ibis York Centre Hotel 2 stars

Customer review rating (ALL Rating) 4.0/5 5,436 reviews

ALLSAFE approved hotel

Information message

ibis York Centre
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+ 14 Services

Hotel extras

  • Very close to York Racecourse.

  • 15 Minutes walk to historic York Centre.

  • An ALLSAFE Clifton Environmental certified hotel.

  • Bag yourself a bargain at York Designer Outlet- just 15 minutes away by bus.

  • Close to all of York`s Historic and amazing attractions our team will be happy to direct you!

Hotel location

ibis York Centre

77 The Mount
YO24 1BN york
united kingdom

Fax: (+44)19/04621224

Check-in from 15h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 48km / 29.83 miles

  • By train

    YORK At 0.5km / 0.31 miles

GPS:53.953453, -1.094191

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

FOGGS Non contractual photo

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,436 reviews

TripAdvisor Rating 3.5/5

2,533 reviews

Good mini break

Customer review rating 5.0/5

Anne Couples - 12/01/2022 Confirmed reviews ALL

Lovely little hotel around 15 minutes walk into York. Managed to get a space in the carpark. Staff Lovely and very helpful. Breakfast amazing with ample selection.

Dear ANNE G., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Budget perfection

TripAdvisor rating 5.0/5

maggiegraham007 12/01/2022 TripAdvisor review

A very low priced hotel in an excellent location for access to all the interesting places in York - and there are many. One of the quietest hotels I have been in. Excellent bed, great shower and the option of a good breakfast. All perfectly clean and manned by pleasant staff. The only slight negative was that there is not much ventilation in the bathroom as there it has no window so that room got very steamy after a shower. But I will definitely stay here again as I love York.

Dear Guest Thank You so much for your lovely review of ibis York Centre. We are all really pleased you had such a great experience with us and enjoyed your time in our beautiful City. We will get the extract checked and we hope to welcome you back in the future. Kind Regards John Holroyd General Manager

Well located, overall a really good stay

Customer review rating 4.0/5

Lisa R. Couples - 10/01/2022 Confirmed reviews ALL

Great location, good sound proofing in the rooms, some of the common areas looked a bit tired, terrible parking on site (very tight spaces) however we parked for £10 with just a 2 min walk from the hotel.

Dear LISA R., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

BANG FOR THE BUCK

Customer review rating 4.0/5

Guillaume Families - 10/01/2022 Confirmed reviews ALL

We took one of the familly room, and the set-up was amazing. The hotel is well located, a 20 minutes walk to the Minster. Really nice lounge as well. However, since it's located on a main road, the traffic could disturb some people

Dear GUILLAUME G., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Do not stay at Ibis York

Customer review rating 0.5/5

At Couples - 09/01/2022 Confirmed reviews ALL

Terrible hotel and staff. Requested an early check in beforehand which was accommodated. On arrival I asked for a quiet room. I was kindly given a room that overlooked a residential street but I was given a room opposite the lift. I politely asked for the room to be changed due to the reason above. However this seemed to perplex the receptionist that dealt with me. I did however manage to get the room changed and was given a room overlooking the carpark. Not wanting to perplex the receptionist anymore I decided that we'd stay in the allocated room. After unpacking, upon closer inspection (due to the draft and noise), I noticed that the windows in the room didn't close properly. So as well as being able to hear the comings and goings of everybody in the car, I was also able to hear all the various generators and staff members chatting that came out for a smoke or whatever else. So this was definitely not a quiet part of the hotel. So I did not have a decent nights sleep for the three nights that I was there. The other things that were extremely annoying and frustrating were as follows: - The booking was made for two people and I was given a small room for one (only one bath towel etc.). - The bathroom door did not close properly and could not be locked. - There was a half used toilet roll in the room on arrival - No do not disturb sign to leave outside the door. So, the cleaner would knock to enter, I would shout "No thank" you but they would still open the door and proceed to enter. Hence I would have to shout again.

Dear ALEX THOMAS, Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Good hotel for a short stay in York.

Customer review rating 4.5/5

Scouse Solo - 08/01/2022 Confirmed reviews ALL

Nice short stay in a warm and clean accessable room. Staff were polite and pleasent and a good hot breakfast to start the day on a cold morning.

Dear JAMES E., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

All good

Customer review rating 5.0/5

Wendy J. Couples - 07/01/2022 Confirmed reviews ALL

No complaints

Dear WENDY j., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

It was ok .

Customer review rating 2.5/5

Mrs P. H. Friends - 07/01/2022 Confirmed reviews ALL

Hotel is in a great position but sadly the decor is very tired . On arrival back after our night out treated to residents smoking drugs on the entrance steps

Dear PEARL h., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Short walk into city centre

Customer review rating 4.0/5

D R. Families - 05/01/2022 Confirmed reviews ALL

All ok staff welcoming and friendly.The room was clean tv coffee and tea ! Only thing I could fault was the heating didn’t work . The breakfast was excellent everything you could want cooked to perfection. I would definitely recommend this to everyone

Dear DAVID R., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good to be able to return

Customer review rating 4.5/5

Mr G. R. Friends - 04/01/2022 Confirmed reviews ALL

Good value"Did what it said on the tin", no problem's enjoyed yourselves. One small issue our beds where a little uncomfortabul not had this problem before?

