ibis Kazan

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ibis Kazan 3 stars

Customer review rating (ALL Rating) 4.2/5 388 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free WiFi.

  • Conveniently located in the centre of Kazan

  • A three-minute walk from the central pedestrian Bauman street

  • 3 multifunctional conference halls

  • A 10-minute walk from the Kazan Kremlin

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Kazan

Pravo-Bulachnaya street 43/1, REPUBLIC OF TATARSTAN
420111 KAZAN
Russia

  • TUKAI SQUARE:  TUKAI SQUARE

  • By plane

    KAZAN INTERNATIONAL At 30km / 18.64 miles

GPS:55.7880322, 49.113985

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

IBIS KITCHEN

Our stylish ibis Kitchen Mediterranean restaurant offers delicious dishes from the south of France, Spain and Italy, as well as traditional Russian and Tatar cuisine.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews for
ibis Kazan

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  388 reviews

TripAdvisor Rating  4.0/5  846 reviews

Expected more

Customer review rating 3.5/5

Sergey Solo - Confirmed reviews ALL

It was quite ordinary stay for one night. Room was a bit small as well as bathroom. Absence of hygienic set (toothpaste, shower gel, etc) really surprised me. Breakfast was good and satisfying. Not bad stay in total, but next time I’d try to look for another hotel in Kazan.

Dear guest, Thank you for the time taken to write your review regarding your stay at ibis Kazan. We are happy to know that you appreciated the hotel's breakfast. We are sorry that not all the aspects of your stay have met your expectations. Please be assured that we will take all appropriate measures and pay more attention the points you mentioned. Once again, I appreciate a lot your feedback and hope that you will give us the opportunity to welcome you back at ibis Kazan in the nearest future. Sincerely, Timur Khaybulin General Manager

Customer review rating 2.5/5

Konstantin Business - Confirmed reviews ALL

Someone's shaved hair on the wall in a shower cabin, stinking smell in the room.

Dear Konstantin, The entire ibis Kazan team would like to join me in thanking you for your loyalty to Accor and taking your time for sharing the feedback about your recent stay with us. We are terribly sorry that you faced some inconveniences. Please, accept our apologies, the issue was taken under control. Thank you again for your review. We will hope to have a chance to welcome you back at ibis Kazan during your next trip to our city. Best regards, Timur Khaybulin General Manager

Well located hotel with decent standard

Customer review rating 4.0/5

Christian Couples - Confirmed reviews ALL

The hotel is located close to Bauman pedestrian street in Kazan and so you can start all your sightseeing activities from here reaching by feet all main sights; The room is quite small but with a decent cleanliness; The breakfast can be considered as average, they offer big choice but the quality is not the best; The staff is absolutely great and extremely nice

Dear Christian, Thank you for taking your precious time to review your stay at ibis Kazan. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is absolutely encouraging to learn that you are satisfied with our service as it is what we strive for every day. Our team appreciates your kind feedback and hopes to see you again soon for another magnifique journey with ibis Kazan! Kind regards, Timur Khaybulin General Manager

Good location

Customer review rating 4.5/5

Tony Solo - Confirmed reviews ALL

Hotel situated in a good location for exploring Kazan. 5 minutes from the main pedestrinised area with many restaurants and 15 minutes walk from the Kazan Kremlin.

Dear Tony, We would like to thank you for choosing ibis Kazan and your the review. It is a pleasure to read that you appreciated the location in the very heart of the city. Our team is looking forward to welcome you back at the our hotel during your next trip to Kazan! Best regards, Timur Khaybulin General Manager

Centrally located convenient hotel.

Customer review rating 3.5/5

Asiia K. Friends - Confirmed reviews ALL

The hotel has nice location in the city Center, walking distance to the Kremlin. A lot of restaurants and shops around, with walking distance to the shopping Center Koltso. The breakfast was good with varieties of hot and cold dishes. The staff at the reception could be more professional and friendly, but it was quite common in Kazan to have poor customer service.

Dear guest, Let me thank you for choosing ibis Kazan and taking you time for sharing your feedback about your recent stay with us. We are very happy to know that you appreciate the central location of our hotel and various breakfast menu. At ibis Kazan our daily goal is to achieve your maximum satisfaction and we would like to apologize for some inconveniences occurred. We will arrange additional trainings to the team in order to avoid such issues in the future. Once again, thank you for your comments and we hope that you will give us the opportunity to welcome you back at ibis Kazan in the nearest future. Sincerely, Timur Khaybulin General Manager

Not so good as I thought about IBIS

Customer review rating 2.5/5

Mikhail Business - Confirmed reviews ALL

I tried a lot if IBIS hotel around Russia and worldwide. But IBIS Kazan didn't make a home feel sense. All stuff was very busy and at the same time was very relaxed. All furniture and hotel condition were shabby. so IBIS Kazan is the first IBIS where I will not return

