Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.4/5 599 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  599 reviews

TripAdvisor Rating  4.5/5  5,254 reviews

Good location

Customer review rating 4.0/5

Jerome Business - Confirmed reviews ALL

Small room but decent. The breakfast was horrendous. Great location attached to mall.

Excellent staff support

Customer review rating 4.5/5

Tb Business - Confirmed reviews ALL

While only an overnight transit I emailed asking for a later checkout & notifying of a late arrival. Staff very proactive in handling my enquiries.

Facilities are old and the room is clean

Customer review rating 4.0/5

Bridget Couples - Confirmed reviews ALL

Facilities are old but the location is pretty good and the room is clean and bigger than other hotels I stayed in Hong Kong. Receptionists are not friendly. My first impression was not pleasant.

Dear Bridget, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Director of Front Office

Convenient location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Appreciate shuttle service between airport and hotel. Hassle free. Staff friendly Nicely located next to shopping mall and MTR Room spacious

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

Great oasis near Hong Kong airport!

Customer review rating 5.0/5

Michelle Friends - Confirmed reviews ALL

Great location and wonderful staff. Hitel is welcoming and rooms a big and comfy.

Dear Michelle, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

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Other web-users rate our hotel

  • 1,014 reviews 9.5/10 Location
  • 947 reviews 6.3/10 Room
  • 1,065 reviews 8.6/10 Service
  • 26 reviews 8.6/10 WiFi
  • 386 reviews 7.8/10 Food
  • 313 reviews 7.1/10 Cleanliness
  • 171 reviews 8.1/10 Breakfast
  • 75 reviews 8.2/10 Pool

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