Novotel Hong Kong Citygate Hotel

Customer review rating 4.4/5 12,439 reviews

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Novotel Hong Kong Citygate
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Hotel extras

  • Free airport shuttle from 6am to 11.40pm, every 20 minutes. T1 - Car Park area 1 - Bays 11-14

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • HONG KONG INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung

hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION :  Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Our accommodation(s)

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Standard Room with 1 queen bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

ESSENCE

Type of cuisine: International

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Lunch

06:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLEA

Type of cuisine: Mediterranean

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCATO

Type of cuisine: Cafe

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANDANTE

Non contractual photo

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 370

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 276 people

Find out more

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

12,439 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,077 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice Room and Warm Service

Customer review rating 4.4/5

Anonymous Friends - 16/01/2021 Confirmed reviews ALL

Kind service, nice food and very clean room

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Great Staycation which felt like some real time away !

Customer review rating 4.4/5

Joe Couples - 15/01/2021 Confirmed reviews ALL

This was our second stay at the property, we came back because of the amazing experience on our first stay. The hotel has an amazing view, the location is far enough away from our home to feel like a real getaway. The value for the price paid was fantastic when considering the early check-in, the late check-out, the buffet lunch, the in room dinner, the free drink and the breakfast buffet. Every staff member we encountered was welcoming and friendly with a smile. The room was clean, and surprisingly quiet. I suspect that the value of this stay was in part because of decreased demand due to the pandemic but I can say without hesitation that this property has significantly elevated my view of the Novatel brand to the point that I'd more favorably consider the brand and the chain overall on future personal and business trips. As for the location, there are so many things to do in Tung Chung, we enjoyed a hike up Senic Hill and to Tung Chung Battery as well as shopping at the attached outlet mall where we snagged some great deals. On our previous stay we enjoyed a trip up the cable car and a lunch journey to Tai O for amazing unique food. The duck, mushroom and fish maw promotion at Essence for our included buffet lunch was very well executed and tasty. For lunch the next day we dinned in the other restaurant Olea and found the semi-buffet to be very nice as well. Overall we expect that we will be back again, we are looking forward to exploring the ridgeline behind the hotel.

Dear Joe, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Nice & friendly staff

Customer review rating 4.4/5

T. Couples - 08/01/2021 Confirmed reviews ALL

The room is nice. The staff in the reception counter are very nice and helpful.

Dear T., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

住得不错

Customer review rating 4.4/5

A. S. Y. Families - 07/01/2021 Confirmed reviews ALL

good service and cozy

Dear A. SHUK Y., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good stay

Customer review rating 4.4/5

Esdon T. Families - 06/01/2021 Confirmed reviews ALL

Some improvement can be made on providing more information on Lantau unique tourist attractions. I believed this will give hotel guests a deep impression of hotel add on services.

Dear ESDON T., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Nice

Customer review rating 4.4/5

Zoe Families - 05/01/2021 Confirmed reviews ALL

Good

Dear Zoe, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Assistant Manager

Well located

Customer review rating 4.4/5

T T. Families - 05/01/2021 Confirmed reviews ALL

One night staycation with great value and good experience

Dear T T., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Assistant Manager

pleasant stay

Customer review rating 4.4/5

Sam Families - 05/01/2021 Confirmed reviews ALL

helpful staff, comfortable room with nice view !

Dear Sam, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Airport staycation

Customer review rating 4.4/5

Rob S. Families - 04/01/2021 Confirmed reviews ALL

We stayed at the Novotel near the airport so that our plane-obsessed child had a view of the airport and he loved watching the planes (although highly limited) come and go. The room was well appointed and comfortable and the staff were courteous, efficient and friendly and even gave us an extra hour on our valet park!

Dear Rob S., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Well located. Friendly and helpful staff

Customer review rating 4.4/5

Anonymous Couples - 04/01/2021 Confirmed reviews ALL

We had have a not so good experience before our vacation in Novotel. We ringed the hotel and asked about the arrangement of the dinner buffet. The Front dest staff was so helpful and also helped transfer line to the B&F department. The staff in B&F staff was a bit impatient and we could hear that she was having fun and talking to other colleagues. She even forgot our existence. We kept saying “hello” on the phone, but it was not working. We could only hang up the phone. The day we checked in was so smooth. The restaurant was so busy, we waited a bit longer than we thought. The staff in the restaurant was nice and helpful. We had good experience at the restaurant. The room was ok. The sea view room was amazing. But there were some fingerprints on the wall in the bathroom when we first walked in the room. So we ringed the front desk and told them about the problem. The cleaner came to us so quick. She was so polite as well. Overall we are happy with our vacation.

Dear Guest, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

good stay

Customer review rating 4.4/5

Christopher Couples - 04/01/2021 Confirmed reviews ALL

appreciate the front line staff because on that day, traffic congestion, the staff had a good follow-up for my late and teach me how to drive to hotel in a smart way

Dear christopher, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good stay

Customer review rating 4.4/5

Nongnuch Families - 04/01/2021 Confirmed reviews ALL

I like the hotel location, it is near the Ngong Ping 360. The hotel package was included the cable car tickets.

Dear Nongnuch, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

The hotel is spacious and the staff are nice.

Customer review rating 4.4/5

Boring H. Couples - 02/01/2021 Confirmed reviews ALL

The hotel is spacious and the staff are nice

Dear Boring H., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey H. Assistant Manager

Good Location

Customer review rating 4.4/5

Joy P. Couples - 02/01/2021 Confirmed reviews ALL

The room was comfortable and it is a great location for shopping and enjoying nature.

Dear Joy P., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Assistant Manager

The room is clean and tidy

Customer review rating 4.4/5

Cindy T. Couples - 02/01/2021 Confirmed reviews ALL

The room and service is nice, clean and with good view. A cake was sent to us to celebrate the birthday. The lunch buffet is not as good as last time I visited (few years ago).

Dear Cindy T., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Very special staycations

Customer review rating 4.4/5

Eveline L. Friends - 01/01/2021 Confirmed reviews ALL

Excellent experience! The Chief of Olea was heartfelt and passionate to make our X'mas eve dining! Thanks for the hospitality of Novotel of Citygate! We had a cozy and warmest services here with all the devoted staff!

Dear Eveline L., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Assistant Manager

Satisfying stay

Customer review rating 4.4/5

Mrs W. Couples - 01/01/2021 Confirmed reviews ALL

Buffet lunch on 24/12/2020 was not good . But the service was good , especially we appreciated Terrance’s (receptionist) patience. See to our needs . Room was good .

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ho Assistant Manager

Enjoyed staying at Novotel

Customer review rating 4.4/5

Hayley Families - 31/12/2020 Confirmed reviews ALL

The room was very spacious and clean, and the service was excellent

Dear Hayley, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

good stay

Customer review rating 4.4/5

Anonymous Couples - 31/12/2020 Confirmed reviews ALL

services and experience is good. the bed is comfy but the pillow is too soft and flat. didn’t sleep very well indeed. hardware of the hotel should be enhanced. surprised to find that there is no usb inplug in the room for charging my iphone. loan of a charger/ socket is even not available. needs improvement.

Dear Guest. We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Ok stay

Customer review rating 4.4/5

Vincent M. Families - 31/12/2020 Confirmed reviews ALL

Fair stay but room is old and the buffet is poor

Dear Vincent M., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

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