We visited as a family, 7 of us. All our rooms were really clean, the beds comfy and the shower amazing. Reception staff were friendly and accommodating, I would definitely book into this hotel again.

Overall a very nice stay: well appointed and spacious room, great location (so easy for Heathrow), very clean and very quiet. Would definitely recommend and hope to return soon.

Good Room but sofa bed dreadful

Very good stay at Novotel Paddington. Jessica, Larissa, Gandhi, Ildiko and the other were great!

The stay was fine. Checked in when we wanted to. Room was clean and warm. Breakfast was good. Hotel quiet which was nice. Minus points were that my pre pay credit card was taken TWICE for one room when online booking and paper cups were used in room rather than proper mugs for tea or coffee.

- Great little swimming pool - when it is open (can be closed for maintenance) - Staff unhelpful : - when we booked by phone we asked if we could book the pool (we were asked by the hotel staff during another stay that the pool was fully booked and that we could not access it), the staff said that there was no booking required anymore but when we checked in the pool was closed for maintenance. Thanks for (not) telling us :( - please note that some people chose your hotel for the pool... - On the phone, during the reservation, the staff was unhelpful when I told them I needed a quite place to have a business call at 3pm on my checking day. I was told that early checking was not possible to arrange and that I would have to see what can be done on the day (not helpful because I needed a place to sit down to do a zoom call at the same time of the opening of the checking). Room for improvement. - The coffee is not good, the rest of the breakfast is OK.

Good breakfast, nice staff. Price is rather high for what you get.

Impressed with the level of help and support from the people at the reception. The room temperature was a bit high. Would be more comfortable with a lower temperature

Helpful staff very clean room quiet no one banging doors nice views from room

Good location, excellent breakfast. Special thanks to Mark in reception for sorting out our invoice

We had a good experience. The hotel is well located but also quiet.

Booked this hotel for an event at Porchester Hall and it absolutely can’t be beaten. It’s around 5 mins walk from the taxi rank at Paddington Station and surrounded by loads of shops and restaurants. It was only 5 mins drive from Porchester Hall. It’s absolutely perfectly situated for anything West/Central London. The hotel itself is absolutely beautiful. The rooms are gorgeous, very clean, modern, well looked after, great size and with the Paddington lines underneath the hotel the hotel is surprisingly soundproof. For my personal preference the beds were slightly too hard but that’s if i’m being picky. The staff are wonderful, very kind & helpful. They’re knowledgeable and will go above and beyond to help you out with whatever you need. The bar and restaurant are both lovely, as is the room service & there’s even a happy hour for cocktails! This hotel is absolutely wonderful and I will happily be back to spend another few nights.

We arrived very late due to flight delays but the check in process was quick as had already checked in online! Upgraded to Executive Room which was great as it was in the 11 floor, great city skyline view! Jessica, Somaya & Justina super great 😊 well done you , helpful at all times !

The best trip ever stayed their recently then stayed again had to go back as this place is stunning, great views, staff are very professional at what they do and the amazing service they provide not to mention how friendly they are. The pool area was beautiful and the breakfast was yummy

Everything went wrong: - reservation of 2 rooms for 3 nights was cancelled (despite I could show a confirmation of the reservation) - rooms were not cleaned ("Covid") - no cheese and cold meat at the breakfast ("Covid"), however the eggs and saucices were not suffering under covid .... - key room was constantly deactivated by the mobile phone - not working sink was not repaired despite notice