Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.4/5 1,324 reviews

Novotel Hong Kong Citygate - Image 1
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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,324 reviews

TripAdvisor Rating  4.5/5  5,290 reviews

Certificate of excellence 2024

neither good nor bad experience

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

very neutral experience.. nothing fantastic or bad. but the television is spoil and no one attend to it even though we mentioned it

Dear Ian , Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Baje Guest Experience Manager

a good place to stay....BUT...

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

hotel staff are good and accomodating...only thing that i and my wife dont expect is that in your website particularly the room i selected and pay expensive room was along bay side but unfortunately it wasn't...we were deceived by your post in your website..WE ARE VERY DISAPPOINTED... please don't fool your guests with deceptively beautiful rooms and views... thank you

Dear Florencio, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Baje Guest Experience Manager

Well located, Good Stay, frriendly staff

Customer review rating 4.5/5

Decy Families - Confirmed reviews ALL

Over all satisfied , from room , concierge, reception , house keeping and other staff they all very help full and friendly and polite..

Dear Decy, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Not bad

Customer review rating 3.5/5

Connie Solo - Confirmed reviews ALL

The room is spacious, not 100% clean but acceptable, the breakfast is good

Dear Ka Wai,, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Convenient location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Tung Chung station and bus station in close proximity, efficient shuttle service from the airport Room could have been better designed, no electric plug points near the bed and the light switches take getting used to

Dear Edgar, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will also share your additional feedback with the concerned department for their review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

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Other web-users rate our hotel

  • 2,648 reviews 9.6/10 Location
  • 2,027 reviews 6.9/10 Room
  • 2,173 reviews 9/10 Service
  • 34 reviews 8.7/10 WiFi
  • 682 reviews 7.5/10 Cleanliness
  • 624 reviews 7.9/10 Food
  • 439 reviews 7/10 Breakfast
  • 115 reviews 8.6/10 Pool

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