Dear GRANT R., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Excellent choice for close to town centre

Customer review rating 5.0/5

Shabs Couples - 04/01/2022 Confirmed reviews ALL

Stone's throw away from a wide variety of restaurants and walking distance to town centre. Very clean and comfortable room, really liked the bed and pillows. Quiet surroundings.

Dear SHABBIR J., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Perfect

Customer review rating 5.0/5

Terry C. Couples - 03/01/2022 Confirmed reviews ALL

Nice and comfortable staff perfect can't wait to book again.

Dear TERRY C., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located, lovely room

Customer review rating 5.0/5

Annmarie W. Couples - 02/01/2022 Confirmed reviews ALL

Smooth check in, lovely rooms, great location with car parking

Dear ANNMARIE w., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Rooms were unclean and mouldy paint falling off ceiling

Customer review rating 0.5/5

Lisa S. Families - 02/01/2022 Confirmed reviews ALL

Booked with family for new year (never again) 2 room 318 319 were mouldy with spores in ensuite and around windows dusty and smelly so unclean

Dear LISA S., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Dirty and run down room

Customer review rating 1.0/5

Lee Couples - 02/01/2022 Confirmed reviews ALL

We stayed in room 330 and the room was dirty with no handwash next to the sink or in the shower as they were empty. I did however on my way out tell the girl at reception without a fuss with the room number and expected her to of replaced the empty bottles but this never happened. The room was dusty in areas, very run down, the mattress wasn't even on the frame properly and it just didn't feel clean especially in the current climate we are living. This review is no reflection on your bar staff as they were great but mostly just the state of the room and a simple thing of the empty bottles not being replaced. We stayed here in July and had a lot better, clean room and experience!

Dear LEE D., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Enjoyable

Customer review rating 4.0/5

Peter Couples - 02/01/2022 Confirmed reviews ALL

Friendly staff very helpful Breakfast booking OK and satisfactory Rooms ok for what we need for sleep and shower Hotel around 10/20mins walk into York centre so ideally situated Overall a pleasant stay would use again

Dear PETER P., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Basic

Customer review rating 2.0/5

Anonymous Couples - 31/12/2021 Confirmed reviews ALL

The room was clean and had everything we required but was rather small and hostel like, We've stayed in an Ibis Budget nicer than this! The hotel was perfect distance from the centre and had 24 hour parking (although a tiny car park and rather expensive to pay to park). It was fine if you need somewhere just to rest your head for the night. But we probably wouldn't stay again.

Dear OWEN M., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

York Christmas trip

TripAdvisor rating 3.0/5

carolnolan2021 19/12/2021 TripAdvisor review

Booked while rates were quite low so was satisfied with the value. However if I had paid more would have been rather disappointed. Hotel is rather tired and in need of some updating. Remember there will be an extra 10 pound a day for parking in a very small and tight car park if you are lucky enough to get in. Breakfast was very good and all the staff were lovely.

Dear Guest Thank You for your review of ibis York Centre, We are all pleased you had a nice stay and you enjoyed our breakfast buffet. We do hope to welcome you back in the near future. Kind Regards John Holroyd General Manager

Long weekend

TripAdvisor rating 4.0/5

Piglet810 25/11/2021 TripAdvisor review

The hotel is about a 10 minute walk from the train station and a 10/15 minute walk into the town. I did not use the bar or restaurant so cannot comment on these facilities. The rooms are spacious but in need of TLC - slight mould in the bathroom and very dirty windows. The receptionist was extremely friendly and helpful - did not engage with any other member of staff CAR PARK - £10 per 24 hours but extremely small. ELECTRIC CHARGERS - There are 2 BP chargers in the car park. There are sign clearly stating to to park in the spaces unless charging. Despite this the spaces were occupied all weekend by non electric cars which was extremely annoying as we needed to charge our electric car. The receptionist apologised stating that they cannot police the car park - a complete waste of a charger - Perhaps BP should reconsider sponsoring this charger.

Dear Guest Thank You for your kind review of ibis York Centre, I have shared your comments with the relevant team members to address and change as soon as possible. Sorry about the charging points but due to the size f the car park we cannot leave them empty when the hotel is busy. We do hope to welcome you back in future for a much improved experience. Kind Regards John Holroyd General Manager

YORK HOTEL REVIEW

TripAdvisor rating 2.0/5

John26122014 16/11/2021 TripAdvisor review

Basically the First room 116 was Crap & Freezing. The radiator would Not have Took at Least 1 day to Warm up the room. Secondly the Furniture was so OLD & full of Holes, bits missing etc & Crap. The Second room No. 2 after Complaining was better but Stunk of Drains so had to buy Air Freshener whilst out in town

Dear Guest Thank you for your review of ibis York Centre, I am sorry on this occasion things were not up to standard and rest assured we will work on the points raised. We do look forward to welcoming you back for a much improved experience. Kind Regards John Holroyd General Manager

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