ibis budget Bradford 2 stars

Just what I needed, good price no frills, somewhere to rest my head overnight.

1st off miss information when it came to doors been locked and 2nd our sheets where stained and there was a brown stain near the chair that was on our room and as for the road well nothing to do with ibis but yikes

On each of my four day stays when I returned to the hotel my key wouldn't work. On two of these occasions I had food with me which was then cold by the time this had been rectified. Apparently the hotel didn't have a record of how long I was staying but this didn't appear to be a problem at check-in. On my day of departure I was woken by a member of staff at 8 am who asked if I was checking out that day and instructed me i needed to be gone by midday. The whole visit after check-in felt like I really wasn't welcome. Disappointing to see the vast majority of staff members not wearing masks when in the building especially with the area having increasingly high infection rates.

Negative: - despite having private parking still charging for it is a rip off (15min-free if not paying) - lights facing the windows - noise from the road - lack of toilet brush and cleaning staff not bothered to clean WC too - lack of control over AC (heating/cooling) only set one way - guests not adhering to Covid-19 regulations and staff not bothered about it - kettle in the room would be nice Positive: + OK location but that depends what you are after + close to shops (opposite site of the road) + nicely organised bathroom making room more spacious + comfortable bed + cheep

We stayed at the hotel for three nights from 29th of May. Receptionist had a cold attitude and just gave us the keys and showed us the directions to the room after taking the money, it was around 10:30pm. What an appalling service. Room: When we entered the room, we were shocked to see it was a disabled room, full of cobwebs in the room and bathroom, plenty of spiders on the walls and floor. The floor was full of leftover food, used earbuds. The linen was full of dust and the bunk bed was full of hair and leftover food. One of the lights in the room and toilet was out of order, which made the room dark and dingy. The sink tap was loose and would revolve around. The shower bracket was broken and was hanging. The shower drain was full of hair. The room and the bathroom smelled as if there was a dead rat. I went to the receptionist and asked why I was given a disabled room and she told me "You requested a bigger room." I never even asked for a bigger room, I asked for a quieter room. The room was very noisy as it was next to reception and facing the main road, opposite to what I requested. I asked to change my room due to the above conditions and they told me they were fully booked and gave me a hoover to clean the room myself. It took me 45 minutes to hoover the room and bathroom (pictures can be found on Tripadvisor and Google Reviews). After finishing the cleaning around midnight, I went to reception to ask for the wifi as it wasn't working. I saw two other guests standing there already asking for the wifi and they were not happy. The night manager told us to use our mobile data as he's doing the same. I think Accor needs to look into it as I think this kind of attitude is not acceptable. I could not sleep as I could feel the dust in the linen. Due to the smell in the room, we decided to open the window and we could hear the noise of cars all night. Housekeeper came to my room next day as I requested for the linen to be changed as I can tell from my experience working in hotels in UK for the last 10 years that the linen was not changed in ages. She gave a me very dirty look as we were still in the room and she told me that they only have 8 minutes to clean the room and very few staff and this is a cheap hotel and what more do I expect. I was shocked as she was literally screaming in the corridor. I told General Manager of the hotel on departure about my experience of the room and showed him pictures I took. His attitude was no different then his staff. He told me that apparently Bradford is a tropical place (hilarious). Hence, we should expect spiders in the room. What a joker!!! I'm a Le Club member and always stayed in Accor hotels with my family and an Ex Accor employee. However, this is the first time that I'm really disappointed by the hopeless service provided by this Franchise hotel, quite contrary to Accor standards and promise.