Sofitel Guarujá Jequitimar Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 20,746 reviews

ALLSAFE approved hotel

Sofitel Guarujá Jequitimar
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+ 26 Services

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Guarujá Jequitimar

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000 guaruja
brazil

Tel: +551321042000

Check-in from 15h00

Check out up to 12h00

  • RIO DE JANEIRO - GUARUJA : 

  • RIO DE JANEIRO - SANTOS : 

  • SAO PAULO- GUARUJA : 

  • By plane

    CONGONHAS AIRPORT At 80km / 49.71 miles

  • By plane

    DE GUARULHOS At 150km / 93.21 miles - Shuttle paying

GPS :-23.970838, -46.187973

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 4 Restaurants
  • 4 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 15 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 301 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 4 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • GRU Additional charge
    • DE GUARULHOS Additional charge
  • Auto Vagas
    • On site
Well-being
  • Piscina Externa
    • Outside
    • On site
  • Academia
    • On site
Boutiques/shopping
  • Beauty salon
  • Shopping mall
  • Drugstore/pharmacy
Family
  • Equipements for children
    • Bottle Warmer
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Childrens Club for 0 to 3 years
    • Childrens Club for 4 to 6 years
    • Outdoor playground for children
    • Play area

Our accommodation(s)

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 26

  • Maximum size: 3,750

  • Maximum capacity: 5000 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Sofitel Guarujá Jequitimar

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

20,746 reviews

TripAdvisor Rating 4.5/5

2,559 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Amazing staff, beautiful hotel, fantastic food, great spa

Customer review rating 5.0/5

Judith A. Families - 18/11/2021 Confirmed reviews ALL

This is now the at least the fifth time I take my 90+ parents to stay a week at the Jequitimar. I am only able to do this because the staff take such good care of us and I knew that they would be safe. The hotel is practicing, promoting and enforcing all the correct Covid-19 prevention protocols, which is commendable. The hotel is beautifully situated on the Mar Casado beach. The food is exceptional and the accommodations are pleasant and comfortable. The pool area is terrific with one section designed for swimmers to do lengths. The grounds are beautifully kept and the spa staff provide first class services. So even though the weather was not the best, it was absolutely terrific to be back at the hotel after a two year break (due to the pandemic). The building and furnishings are now 14 years old and showing signs of wear and tear. I'm sure some updates have been done during this time, but would suggest its time for another refresher - specially the furniture in the rooms and bar area.

Dear Judith A. Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Well located

Customer review rating 4.0/5

Daniel G. Families - 18/11/2021 Confirmed reviews ALL

I’ve been in the hotel several times, good location, amazing atmosphere, but the hotel is failing with the Kids club. Now I have 2 children and they love to stay in the kids club in other hotels, but Sofitel’s kids club is not attractive. It is not organized, inexperience of monitors, they don’t treat children well and don’t cover the schedule. I don’t feel safe in leaving my kids in the kids club. You should know how is kids club at Hotel SENAC or Hotel Santa Clara. These are the same hotel level and kids club is A+. They really care how to provide a great experience. I’m frustrated. Another thing this is an absurd kids and adults have the meals separately. This is a waste of time and parents need to leave the beach earlier and have lunch too late. These are my negative comments. Sofitel must rethink Kids Club.

Dear Daniel Marson G. Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Wonderful stay

Customer review rating 5.0/5

Anonymous Families - 16/11/2021 Confirmed reviews ALL

Beautiful and well kept beach front room and facilities. Courteous staff.

Dear Marcia Tieme I., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good structure

Customer review rating 4.0/5

Marcilio Families - 15/11/2021 Confirmed reviews ALL

Good structure with a nice beach and services Checkin was disturbing and the breakfast was full and we had to wait at out of saloon

Dear Marcilio Da Silva O., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excellent facilities, great service

Customer review rating 5.0/5

Peter A. Families - 15/11/2021 Confirmed reviews ALL

We have stayed at this property many times. We love the grounds, the meals but mostly the kind people who work here.

Dear Peter A., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great stay

Customer review rating 4.5/5

Wancley S. Families - 13/11/2021 Confirmed reviews ALL

My family enjoyed very much the stay because all employes are polite, great attendance and good interactions for kids.

Dear Wancley De Souza S., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Service gone down last 4 years

Customer review rating 2.0/5

Preben K. Couples - 07/11/2021 Confirmed reviews ALL

I stayd in Sofitel oktober 2017 and now again November 2021. It was not very good service from the employers. We satt 2 days 4 hours in pool sun beds. Noone come ask is for drinks or service. In 2017 they ask us everyday. Same happend in beach, no service for drink. 2017 its was mutch better. Sun unbrella in beach is rusty and outdatet. Casino no more, billjard tabel need repairs in top. In bar 2 night we need go ask for service for get order drink. Breakfast very noisy, no one come and fel up coffe for you. In this hotel level and price a would expect this. We stay 5 night in Casa Grande Guaruja before we go Sofitel. In Casa Grande price simular but the service is like a 5 star hotel. Sofitel lost here.

