Grand Mercure The Hills Lodge 4.5 stars

Customer review rating 4.6/5 3,132 reviews

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Grand Mercure The Hills Lodge
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+ 23 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • KINGSFORD SMITHPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Grand Mercure The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
(Corner Windsor Rd)
2154 castle hill
australia

Tel: +61296803800

Fax: (+61)2/98991182

Check-in from 14h00

Check out up to 11h00

  • PARRAMATTA :  NORTH PARRAMATTA

  • WINDSOR ROAD :  601 NORWEST

  • SEVEN HILLS :  WEST SEVEN HILLS

  • By plane

    KINGSFORD SMITH At 40km / 24.86 miles - Shuttle paying

GPS :-33.730104, 150.973204

Our accommodation(s)

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 5
  • Area: From 32 / 344 sq ft
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room 1 Queen Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

NOBLES RESTAURANT

Type of cuisine: International

Chef Ryan Goetzke has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOBLES BAR

Non contractual photo

Adjacent to the restaurant, Nobles Bar features a beautiful outdoor courtyard.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 182

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 145 people

Find out more

Our guest reviews for
Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,132 reviews

tripadvisor

TripAdvisor Rating 4.5/5

611 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very nice stay

Customer review rating 5.0/5

Jeff T. Couples - 24/01/2021 Confirmed reviews ALL

Excellent service and friendly staff

Good stay

Customer review rating 4.5/5

Anonymous Solo - 22/01/2021 Confirmed reviews ALL

I enjoyed my stay ; the hotel , my room was spotless, comfortable and quiet . Fortunately I brought a shower cap with me as there was not one supplied . Quality of room service dinner was good . Nobles restaurant was comfortable and my breafast was enjoyable and my requests were accommodated . However , the " background" music was awful , too loud and an endless tape of , ( apparently Shania Twain ,) . I don't like country and western with a whining woman singing . I explained politely to staff that when one is alone , the music is not "background" music and one cannot converse etc when alone . I spoke to Cheryl as I was leaving , who had arranged a function for me in August last year and she immediately changed the music to quieter , gentle and more sophisticated music . Sounds trivial but it is not .

Great location, very quiet and peaceful, lovely gardens and a nice general atmosphere in the hotel.

Customer review rating 5.0/5

Anonymous Families - 21/01/2021 Confirmed reviews ALL

We thoroughly enjoyed our brief stay to visit family in the area. We found the staff friendly and helpful, our room was spacious and very comfortable. The breakfast was great, lots of variety and a generous helping! The grounds were kept very well, very nice gardens and trees, it was nice to enjoy the courtyard and pool area.

Relaxed atmosphere in pleasant setting.

Customer review rating 4.5/5

Marie H. Business - 20/01/2021 Confirmed reviews ALL

As a local we have been talking for years about staying at the hotel and due to Covid19 restrictions on travel thought we would take the opportunity to book. The positive impressions we had of the hotel over the years certainly were true. The rooms and decor were lovely and the pool is gorgeous. Mostly wanted to thank the staff they are all very professional and experienced.

Great stay

Customer review rating 5.0/5

Kirk F. Couples - 19/01/2021 Confirmed reviews ALL

We were celebrating our anniversary, we had a great dinner and stay at the lodge. All the staff were very polite and accomodating

Staff were great as always

Customer review rating 5.0/5

Wayne M. Business - 17/01/2021 Confirmed reviews ALL

Good meeting well catered for.

Excellent customer service . Relaxing stay

Customer review rating 5.0/5

Suzanne Friends - 11/01/2021 Confirmed reviews ALL

I stay at hills lodge frequently when i need a time out to relax and i wouldn't go anywhere else. From the beds that you get the best goodnights rest in to the excellent customer service from the moment you walk in makes the stay always one to remember. Will definitely be returning sooner rather than later!

Clean, room spacious & quiet

Customer review rating 4.0/5

Rebecca Families - 11/01/2021 Confirmed reviews ALL

The queen bed could have been a little more comfortable it had a lean to the right when both of us slept on it.

