Novotel London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 16,082 reviews

ALLSAFE approved hotel

Novotel London Paddington
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+ 17 Services

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Paddington

3 Kingdom Street
Sheldon Square
W2 6BD london
united kingdom

Fax: (+44)207/2666010

Check-in from 15h00

Check out up to 12h00

  • PADDINGTON:  7,18,23,27,159 Paddington or Bishops Bridge Rd


  • By plane

    LONDON CITY At 18.99km / 11.8 miles

  • By plane

    LONDON GATWICK At 55.6km / 34.55 miles

  • By plane

    LONDON HEATHROW At 27km / 16.78 miles

  • By train

    LONDON PADDINGTON At 0.15km / 0.09 miles

GPS:51.519425, -0.180974

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel London Paddington

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

16,082 reviews

TripAdvisor Rating 4.0/5

3,057 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

All good. Staff very helpful and professional.

Customer review rating 4.5/5

Trevor T. Business - 03/12/2021 Confirmed reviews ALL

About 14 of us had a group booking. Evening meal excellent. Good value for money.

its a good location

Customer review rating 3.5/5

Ralph S. Couples - 01/12/2021 Confirmed reviews ALL

Always a good comfortable stay but needs a freshen up

Excellent location! Even better customer service!

Customer review rating 5.0/5

Raz Families - 01/12/2021 Confirmed reviews ALL

Every member of the team were welcoming, hospitable and helpful! This was the icing on the cake as the location was excellent, the local amenities were good and it was a very clean hotel. The hotel was also family and and pet friendly

Great stay

TripAdvisor rating 4.0/5

PhilDowdell 30/11/2021 TripAdvisor review

This is a great hotel with reliable and friendly service. Breakfast very good. Location great for Paddington and connectivity across London.Rooms are good size and well equipped. Only down side is rooms are starting to look a little tired - carpets in room a bit stained.

Dear PhilDowdell, Many thanks for the review and feedback - So glad to learn that you had an overall good stay! Looking forward to welcoming you again, kind regards, Paulo Bernini - Operations Manager.

Good location

Customer review rating 4.5/5

Tammy Couples - 29/11/2021 Confirmed reviews ALL

Friendly staff, clean, very comfortable, good location,

Great location, easy access to the tube and nearby taxis. But still feels quiet and relaxed

Customer review rating 5.0/5

Annie Families - 29/11/2021 Confirmed reviews ALL

We visited as a family, 7 of us. All our rooms were really clean, the beds comfy and the shower amazing. Reception staff were friendly and accommodating, I would definitely book into this hotel again.

Great stay

Customer review rating 5.0/5

Bruno Solo - 29/11/2021 Confirmed reviews ALL

Overall a very nice stay: well appointed and spacious room, great location (so easy for Heathrow), very clean and very quiet. Would definitely recommend and hope to return soon.

Well located

Customer review rating 3.5/5

Sc… Families - 29/11/2021 Confirmed reviews ALL

Good Room but sofa bed dreadful

Customer review rating 5.0/5

Nicole P. Solo - 29/11/2021 Confirmed reviews ALL

Very good stay at Novotel Paddington. Jessica, Larissa, Gandhi, Ildiko and the other were great!

Good Stay

Customer review rating 4.0/5

Simon Couples - 26/11/2021 Confirmed reviews ALL

The stay was fine. Checked in when we wanted to. Room was clean and warm. Breakfast was good. Hotel quiet which was nice. Minus points were that my pre pay credit card was taken TWICE for one room when online booking and paper cups were used in room rather than proper mugs for tea or coffee.

Staff, pull your weight

Customer review rating 3.5/5

Elisabeth R. Families - 25/11/2021 Confirmed reviews ALL

- Great little swimming pool - when it is open (can be closed for maintenance) - Staff unhelpful : - when we booked by phone we asked if we could book the pool (we were asked by the hotel staff during another stay that the pool was fully booked and that we could not access it), the staff said that there was no booking required anymore but when we checked in the pool was closed for maintenance. Thanks for (not) telling us :( - please note that some people chose your hotel for the pool... - On the phone, during the reservation, the staff was unhelpful when I told them I needed a quite place to have a business call at 3pm on my checking day. I was told that early checking was not possible to arrange and that I would have to see what can be done on the day (not helpful because I needed a place to sit down to do a zoom call at the same time of the opening of the checking). Room for improvement. - The coffee is not good, the rest of the breakfast is OK.