Dear Guest, Let me thank you for your loyalty to Accor and taking you time for sharing your feedback about your recent stay at ibis Kazan. We were genuinely upset to find out that you came up with some inconveniences during your stay and did not inform us about them. If only you reported on to the reception team we would be glad to find an immediate solution to the situation, as we undertake to resolve the it within the time framework specified in Accor quality assurance program "Mission 15". Thank you again for your comment. We hope you will give us an opportunity to welcome you back at ibis Kazan and that your next visit will leave only positive impressions. Regards, Timur Khaybulin General Manager

Normal hotel, good location

Customer review rating 3.0/5

Victoria Couples - Confirmed reviews ALL

Perfect location in the centre. Quite old rooms (but not very small). It was quite noisy because of big group of children on the same floor (but it's not about the hotel). Good breakfast but TERRIBLE coffee! Please change coffee beans since it tastes like acorn (I guess so). Price was too high due to high season.

Dear Viktoria, Thank you for taking the time to tell us about your experience at the ibis Kazan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Timur Khaybulin General Manager

Well, in the past it was muuuuch better(((

Customer review rating 2.5/5

Yuriy D. Business - Confirmed reviews ALL

Dust in the room! No water in the room and only 2 tiny glasses to grab some water from the purifier in the hall... Ok, I am not a big fan of the bottled water, it's ok for me to drink water from the purifier, a good idea to reduce plastic consumption, but please, put carafes or jugs in your rooms so guests will be able to grab a healthy and necessary amount of water in one time! No toothpaste... ok, it's cheap, I can buy it, but I need to go to the reception for that! And at the same time I see the advertising paper about the 15-minutes smile team... who promise to make me smile in 15 minutes after my call... by the way all the dust was on this paper!

Dear Yuriy Fedorovich D., First of all, an Ibis Hotel team, would like to apologize for all the inconvenience that disturbed your last stay at our hotel. Secondly, we can assure you, that all of your useful comments and reprimands have already been sent to our local departments’ managers, to be corrected as soon as possible! Also we’re definitely grateful to get an advice to use larger containers to make the water collecting process easier and we’ll do our best to bring the idea to life! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adelia Mullabaeva Front Office Manager

well located

Customer review rating 3.0/5

Vitaly Solo - Confirmed reviews ALL

well located but bad smell in the room

Уважаемый Виталий Николаевич, Спасибо за то, что Вы нашли время ответить на наши вопросы и поделиться своим мнением о проживании в ibis Kazan. Приносим свои извинения за доставленные неудобства. Ваши комментарии переданы в соответствующие службы. Позвольте принести Вам свои самые искренние извинения. Мы Вам очень благодарны за отзыв, и искренне надеемся, что Вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. Искренне Ваш, Тимур Хайбулин Генеральный менеджер.

Good

Customer review rating 5.0/5

Ru Business - Confirmed reviews ALL

Good location and perfect staff ! Rooms are comfortable , if you need something you can call on reception desk! Thanks )

Very good hotel in the city center

TripAdvisor rating 5.0/5

Тамара М Business - TripAdvisor review

Everything was excellent - personal, breakfast, rooms. The hotel is located not far from the city center, everything can be reached by foot. I am fully satisfied. Also very good and cheap dinner, very good that you do not need to book it in advance.

Dear Tamara, Thank you for spending your valuable time to post review of your recent experience at ibis Kazan. We're thrilled to hear you enjoyed your stays with us. It's our pleasure to accommodate you and we appreciate your praise. Our team sincerely hopes that your comments will help many travelers making their choice and looks forward to welcoming you back again during your next trip to the capital of Tatarstan Republic! Best regards, Front Office Manager Dinara Khalilova

Residence

TripAdvisor rating 3.0/5

Stay15132919421 Friends getaway - TripAdvisor review

The rooms are not the biggest, but overall ok. The breakfasts are very decent, although they cost as much as 2 lunches at the nearest cafes. The location is excellent, 5 minutes and you are on the main street, 15-20 unhurried pace, and you are at the Kremlin. For three stars, this is all very worthy. Now about the cons, and they are. one. The room key was demagnetized 2-3 times a day. 2 There was no closing mechanism in the toilets. Did you ever get a sleepy neighbor at night? And he came to me. 3 No air freshener. Gentlemen, do not need to save on trifles.

Dear guest, First of all let me thank you for choosing our hotel and taking you time for sharing your feedback about your recent stay with us. It is a pleasure to read that you appreciated the location in the very heart of the city and our tasty breakfast at ibis kitchen restaurant. We are terribly sorry for some inconvenience caused by key demagnetizing: we recommend our guests to put it away from their cell phone and credit cards in order to avoid the case. Our team really appreciate your comments and will use them to fine tune our service in the hope that upon your next visit, we can meet or exceed your expectations. Thank you again for your review. We will hope to have a chance to welcome you back at the our hotel during your next trip to Kazan. Sincerely, Front Office Manager Dinara Khalilova

Ibis in Kazan

TripAdvisor rating 4.0/5

a_sti10 Business - TripAdvisor review

The hotel is located in the heart of the city, 10 min walking from Kremlin. The staff is very hospitable, always smiling and ready to help. Portions in the restaurant are very small, breakfast is almost the same every day. Rooms require some renovation. TV works with interruptions.