Dear Preben K., Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Perfect stay, beautiful view

Customer review rating 5.0/5

Eduardo S. Business - 31/10/2021 Confirmed reviews ALL

We,vê stayed during Fórum CEO Brasil. Great staff, perfect room and clean

Dear Eduardo S. Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

great beach

Customer review rating 3.0/5

Cleber M. Business - 26/10/2021 Confirmed reviews ALL

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Dear Cleber m., We very much appreciate the response of our survey regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share the responses with our team. However I have noticed that you were not completely satisfied with your stay. If it is possible, I would like to know more details about it, in order to improve our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great quality of products

Customer review rating 4.0/5

Daniela V. V. Families - 25/10/2021 Confirmed reviews ALL

The staff is very attentive and kind but I was very disappointed with the check in. The split of guests per rooms described in my email sent days before arrival was not observed, causing a lot of confusion and stress particularly for the older members of our group.

Dear Daniela Vergniassi V., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Nice beach and good facilities

Customer review rating 4.0/5

Erica Families - 22/10/2021 Confirmed reviews ALL

Would come again. Facilities are good, very kid friendly and good location to escape São Paulo.

Dear Erica W. Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

fine tourist hotel, anything different is extremely expensive

Customer review rating 3.0/5

Lauran W. Business - 12/10/2021 Confirmed reviews ALL

i asked for a barbecue for our team which was quoted to me to cost USD 250 pp for 10 people these prices are out of this world and certainly not acceptable in Brazil. I felt the hotel did not want to accommodate. The offered the hotel restaurant which turned out to be closed nd we only had the same buffet meal we had for lunch we could go for - so in the end we decide to go outside ruffing which was perfect at reasonable cost (albeit to be know to be expensive) it was cheap compared to the Sofitel

Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. I am sorry that your experience did not meet your expectations. After receiving your evaluation, we have shared your responses and your observations regarding the billing, staff attitude and room cleanliness with our team in order to prevent future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to present my sincerest apologies for the occurrences and thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the future. Kind Regards, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Could’ve been great. But wasn’t.

TripAdvisor rating 3.0/5

jamespstanton 21/08/2021 TripAdvisor review

Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.

Dear James Stanton, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great resort lovely staff

TripAdvisor rating 5.0/5

paulwitts Family - 14/01/2020 TripAdvisor review

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Highly disappointed

TripAdvisor rating 2.0/5

jl1804 Couples - 11/01/2020 TripAdvisor review

Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out

Dear Guest, Bonjour! The hotel is disappointed to hear that your experience didn't meet your expectations. Your complaints are being investigated. The team is sorry about this and the Management will act to avoid recurrences. The Softel Guaruja Jequitimar hopes your bad impressions will be reversed on next opportunity. Best regards, Márcia Miranda Hotel Manager Sofitel Guaruja Jequitimar

Very nice hotel located in a wonderful area

TripAdvisor rating 4.0/5

Daniel L Family - 07/11/2019 TripAdvisor review

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

Dear Mr. Daniel, Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Marcia Miranda General Manager Sofitel Guaruja Jequitimar

Are you sure it's Sofitel?

TripAdvisor rating 2.0/5

celson728 Family - 06/11/2019 TripAdvisor review

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Dear Mr. Celson, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

Great

TripAdvisor rating 4.0/5

Luciane G Family - 31/10/2019 TripAdvisor review

Very clean hotel, well receptive staff, especially the bellman and valet, breakfast and lunch very well served. The option to exchange lunch from departure day to lunch from arrival day was missing. Tip: Choose rooms on higher floors.

Dear. Mrs. Luciane, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

The pearl of São Paulo

TripAdvisor rating 4.0/5

Quest12292718987 Family - 19/10/2019 TripAdvisor review

Always a great experience. A beautiful beach, delicius food and Confortable rooms. Its a wonderful place to stay on a couple or family trip. The Beach is amazing and the hotel too. I super recommend..

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Jequitimar.

Worth it in high season

TripAdvisor rating 4.0/5

carloseduardot761 Family - 22/07/2019 TripAdvisor review

The hotel has an excellent infrastructure, with several pools, restaurants, bars and beach service. Service and care is majestic, as Sofitel standard. Having stayed in the winter, we could not enjoy many services, because they were closed by the low movement. Breakfast is good but meals are very simple served in a limited buffet

Dear Carlos Eduardo, Bonjour! Thank you for taking your time to share your impressions about Sofitel Guaruja Jequitimar. The team is glad that you enjoyed a relaxing time at the hotel. Sofitel will be waiting for your next visit! Feel Welcome, Márcia Miranda Hotel Manager

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