Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.3/5 2,471 reviews

Best price
guarantee
Novotel London Paddington - Image 1
Novotel London Paddington - Image 2
Novotel London Paddington - Image 3
Novotel London Paddington - Image 4
3 Kingdom Street, Sheldon Square, Paddington, W2 6BD LONDON, United Kingdom

Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Telephone
Fax +44 20 7266 6010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,471 reviews

TripAdvisor Rating  4.0/5  3,228 reviews

Certificate of excellence 2023

Well located

Customer review rating 5.0/5

Alison Families - Confirmed reviews ALL

Good location, good room size for a family, close to the train

Dear ALISON O., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Lovely Staff & Convenient Location

Customer review rating 3.5/5

Muzzer Business - Confirmed reviews ALL

Overall the location and staff are the highlights of this hotel. But the general finishing of the rooms are poor. I was fortunate to be upgraded to an executive room. But the bedding (esp the pillows were some of the most uncomfortable I have come across. There were also broken components in the room (in the bathroom) and some of the electric points. I just expected more compared to other Novotel Hotels

Dear MAZHAR I., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Disappointing stay

TripAdvisor rating 1.0/5

DickD567 TripAdvisor review

Disappointing. Room potentially very nice but lots of maintenance needed, for example blocked sink, shower fittings falling off. Breakfast very expensive, worked out at £10/slice of toast and chef clearly didn't know how to make toast. External work not an issue

Dear DICKD567, Many thanks for your feedback. Please accept our most sincere apologies. This is definitely not the experience we aim to provide when comes to the condition of the rooms we offer and I hope that our maintenance team was able to rectify the issues encountered in your room when reported during your stay with us. We remain at your service, kind regards, Paulo Bernini - Operations Manager.

It was OK

Customer review rating 3.0/5

Tony Families - Confirmed reviews ALL

Good location. Clean and tidy. Room was big enough and everything worked. What let it down was the leisure facilities which needed to be booked and were already fully booked for the evening we arrived. The sauna and steam room were also cold when we did get to use them! We also had a problem when eating in the hotel as the only thing my wife wanted to eat on the menu was unavailable but we were only told this AFTER we had ordered and received a bottle of wine. By this time it was too late to go elsewhere.

Dear TONY S., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Lakshmisree is the reason to go to Novotel Padd x

TripAdvisor rating 5.0/5

nikkifO7048TU TripAdvisor review

Lakshmisree was absolutely wonderful. Wow Novotel for having the best staff member who care so very much about customers and colleagues - Lakshmisree was so very attentive and passionate about the drinks being served, our interests and we didn’t want to leave the bar as we could talk to her all night. Thank you so much for making our night so special and making us feel so special x

Dear nikkif07048TU, Many thanks for your review and comments. I am sure Lakshmiree will be delighted to learn how much has she contributed to your overall experience whilst staying with us. We remain at your service, kind regards, Paulo Bernini - Operations Manager,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,479 reviews 9.6/10 Location
  • 1,746 reviews 5.9/10 Room
  • 1,566 reviews 8.7/10 Service
  • 32 reviews 7/10 WiFi
  • 860 reviews 8.5/10 Breakfast
  • 664 reviews 6/10 Cleanliness
  • 343 reviews 8.1/10 Pool
  • 159 reviews 8.1/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in London

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.