ibis budget Bradford 2 stars

Check in was a long process having to request ID etc... myself and my colleagues were given our keys to access the rooms which were in a poor state. Wet towels, used tissues, dirty bed linen, sticky floors etc.. It was so bad that we checked out the same night. There was no real concern by the receptionist when we aired our concerns.

Room was unclean.

I checked out and didn't stay. This was appalling and no sign of extra cleaning due to covid. The bed looked like it had been slept in and towel been used!

1. Receptionist lacked any customer service skills - miserable, no manners 2. Allocated room was still dirty from previous occupant. Wet towels on floor, used tissues on bed. Bad enough in normal times but during a pandemic absolutely inexcusable. Informed reception and the response was “cleaner must have missed it.” No apology or reassurance that this was unusual. 3. Allocated another room. Better than the first but floor sticky, bedding did not appear clean and was generally grubby 4. Within an hour of arriving myself and my 4 colleagues left and went elsewhere. We have made a formal complaint

Front of house was very friendly and patient of needing additional supporting documents

Helpful reception staff

Room was filthy, used condom wrapper under my bed. Mark’s all over room. Disgusting, would not let my dog stay here

staff very helpful but no internet in the hotel, this is a must these days!!!!!

Me and my husband have been coming here for years and and the service is so good hence the reason why we coming back. Evryone knows us as regulars there :)

Great stay, only downside was the cleanliness of Tv remote.

Behind the chair in room 14 needs cleaning

My door key caused me a problem, even when a new key was programmed. Perhaps a demonstration lockset might be installed in reception so that clients, unfamiliar with the use of the card keys could be shown the right way and speed to pass it through, would be helpful. Also an internal telephone to reception would be appreciated.

the staff are very friendly and welcoming and have a professional attitude i am very happy with the staff i book the hotel every 2 weeks

when i made the booking nobody told me that the hotel only accepts card payments only i had cash only and the hotel would not accept cash payment so i had to get a taxi as my 2nd guest did not have his bank card with him the taxi cost me £20 in total and my guest was very unhappy and so was i can you please give me some compensation for taxi fare the stress and time waisting this caused me i am a regular customer i book a hotel room every 2 weeks i hope to hear from you soon many thanks

An inexpensive base to explore Bradford and West Yorkshire. Room is no frills. Be aware that the shower opens directly into the bedroom so have the towels handy and if with Children ask them to close their eyes! Taxi fare to city centre is inexpensive at £3-£4. Continental breakfast was nice and cheap at £4.50, free for children. A basic room.