Grand Mercure The Hills Lodge 4.5 stars

Customer review rating 4.6/5 3,201 reviews

ALLSAFE approved hotel

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Room 1

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Grand Mercure The Hills Lodge
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+ 23 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • KINGSFORD SMITHPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Copy/print service available

Hotel location

Grand Mercure The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
(Corner Windsor Rd)
2154 castle hill
australia

Tel: +61296803800

Fax: (+61)2/98991182

Check-in from 14h00

Check out up to 11h00

  • PARRAMATTA :  NORTH PARRAMATTA

  • WINDSOR ROAD :  601 NORWEST

  • SEVEN HILLS :  WEST SEVEN HILLS

  • By plane

    KINGSFORD SMITH At 40km / 24.86 miles - Shuttle paying

GPS :-33.730104, 150.973204

Our accommodation(s)

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 5
  • Area: From 32 / 344 sq ft
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room 1 Queen Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

NOBLES RESTAURANT

Type of cuisine: International

Chef Ryan Goetzke has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOBLES BAR

Non contractual photo

Adjacent to the restaurant, Nobles Bar features a beautiful outdoor courtyard.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 182

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 145 people

Find out more

Our guest reviews for
Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,201 reviews

tripadvisor

TripAdvisor Rating 4.5/5

614 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Amazing location

Customer review rating 5.0/5

Adam M. Business - 06/04/2021 Confirmed reviews ALL

All staff are so welcoming all the time there is never an issue and nothing is ever to hard.

Really enjoyed our stay!

Customer review rating 4.5/5

Camilla A. Couples - 04/04/2021 Confirmed reviews ALL

Great venue, and perfect spot for a wedding. Helpful and welcoming staff and nice overall feel. We really enjoyed our whole experience!

Great Location

Customer review rating 4.0/5

Willem D. W. Couples - 01/04/2021 Confirmed reviews ALL

Quite clean great surroundings!

disappointing. The room I was advised we could have when we booked three hours earlier was not available and we were given a room in a location I did not want.

Customer review rating 1.5/5

Jenny G. Families - 01/04/2021 Confirmed reviews ALL

As above

Lovely Place

Customer review rating 4.5/5

Mikeylewissmith! Business - 31/03/2021 Confirmed reviews ALL

The Grand Mercure Hills Lodge is a lovely hotel with a peaceful setting considering it is among one of the busiest areas in the Northwest of Sydney. Lovely rooms, great decor, clean & fresh. Nice little bar & restaurant with open fire (for winter months) and friendly staff. It's one of those places that is fantastic to work in & out of...like coming home at the end of a day to relax.

Customer review rating 5.0/5

Graeme R. Families - 30/03/2021 Confirmed reviews ALL

We had a family dinner for 21 family members and are very happy with the effort of your staff members Cheryl Brookes and our super hostess in the dining room Katherine. The menu was well selected by Cheryl and the service at the table was excellent.

Comfortable and roomy

Customer review rating 4.5/5

Jeanette Couples - 30/03/2021 Confirmed reviews ALL

Visiting from northern NSW and found your hotel to be quite elegant and well appointed.

Lovely

Customer review rating 5.0/5

Belinda Families - 30/03/2021 Confirmed reviews ALL

2nd stay here and I love it every time. Fresh, clean, easy access, happy and helpful staff, comfy beds and well planned out rooms. Hopefully I will stay again next year.

Lovely place to stay

Customer review rating 4.0/5

Linda Families - 29/03/2021 Confirmed reviews ALL

Came for 2 nights to attend a wedding in the hotel. Everything was very nice , our room was very clean and nicely decorated. Room staff were great, and all requests were dealt with immediately and I was made to feel that nothing was too much trouble. Pool was fantastic. Breakfasts delicious.

Amazing staff

Customer review rating 5.0/5

Laura Friends - 29/03/2021 Confirmed reviews ALL

Nice stay

Great stay, friendly staff

Customer review rating 4.5/5

Brett Solo - 28/03/2021 Confirmed reviews ALL

I recently stayed 2 nights and was very impressed by the room, the comfort of the bed and the friendly helpful staff. All encounters with staff they were always professional, happy and helpful. The food was great and a nice added surprise I then picking up my room key was also a drink voucher for the bar. I will definitely return!

Customer review rating 4.5/5

Karin Business - 27/03/2021 Confirmed reviews ALL

Very friendly team members on reception and restaurant. Clean room, comfortable bed.

