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ibis Dubai Mall of the Emirates Hotel 3 stars

Customer review rating 4.2/5 6,336 reviews

ALLSAFE approved hotel

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How it works?
ibis Dubai Mall of the Emirates
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+ 20 Services

Hotel extras

  • A few minutes walk from Mall of the Emirates

  • Complimentary WiFi

  • Private Indoor Car Park

  • Located in the heart of Al Barsha's business and leisure district

  • A few minutes away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Currency exchange
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Business services
  • 1 Meeting room(s)

Hotel location

ibis Dubai Mall of the Emirates

Al Barsha 1, 2A Street
Opposite Mall of the Emirates
P.O Box 283825
283825 dubai
united arab emirates

Tel: +97143823000

Fax: (+971)4/3823001

Check-in from 14h00

Check out up to 12h00

  • Dubai Metro :  Red Mall of the Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Our accommodation(s)

Your sleep is our priority. A modern, connected, soundproofed room. From relaxing beds, black-out curtains to office space for you to do your work, we're dedicated to your comfort. Every little detail has been carefully considered, developed and tested.

Our restaurants and bars

AMICI

Type of cuisine: International

Amici Restaurant is located next to the lobby of the hotel. Guests can enjoy international cuisine in a contemporary setting at an affordable price. Early risers start from 4:00 am till 6:30 am and late risers start from 10:00 am till 12:00 noon.

EZAZ BAR

Unwind with your favourite cocktail or try something new from the exclusive and diverse menu at the Ezaz Bar & Lounge located in the lobby. Ezaz has a vibrant ambiance that is complemented by its chic style and classic design.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 75

  • Maximum capacity: 55 people

  • Maximum banquet capacity: 35 people

Find out more

Our guest reviews for
ibis Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,336 reviews

TripAdvisor Rating 4.5/5

2,252 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located.

Customer review rating 5.0/5

Karim S. Couples - 11/09/2021 Confirmed reviews ALL

Very pleasant and comfortable. Staff are friendly and professional.

Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Relax and enjoy the place ☺️

Customer review rating 5.0/5

Good E. Couples - 11/09/2021 Confirmed reviews ALL

Good location, friendly staff and neat & clean room.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your E., and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well located and lovely staff

Customer review rating 3.5/5

Zeena Families - 07/09/2021 Confirmed reviews ALL

I enjoyed staying at ibis Mall of the Emirates because of its lovely location and accessibility to my favorite places. The breakfast buffet was so good and the staff were so helpful and friendly. However, the room cleaning wasn’t good. During my stay of 11 nights, I could see the carpet dusty and unclean. Yes the bed is tidy and the toilet somehow clean though not satisfactory either. Not even the hand washing soap was filled after it got empty though I requested that. There was noice coming from the connected room almost every night. In one night I had to call the reception three times to call the hotel security to stop the noice at the middle of the night.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. it's a pleasure that to know that you enjoyed your stay. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you raised and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Nice to be there

Customer review rating 4.5/5

Anonymous Solo - 05/09/2021 Confirmed reviews ALL

Good services.

Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Ohhhhh this is the best place to stay in,I give you 5 ☆

Customer review rating 5.0/5

A M. E. Couples - 01/09/2021 Confirmed reviews ALL

Wow The hospitality ,ohhh my God,from the reception,house keepers wassup fantastic,in fact next week am coming back,to enjoy,your services are extremely marvelous,I urge everyone to try This marvelous place

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Happy

Customer review rating 5.0/5

Zoya A. Solo - 01/09/2021 Confirmed reviews ALL

Maryam from front office is a gem ☺️

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

It was amazing

Customer review rating 5.0/5

Rue Solo - 29/08/2021 Confirmed reviews ALL

The staff is amazing especially a Phillipino Receptionist who puts hjab oooh my Goodness me she's amazing her customer service is above and beyond

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Comfortable, I'm satisfied, also location is best

Customer review rating 3.5/5

Rooh Couples - 29/08/2021 Confirmed reviews ALL

I'm really satisfied, location is the best,

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Friendly

Customer review rating 5.0/5

C. A. Couples - 28/08/2021 Confirmed reviews ALL

Ibis affordable and easy access I love ibis but have certain point .1) only one reception! one person can’t accommodate all the guest if they keep another one to help is better 2) towels need to call reception to bring it 3)waiting for a long time to get your request 4) I need to come down to take my request…. No service at all 5)please Respect if they see a board dont disturb please silent. Am not saying all of this to complained!no it’s not . I mean to improved! Upon check out we meet ms. Nestle in reception she kind and friendly we don’t have time to talk more she alone another guest was waiting for check in thumbs up to you have a kind of staff like nestle still recommended

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, and please rest assured that all your concerns will be taken into consideration Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well located and good stay

Customer review rating 4.0/5

Kamal N. Solo - 28/08/2021 Confirmed reviews ALL

Hotel was nice and clean. Location was walking distance from Ski Dubai and mall of the Emirates

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well located easy for me to move around .

