Mercure Santos 4 stars

The hotel is very well located, although the room is poorly maintained, smells mold and the sofa lining is old, dirty and stained. We were never advised that, because of the pandemic, the room would not be cleaned daily, but at each three days. We tried room service at first night. The quality was far under expectations. Breakfast was ok and reception attendants, with the very exception of the nice lady who hosted us on Friday, were listless.

Well located, very good service, professional staff.

Employees were really kind and polite! From the reception to restaurant, bar and room service. The room was specially clean, wide and bright. For sure would return

I slept comfortably and I had a great time on the pool and gym.

Very noisy due to refurbishment.

The hotel should be renovated or at least replace the old split air conditioner for new ones, because the existing air conditioner is very noisy

The hotel is not well maintained. The bed was uncomfortable, the shower was not working properly, the wardrobe was broken. The location is really good but I was really disappointed with the rest.

Great location, wonderful staff. The hotel is very clean and organized. I totally recommend stay at this property with your family or in a business trip. Thanks for your attention to details.

First time in Mercure hotel.... very well received... gym was not in good conditions

The hotel is very well maintained, the staff very friendly.

The experience was bad. See below: - There was no soap; - A blanket was missing; - A pillow was missing; - Missing glasses; - The water in the shower was taking around 5 minutes to warm up and it was not too hot; Summary: The experience was bad, I was disappointed.

The sofa did not smell good and was not working properly. The towels is too little.

I never was in your hotel You are not allowed to write me again Please delete my private data on your memory

Comfortable rooms, great location. Parking rates very expensive.

Excellent stay at Santos in Mercure. Some things that did not work but they did not impact our family: 1- the button to go up to call the elevator was not working (Floor 9) 2- Room 905: the spout of the bathroom sink was extrangulated and barely a little cold water came out 3- Room service phone delayed too much until someone attended us 4- I am part of Accord hotels membership and at the time of check out nobody asked for loyalty program so I lost my points 5- Elevators took too much time to come to the desired floor.