Good stay

Customer review rating 3.5/5

Anonymous Business - 24/11/2021 Confirmed reviews ALL

Good breakfast, nice staff. Price is rather high for what you get.

Extremely helpful reception, well located

Customer review rating 4.5/5

Junaid Families - 24/11/2021 Confirmed reviews ALL

Impressed with the level of help and support from the people at the reception. The room temperature was a bit high. Would be more comfortable with a lower temperature

Great location close to underground and Little Venice

Customer review rating 4.5/5

Carol P. Couples - 23/11/2021 Confirmed reviews ALL

Helpful staff very clean room quiet no one banging doors nice views from room


Customer review rating 4.5/5

Nigel W. Couples - 23/11/2021 Confirmed reviews ALL

Good location, excellent breakfast. Special thanks to Mark in reception for sorting out our invoice

Excellent stay

Customer review rating 4.5/5

Sarah Families - 22/11/2021 Confirmed reviews ALL

We had a good experience. The hotel is well located but also quiet.

I Love This Hotel

TripAdvisor rating 5.0/5

elinkateg 20/11/2021 TripAdvisor review

Booked this hotel for an event at Porchester Hall and it absolutely can’t be beaten. It’s around 5 mins walk from the taxi rank at Paddington Station and surrounded by loads of shops and restaurants. It was only 5 mins drive from Porchester Hall. It’s absolutely perfectly situated for anything West/Central London. The hotel itself is absolutely beautiful. The rooms are gorgeous, very clean, modern, well looked after, great size and with the Paddington lines underneath the hotel the hotel is surprisingly soundproof. For my personal preference the beds were slightly too hard but that’s if i’m being picky. The staff are wonderful, very kind & helpful. They’re knowledgeable and will go above and beyond to help you out with whatever you need. The bar and restaurant are both lovely, as is the room service & there’s even a happy hour for cocktails! This hotel is absolutely wonderful and I will happily be back to spend another few nights.

Dear elinkateg, We are delighted to learn how much have you enjoyed your stay with us. Looking forward to welcoming you again soon, Kind regards, Paulo Bernini - Operations Manager.

Great hotel , amazing staff

TripAdvisor rating 5.0/5

colly1188 24/09/2021 TripAdvisor review

We arrived very late due to flight delays but the check in process was quick as had already checked in online! Upgraded to Executive Room which was great as it was in the 11 floor, great city skyline view! Jessica, Somaya & Justina super great 😊 well done you , helpful at all times !

Dear colly1188, We appreciate how difficult travelling at the moment can be and I am delighted to learn that Jessica, Somaya & Justina have personally contributed to offer you a enjoyable experience whilst staying in our hotel. Many thanks for the compliments which I will certainly be sharing with the entire team. Kind regards, Paulo - Operations Manager.

Amazing Trip

TripAdvisor rating 5.0/5

sam992021 21/09/2021 TripAdvisor review

The best trip ever stayed their recently then stayed again had to go back as this place is stunning, great views, staff are very professional at what they do and the amazing service they provide not to mention how friendly they are. The pool area was beautiful and the breakfast was yummy

Dear sam992021, we are delighted to learn that you have enjoyed your stay. Looking forward to welcoming you again soon, kind regards, Paulo Bernini - Operations Manager.


TripAdvisor rating 1.0/5

dvkalkeren Business - 07/09/2021 TripAdvisor review

Everything went wrong: - reservation of 2 rooms for 3 nights was cancelled (despite I could show a confirmation of the reservation) - rooms were not cleaned ("Covid") - no cheese and cold meat at the breakfast ("Covid"), however the eggs and saucices were not suffering under covid .... - key room was constantly deactivated by the mobile phone - not working sink was not repaired despite notice

Dear dvkalkeren, Many thanks for your feedback. If you could please send me an email detailing your experience so we can investigate and provide you with the appropriate follow up. kind regards, Paulo Bernini - Operations Manager

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