The Sebel Twin Waters 4 stars

Customer review rating (ALL Rating) 4.3/5 401 reviews

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80 North Shore Road, Twin Waters, 4564 TWIN WATERS, Australia

Description

Hotel extras

  • Ideal for exploring the Sunshine Coast, as it provides a peaceful paradise in sunny Queensland

  • Accommodation is a safe, gated beachside retreat situated around picturesque saltwater lagoon

  • BBQ's & entertaining area are perfect for you to enjoy with a loved one or a group of friends

  • Welcome your clients and colleagues to conference, meeting or event will be one not to forget

  • Sebel Twin Waters features a private lagoon, picnic area including access to Mudjimba Beach

Our accommodation(s)

Hotel location

The Sebel Twin Waters

80 North Shore Road, Twin Waters
4564 TWIN WATERS
Australia

GPS:-26.635807, 153.099638

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Unwind by the picturesque saltwater lagoon pool or spend time by one of the three outdoor pools while the kids enjoy there own fun in the children's pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  401 reviews

Customer review rating 4.0/5

Jennifer D. Families - Confirmed reviews ALL

Although we were comfortable in Unit 67, it really does need a good clean especially the dust in the bedrooms on the walls, under beds and on furniture. There was also a lot of bird poop on the upstairs balcony. Beds were very comfy and kitchen well equipped, just needs a deep clean.

Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Wayne B. Business - Confirmed reviews ALL

Honestly changed my view on life tbh. Just wn incredible experience and place to be. Rained a fair bit and it really added to the tropical experience. Just stunning

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We very much appreciate your comments regarding your stay at The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely,

Customer review rating 2.5/5

Jane C. Families - Confirmed reviews ALL

I originally called to cancel this reservation for personal reasoms combined with fuel concerns (travelling from sydney) and was offered a cancellation without refund. So this wasnt a good start. Once arrived, Whilst we appreciated the facilities, the room was disappointing. As reported to reception staff cleanliness and maintenance was an issue. Dust and mould, shower heads taped together, no bbq cleaning products, booked for a family of 5 was supplied 4 towels just did not feel 4 star

Dear JANE C., Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have personally spoken to the entire team regarding your feedback. Please rest assured that we are taking the appropriate measures to investigate and address the maintenance and cleaning concerns to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Joanna H. Solo - Confirmed reviews ALL

It’s hard to find accessible accommodation for me. It would have been good if you guys had a cafe close by. The room was lovely and comfortable. Walking to the lagoon was lovely too!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Vivienne F. Families - Confirmed reviews ALL

We were upgraded to 3br lagoon view, providing a beautiful outlook across to the Novotel side. Apartment was super spacious and well furnished, with a private pool, shared with the others in the block. Undercover parking for 2 cars was useful with 6 of us. It's a very quiet location and the only noise was Saturday night, from a late party at an overwater bungalow across the lagoon. Walking distance to Novotel, around the resort pathways for facilities, such as cafe, bar, restaurant. You could stay on site and not leave if you really wanted a rest.

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Twin Waters Team

Other web-users rate our hotel

  • 133 reviews 8.8/10 Location
  • 266 reviews 6.6/10 Room
  • 126 reviews 7.5/10 Service
  • 16 reviews 7.7/10 WiFi
  • 104 reviews 3.1/10 Cleanliness
  • 44 reviews 3.3/10 Food
  • 12 reviews 5/10 Breakfast
  • 5 reviews 3/10 Bar

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