Mercure Santos 4 stars

We had a good time and would stay again. The only negative aspect was the room service- cleaning and changing of bedding/towels was not satisfactory (the cleaning was not done at all, only the rubbish collected daily).

The hotel is very well located, although the room is poorly maintained, smells mold and the sofa lining is old, dirty and stained. We were never advised that, because of the pandemic, the room would not be cleaned daily, but at each three days. We tried room service at first night. The quality was far under expectations. Breakfast was ok and reception attendants, with the very exception of the nice lady who hosted us on Friday, were listless.

Well located, very good service, professional staff.

Employees were really kind and polite! From the reception to restaurant, bar and room service. The room was specially clean, wide and bright. For sure would return

I slept comfortably and I had a great time on the pool and gym.

Very noisy due to refurbishment.

The hotel should be renovated or at least replace the old split air conditioner for new ones, because the existing air conditioner is very noisy

I booked 2 rooms for 1 night at Mercure Santos. Upon arriving at the hotel for check-in, we were informed that the amount due for both rooms was well above what I had got when booking through their website. They had no record on their system of my booking using 4000 points, which would reduce the total cost of my booking by EUR 80. At one point, I was so frustrated that I told the guy at reception that I did not have to prove anything about my booking as they should have all the details on their system. The problem was finally resolved when a lady named Erika from reservations was called in to assist. She immediately checked our booking on their system and confirmed that we indeed had booked using 4000 points. After almost an hour of back and forth discussions, we were able to pay the amount I told them my booking was and got the keys to our rooms. I was traveling with my family, including my mum that has Parkinson's disease and my 8 months nephew, and I had to almost beg them to give me at least one room so my family could rest until I could sort out our booking with reception. Appalling customer services! We got 2 junior suites which are quite spacious and nice. The only problem we had was that the floor was quite dirty. After walking barefoot in our room for about half hour, our feet was quite dirty. The next morning, when we went to the rooftop restaurant for breakfast, they had only 2 people down for my room so I had to show proof that I had paid for breakfast for all 3 adults staying in my room. Given the fact that this is a Mercure hotel, I was expecting a much better reception and service. Overall, it was simply disappointing and does not compare to other Mercure hotels I've stayed in before.

I stayed here last year and returned, so that speaks volumes. The hotel is good and the staff are so friendly and helpful. Most speak English too, which helped. The pool was still closed even though they had stated that is should have been completed by my stay. I also feel that the bar (hardly ever open and not a welcoming space) lets this hotel down badly. The main reason for my 4 star rating instead of 5 star. Still, don’t let that put you off, I would certainly stay again if I am in Santos.

A good place to stay at Santos for pleasure or for business. Hotel is nice for short trips with many walk distance restaurant options. Also, a good place to stay if you want to walk or bike on the beach avenue.

Cosy, well located and with good assistance from staff. Wonderful sea view and with a very good restaurant. The top swimmimg pool is beautiful and literally at the bottom of the beach. Very good option

We tried three rooms in total and the temperature was never below 27 degrees C. (80 F.). I don't know what they changed as I had the opportunity to stay in this hotel twice before and it was fine.The rooms with two areas only have one single air conditioner - the other room has only an extractor fan only - the hotel employee didn't help when she classified it as "almost an air conditioner".I've been in other hotels from Accor in Brazil and they were all very good - I guess this one is the exception.

Rooms were quite comfortable. There was some delay when checking in but they offered us a temporary room. The landscape around is nice, the restaurant offers very good meals. Price is Ok for such type of accomodation.

Mercure Santos Brasil, the best hotel facing the beach, only cross the avendia in front, foot in the sand, clean beach, with services, accommodations and excellent service. Don't lose, I'll always come back.

I request to renovate and better equip the gym. To improve academy. Needs mats and a treadmill at least. It takes some pesos. Just as a detail, not mandatory, an original television or stereo surround sound.