Grand Mercure The Hills Lodge 4.5 stars

Name: Grand Mercure The Hills Lodge
Address: CASTLE HILL, 2154, AUSTRALIA
Telephone: (+61)2/96803800
Rating: 4.6

Customer review rating 4.6/5 3,304 reviews

ALLSAFE approved hotel

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+ 22 Services

Grand Mercure The Hills Lodge

Upscale hotel for business and leisure

Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just a 30 minutes drive from the centre of Sydney. Conveniently located near the Norwest Business Park, the lodge features 97 rooms, a restaurant, bar, heated swimming pool, steam room, day spa and four function rooms for up to 200 delegates. Adjacent to The Hills Lodge is a recreational centre which includes a health club, indoor rock climbing, ten pin bowling, a childrens playground and cafe.

Grand Mecure Hills Lodge, is conveniently located in the heart of Sydneys North West, in Castle Hill. Access is via the M2 from the city and the airport, situated opposite Norwest Business Park & a short drive will take you to two major shopping centres!

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

WIFI/Internet Access
- WIFI at the hotel (Paying)
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking
- Public outdoor parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
KINGSFORD SMITH Paying
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Enjoy the comfort of your room up to 6pm on the day of your departure by booking the "late check-out" option now.
Laundry
- Dry cleaning / Ironing
- Laundromat
Currency exchange
Porter

Outdoor heated pool
Fitness centre
Well-being
- Massage
- Tanning salon (nearby)
Babysitting on request
Golf
- Golf course 18 holes (nearby)
- Golf practice facilities (nearby)
- Golf lessons (nearby)
Outdoor tennis court (nearby)

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 05:30 - 23:00
- Opening hours : Week-end 06:00 - 23:00

4 Meeting room(s)
Copy/print service available

Hotel location

Grand Mercure The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
(Corner Windsor Rd)
2154 castle hill
australia

Tel: +61296803800

Fax: (+61)2/98991182

Check-in from 14h00

Check out up to 11h00

PARRAMATTA : NORTH PARRAMATTA
WINDSOR ROAD : 601 NORWEST
SEVEN HILLS : WEST SEVEN HILLS

By plane
KINGSFORD SMITH At 40km / 24.86 miles - Shuttle paying

GPS :-33.730104, 150.973204

Our accommodation(s)

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

Standard Room 1 Queen Bed

Accessible room

Max. number of persons: 2
Area: From 28 m² / 301 sq ft
Views: Garden View *

Subject to availability

Coffee/tea making facilities
Ironing board and flat-iron
Automatic wake up call
Direct dial telephone
Mini Bar

Standard Room 1 Queen and 1 Single Bed

Max. number of persons: 5
Area: From 32 m² / 344 sq ft
Views: Garden View *

Subject to availability

Coffee/tea making facilities
Ironing board and flat-iron
Automatic wake up call
Direct dial telephone
Mini Bar

Superior Room 1 Queen Bed

Max. number of persons: 2
Area: From 32 m² / 344 sq ft
Views: Garden View *

Subject to availability

Coffee/tea making facilities
Ironing board and flat-iron
Automatic wake up call
Direct dial telephone
Mini Bar

Superior Room 1 Queen Bed and Balcony

Max. number of persons: 2
Area: From 32 m² / 344 sq ft
Views: Pool side *
Most of the accommodation: Balcony *

Subject to availability

Bathrobe
Coffee/tea making facilities
Ironing board and flat-iron
Automatic wake up call
Direct dial telephone(...)

Our restaurants and bars

NOBLES RESTAURANT

Type of cuisine: International

Chef Ryan Goetzke has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

NOBLES BAR

Adjacent to the restaurant, Nobles Bar features a beautiful outdoor courtyard.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Your meetings and events

Our meeting rooms

Number of meeting rooms: 4
Maximum size: 182 m²
Maximum capacity: 200 people
Maximum banquet capacity: 145 people

Find out more

Good location and very friendly and helpful staff

Christopher O. Couples - 01/07/2021 Confirmed reviews ALL

My partner and I recently stayed, as we were attending a family wedding. We were greeted by a friendly staff member on arrival and the check in process was done promptly. We were also informed that we were upgraded to a better suite, due to price changes after I had pre purchased the room. Overall the hotel was exceptional and all dealings with staff were very accommodating. Thanks again for a wonderful stay. I will keep this hotel in mind if I’m in the area again in the future.

