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Mercure Santos Hotel 4 stars

Customer review rating 4.2/5 7,695 reviews

Mercure Santos Hotel
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioning
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Santos Hotel

Av Washington Luiz 565
Boqueirao
11055-001
santos
brazil

Tel: +551330361013

Fax: (+55)13/30361014

Check-in from 14h00

Check out up to 12h00

  • By plane

    CONGONHAS AIRPORT At 71.1km / 44.18 miles

  • By plane

    GUARULHOS At 93.4km / 58.04 miles

  • By train

    SANTOS A JUNDIAI At 135km / 83.89 miles

GPS :-23.970123, -46.329143

Our accommodation(s)

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 47 m² / 506 sq ft
Room

Our restaurants and bars

Da Franco

Type of cuisine: International

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 213 m²

  • Maximum capacity: 307 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Mercure Santos Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,695 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,133 reviews

Well located

Customer review rating 4.2/5

Fabio Business - 08/10/2020 Confirmed reviews ALL

The hotel should be renovated or at least replace the old split air conditioner for new ones, because the existing air conditioner is very noisy

Urgently needs retrofitting

Customer review rating 4.2/5

Claudio Couples - 14/09/2020 Confirmed reviews ALL

The hotel is not well maintained. The bed was uncomfortable, the shower was not working properly, the wardrobe was broken. The location is really good but I was really disappointed with the rest.

Amazing beach view from the balcony.

Customer review rating 4.2/5

Roberto P. Business - 19/08/2020 Confirmed reviews ALL

Great location, wonderful staff. The hotel is very clean and organized. I totally recommend stay at this property with your family or in a business trip. Thanks for your attention to details.

Good stay

Customer review rating 4.2/5

Mauro P. Business - 13/03/2020 Confirmed reviews ALL

First time in Mercure hotel.... very well received... gym was not in good conditions

Prezado Mauro, Agradecemos por compartilhar conosco suas impressões sobre sua hospedagem no Mercure Santos. Ficamos contentes com a avaliação positiva feita para nossos serviços. Também, já compartilhamos com nossas equipes , seus comentários sobre os pontos que requerem melhorias pois com certeza, estas informações serão utilizadas com o intuito de melhor atendê-la no futuro. Agradecemos mais uma vez sua atenção e aguardamos a oportunidade de dar-lhe boas vindas novamente. Atenciosamente, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Well located, very spacious room.

Customer review rating 4.2/5

Thelma T. Business - 10/03/2020 Confirmed reviews ALL

The hotel is very well maintained, the staff very friendly.

Dear Thelma T., We very much appreciate your comments regarding your stay at the Mercure Santos Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Bad experience

Customer review rating 4.2/5

Uires T. Friends - 04/03/2020 Confirmed reviews ALL

The experience was bad. See below: - There was no soap; - A blanket was missing; - A pillow was missing; - Missing glasses; - The water in the shower was taking around 5 minutes to warm up and it was not too hot; Summary: The experience was bad, I was disappointed.

Prezado Uires, Primeiramente, agradecemos o tempo dispensado para avaliar sua hospedagem no Mercure Santos. Para nós, sua opinião é muito importante e nosso maior objetivo é sua satisfação. Verificamos que em alguns pontos sua hospedagem não atingiu suas expectativas mas, estamos sempre abertos e dispostos a reavaliar todo e qualquer atendimento prestado, buscando sempre a melhoria contínua de nossos processos. Também, é de nosso interesse aprimorar os serviços que relata em suas observações, por isso é tão importante que tenha nos enviado seus comentários sobre os acontecimentos. Mais uma vez agradecemos a oportunidade de esclarecer nosso compromisso de qualidade e saiba que aguardamos a oportunidade de recebê-lo novamente e prestar-lhe um serviço à altura de suas expectativas. Atenciosamente, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Not so good!

Customer review rating 4.2/5

Wilson S. Couples - 02/03/2020 Confirmed reviews ALL

The sofa did not smell good and was not working properly. The towels is too little.

Prezado Wilson, Agradecemos por compartilhar conosco suas impressões sobre sua hospedagem no Mercure Santos. Também, já compartilhamos com nossas equipes , seus comentários sobre os pontos que requerem melhorias pois com certeza, estas informações serão utilizadas com o intuito de melhor atendê-la no futuro. Agradecemos mais uma vez sua atenção e aguardamos a oportunidade de dar-lhe boas vindas novamente. Atenciosamente, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos
Customer review rating 4.2/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

I never was in your hotel You are not allowed to write me again Please delete my private data on your memory

Prezado Di Giovine V., Pedimos desculpas pelo envio de nossa avaliação. Atenciosamente, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Nice hotel

Customer review rating 4.2/5

Luis L. Couples - 17/01/2020 Confirmed reviews ALL

Comfortable rooms, great location. Parking rates very expensive.

