Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,679 reviews

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Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Family rooms suitable for a maximum of two adults and two children.

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROPEWALKS RESTAURANT

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,679 reviews

Customer review rating 4.0/5

Miguel P. Couples - Confirmed reviews ALL

Pleased with the hotel excellent location very friendly and helpful.

Dear Miguel, Thank you for your kind words regarding our location, comfortable beds, and friendly staff. We are delighted that you enjoyed your stay and found our services to be satisfactory. Your feedback is greatly appreciated. Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Customer review rating 5.0/5

Kerry M. Families - Confirmed reviews ALL

Had a lovely afternoon/evening/morning at the hotel with my family!

Dear Kerry, Thank you for your kind words regarding your recent stay at Novotel Liverpool Centre. We are delighted to hear that you and your family enjoyed a relaxing experience, particularly at the pool. Your positive feedback is greatly appreciated. Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Customer review rating 4.5/5

Hughes P. Families - Confirmed reviews ALL

Well located

Dear P., Thank you for your positive feedback regarding our location. We are pleased to hear that you enjoyed your stay with us and found our hotel conveniently situated. Your comments are greatly appreciated and we hope to welcome you back in the future. Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Customer review rating 5.0/5

Kerry B. Families - Confirmed reviews ALL

Bedroom and bathroom was immaculate, the pool was immaculate too. Breakfast was a great selection and really easy to access. All the staff well incredibly happy and friendly.

Dear Kerry, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our reception welcoming and enjoyed the cleanliness of the facilities. It is rewarding to know that our breakfast selection met your expectations and that our staff contributed positively to your experience. We hope to see you soon again! Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Customer review rating 1.5/5

Abbie M. Families - Confirmed reviews ALL

I booked a night for my daughter's birthday. She was so excited for the pool and we booked a swimming session for the following morning. We arrived for our swim session and were informed the pool was closed. We hadn't been contacted about this or informed, so she was really disappointed. When I came back to the hotel to collect my case I realised the pool had reopened but we were not able to use it because it was now fully booked. I only chose this hotel because of the pool for my daughter, so I was quite disappointed, particularly with it being part of her birthday celebration. I asked if we could come back tomorrow for a swim but I was told this wasn't possible.

Dear Abbie, Thank you for sharing your feedback regarding your recent stay at Novotel Liverpool Centre. I sincerely apologize for the disappointment you experienced due to the pool closure during your visit, especially as it was a special occasion for your daughter's birthday. We understand how important the pool is for our guests and regret that you were not informed about its temporary closure prior to your arrival. While we strive to ensure the pool is available for guest use at all times, there may be instances where the pool is temporarily out of service due to necessary repairs, routine maintenance, or external factors beyond our control. We apologize for any inconvenience this may cause and appreciate your understanding. Your feedback is invaluable, and I will ensure that it is shared with our management team for future improvement. Thank you for your understanding, and I hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind regards, Lisanne Assistant Front office Manager Novotel Liverpool Centre

Other web-users rate our hotel

  • 2,058 reviews 9.7/10 Location
  • 2,250 reviews 6.7/10 Room
  • 1,909 reviews 8.3/10 Service
  • 20 reviews 7.1/10 WiFi
  • 937 reviews 6.6/10 Cleanliness
  • 815 reviews 6.8/10 Breakfast
  • 661 reviews 6.2/10 Pool
  • 434 reviews 5.9/10 Value

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