Customer review rating 5.0/5

Kenneth M. Business - 27/08/2021 Confirmed reviews ALL

There's so many things that are good here here from security, cleaning team, receptionist and restaurant staff member. They made me feel more at home than being away from home. I couldn't chose better place than ibis. Great experience which I will cherish for the rest of my life.

Dear Kenneth M., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Supervisor

Customer review rating 4.5/5

Ramadan M. Solo - 27/08/2021 Confirmed reviews ALL

Good hospitality and reception

Dear Ramadan Mohamed Ahmed M., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Its nice place and friendly staff

TripAdvisor rating 4.0/5

Lincheylovely 20/07/2021 TripAdvisor review

The room was simple and comfortable, the view from the room is not bad. The bed is OK and the room is smell good. The staff are amazing, friendly and approachable. Accessable going to the mall. Lots of restaurant.

Dear valued guest, We very much appreciate your comments regarding your stay at Ibis Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

All safe & very helpful staff

TripAdvisor rating 5.0/5

helal u 25/07/2020 TripAdvisor review

All are safe in this hotel very tidy room.Very helpful staff and welcoming. Great location I had wonderful stay I loved it. Special thanks to Ms.Mariam & Mr. Rana they are really very helpful thanks to everyone there.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Ibis Hotel Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Staff are very helpful.

TripAdvisor rating 5.0/5

JoShang86 14/07/2020 TripAdvisor review

When we arrive in the hotel, the lobby is so clean and it has good ambiance. We are upgraded to Novotel Hotel for some sort of reasons. The receptionist named Mary Ann assist us with a smile on her face. My partner said that he is very feel welcomed upon arriving in the hotel. We definitely come back again soon. Kudos to the staff who assists us in checking in and upon checkout. 👏👏👏

Dear Valued Guest We very much appreciate your comments regarding your stay at the Ibis Hotel Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Quiet stay

TripAdvisor rating 4.0/5

X A 13/03/2020 TripAdvisor review

Nice and quiet stay, location is 5 min walk to Mall of the Emirates and variety of restaurants with Carrefour on walk-able distance from the hotel which was convenient, friendly staff, breakfast relatively ok but could've been better.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Great Location and poor service

TripAdvisor rating 3.0/5

G_p_p_k_l Couples - 06/11/2019 TripAdvisor review

Location wise, its great hotel for stay. However service wise i don't think so. I didnot feel like staff are there to serve guests(may be) Neither i was suggested, nor helped. Telephone was not picked up for long, transferring calls from 1 place to another with no help. I still remember after 1 and half months of staying there and still dont want to remember that stay. And i dont think will be back.. Thanks guys for leaving me 1 no option to select hotels.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Good Hotel

TripAdvisor rating 4.0/5

bayodaniels Couples - 28/10/2019 TripAdvisor review

I've always stayed at Ibis Hotels after staying at the one in Luxembourg. The prices are reasonable especially for tourist who hardly stay indoors. At Dubai, Mall of the Emirates. I sent an email prior to arriving for them to do something special for my 10th wedding anniversary....and they designed the bed for I and my wife's arrival...It was very beautiful. The customer service was wonderful as well. The only downside to our stay was the Canteen. It was not up to standard with regards to the food options....The scrambled egg was appalling 3 days in a row....compared to the ones we cook at home and the ones we have eaten at other hotels....How can you even call that scrambled eggs..... Anyway, customer service was on point at the hotel and the manager ensured we were fine every time he encountered us at the hall way or reception.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Excellent hotel

TripAdvisor rating 5.0/5

Chris W Couples - 18/07/2019 TripAdvisor review

Excellent hotel. Great staff, we were able to access our room very early. Clean and comfortable bed and bedroom. Great location, handy to mall, tourist bus. , Lovely to have a restaurant, bar, ,and a Nandos on site. We will be back, Thanks!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

Nice place to stay, helpful staff

TripAdvisor rating 5.0/5

mrx698 Business - 01/06/2019 TripAdvisor review

Front reception staffs (Daniel, if i am not wrong) are really helpful, breakfast choice sufficient, room clean and air con work well, room size small but ok for single or couple traveller. Near to Mall of Emirates but take long time to walks (walk round the building).

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

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