Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 2,527 reviews

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Novotel Hong Kong Citygate - Image 1
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51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,527 reviews

TripAdvisor Rating  4.5/5  5,319 reviews

Certificate of excellence 2024

Hongkong's gem.

TripAdvisor rating 5.0/5

coffee072 Solo travel - TripAdvisor review

Very near airport; comes with free transfer to and from hongkong airport. Hotel is in the mall called Citygate Outlet which is attached to Tungchung Station connecting to the city center (around 20-30mins by local train to Central). It is beside the Ngong Ping Cable Car entrance as well. Hotel is nice, cozy with free glass of wine upon check in (for Accor member). Highly recommended!

Wtf bathroom

Customer review rating 2.0/5

Paul Families - Confirmed reviews ALL

These rooms are not family friendly. Shower and toilet open direct into sleeping area

Dear Paul B., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Baje Guest Experience Manager

Well located

Customer review rating 3.5/5

Va Families - Confirmed reviews ALL

Hotel location was conveniently near the MTR and the outlet. But the hotel rooms are a little outdated and visibly show wear and tear on some areas (cabinets, doors).

Dear Vanessa, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Good location

Customer review rating 3.5/5

Joanna Families - Confirmed reviews ALL

Location is good but the cleanliness and the interior might need to upkeep or minor touch up

Dear Joanna, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Well located

Customer review rating 4.0/5

Chen Couples - Confirmed reviews ALL

The hotel is located at a very good and convenient public transportation hub. Ample F n B outlets around the hotel. Breakfast is ok- average. Room is large enough for a couple and toiletries are above average.

Dear Chen Ming, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

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Other web-users rate our hotel

  • 3,939 reviews 9.6/10 Location
  • 3,070 reviews 6.9/10 Room
  • 3,348 reviews 9/10 Service
  • 45 reviews 8.8/10 WiFi
  • 1,062 reviews 7.5/10 Cleanliness
  • 950 reviews 8.8/10 Value
  • 686 reviews 7.2/10 Breakfast
  • 69 reviews 8.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.