Exceptional friendly staff

Danny Families - 27/06/2021 Confirmed reviews ALL

So friendly staff and clean and comfortable facilities. 5-star ratings.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Friendly staff

Belinda Business - 24/06/2021 Confirmed reviews ALL

I was staying for a golf event. Checking in & out was easy. The restaurant staff were very friendly. Room was nice and clean. My room was near reception and I didn't hear any noise at all. Which was great. I was a tiny bit disappointed not to get a welcome gift as an Accor Gold member.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Anonymous Business - 23/06/2021 Confirmed reviews ALL

We have Management Meetings held at the Hills Lodge and we are always well looked after by Kristine. The catering was really good at the last meetinig.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

love the staff, room feels very dated

Anonymous Business - 22/06/2021 Confirmed reviews ALL

Was just a quick overnight stay.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Fabulous service

Vikki Friends - 22/06/2021 Confirmed reviews ALL

Catering for a group of 18 went so well & waitstaff we’re exemplary. Many thanks

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Great stay

Melissa Families - 20/06/2021 Confirmed reviews ALL

Reception staff were lovely. Breakfast was delicious. We did make a booking for breakfast with the bar staff the night before which appeared to have gone missing but we were accommodated for breakfast anyway. We would definitely stay again if in the area.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Well located, staff very helpful

Anonymous Business - 19/06/2021 Confirmed reviews ALL

Comfortable

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Good Getaway

Palak B. Friends - 16/06/2021 Confirmed reviews ALL

It was a beautiful cottage like experience with the buildings and the outdoor natural space. Rooms were clean and modern with all necessary amenities.

Dear Palak B., We very much appreciate your comments regarding your stay at the Grand Mercure The Hills Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitch George General Manager The Hills Lodge Grand Mercure

Good experience

Anonymous Friends - 15/06/2021 Confirmed reviews ALL

I attended a function at your establishment as well as accommodation and found the service very good , the only thing I could fault was the hairdryer

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

It is always a Pleasant Stay .

Mick M. Families - 15/06/2021 Confirmed reviews ALL

You are always our first choice in Sydney

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mitch George General Manager The Hills Lodge Grand Mercure

Short but Great

Paul G. Business - 14/06/2021 Confirmed reviews ALL

Great service and friendly team, short one night stay, thanks for to room Up & chocolate - that was fantastic, went down well with my glass of red ! I did notice the night hasn't registered through to my account - yet...

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Safe, everyone professional and welcoming

Suzie E. Solo - 14/06/2021 Confirmed reviews ALL

Both rooms I have stayed in were really nice. Everyone is professional, but welcoming. I had more time this recent stay and was able to order breakfast (room service), which was LOVELY.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Always a nice warm stay !

Anonymous Business - 12/06/2021 Confirmed reviews ALL

It was freezing but so nice and cosy returning after a long day to the warm fire and lovely staff

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Well presented

Catherine S. Families - 10/06/2021 Confirmed reviews ALL

Good facilities, presentation, parking. Friendly staff. Disappointed about man using his blower vac outside our room at 8am for 15 mins until I phoned to complain. He came back around 8.30 ish! Also room next doors door was insanely squeaky which did affect us as I had advised when booking my son was having procedure in Norwest Hospital that next morning and very anxious so really wanted to sleep. Dining room looked beautiful. We will try again but really hope these issues are rectified

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Good weekend

Fred D. Friends - 10/06/2021 Confirmed reviews ALL

Room was very nice, reception helpful and friendly and restaurant had excellent food.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

Perfect location for a relaxed corporate event

Dean M. Business - 10/06/2021 Confirmed reviews ALL

Hills were well organised, brilliant facilities, pleasant surroundings and well equipped boardroom. Our corporate event included the 'best food' and very nice people. We will be back! Thanks to Kristine Russell and her team.

Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

The Hills Lodge

KenCouchman 27/02/2021 TripAdvisor review

Great place. Very clean with all the staff doing everything they could to make our stay a good one. Every time we had a question, we were put in touch with the correct person to solve our problem - Not that there were many. Will definitely be back.

Pleasant Stay

chion_leung Business - 12/02/2021 TripAdvisor review

As usual, I received warm hospitality during my stay this time. I have stayed in this hotel for over 13 years & I have never been disappointed. Their free shuttle bus service to my office is also a big plus.

Stay one night

succyone 29/01/2021 TripAdvisor review

The room is comfortable there was no water on arrival, good location. The restaurant was not open but easy to call for delivery, close to everything, close to activities for kids. Bed comfortable we had a very comfortable night.

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