Grand Mercure The Hills Lodge 4.5 stars

We had a family dinner for 21 family members and are very happy with the effort of your staff members Cheryl Brookes and our super hostess in the dining room Katherine. The menu was well selected by Cheryl and the service at the table was excellent.

Visiting from northern NSW and found your hotel to be quite elegant and well appointed.

2nd stay here and I love it every time. Fresh, clean, easy access, happy and helpful staff, comfy beds and well planned out rooms. Hopefully I will stay again next year.

Came for 2 nights to attend a wedding in the hotel. Everything was very nice , our room was very clean and nicely decorated. Room staff were great, and all requests were dealt with immediately and I was made to feel that nothing was too much trouble. Pool was fantastic. Breakfasts delicious.

Nice stay

I recently stayed 2 nights and was very impressed by the room, the comfort of the bed and the friendly helpful staff. All encounters with staff they were always professional, happy and helpful. The food was great and a nice added surprise I then picking up my room key was also a drink voucher for the bar. I will definitely return!

Very friendly team members on reception and restaurant. Clean room, comfortable bed.

Not a large menu but interesting all the food I experienced was tasty and good sized portions, the sirloin stake was the outstanding meal for me followed with pavlova. The Hills Lodge Overnight Stop over Our room was spacious clean and comfortable, bed and bedding adequate and comfortable. Basics of tea coffee etc were supplied and a range of toiletries also available. Restaurant and bar had a good vibe and service was faultless, the food was well presented although would say on the higher side of average as was the wine compared to other Accor premises of similar status and quality. Breakfast was enjoyable and service Prompt and pleasant. The negatives as an Accor Plus Member were disappointing firstly restrictions to what was included in breakfast was governed by a voucher for $30.00 when asked about this I was told that was ample to cover all of breakfast; sadly not the case as the equivalent of a full breakfast on the breakfast menu comparable to the room service with a tea and juice was $35.00 also as a platinum member there to my knowledge has never been a restriction on having tea or coffee included in the breakfast meal. Further more when asked regarding a welcome gift for Accor members was firstly asked if I was platinum or Diamond after establishing which I was informed by the male at receptionist that unfortunately they had run out of such items sorry that was the end of the conversation. On checking out I was asked if all was ok I enquired about the welcome gift and after some investigation was informed that I had been upgraded in room so the welcome gift was in the original room. No suggestion of retrieving or replacement was offered other than would I like a bottle of water as I was travelling on; there was no water provided in the room. Other family members who are ACCOR PLUS silver have slayed and enjoyed the indulgence of complimentary water and a bottle of wine which if nothing else I am sure the hotel had not run out of. I also found it quite confronting to read the sign plastered to the inside of the toilet/bathroom advising that “fire alarms are activated by steam shower with door closed FIRE BRIGADE FINE OF $1800.00 will apply” this is surely a ventilation issue and needs to be addressed rather than intimidate guests.

Our stay on this occasion was only for one night. We had a short break on the south coast and The Hills Lodge was perfectly situated to break our journey. This is the 2nd time we have stayed in the past couple of months and it certainly won't be our last. The rooms are very clean, beds comfortable and ALL the staff so welcoming and friendly.

Brief stay. Queen size bed, not our usual King Love the refurbished room 74 EXCEPT that bathroom fan was always on and we needed to keep bathroom door closed to minimise the background noise

Friendly staff, very good location, relaxed environment

We stayed two nights and it was really pleasant. I forgot my Ipad there, and reception called me about it and arranged a transportation for the Ipad to the city. Excellent service and friendly people. We will come back when the boarders are open.

The guys and girls at The Hills Lodge are always really friendly and professional, they go out of their way to help, even when I forget to book my room!! as was the case this time.

Upon arrival at the hotel I noticed how nice and clean new and comfortable the room was. Ordered room service and within minutes our drinks had arrived at our room nicely chilled and ready to drink. Dinner saw us arrive to a lovely warm inviting restaurant. Food was great and service amazing. Breakfast was just as inviting with brilliant food, great service including one young female waitress who went above and beyond to enquire whether my brother was vision impaired or not which we both really appreciated, her name is Katie !!! Checking out was just as smooth and friendly. I would recommend this hotel to everyone. Cheers Rob

First stay and liked the maximum of 2 levels, spacious and comfortable rooms with good ventilation with direct lift access from car park. Friendly and helpful staff and good restaurant