Sofitel Mumbai BKC

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Sofitel Mumbai BKC 5 stars

Customer review rating (ALL Rating) 4.7/5 419 reviews

ALLSAFE approved hotel

Sofitel Mumbai BKC
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Description

Hotel extras

  • A luxury hotel in the heart of Mumbai

  • Enjoy luxurious facilities with Club Millésime rooms including airport transfers & Club access

  • Within five minutes walking distance of the US Consulate & Jio World Convention Centre

  • Nine banqueting venues & meeting spaces, with high-tech facilities and indoor/outdoor options

  • Five multi-cuisine extravagant options to choose from with our award-winning restaurants & bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Luxurious and contemporary, all rooms feature timber wood floors, innovative design, air conditioning, satellite television and dramatic bathrooms with oversized tubs and separate showers. 40-inch LCD TVs and High Speed Internet connectivity.

Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex, Bandra East, Maharashtra
400 051 MUMBAI
India

Tel: +91 22 6117 5000

Fax: +91 22 6117 5001

  • By plane

    CHHATRAPATI SHIVAJI DOM At 6km / 3.73 miles

  • By plane

    CHHATRAPATI SHIVAJI INT At 10km / 6.21 miles

  • By train

    BANDRA STATION At 3.5km / 2.17 miles

GPS:19.0675, 72.868611

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews for
Sofitel Mumbai BKC

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  419 reviews

TripAdvisor Rating  5.0/5  7,290 reviews

Customer review rating 4.5/5

Dr J. Families - Confirmed reviews ALL

It was an amazing stay .

Dear j. a., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Batra Front Office Manager

Wonderful Experience

Customer review rating 4.5/5

Gagan Families - Confirmed reviews ALL

Nice Ambience, clean rooms, Good Staff, Amazing Food by their super chefs. Enjoyed staying there for 4 days and we got a room with nice outer view. Hotel is located in very good area and has very calm surroundings as well. No doubt a very good place to stay with family and for business trips as well.

Dear Kaur G., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Batra Front Office Manager

Good Stay

Customer review rating 5.0/5

P. M. Couples - Confirmed reviews ALL

Excellent Room, Excellent Service , Extremely Good food , overall a very good experience to stay at Sofitel BKC , Mumbai

Dear M. P., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Batra Front Office Manager

Great experience

Customer review rating 5.0/5

P. Business - Confirmed reviews ALL

Had a great stay at Sofitel, Mumbai. The staff was really warm and courteous and they service was great! Highly recommended!

Good Stay

Customer review rating 4.0/5

Magdalene T. Business - Confirmed reviews ALL

The TV was not working well. I could not locate the food menu for room service. Bed sheet was stained with black dirt.

Good location and amenities.

Customer review rating 4.5/5

M. C. Business - Confirmed reviews ALL

The hotel is spacious and not crowded. One thing to look for this time of pandemic. Frontdesk Officers are courteous and helpful. Check-in was quick although had problems accessing the Club but was fixed soon. Rooms are clean, spacious. I understand why its not fully loaded and would need to request (kettle, flat iron). Club - food and personnel are great. The facilities are fully operational. Food at the cafe is great - mostly India food and very little continental.

Dear C. M., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Batra Front Office Manager

Club lounge staff very good

Customer review rating 1.0/5

R. S. Couples - Confirmed reviews ALL

Already explained to Mr Gaurav & other team members for my bad experience. 1)During Check-in information not provided about hotel facilities timing. 2) restaurant closed @ 11.00 pm this part cannot be explained in writing. 3) without checking for late check out available the executive directly tells me i have to pay. 4) although breakfast included the desk executive without checking tells that it is not included. 5) Above whole incident is complete repetition of my stay in sofitel on 27th august 2019(pre covid) It is just being copied without error. 4) Mr gaurav tried to convince & he had also waived of Rs. 4130/- bill amount which i had insisted that i will pay till the last moment. I had come to enjoy & hav a good time not to complain but things came up from every department & was really sad that i decided to not use my late checkout & move out of the property as soon as possible.

Dear S. R., Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, Vikas KAPAI General Manager Sofitel Mumbai BKC

Fun filled mini vacation

Customer review rating 5.0/5

K. J. Families - Confirmed reviews ALL

It was a great overall experience with the stay and all the luxury at the lounge after I got the upgrade to my package. Jhonny is a great bartender and am very happy with the cocktails he made for me!

Dear J. K., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Gaurav Batra Front Office Manager Sofitel Mumbai BKC

Great location, awesome service

Customer review rating 4.5/5

Rajesh P. Families - Confirmed reviews ALL

Great location, just couple of minutes from US consulate so if you are going for visa interview, this is the place to stay. Service is good. Food is very good. Gujarati thali was awsome, though little pricey. Need to add some options for ala carte menu.

Dear P. R., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Gaurav Batra Front Office Manager Sofitel Mumbai BKC

Good service , clean room and friendly staff

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

pleasant customer experience

Dear Fialho G., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Gaurav Batra Front Office Manager Sofitel Mumbai BKC

Good stay

Customer review rating 5.0/5

H. Business - Confirmed reviews ALL

One night stay prior to airport. Friendly team, particularly in the lounge bar.