Dear guest, Thank you very much for taking time to tell us about your experience at ibis Kazan. It is such a pleasure to receive your positive feedback as every day our team strives to provide the highest quality service. Your pleasant comments is the best motivation for us. We are very happy to know that you appreciate the central location of our hotel as well. We will be glad to use your concerns as an opportunity to find areas of improvement to our work and hope to have a chance to welcome you back at ibis Kazan during your next trip to our wonderful city! Best regards, Front Office Manager Dinara Khalilova

very good and friendly hotel

TripAdvisor rating 5.0/5

Тамара М Business - TripAdvisor review

Everything was excellent during my stay. Especially I was impressed that they have found somewhere that I like to drink tea and provided me a tea-kettle in the room. Very good location. I booked the room with breakfast and dinner. Dinner was very good.

Dear Tamara, We very much appreciate your comments regarding your stay at ibis Kazan. Our team was delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is very encouraging to learn that you are satisfied with our service as it is what we strive for every day. Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with ibis Kazan! Kind regards, Dinara Khalilova Front Office Manager

Reception staff extremely helpful

TripAdvisor rating 4.0/5

bzmot Couples - TripAdvisor review

Good quiet location just about walkable from Kazan 1 railway station if like us you find a Yandex taxi refuses the trip. Within walking distance of Tukay Square & the metro station plus the pedestrianised streets where the Tourist Info office is situated.We were checked in by an extremely helpul gentleman who's name I have unfortunately forgotten. We wanted to use local transport rather than the tourist Hop on/Hop off bus and he provided us with helpful accurate information.The only downside to our stay was that one evening there was some type of folk event in the restaurant that was so loud the reception staff were unable to hear us when we tried to speak to them. Just glad we din'dt use the restaurant.

Dear guest, Greetings from ibis Kazan! Our team is really happy to know that you enjoyed your stay in our hotel. It is a pleasure to read that you appreciated the location in the very heart of the city and we really appreciate your high assessment of the quality of service provided. We thank you for your comment and hope to see you soon in our property. Best regards, Front Office Manager Dinara Khalilova

Very good

TripAdvisor rating 5.0/5

patrickm201615 Solo travel - TripAdvisor review

When I come back to Kazan, I choice Ibis Hotel. Close to center, good service, and cheap price are driver for me. Staff are friendly, food very taste. I love Kazan and I love so much this hotel. Very good hotel.

Dear Patrick! Thank you for choosing ibis Kazan! We are really happy that you enjoyed your stay in our hotel/ We thank you for your comment and hope to see you soon in our property. Best wishes, Dinara Khalilova

In Ibis Kazan again

TripAdvisor rating 5.0/5

vanlegas Solo travel - TripAdvisor review

For the first time I stayed Ibis Kazan Centre in September 2015. I would like mention that for this time the staff became more professional. I also see that girls and boys at reception are smiling and like glad to meet guests, very pleasant. My room was clean, bed was very comfortable. Roommaids always greet when meet. Breakfast is ordinary, nothing especially. I see that lables were cleaned poorly but I found a clean table. There are many restaurants with cheap and delicious food near hotel, so I don't recommend restaurant in hotel. Hotel is well located, not expensive, with comfortable clean rooms and professional staff. I liked it very much. If I will come to Kazan I will stay here in sure.

Dear Vanlegas, Let me thank you for your high assessment of Ibis Hotel! It’s a great pleasure to know that you enjoyed staying at our hotel. But it is a pity that you were not satisfied with meals at our restaurant. I would like to invite you once again to our restaurant to show you that we are improving. Your positive comments are the best reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Kind regards, Yana Zaytseva

Kazan Ibis Center

TripAdvisor rating 4.0/5

izhidkov Business - TripAdvisor review

The shower cabin was leaking, would be great to repair it. Otherwise it's typical Ibis, very comfortable when you need wifi and good sleep after hard work day. Very close to Kazan city center and Cremlin

Dear Mr. Zhidkov, We would like to thank you for the review. Please accept our apologies for situation with the shower cabin. We do use guest feedback to find areas of improvement. Also we hope that you will notice the changes on next arrival to our hotel and appreciate the work carried out by us. With best regards, Yana Zaytseva

Good building, awful service

TripAdvisor rating 1.0/5

Thousewhodo Business - TripAdvisor review

I had the reservation made with my credit card, but somebody from the hotel called me right after arrival and say that I should go to another hotel. I spent 15 minutes for check in and check out. Hot water pressure was below reasonable limit. I had uncomfortable problems with the dinner.

Needs better orientation

TripAdvisor rating 4.0/5

Erdinc T Business - TripAdvisor review

Didn't inform about an early check-in fee until last minute. And they only except rubles.Couldn't pay it since I didn't have any left. But they were kind enough to except their mistake let me go without any payment.

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