Dear Rebecca, We very much appreciate your comments regarding your stay at The Hills Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However I sincerely apologise about the bed and very glad you have mentioned this point, it turned out that on one side of the bed the legs had worked their way loose and had almost broken off. Thank you again for sharing your experience, and hope to welcome you again soon. Please let us know when you would next like to come and we will offer you a 50% discount off a night. Sincerely, Malcolm Mathie General Manager The Hills Lodge Grand Mercure

Convenient stay,good value food menu , large upgrade room ,

Customer review rating 5.0/5

John A. M. M. Couples - 10/01/2021 Confirmed reviews ALL

We needed a location close to our retirement village for 2 nights to celebrate our 50 th Wedding Anniversary .

Customer review rating 5.0/5

Michelemankin Couples - 05/01/2021 Confirmed reviews ALL

Always a most enjoyable experience

Family Christmas Eve Celebration

Customer review rating 5.0/5

Sandra H. Families - 04/01/2021 Confirmed reviews ALL

We organised our family Christmas Eve event at the Hills Lodge and we were extremely happy with the venue and all the staff particularly Cheryl and Christine who helped to make our event a great success. We booked the Library and the room looked amazing and exactly as we discussed, the food was delicious and the drinks kept flowing all night. Some of the family also stayed at the Hills Lodge and the rooms were beautifully appointed, the bed was very comfortable and the room was enormous. We will definitely look at the Hills Lodge for our future family events

Good stay

Customer review rating 4.5/5

Robyn Families - 03/01/2021 Confirmed reviews ALL

We had an excellent room with lovely garden views. Staff were welcoming, friendly and very professional. However, our room service meal on 26 December was not satisfactory. The chicken schnitzel was inedible.

Good location. Nice stay

Customer review rating 4.0/5

Anonymous Families - 03/01/2021 Confirmed reviews ALL

Good. Limited menu as Boxing Day. Nice though

Safe comfortable stay

Customer review rating 5.0/5

Maralyn Couples - 28/12/2020 Confirmed reviews ALL

Rooms are clean and very comfortable. This hotel is well located for our family visits. Because of the care taken with cleaning and the temperature checks we feel safe and are therefore very comfortable.

Book private function room

Customer review rating 5.0/5

Anonymous Families - 26/12/2020 Confirmed reviews ALL

Great communication Very helpful and considerate as it was a small function following a funeral, very accomodating. Would highly recommend. We have booked private function before and always great assistance. .

Good stay

Customer review rating 4.0/5

Cathryn Couples - 25/12/2020 Confirmed reviews ALL

Stay for 4 nights was comfortable well positioned hotel to where we needed to travel

Exceptional & totally Covid safe

Customer review rating 5.0/5

Julie E. Business - 24/12/2020 Confirmed reviews ALL

Very comfortable room & excellent food from restaurant.

Great place, service and stay

Customer review rating 5.0/5

Susan Couples - 22/12/2020 Confirmed reviews ALL

Cannot fault the staff and service- love this place!!!

Luxury in North West Sydney.

Customer review rating 5.0/5

Eric Couples - 21/12/2020 Confirmed reviews ALL

We can't think of any issues or areas for improvement. From check in to check out our stay was very enjoyable. Great staff, great food, spotless comfortable room, all within a well maintained building and grounds.

Regular stayer for business

TripAdvisor rating 3.0/5

616reubenf Business - 21/12/2020 TripAdvisor review

I have been staying at the Hills Lodge for quite a few years now. The atmosphere is nice with a leafy country vibe. The staff are amazing and always make me feel at home. The only criticism I have is the room service food is extremely overpriced. I ordered a piece of steak with a side of greens (nothing else) and it cost me $75. if you order a bottle of water as there is currently no mini bar due to covid they will charge you $5 additional just to deliver it to your room which is more then what the water costs to buy. These sort of prices are not even charged at some of the best hotels in sydney. Including The Grand Hyatt, Four seasons, Sheraton Hyde Park, InterContinental Double Bay. I have stayed at all these places many times and room service prices don't even come close to what The Hills Lodge is charging. There is also a lack of healthy options which makes it hard to maintain healthy eating when I am away from home. In summary do enjoy staying at the hills lodge due to the staff and atmosphere however I do my best to avoid eating at the hotel as you will have limited healthy options and you will probably end up paying more than the hotel stay on food, beverages and room service

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