Dear Garavelli H., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Gaurav Batra Front Office Manager Sofitel Mumbai BKC

Disappointing

Customer review rating 2.0/5

A. Business - Confirmed reviews ALL

For a business traveller, the food service - especially dinner/ breakfast make a huge difference. And both were quite disappointing, especially at artisan. Food & service at artisan is worse than a roadside dhaba. The main breakfast buffet had chaotic table service. Once again felt like a canteen. Tables weren't serviced and/or cleared for long durations. Another disappointment was the unavailability of the pool in the evenings to relax. Given that sofitel is located in the business district with no nearby pharmacies - for basic OTC Medication, it was quite a challenge to get cure for a stuffy nose or a sore throat - no Medication other than paracetamol available. Also the furnishings, are a little scratchy in the room. Although it didn't feel like a 5-star luxury stay, the room was comfortable, the staff polite and the stay pleasant.

Dear Goyal A., Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincerely, Gaurav Batra Front Office Manager Sofitel Mumbai BKC

well located to US consulate

Customer review rating 4.0/5

A. D. Business - Confirmed reviews ALL

Loved the stay, the ambience and service is great. However, the pool area was not available during my stay;( maybe next time. The food was the highlight of my stay especially the desserts section was on point

Dear Dahiwade A., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Batra Front Office Manager Sofitel Mumbai BKC

We had a very pleasant and good stay with BKC Sofitel. The staff is very polite.

Customer review rating 5.0/5

K. D. Couples - Confirmed reviews ALL

We enjoyed our staycation with Sofitel and will visit in future again.

Dear D. K., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Batra Front Office Manager Sofitel Mumbai BKC

Great location. Was greeted by Rajesh the driver who was so friendly and helpful.

Customer review rating 5.0/5

M. K. Families - Confirmed reviews ALL

Great hotel. Great amenities and restaurants within the hotel. Staff were friendly. Driver Rajesh was amazing very helpful. Great food. Cannot fault the service was excellent

Dear K. M., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Gaurav Batra Front Office Manager Sofitel Mumbai BKC

A very pleasant stay

Customer review rating 4.5/5

P. Business - Confirmed reviews ALL

This was a business trip, but I thoroughly enjoyed my two weeks at Sofitel. Keep up the good work!

Dear Bali P., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Batra Front Office Manager Sofitel Mumbai BKC

Swimming pool was shut without notice

Customer review rating 0.5/5

P. S. S. Couples - Confirmed reviews ALL

Even though I had specifically mentioned in advance the purpose of my stay was to explore and enjoy the amenities such as swimming pool and spa with my spouse the hotel authorities did not confirm that the pool would be shut for maintenance. When I was informed about the same during checkin was told that the pool would be available from the next day at 6 am but when I visited it the next day was told that it was not yet functional. Really dissatisfied even after being an Accor member for more than 5 years now will not renew this year for sure.

Dear S. P., Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaurav Batra Front Office Manager Sofitel Mumbai BKC

Staff attitude

TripAdvisor rating 2.0/5

Kamalkunj TripAdvisor review

Attitude of most of all staff is not up to expected slandered, I think since it was compilatory stay as Accord member , but they must keep in mind this is not FRRE, we have paid for membership card much more then room coast..

Bonjour Kamalkunj, Greetings of the day! Thank you for taking the time to provide us with a feedback on your experience at the hotel. I sincerely would request you to kindly write back to us at h6451-fo@sofitel.com with the details of your stay for us to further look into the concerns raised. It is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service and I remain at your disposal should you require any further assistance. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

Would like to come back Again

TripAdvisor rating 5.0/5

Rajesh69agarwal TripAdvisor review

Excellent property and well trained staff. Rooms are spacious and bathroom very contemporary..Breakfast was super. Overall a memorable stay..Will be back soon. And don't forget to book club rooms which comes with lot of goodies thrown in.

Bonjour Rajesh, Greetings of the day! Thank you for choosing Sofitel Mumbai BKC as your choice of accommodation on your recent visit to the city. It is heartening to note your appreciative comments about our staff . We are glad that you had an overall pleasant experience. It is feedback such as yours that motivates us to work harder to ensure that our guests receive the best level of service and comforts. We thank you for your patronage and look forward to welcoming you back in the very near future. Meanwhile, if I may be of any further assistance, please do not hesitate to contact me. Sincèrement, Vikas Kapai General Manager Sofitel Mumbai BKC

not as pleasant

TripAdvisor rating 3.0/5

JineshP38 TripAdvisor review

We had a 10 ppl booking at tuskers along with the room as a celebration. Tuskers surely was not woth it. they were not even willing to give a butter milk while we paid 20K+ just to meet with each other without even having the whole meal and no deserts. Overall - was alright. not the best.

Bonjour JineshP38, Greetings of the day! Thank you for taking the time to provide us with a feedback on your experience at the hotel. I sincerely would request you to kindly write back to us at h6451-fo@sofitel.com with the details of your stay for us to further look into the concerns raised. It is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service and I remain at your disposal should you require any further assistance. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

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