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Novotel Salerno Est Arechi Hotel 4 stars

Customer review rating 4.3/5 2,686 reviews

ALLSAFE approved hotel

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Novotel Salerno Est Arechi
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+ 19 Services

Hotel extras

  • Free telehealth service. Safety and cleanliness protocols implemented.

  • Panoramic view overlooking the sea and toward the hills of Irpinia

  • Hammam, fitness room, solarium and outdoor swimming pool in summer

  • Executive Rooms and Suites available

  • Five fully equipped meeting rooms, high-speed internet

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Shoe shine machine
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Outdoor sports (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Salerno Est Arechi

Via Generale Clarck 49
84131 salerno
italy

Tel: +390899957111

Fax: (+39)0899957999

Check-in from 14h00

Check out up to 12h00

  • C.S.T.P :  N. 9 VIA S.ALLENDE

  • CSTP :  9 PIAZZA DELLA CONCORDIA

  • CSTP . :  5 MERCATELLO (VIA S.ALLENDE)

  • NAPOLI AEROPORTO :  SITA PIAZZA DELLA CONCORDIA

  • METRO :  STADIO ARECHI/SA PARCO ARBOSTELLA

  • By plane

    NAPOLI At 62km / 38.53 miles

  • By plane

    PONTECAGNANO (QSR) At 10km / 6.21 miles

  • By train

    SF SALERNO At 5km / 3.11 miles

GPS :40.648514, 14.815176

Our accommodation(s)

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: Italian

Simple, tasty, healthy and balanced cuisine. Catering that provides whatever takes your fancy at any time of day or night. Enjoy a moment of escape in the restaurant, at the bar, on the terrace or in your room.

LE BAR NOVOTELCAFE'

The Bar: a relaxed and welcoming environment where you can enjoy the friendly atmosphere. We will adapt to suit your pace by offering you a truly revitalizing break or relaxing rest at any time

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Salerno Est Arechi

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,686 reviews

TripAdvisor Rating 4.0/5

1,907 reviews

Not good as Novotel usually is

Customer review rating 3.0/5

Antonio Families - 04/09/2021 Confirmed reviews ALL

Staff, restaurants and breakfast very good. Unfortunately the room was not clean and very old, not as the standard Novotel are.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Novotel type staying !

Customer review rating 4.5/5

G. I. Couples - 21/08/2021 Confirmed reviews ALL

Traditional Novotel staying with good and bad things,overall its a good.

Dear Sir,, We very much appreciate your comments regarding your stay at the Novotel Salerno Est Arechi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Small room and horrible breakfast experience

Customer review rating 1.5/5

José N. Families - 21/08/2021 Confirmed reviews ALL

The room was supposed to be ok for 2 adults and 2 children, but the sofa was too narrow for 2 children and also very uncomfortable. The breakfast experience was horrible with a huge queue of people waiting to choose the breakfast because of Covid restrictions. I can understand the Covid restrictions, but during the summer period with a full hotel, having only 2 persons to serve the breakfast is unacceptable. Fortunately Stefania at the lobby helped us and served us directly, she had a brilliant customer service.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Very good stay

Customer review rating 4.5/5

M.a.v. Families - 30/07/2021 Confirmed reviews ALL

The hotel is very well positioned for our stop along the route to the final vacation destination. it is a superior experience and the view form the suite is fantastic. Staff is very professional and helpful

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Salerno Est Arechi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Sea view? Yes there was a sea in the corner

TripAdvisor rating 3.0/5

Voezel Business - 28/07/2021 TripAdvisor review

Reasonable room (executive with Seaview), but the sea was quite far away. The hotel is located 6 km from the city centre and walking is not really an option. The place is easy to find and has good parking. Breakfast was disappointing (a typical COVID breakfast) and can be skipped. Surprisingly the hotel does housekeeping of the room. Overall I found the hotel to be too expensive for the accommodation and services offered.

Well located

Customer review rating 3.0/5

Hikmat Families - 17/07/2021 Confirmed reviews ALL

The hotel is well placed, It was my 2nd stay, was disappointed: rooms need to be refreshed (bed, moquette , bathroom all). Breakfast quite poor. Only positive point was that there was a swimming pool which is appreciated by kids.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Well located

Customer review rating 3.5/5

Valentino Business - 15/07/2021 Confirmed reviews ALL

Satisfying

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Manager - Novotel Salerno Est Arechi

Good stay

Customer review rating 5.0/5

Carla M. Families - 06/07/2021 Confirmed reviews ALL

Third time we go there and we feel like home! Thank you EnZa for the presents for the kids. The staff of reception and All make you feel at home

Customer review rating 5.0/5

Anonymous Families - 02/05/2021 Confirmed reviews ALL

Decisamente positiva.

Gentile Ospite, Grazie della bella recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Gennaro Esposito Novotel Salerno Est Arechi

Excellent stay as always despite Covid

Customer review rating 4.5/5

Anna M. M. Solo - 24/12/2020 Confirmed reviews ALL

Very nice hotel well located pet friendly love to stay here every time I go to Salerno

Well Located, good view from the room

Customer review rating 3.5/5

Rafael C. Couples - 07/10/2020 Confirmed reviews ALL

Unfortunately I had lot of trouble with the air conditioning

Great staff

Customer review rating 4.0/5

Anonymous Families - 15/09/2020 Confirmed reviews ALL

Rooms are a bit dated, air conditioning was non existent. All staff members great!! And hotel was spotless

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Salerno Est Arechi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Good stay but below our expectations

Customer review rating 3.0/5

Quentin Friends - 04/09/2020 Confirmed reviews ALL

I am used to visit Novotel hotels worldwide, and I understand that we are living a specific context currently, but I don't think that COVID should be the excuse not to deliver the level of service promised. At least, guests should be informed (ideally before booking through the website) or immediately once booked with the confirmation email that some facilities would be closed (we specifically chose your hotel for the gym/spa, which was closed upon arrival - and did not even received an apology). No in room bathroom amenities, no tea & coffee facility, no water stopper in the bathroom, and barely no service when we asked for this (!)... Except to potentially reduce your costs, there is no reason why those items were not in the room. All this is individually packed and would have been cleaned/changed before another guest arrival, so COVID cannot be the excuse in my eyes. Reducing the level of service (but not your prices) and disappointing your potential returning customers is not the way forward I believe. Breakfast was great and service was efficient. Maybe opening the terrace doors would allow people to take their breakfast outside instead of thinking they should all fit inside. Offering free parking is great. All in whole, had a good stay but remained very disappointed.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Good location and good staff

Customer review rating 4.0/5

Francesco Families - 01/09/2020 Confirmed reviews ALL

Overall our stay was very satisfactory. The only negative was the size of the room which was essentially a double with the sofa converted into a third bed as there were 3 in our group. This meant that we were very cramped with hardly any space. It would be better if a triple person bookings are automatically upgraded to a junior suite or similar.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Absolutely the worst Accor I have ever stayed in.

TripAdvisor rating 2.0/5

John H Couples - 12/08/2019 TripAdvisor review

I booked the Novotel because I am a Platinum member of Le club Accor and they are always comfortable. Even the budget ibis maintains a high level of comfort. Thus my surprise at the Novotel. The beds were terrible and the property generally of low quality. Even the lift broke down with my wife and I trapped for ten minutes. The only high point was the lovely helpful staff. I just struggle to believe that Accor owns this hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Salerno Est Arechi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Good accommodation and overall experience

TripAdvisor rating 4.0/5

Gordon W Couples - 02/07/2019 TripAdvisor review

We stayed 3 nights here. Conveniently located for car travellers and with a close by albeit infrequent metro line to central Salerno (15 minutes). Plenty of onsite parking. Breakfast was good and staff helpful. Not many restaurants or shops within walking distance

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Great value for money

TripAdvisor rating 4.0/5

tal567 Family - 01/07/2019 TripAdvisor review

Great value for money stayed there for a week - a couple + 2 kids for summer vacation late june.. got a room with sea view. wonderful location for day trips around amalfi coast. nice swimming pool & helpful staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

Nice base to visit Amalfi coast, Capri, Vesuvio, Pompei, Napoli, Sorrento

TripAdvisor rating 4.0/5

MTZOVARAS Family - 06/05/2019 TripAdvisor review

Nice hotel, good value for money, free parking, no sofas at lobby, same breakfast every day, breakfast below NOVOTEL standards, dirty carpet in my room, every night they close the air condition, air ventilation in WC is not working

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gennaro Esposito Novotel Salerno Est Arechi

May be the best hotel in salerno ?

TripAdvisor rating 4.0/5

Voyager792082 Family - 06/09/2018 TripAdvisor review

Spent 3 weeks in the suite and was very happy with the hotel. Staff are very helpful. Although the rooms could be updated and the lift broke on our departure day the staff were helpful and considerate thank to all for looking after us .

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Salerno Est Arechi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Hargreaves Novotel Salerno Est Arechi

Great Stay

TripAdvisor rating 5.0/5

ramy1881 Couples - 09/05/2018 TripAdvisor review

Thank you for allowing us to stay in your hotel and the complimentary upgrade for our honeymoon. You all made us feel welcomed and taken care of. I will definitely return if I am near your hotel again!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Salerno Est Arechi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Hargreaves Novotel Salerno Est Arechi

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