ソフィテル広州サンリッチ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,306 件のレビュー

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ソフィテル広州サンリッチ - Image 1
ソフィテル広州サンリッチ - Image 2
ソフィテル広州サンリッチ - Image 3
ソフィテル広州サンリッチ - Image 4
988 Guangzhou Da Dao Zhong, Tianhe District, 510620 GUANGZHOU, 中国

説明

ホテルのその他の情報

  • 東駅から車で 5 分、空港から 40 分です。

  • 有名な観光スポットに隣接

  • ラヴィンの限定アメニティ

  • 5 つの特色あるレストランとバーで素晴らしい料理をお楽しみください。

  • フランスのアール・ド・ヴィーヴルと広州の洗練された雰囲気が融合。

当ホテルの客室

ホテル所在地

ソフィテル広州サンリッチ

988 Guangzhou Da Dao Zhong, Tianhe District
510620 GUANGZHOU
中国

GPS:23.138408, 113.315649

電話番号
ファックス +86 20 3883 3333

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,306 件のレビュー

トリップアドバイザーの評価  4.9/5  7,637 件のレビュー

Nice Stay, but the deposited money refund took a very long time (at the time i write this review, not refunded yet)

トリップアドバイザーの評価 4.0/5

Matthew O トリップアドバイザー認証口コミ

I paid a deposit of RMB 5,000 for my stay at Sofitel Guangzhou Sunrich from January 5 to January 9, 2026. As of January 12, the deposit has not yet been refunded. The receptionist informed me that the refund would be processed within 24 hours; however, it has now been three days. I have already sent an email and am currently awaiting a response. Overall, the stay was pleasant. The room was quite spacious, and the hotel is located in a nice area close to major hotspots.

Dear Valued Guest, Bonsoir and Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced. Regarding the deposit, please be assured that our hotel follows a standard procedure where a pre-authorization or deposit is held upon check-in, covering room charges and potential incidental expenses, this amount is fully released upon check-out after all settled charges are cleared but how long it would refund to credit card, which is different because it would be affected by issued bank, area and other reasons, however, we are always happy to assist if we can be at further assistance. Please feel free to contact us if you have any questions. Best regards, Guest Experience Team

Bad experience

トリップアドバイザーの評価 1.0/5

Meander499185 トリップアドバイザー認証口コミ

I had two stays recently,each was 3 rooms for 4 nights ,the first one I’d like to catch the opportunity to keep my platinum level on my ALL membership,but I regret as my son slept the first night on the room floor as the mentioned they don’t have extra bed ,then I go to Sofitel fonshan for 4 nights it was better ,then back to Sofitel Guangzhou for other 4nights the experience let me double confirm that I will not keep my loyalty to ALL group again,the staff were very cold especially the Russian lady in the front desk. Any way very bad experience for me I am using hotels worldwide for more than 100 nights per year as should focus on my diamond elite level in IHG group or even don’t follow loyalty programs

Dear Guest, thank you for sharing your recent experience with us. We sincerely apologize for the significant inconveniences you encountered during both stays, especially regarding the extra bed situation for your son and the service attitude you described. This falls far short of the standards we strive to uphold, particularly for our loyal ALL Platinum members, meanwhile, please allow to explain that ALL benefits of upgrade and Lounge access is only entitled to ALL Member and shared in the same accompany which hope you obtain your understanding and support. Your feedback is crucial, and we are actively addressing these issues internally. We deeply value your loyalty and regret that these experiences have impacted your trust in the ALL program. Sincerely, Guest Experience Team

Luxury and comfortable

トリップアドバイザーの評価 5.0/5

everleaf トリップアドバイザー認証口コミ

The hotel environment is really nice, and the service here is absolutely top-notch. The lobby bar has a great atmosphere, especially the Martini coffee which is delicious. The scenery around here is wonderful—I’ll definitely come back next time, haha!

Dear Valuable Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Perfect for short buesniess trip!!

トリップアドバイザーの評価 4.0/5

ovidianac トリップアドバイザー認証口コミ

We allways feel here like home Very good position. Big entrance, valet, it has life in the lobby even is crowdy Rooms nice, bathroom excelent, breakfast good nit amazing but full I recomand it

Dear Valuable Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Sofitel SPA

トリップアドバイザーの評価 5.0/5

Starry L トリップアドバイザー認証口コミ

From the moment I stepped in, the serene ambiance set the tone for relaxation. The room was tastefully decorated, with soft lighting and soothing music. Lily greeted me with a warm smile and made me feel at ease right away. Her massage technique was nothing short of magical. With firm yet gentle strokes, she kneaded away all the tension in my muscles. Every move was deliberate, targeting the areas that needed the most attention. It was as if she had a sixth sense for where my body ached. I've been to many spas, but Lily's skills truly stand out. She knew exactly how to adjust the pressure according to my comfort level, creating a perfect balance between relaxation and rejuvenation. By the end of the session, I felt like a new person, completely refreshed and stress - free. If you're in Guangzhou and looking for a top - notch SPA experience, head to Sofitel and ask for Lily. You won't be disappointed!

Dear Valued Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

との提携 TripAdvisor

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周辺の他の施設

広州のすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。