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ibis York Centre Hotel 2 stars

Customer review rating 4.1/5 5,002 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
ibis York Centre
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+ 7 Services

Hotel extras

  • Very close to York Racecourse.

  • 15 Minutes walk to historic York Centre.

  • An ALLSAFE Clifton Environmental certified hotel.

  • Bag yourself a bargain at York Designer Outlet- just 15 minutes away by bus.

  • Close to all of York`s Historic and amazing attractions our team will be happy to direct you!

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Currency exchange Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • Self service business centre Paying
  • Copy/print service available Paying

Hotel location

ibis York Centre

77 The Mount
YO24 1BN york
united kingdom

Tel: +441133968032

Fax: (+44)19/04621224

Check-in from 14h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 48km / 29.83 miles

  • By train

    YORK At 0.5km / 0.31 miles

GPS :53.953453, -1.094191

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Room with 4 single beds, perfect for a small group or a family.

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft

Accessible Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,002 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,467 reviews

Well Located

Customer review rating 3.5/5

M. E. Couples - 13/06/2021 Confirmed reviews ALL

The Hotel is ideally located, 5 mins from the City Wall. All staff friendly and did everything they could to make our stay enjoyable and safe. However, as there was no room service during our stay ( which we fully understand why and agree with ), we thought the cost for a midweek stay was expensive as was the cost of parking. The hotel description on the internet says parking, it doesn’t state a cost/charge. Also in these difficult times, it should indicate there will be no room service as not everyone feels comfortable going to reception in view of others to ask for toilet rolls.

Dear MARILYN E., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Needing upgrading

Customer review rating 2.0/5

Lauren Business - 13/06/2021 Confirmed reviews ALL

Room needed badly upgraded, stains on the curtains and carpet. Damp smell in the room, Dan didn’t work. Very disappointed with the price paid. Staff friendly

Dear LAUREN H., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Its a budget hotel

Customer review rating 3.5/5

Gary Friends - 11/06/2021 Confirmed reviews ALL

Stayed for 2 nights , but had to move because of issue with windows. We were charged for parking 4 bikes when was told we would only have to pay for one if we all got in the same space!

Handy location

Customer review rating 3.5/5

Dryzzle Families - 11/06/2021 Confirmed reviews ALL

This is my second stay at the hotel - the first was pre Covid. The safety measures were good and social distancing was well signposted and observed. Check in was a breeze and the staff very helpful. The room itself was fine, a disabled access room, although not as clean as I expected it would be. There was dust on surfaces and a long hair on the bathroom floor. The shampoo bottle didn't work, however there was a hand held tube on its place. Th ecarpet area under the beds (twin) looked as if it had not been cleaned in a while and the room was generally 'tired' looking. Tea/coffee facilities were by way of paper cups and the usual sachets of tea/coffee/sugar etc. Not ideal, and wasn't replenished or our room cleaned (we stayed two nights.) The staff were excellent as were the breakfasts... Overall I am happy with the stay, just teh lever of detail to cleanliness that disappointed.

Dear HOWARD D., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Good. Stay

Customer review rating 4.0/5

Ian. K. Couples - 11/06/2021 Confirmed reviews ALL

Good. Staff. Super. Breakfast. Comfi. Bed. Great. Shower. Well. Located

Dear IAN K., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good location with parking

Customer review rating 4.0/5

Karen Friends - 11/06/2021 Confirmed reviews ALL

Basic but clean hotel Staff very efficient and friendly. Breakfast adequate. Good location only a 10 minute walk to centre of York.

Dear KAREN S., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located but the hotel rooms needs refurbishment

Customer review rating 3.0/5

Anonymous Couples - 11/06/2021 Confirmed reviews ALL

It was a hot day. The airconditioned was not working. There was not even a single small electric fan. Only the windows are open which is not convenient due to privacy. The receptionist are very welcoming.

Good stay

Customer review rating 4.0/5

Suzie Couples - 11/06/2021 Confirmed reviews ALL

2 day break nice quiet hotel clean and staff really friendly

Dear SUSAN B., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

well located

Customer review rating 4.5/5

Chris Friends - 11/06/2021 Confirmed reviews ALL

very pleasant and relaxing

Dear CHRISTOPHER R., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Close to the centre easy walking distance

Customer review rating 4.5/5

Steve Couples - 09/06/2021 Confirmed reviews ALL

Good service all good nice breakfast felt safe

Dear STEVEN H., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Comfortable rooms,good location

Customer review rating 4.0/5

Jeff E. Couples - 09/06/2021 Confirmed reviews ALL

Enjoyed stay staff very friendly

Dear JEFF E., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located

Customer review rating 3.0/5

Anonymous Couples - 09/06/2021 Confirmed reviews ALL

Location was good as near railway station. Room on 3rd floor small, dated, but clean. Difficult to find room from lift. From what we saw could be updated. A bit disappointed really.

Dear ANDREW S., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Good stay

Customer review rating 4.0/5

Patricia W. Couples - 08/06/2021 Confirmed reviews ALL

All was good apart from slipping on the bathroom floor when it was wet.

Dear PATRICIA, We very much appreciate your comments regarding your stay at the ibis York Centre. We hope you are ok after your slip, We do have bath mats at reception just in case you stay in future. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located. Good stay.

Customer review rating 4.0/5

Malcolm G. Couples - 07/06/2021 Confirmed reviews ALL

A good experience. Staff friendly and helpful. Room was clean and drinks were available.

Dear MALCOLM G., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good location

Customer review rating 3.5/5

L. A. Couples - 07/06/2021 Confirmed reviews ALL

Decent room and ok breakfast considering the present covid restrictions. A niggle, needed to briefly park car at back of property to transfer luggage. There is a 15min restriction which is quite stressful when your room is at the far end of the hotel. Otherwise great service and comfortable stay

Dear a. L., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Perfect weekend stay

Customer review rating 5.0/5

Sandra Friends - 07/06/2021 Confirmed reviews ALL

Thank you to all ibis York staff for being so welcoming and accommodating during our stay! The hotel is well located with comfortable beds and delicious cooked breakfast buffet. It was our first trip since the lockdown last year, and we will be looking to visit again in the future.

Dear SANDRA F., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Horrendous smell

Customer review rating 0.5/5

Da Friends - 06/06/2021 Confirmed reviews ALL

Stayed on a ground floor accommodation for disabled people where we couldn’t breathe because of a chemical smell. We were told that it was due to a Covid spray and that the windows on the ground floor couldn’t open to ventilate . Staying 2 nights felt like a punishment The receptionist kept apologising and put us to another ground floor room with the same characteristics as the previous one With my friend we promised each other never again going back to Ibis

Dear DENIS A., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have checked the windows today and they are all operating fine, we will further investigate the smell to ensure this is dealt with. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Good location

Customer review rating 4.5/5

Angela Families - 06/06/2021 Confirmed reviews ALL

We have stayed here several times when visiting York. Easy to get to from the train station, and easy walk into the old town. Rooms are always clean and staff is friendly.

Dear PETER M., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good location

Customer review rating 4.5/5

Anonymous Friends - 06/06/2021 Confirmed reviews ALL

Friendly welcome, staff very helpful, clean rooms

Dear HODGSON G., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Nice, quiet stay. Location good for city, walks and train station.

Customer review rating 5.0/5

R G. M. Couples - 03/06/2021 Confirmed reviews ALL

Efficient, friendly check in. Nice room - basic, but fine for a short stay. Plenty of fresh towels, hairdryer, crisp and fresh bed linen.

Dear RONALD M., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

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