Grand Mercure The Hills Lodge 4.5 stars

Customer review rating 4.6/5 3,304 reviews

ALLSAFE approved hotel

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Grand Mercure The Hills Lodge
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+ 22 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • KINGSFORD SMITH Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Copy/print service available

Hotel location

Grand Mercure The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
(Corner Windsor Rd)
2154 castle hill
australia

Tel: +61296803800

Fax: (+61)2/98991182

Check-in from 14h00

Check out up to 11h00

  • PARRAMATTA :  NORTH PARRAMATTA

  • WINDSOR ROAD :  601 NORWEST

  • SEVEN HILLS :  WEST SEVEN HILLS

  • By plane

    KINGSFORD SMITH At 40km / 24.86 miles - Shuttle paying

GPS :-33.730104, 150.973204

Our accommodation(s)

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

Our restaurants and bars

NOBLES RESTAURANT

Type of cuisine: International

Chef Ryan Goetzke has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

NOBLES BAR

Adjacent to the restaurant, Nobles Bar features a beautiful outdoor courtyard.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 182

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 145 people

Find out more

Our guest reviews for
Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,304 reviews

TripAdvisor Rating 4.5/5

615 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location and very friendly and helpful staff

Customer review rating 4.5/5

Christopher O. Couples - 01/07/2021 Confirmed reviews ALL

My partner and I recently stayed, as we were attending a family wedding. We were greeted by a friendly staff member on arrival and the check in process was done promptly. We were also informed that we were upgraded to a better suite, due to price changes after I had pre purchased the room. Overall the hotel was exceptional and all dealings with staff were very accommodating. Thanks again for a wonderful stay. I will keep this hotel in mind if I’m in the area again in the future.

Exceptional friendly staff

Customer review rating 5.0/5

Danny Families - 27/06/2021 Confirmed reviews ALL

So friendly staff and clean and comfortable facilities. 5-star ratings.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Friendly staff

Customer review rating 4.0/5

Belinda Business - 24/06/2021 Confirmed reviews ALL

I was staying for a golf event. Checking in & out was easy. The restaurant staff were very friendly. Room was nice and clean. My room was near reception and I didn't hear any noise at all. Which was great. I was a tiny bit disappointed not to get a welcome gift as an Accor Gold member.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager
Customer review rating 4.5/5

Anonymous Business - 23/06/2021 Confirmed reviews ALL

We have Management Meetings held at the Hills Lodge and we are always well looked after by Kristine. The catering was really good at the last meetinig.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

love the staff, room feels very dated

Customer review rating 4.0/5

Anonymous Business - 22/06/2021 Confirmed reviews ALL

Was just a quick overnight stay.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Fabulous service

Customer review rating 5.0/5

Vikki Friends - 22/06/2021 Confirmed reviews ALL

Catering for a group of 18 went so well & waitstaff we’re exemplary. Many thanks

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Great stay

Customer review rating 4.5/5

Melissa Families - 20/06/2021 Confirmed reviews ALL

Reception staff were lovely. Breakfast was delicious. We did make a booking for breakfast with the bar staff the night before which appeared to have gone missing but we were accommodated for breakfast anyway. We would definitely stay again if in the area.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Well located, staff very helpful

Customer review rating 4.0/5

Anonymous Business - 19/06/2021 Confirmed reviews ALL

Comfortable

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Good Getaway

Customer review rating 4.0/5

Palak B. Friends - 16/06/2021 Confirmed reviews ALL

It was a beautiful cottage like experience with the buildings and the outdoor natural space. Rooms were clean and modern with all necessary amenities.

Dear Palak B., We very much appreciate your comments regarding your stay at the Grand Mercure The Hills Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitch George General Manager The Hills Lodge Grand Mercure

Good experience

Customer review rating 4.5/5

Anonymous Friends - 15/06/2021 Confirmed reviews ALL

I attended a function at your establishment as well as accommodation and found the service very good , the only thing I could fault was the hairdryer

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

It is always a Pleasant Stay .

Customer review rating 5.0/5

Mick M. Families - 15/06/2021 Confirmed reviews ALL

You are always our first choice in Sydney

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mitch George General Manager The Hills Lodge Grand Mercure

Short but Great

Customer review rating 5.0/5

Paul G. Business - 14/06/2021 Confirmed reviews ALL

Great service and friendly team, short one night stay, thanks for to room Up & chocolate - that was fantastic, went down well with my glass of red ! I did notice the night hasn't registered through to my account - yet...

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Safe, everyone professional and welcoming

Customer review rating 4.5/5

Suzie E. Solo - 14/06/2021 Confirmed reviews ALL

Both rooms I have stayed in were really nice. Everyone is professional, but welcoming. I had more time this recent stay and was able to order breakfast (room service), which was LOVELY.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Always a nice warm stay !

Customer review rating 5.0/5

Anonymous Business - 12/06/2021 Confirmed reviews ALL

It was freezing but so nice and cosy returning after a long day to the warm fire and lovely staff

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Well presented

Customer review rating 3.5/5

Catherine S. Families - 10/06/2021 Confirmed reviews ALL

Good facilities, presentation, parking. Friendly staff. Disappointed about man using his blower vac outside our room at 8am for 15 mins until I phoned to complain. He came back around 8.30 ish! Also room next doors door was insanely squeaky which did affect us as I had advised when booking my son was having procedure in Norwest Hospital that next morning and very anxious so really wanted to sleep. Dining room looked beautiful. We will try again but really hope these issues are rectified

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Good weekend

Customer review rating 5.0/5

Fred D. Friends - 10/06/2021 Confirmed reviews ALL

Room was very nice, reception helpful and friendly and restaurant had excellent food.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Perfect location for a relaxed corporate event

Customer review rating 5.0/5

Dean M. Business - 10/06/2021 Confirmed reviews ALL

Hills were well organised, brilliant facilities, pleasant surroundings and well equipped boardroom. Our corporate event included the 'best food' and very nice people. We will be back! Thanks to Kristine Russell and her team.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

The Hills Lodge

TripAdvisor rating 5.0/5

KenCouchman 27/02/2021 TripAdvisor review

Great place. Very clean with all the staff doing everything they could to make our stay a good one. Every time we had a question, we were put in touch with the correct person to solve our problem - Not that there were many. Will definitely be back.

Pleasant Stay

TripAdvisor rating 4.0/5

chion_leung Business - 12/02/2021 TripAdvisor review

As usual, I received warm hospitality during my stay this time. I have stayed in this hotel for over 13 years & I have never been disappointed. Their free shuttle bus service to my office is also a big plus.

Stay one night

TripAdvisor rating 3.0/5

succyone 29/01/2021 TripAdvisor review

The room is comfortable there was no water on arrival, good location. The restaurant was not open but easy to call for delivery, close to everything, close to activities for kids. Bed comfortable we had a very comfortable night.

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