Prezado Luis , Agradecemos por compartilhar conosco suas impressões sobre sua hospedagem no Mercure Santos. Também, já compartilhamos com nossas equipes , seus comentários sobre os pontos que requerem melhorias pois com certeza, estas informações serão utilizadas com o intuito de melhor atendê-la no futuro. Agradecemos mais uma vez sua atenção e aguardamos a oportunidade de dar-lhe boas vindas novamente. Atenciosamente, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Very good hotel

Customer review rating 4.2/5

Carlos L. Families - 14/01/2020 Confirmed reviews ALL

Excellent stay at Santos in Mercure. Some things that did not work but they did not impact our family: 1- the button to go up to call the elevator was not working (Floor 9) 2- Room 905: the spout of the bathroom sink was extrangulated and barely a little cold water came out 3- Room service phone delayed too much until someone attended us 4- I am part of Accord hotels membership and at the time of check out nobody asked for loyalty program so I lost my points 5- Elevators took too much time to come to the desired floor.

disappointed

Customer review rating 4.2/5

Vita Friends - 14/01/2020 Confirmed reviews ALL

it was a bad experience (( we expected the great quality of rooms with a good view but got only view with poor room conditions and awful smell. we had 3 rooms -6007, 6001 & 18008 they need to be repaired, change doors in bathrooms, air conditioners and at the end, we didn't have hot water at the 18th floor early in the morning((

Otimo

Customer review rating 4.2/5

Eduardo P. T. Families - 14/01/2020 Confirmed reviews ALL

Surpreendente

Prezado Eduardo, Agradecemos os comentários positivos sobre sua hospedagem no Mercure Santos. Ficamos muito felizes em saber que atendemos suas expectativas. Tenha certeza de que compartilharemos seus comentários com nossas equipes pois servirá de motivação para que continuem a trabalhar para oferecer um serviço cada vez melhor. Agradecemos mais uma vez sua atenção e aguardamos a oportunidade de dar-lhe boas vindas novamente. Atenciosamente, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Mold rooms, Decayed hotel

Customer review rating 4.2/5

Bruno Families - 12/01/2020 Confirmed reviews ALL

Many mold points in our two rooms Many structure of the hotel are decayed I'm not going back to this hotel No recommend to anyone!

Very pleasant stay

Customer review rating 4.2/5

Jean A. Families - 04/01/2020 Confirmed reviews ALL

We had a great time staying in this hotel. Friendly staff and great location. Highly recommended.

Dear Jean , We’d like to thank you for share your experience in Mercure Santos with us. We thank you once and we hope that in the next time you have a so good experience like this. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

The Hotel needs repair in the building

Customer review rating 4.2/5

Anonymous Families - 20/12/2019 Confirmed reviews ALL

The wall and the roofs show some kind of infriltration.

Prezado Francisco, Agradecemos por compartilhar conosco suas impressões sobre sua hospedagem no Mercure Santos. Também, já compartilhamos com nossas equipes , seus comentários sobre os pontos que requerem melhorias pois com certeza, estas informações serão utilizadas com o intuito de melhor atendê-la no futuro. Agradecemos mais uma vez sua atenção e aguardamos a oportunidade de dar-lhe boas vindas novamente. Atenciosamente, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Very enjoyable stay

Customer review rating 4.2/5

Anonymous Business - 15/12/2019 Confirmed reviews ALL

Restraunt breakfast and lunch was very good. Highly recommend.

Dear Vincent Gerald M., Thank you very much for your Feedback! We are pleased to know you enjoyed your stay with us. Hope to see you again on your next trip to Santos. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos
Customer review rating 4.2/5

Anonymous Couples - 13/12/2019 Confirmed reviews ALL

The room is very poor and need renew the furnitures

Prezado Mauricio, Agradecemos por compartilhar conosco suas impressões sobre sua hospedagem no Mercure Santos. Também, já compartilhamos com nossas equipes , seus comentários sobre os pontos que requerem melhorias pois com certeza, estas informações serão utilizadas com o intuito de melhor atendê-la no futuro. Agradecemos mais uma vez sua atenção e aguardamos a oportunidade de dar-lhe boas vindas novamente. Atenciosamente, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Good Service, old mood

Customer review rating 4.2/5

Anonymous Couples - 10/12/2019 Confirmed reviews ALL

The hotel service is good e employees are very kind, the hotel and the infrastructure needs to be refreshed. The floor in the rooms is the main problem. It seems to be dirty when in fact they are not. Something that needs to be reviewed is the valet service. Expensive and with a very bad service.

Dear Nathalia, We’d like to thank you for share your experience at Mercure Santos with us. In Mercure Santos we’re always working in order to provide a good service to our guests so your feed back is very important. Your feed back is very important because it gives us the tools to improve our services. We hope to satisfy your expectations in a next time. Best regards. Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

POOR BREAKFAST

Customer review rating 4.2/5

Alexandre Couples - 10/12/2019 Confirmed reviews ALL

THE ROOM WAS NICE, BUT THE BRAKFAST WAS DISAPOINTED

Dear Alexandre, We’d like to thank you for share your experience at Mercure Santos with us. In Mercure Santos we’re always working in order to provide a good service to our guests so your feed back is very important. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Good service from employees, amazing rooms

Customer review rating 4.2/5

Gustavo Business - 09/12/2019 Confirmed reviews ALL

The rooms were really good for the price, and the service from the employees (specially the conference rooms we also rented) was stellar. The only issue was with the elevators which did not go to a different floor from the guest's room - it make it difficult to set up meetings that took advantage of the wonderful apartments.

Dear Gustavo, We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best Regards Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

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