ソフィテル広州サンリッチ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,308 件のレビュー

ベストレートをお約束
ソフィテル広州サンリッチ - Image 1
ソフィテル広州サンリッチ - Image 2
ソフィテル広州サンリッチ - Image 3
ソフィテル広州サンリッチ - Image 4
988 Guangzhou Da Dao Zhong, Tianhe District, 510620 GUANGZHOU, 中国

説明

ホテルのその他の情報

  • 東駅から車で 5 分、空港から 40 分です。

  • 有名な観光スポットに隣接

  • ラヴィンの限定アメニティ

  • 5 つの特色あるレストランとバーで素晴らしい料理をお楽しみください。

  • フランスのアール・ド・ヴィーヴルと広州の洗練された雰囲気が融合。

当ホテルの客室

ホテル所在地

ソフィテル広州サンリッチ

988 Guangzhou Da Dao Zhong, Tianhe District
510620 GUANGZHOU
中国

GPS:23.138408, 113.315649

電話番号
ファックス +86 20 3883 3333

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,308 件のレビュー

トリップアドバイザーの評価  4.9/5  7,786 件のレビュー

SECURITY ALERT: Corporate Silence Following Unauthorized Card Charges

トリップアドバイザーの評価 1.0/5

LeeY513 トリップアドバイザー認証口コミ

Do not stay at this property if you value the security of your financial information. My experience with Sofitel Guangzhou Sunrich has been a nightmare defined by unauthorized transactions, administrative deflections, and a complete lack of corporate accountability. Two weeks after my checkout, this hotel processed an unauthorized manual charge on my credit card for a significant amount. This was done without my consent, without a signature, and without any prior notification. It was only discovered because I personally audited my bank statements. General Manager Jeffery only responded 48 hours after an escalation email to his superior Markus Keller, despite the fact that he had the information 24 hours earlier. When I demanded an explanation, the management team (including the General Manager) blamed a "Visa/Bank System Upgrade." This is a convenient excuse to shift the blame. By blaming an external system, they are intentionally evading the core security flaw: Why is sensitive guest card data retained in their system in a way that allows manual settlements to be processed weeks after departure? The most disturbing part of this ordeal has been the response from Accor’s leadership. I escalated this matter strictly through the hierarchy—from the hotel management to the Greater China executives and even to the Global CEO for a period of 17 days. For 17 days, I have been met with absolute silence. This is how much they "care" for guest data security. This is a clear strategy of stonewalling. They are playing a "waiting game," betting that a guest will eventually tire of the lack of response and go away. For a brand that touts a "Charter of Trust," this total disregard for a Platinum guest's data security is a staggering failure of integrity. Conclusion: A 5-star hotel should provide peace of mind, not financial anxiety. If Sofitel Guangzhou and Accor Management cannot provide a transparent explanation for unauthorized manual charges and a 17-day failure to communicate, they cannot be trusted with your data. Avoid this property until they can demonstrate actual compliance with PCI DSS standards and basic professional courtesy.

Dear Guest, Bonsoir and Thank you for taking the time to share your feedback. We sincerely apologize for the experience you encountered during your stay. It is always our goal to provide a seamless and enjoyable experience for our guests, and we are sorry to hear that we fell short in this instance. We are actively investigating the issues you raised with bank to ensure they are addressed promptly. Your comfort and satisfaction are our top priorities. Thank you once again for your valuable feedback. Warm regards, Guest Experience Team

An Accor group hotel centrally located but requires improvements

トリップアドバイザーの評価 4.0/5

Danny K トリップアドバイザー認証口コミ

I booked this hotel because of the excellent comments on TripAdvisors. The hotel is centrally located at Tianhe District. It has the glamour of an international class hotel with magnificent building design and high ceiling lobby, 30 storeys high. However, since I arrived hotel lately, there was no one helping me unload my luggage (I heard this unhappy experience from another guest also when I checked out the next day). The room itself was very spacious (I was on 27/F) with a huge toilet with separate shower and bath tub. My requests were all accommodated and attended. I could have a nice sleep on the king-sized bed. However, I would like to comment that the room’s light switches were not easy to find when entering the room. I did have difficulty in locating them when I opened the room door all dark with my luggage.

Dear Valued Guest, Bonsoir and Thank you very much for choosing our hotel based on the positive reviews and for sharing your detailed feedback. We are delighted to hear that you appreciated our central location in Tianhe District, the elegant design of our building, the spaciousness of your room on the 27th floor, and the comfort of the king-sized bed. It’s also great to know that our team was responsive in accommodating your requests. At the same time, we sincerely apologize for the inconvenience you experienced upon arrival with the luggage assistance and for the difficulty in locating the light switches in your room. Your feedback is invaluable to us, and we will immediately review our arrival procedures and room layout to enhance convenience and clarity for our guests. We truly hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable stay. Warm regards,

Pleasant surprise staying

トリップアドバイザーの評価 5.0/5

Shirley T トリップアドバイザー認証口コミ

Is a pleasant surprise staying in Sofitel Guangzhou. I expected it to feel old, but the hotel is actually well maintained, clean, and comfortable. The front desk staff were very friendly and service met international standards. The bed was medium-firm and comfortable — not overly hard like many local hotels. A reliable and enjoyable stay overall.

Dear Valuable Guest, Thank you so much for your perfect review! We truly appreciate your kind words and are delighted to hear that you had a wonderful stay with us. Your satisfaction is our greatest reward, and we will continue to strive to provide exceptional service. We look forward to welcoming you back soon! Warm regards, Guest Experience Team

.

トリップアドバイザーの評価 5.0/5

Anel I トリップアドバイザー認証口コミ

This was an excellent hotel. We organized business meetings with partners, and the hotel staff were able to help us with everything. We have stayed here 5 times and always comfortably.

Dear Valued Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Good hotel

トリップアドバイザーの評価 5.0/5

Phubodin V トリップアドバイザー認証口コミ

Everything is perfect. , breakfast is superb, quiet room , good managemment , gym and swimming pool is great , i hope to comeback again.

Dear Valued Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,790 件のレビュー 9.3/10 ロケーション
  • 3,064 件のレビュー 8.7/10 客室
  • 4,172 件のレビュー 9/10 サービス
  • 72 件のレビュー 7.5/10 インターネット
  • 1,834 件のレビュー 8.9/10 雰囲気
  • 1,349 件のレビュー 8.7/10 清潔さ
  • 1,242 件のレビュー 8.7/10 快適さ
  • 1,017 件のレビュー 8.8/10 朝食

Powered by Trustyou

周辺の他の施設

広州のすべてのホテル