative was the design of the shower which meant it was difficult to use without getting water all over the floor. I appreciate that these are difficult times for hotels and their staff, but the welcome could have been better. Arriving to a dark and unmanned reception was not great. The man that dealt with us was not particularly engaging and seemed disinterested. In contrast the lady that dealt with our check out was the complete opposite - cheerful, engaging and a pleasure to deal with.

Dear Clive, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. We will share your comments with the entire team as we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services especially during these difficult times. Thank you again for sharing your experience, and we hope to see you again soon. NEP Team

Great location

Customer review rating 4.5/5

Robert Business - 20/02/2021 Confirmed reviews ALL

We were very well looked after. The staff were all very friendly and helpful. Hotel was COVID secure, we felt safe.

Dear Robert, Thank you very much for taking the time to complete the survey regarding your recent stay with us. It is always a pleasure to receive positive feedback so I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Ciprian Uivarosan

well looked after

Customer review rating 4.5/5

K. Families - 18/02/2021 Confirmed reviews ALL

up in Edinburgh for funeral during lockdown. All things being as they are staff were very helpful.

Dear K., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services especially during these times. Thanks again and we hope your next visit will be as pleasant as the previous one. Sincerely, Ciprian Uivarosan

Good stay

Customer review rating 4.5/5

Alasdair L. Business - 07/02/2021 Confirmed reviews ALL

As usual... no problems ( except lack of hot breakfast )

Dear John, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. I am sorry for the breakfast issue but we are planning to bring back the hot food option in the next couple of weeks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ciprian Uivarosan

Well located and helpful staff

Customer review rating 5.0/5

Rachel Business - 06/02/2021 Confirmed reviews ALL

Had to visit as my dog was attending the small animal hospital for an operation. Staff couldn't have been more helpful. They allowed me to stay in my room a little longer for a work meeting and supplied me with coffee as I waited on my dog to be discharged. I was allowed to take food to my room and staff were keen to help me wherever possible.

Dear Rachel, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park and it is always a pleasure to receive positive feedback especially during these difficult times. Thank you again for sharing your experience and we do hope your dog is recovering well and feeling better. Sincerely, Ciprian Uivarosan

Very rare business trip

Customer review rating 4.5/5

Nick Business - 25/01/2021 Confirmed reviews ALL

Despite the lockdown restrictions I felt safe and looked after at the Edinburgh Novotel. It is a very strange experience but actually felt reassuring. However, being charged £1.75 for a glass of tap water was a bit rich

Dear Nick, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. I just checked you bar bill and I can see on it a bottle of sparkling water which costs £1.75 . Please let us know if indeed you had the tap water instead of the sparkling bottle and we will refund the amount as obviously we do not charge for the tap water. Thank you again for sharing your experience and we hope to see you again soon. Sincerely, Ciprian Uivarosan

Great stay

Customer review rating 5.0/5

Andrew L. Business - 24/01/2021 Confirmed reviews ALL

Under the circumstances it went very well. Oliver’s (very -olive and helpful French waiter) did his best to accommodate our event. Lens and Julie in marketing are most helpful in the organising of the planning of this program. Reception smiled the whole time as did the lady at breakfast. Thank you.

Dear Andrew, Thank you very much for taking the time to complete the survey regarding your recent stay with us. It is always a pleasure to receive positive feedback and I will share your comments with the entire team and of course with Olivier, Julie and Lena as I am sure that this feedback will serve as an encouragement especially during these difficult times. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Ciprian Uivarosan

This hotel is a great place with friendly staff

Customer review rating 5.0/5

Michael W. Business - 05/01/2021 Confirmed reviews ALL

I have stayed a few times at this hotel and has been great on all occasions. I will use this hotel anytime I come to Edinburgh. Under current restrictions the staff were more than helpful to me.

Dear Michael, Thank you very much for taking the time to complete the survey regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services especially during these times. We hope your next visit will be as pleasant as the previous one. Until then stay safe. Sincerely, Ciprian Uivarosan

Good stay

Customer review rating 4.5/5

Eleanor R. Couples - 29/12/2020 Confirmed reviews ALL

Stayed for two days before Christmas bed and breakfast and we really enjoyed our stay ,great location easy access into Edinburgh train tram buses 2minutes from the hotel ,will be back in 2021 .

Dear Eleanor, Thank you for taking the time to post your comments regarding your stay at Novotel Edinburgh Park. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially during these difficult times. We hope your next visit will be as pleasant as the previous one and until then stay safe and take care. Sincerely, Ciprian

Good visit

Customer review rating 4.0/5

Nch Solo - 29/12/2020 Confirmed reviews ALL

Good friendly staff despite the covid rules

Dear Norrie, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ciprian

One of my favourite places to stay

TripAdvisor rating 5.0/5

David G 14/12/2020 TripAdvisor review

Friendly, professional staff. Excellent Covid precautions, fantastic food, lovely room and great location for Edinburgh attractions. Easy check-in and check-out, Krispy Kreme and KFC right next door! Well recommended..

Excellent Hotel

TripAdvisor rating 5.0/5

millssue26 25/10/2020 TripAdvisor review

First time staying here with my family and I was very pleased with everything. Stayed in an Executive room which had alot if small addition extras. Comfortable beds. And the breakfast even though wasn't buffer service due to current restrictions was still really good. And kids loved the fact they were able to go to the pool twice. On check in the gentleman was so lovely and showed me round the hotel. All staff were so very nice aswell. Will definitely recommend and will definitely be back again and kids can't wait. Thank you everyone.

Dear Millssue26, Thank you for such a lovely review about your recent stay with us. We are delighted to know that you were comfortable and relaxed during your stay and that you found the staff to be helpful. We know that our staff do their very best to deliver an exceptional hospitality experience to each of our guests and we are thrilled that they left an impression on you. We cannot wait to welcome you and your family back with us very soon, so your kids can enjoy a swim in our lovely swimming pool. Kindest regards. Miguel A. Trinidad and Front Office Team

Very Nice Hotel

TripAdvisor rating 5.0/5

Rickyw392 30/09/2020 TripAdvisor review

This was a very nice hotel located in a decent place with transport links into Edinburgh. There is a KFC and a doughnut shop literally over the road from the hotel and a Tesco within walking distance. We especially liked the fact that the train and tram station is on the doorstep of the hotel meaning once we arrived i didn't need to do any further driving! The only thing I would pick up on would have been the room which in some places looked a little tired. The bathroom had paint peeling off the roof in the shower and toilet area. This is no way deters from the fact the stay was great and we would definitely visit again in the future. Your front desk and restaurant staff were also very pleasant and helpful

Dear Rickyw392, Thank you so much for your wonderful review. We are so glad to know you had a pleasant and comfortable stay. We thank you for your feedback regarding the room and will be sure to share with our maintenance team. The team will be so glad to hear your compliments and we hope to welcome you back again soon. Kind regards, Danielle & Front Office Team

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