Overnight Stop over

Customer review rating 3.0/5

The J. M. 8. Couples - 25/03/2021 Confirmed reviews ALL

Not a large menu but interesting all the food I experienced was tasty and good sized portions, the sirloin stake was the outstanding meal for me followed with pavlova. The Hills Lodge Overnight Stop over Our room was spacious clean and comfortable, bed and bedding adequate and comfortable. Basics of tea coffee etc were supplied and a range of toiletries also available. Restaurant and bar had a good vibe and service was faultless, the food was well presented although would say on the higher side of average as was the wine compared to other Accor premises of similar status and quality. Breakfast was enjoyable and service Prompt and pleasant. The negatives as an Accor Plus Member were disappointing firstly restrictions to what was included in breakfast was governed by a voucher for $30.00 when asked about this I was told that was ample to cover all of breakfast; sadly not the case as the equivalent of a full breakfast on the breakfast menu comparable to the room service with a tea and juice was $35.00 also as a platinum member there to my knowledge has never been a restriction on having tea or coffee included in the breakfast meal. Further more when asked regarding a welcome gift for Accor members was firstly asked if I was platinum or Diamond after establishing which I was informed by the male at receptionist that unfortunately they had run out of such items sorry that was the end of the conversation. On checking out I was asked if all was ok I enquired about the welcome gift and after some investigation was informed that I had been upgraded in room so the welcome gift was in the original room. No suggestion of retrieving or replacement was offered other than would I like a bottle of water as I was travelling on; there was no water provided in the room. Other family members who are ACCOR PLUS silver have slayed and enjoyed the indulgence of complimentary water and a bottle of wine which if nothing else I am sure the hotel had not run out of. I also found it quite confronting to read the sign plastered to the inside of the toilet/bathroom advising that “fire alarms are activated by steam shower with door closed FIRE BRIGADE FINE OF $1800.00 will apply” this is surely a ventilation issue and needs to be addressed rather than intimidate guests.

Great Stay!

Customer review rating 5.0/5

Steven Couples - 24/03/2021 Confirmed reviews ALL

Our stay on this occasion was only for one night. We had a short break on the south coast and The Hills Lodge was perfectly situated to break our journey. This is the 2nd time we have stayed in the past couple of months and it certainly won't be our last. The rooms are very clean, beds comfortable and ALL the staff so welcoming and friendly.

home away from home

Customer review rating 4.5/5

Janice Couples - 23/03/2021 Confirmed reviews ALL

Brief stay. Queen size bed, not our usual King Love the refurbished room 74 EXCEPT that bathroom fan was always on and we needed to keep bathroom door closed to minimise the background noise

Best location

Customer review rating 4.0/5

Chris Business - 23/03/2021 Confirmed reviews ALL

Friendly staff, very good location, relaxed environment

Good stay and excellent service

Customer review rating 5.0/5

Katja Families - 23/03/2021 Confirmed reviews ALL

We stayed two nights and it was really pleasant. I forgot my Ipad there, and reception called me about it and arranged a transportation for the Ipad to the city. Excellent service and friendly people. We will come back when the boarders are open.

always a great stay

Customer review rating 5.0/5

Liz Business - 22/03/2021 Confirmed reviews ALL

The guys and girls at The Hills Lodge are always really friendly and professional, they go out of their way to help, even when I forget to book my room!! as was the case this time.

Amazing Hotel and Staff

Customer review rating 5.0/5

Robert J. P. Families - 21/03/2021 Confirmed reviews ALL

Upon arrival at the hotel I noticed how nice and clean new and comfortable the room was. Ordered room service and within minutes our drinks had arrived at our room nicely chilled and ready to drink. Dinner saw us arrive to a lovely warm inviting restaurant. Food was great and service amazing. Breakfast was just as inviting with brilliant food, great service including one young female waitress who went above and beyond to enquire whether my brother was vision impaired or not which we both really appreciated, her name is Katie !!! Checking out was just as smooth and friendly. I would recommend this hotel to everyone. Cheers Rob

Convenient location and comfortable

Customer review rating 4.5/5

Keith B. Business - 19/03/2021 Confirmed reviews ALL

First stay and liked the maximum of 2 levels, spacious and comfortable rooms with good ventilation with direct lift access from car park. Friendly and helpful staff and good restaurant

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