Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Dear Mr. Yohan J., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your feedback following your recent family stay with us. We truly appreciate your comments, as they help us continuously improve the experience we provide for all of our guests. We are pleased to know that you found your stay comfortable and that, overall, you had an enjoyable experience with us. It is especially rewarding to see your excellent ratings for our team, arrival and check-in experience, as well as your departure process. Your kind recognition is a wonderful encouragement for our Heartists, who are committed to delivering genuine hospitality and attentive service throughout every guest's stay. At the same time, we sincerely apologize that the cleanliness of the shower did not meet your expectations. We regret this oversight, as it does not reflect the high housekeeping standards that we strive to maintain. Please rest assured that your feedback has been shared with our Executive Housekeeper and the respective team for immediate follow-up. We are reinforcing our room inspection procedures to ensure every area of our guest rooms, including the bathrooms and showers, is thoroughly cleaned and carefully checked before arrival. We also appreciate your comments regarding the breakfast selection and the ease of access around the resort. Guest feedback is invaluable to us, and we continuously review our facilities and services to identify opportunities for further improvement and to enhance the overall guest experience. As a valued ALL – Accor Live Limitless Classic member, we sincerely thank you for your continued trust and loyalty. It was our pleasure to welcome you and your family, and we truly appreciate you choosing Novotel Bali Nusa Dua Hotel & Residences for your holiday. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay that exceeds your expectations in every aspect. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Darren M., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your thoughtful review following your recent stay with us. We are truly delighted to know that you had a relaxing and enjoyable holiday, and we sincerely appreciate your wonderful feedback. It is a pleasure to hear that you felt warmly welcomed from the moment you arrived until your departure. Providing genuine and attentive hospitality is at the heart of everything we do, and your kind words are a wonderful recognition of our team's dedication. We are delighted that you enjoyed the comfort of your Pool View Room, particularly its spacious layout and bathroom, as well as our breakfast selection and themed dinner offerings. It is also wonderful to know that you found our resort easy to navigate and appreciated the variety of family-friendly facilities, including our Kids Club and daily activities. Thank you as well for highlighting the convenience of our complimentary shuttle services to both our private Beach Club and the Bali Collection shopping and dining precinct. We are pleased that these services, together with our convenient location near local restaurants and shops, helped make your stay even more enjoyable. As a valued ALL – Accor Live Limitless Platinum member, we sincerely appreciate your continued loyalty and your trust in Novotel Bali Nusa Dua Hotel & Residences. It is always our pleasure to welcome our loyal members, and we are grateful for your continued support. We are especially pleased to know that you are already looking forward to your next stay with us. There is no greater compliment than knowing our guests wish to return, and we will do our very best to make your next visit even more memorable. Thank you once again for your kind review and recommendation. We look forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences for another relaxing and unforgettable holiday in beautiful Bali. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. Marilyn T., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to know that you had such a pleasurable experience and that your time at our resort was most enjoyable. It is heartwarming to hear that you appreciated our delicious meals, comfortable accommodation, and the warm hospitality provided by our team. We are especially pleased that you enjoyed your visit to our InBalance Spa. Your kind recognition of the entire Day Spa team means a great deal to us, and we will be delighted to share your thoughtful compliments with them. They will certainly be encouraged to know that their care and dedication contributed to making your stay even more relaxing and memorable. We are also grateful for your continued support as an ALL – Accor Live Limitless Silver member and for your perfect ratings across every aspect of your stay. Your recommendation is truly appreciated and serves as wonderful motivation for all of us. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences. We look forward to welcoming you back for another memorable and rejuvenating stay in the near future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. V., Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to learn that you enjoyed our convenient location, we are truly sorry to hear that many other aspects of your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the television that was difficult to operate, the malfunctioning toilet cistern, the slow WiFi connection, and the delays you experienced when ordering drinks at our bars, particularly during happy hour. We also regret that your arrival experience lacked a proper introduction to the hotel's facilities and services. Your comments regarding the condition of our guest room are deeply appreciated and have been shared with our Engineering and Management teams for their immediate attention. The feedback has been discussed with our Front Office and Food & Beverage teams to improve the check-in experience and enhance service efficiency, especially during our busiest periods. We are especially grateful for your continued loyalty as an ALL Silver member. It is disappointing to know that we were unable to provide the seamless and enjoyable stay you rightfully expected, and for that, we sincerely apologize. Please be assured that your feedback is taken seriously and will be used to help us improve both our facilities and the quality of service we provide to all our guests. We truly value your patronage and hope you will allow us the opportunity to welcome you back in the future. We would be grateful for the chance to restore your confidence and provide you with the comfortable and memorable experience you deserve. Thank you once again for your honest feedback. We wish you safe travels and hope to have the pleasure of welcoming you back. Best Regards, Grace Luana Asst. Front Office Manager Novotel Bali Nusa Dua Hotel and Residences

Dear Mr. Graham H., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. It is always a pleasure to welcome you back, and we are truly delighted to know that you continue to enjoy your experiences at our resort. We are honored that you chose to spend nine nights with us and that you once again appreciated our comfortable rooms, delicious food, welcoming atmosphere, and the genuine hospitality provided by our team. Your kind words are a wonderful source of motivation for all of us, and we will be delighted to share your compliments with our entire team. It is also very rewarding to know that you appreciate our sustainability initiatives, particularly the new in-room water dispensers. We are pleased that this enhancement has improved your experience while supporting our commitment to reducing single-use plastic and promoting more environmentally friendly practices. At the same time, we sincerely appreciate your valuable feedback regarding the swimming pool. We are grateful that you shared your suggestion, and please rest assured that comments such as yours are important to us as we continually evaluate opportunities to enhance our facilities and ensure the best possible experience for our guests. As a valued ALL – Accor Live Limitless Classic member, thank you for your continued loyalty and for choosing Novotel Bali Nusa Dua Hotel & Residences. We truly value your trust and support, and it is always our pleasure to welcome you back. Thank you once again for your generous review and recommendation. We look forward to welcoming you and your family back for another relaxing and memorable stay in beautiful Bali. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences