Novotel Hong Kong Citygate Hotel

Customer review rating (ALL Rating) 4.4/5 13,092 reviews

ALLSAFE approved hotel

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Novotel Hong Kong Citygate
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+ 28 Services

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung
 hong kong
hong kong sar, china

Fax: (+852)36028899

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION:  Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS:22.291456, 113.943207

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 370

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 276 people

Find out more

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,092 reviews

TripAdvisor Rating 4.5/5

5,225 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very nice staycation

Customer review rating 5.0/5

Etienne Couples - 29/11/2021 Confirmed reviews ALL

We really enjoyed our stay in Novotel Citygate. We got an upgrade to a very big room and were granted access to the lounge where free food and drinks were top quality (especially the food). I would really recommend it. We had a sauna/shower in our bathroom: despite it looked complicated at the beginning, having your own hot sauna experience in your room is really nice. Breakfast was also top class. All staff were really caring and going the extra-mile for us. We will definitely be back.

Dear Etienne G., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Very friendly staff,

Customer review rating 4.5/5

Kesia G. Couples - 29/11/2021 Confirmed reviews ALL

The room is clean, received warm welcome from the staff. A genuine pleasant stay at The hitek.

Dear Lok Hang Kesia C., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

convenience

Customer review rating 5.0/5

W. Families - 29/11/2021 Confirmed reviews ALL

convenience, clean, comfort

Dear Kin Chung W., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie W. Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

1 night stay

Customer review rating 5.0/5

Sze Couples - 28/11/2021 Confirmed reviews ALL

Great value for money

Dear Sze Leong L., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Nice stay with good service

Customer review rating 4.5/5

Kh H. Friends - 27/11/2021 Confirmed reviews ALL

It was my birthday on the check-in day. Staff was arrange the room which was match to my birthday date. It was so nice and special for me. Most of the staff we meet were polite and always with smiling face.

Dear Ms. H., We very appreciate your comments regarding your stay at the Novotel Citygate Hong Kong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Friendly staff in the Executive Lounge

Customer review rating 5.0/5

Streetling Friends - 25/11/2021 Confirmed reviews ALL

Super great experience. Very friendly staff, esp our experience in the Executive Lounge.

Dear Ms. L., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our Guests are leaving with fond memories. It is always my pleasure to be of service to valued Guests, like you and Ms. Kwok. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Spacious,clean,staff are very friendly

Customer review rating 5.0/5

Mera Solo - 24/11/2021 Confirmed reviews ALL

The bed is very comfortable, my stay in Novotel really 100 percent give me relaxation,quite and dark room.

Dear Ma Mera Alicante T., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. Also, I want to genuinely thank you for the appreciation to our colleagues who assisted you during your stay. It is always a pleasure to receive a positive feedback & I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Much beyond our expectation, beating many 5 or 6 stars hotels we have visited!

Customer review rating 5.0/5

J.l. Couples - 22/11/2021 Confirmed reviews ALL

First impression is always important and your two front door staff did well to start our good experience. The two ladies at the executive lounge on the 21/F helped us professionally. Another two staff who we talked to on the second day in the lobby were also friendly and helpful. While the room was good, minor improvements such as hydraulic hinges for wardrobe, draws could be considered to avoid the banging noise. There was nothing we could think of to really criticise. If there was any at all, your super good team of staff had already satisfied your customers with their smiles, helpfulness and professionalism. Congrats and well done! Like I said above, well beyond my expectations, better than many 5 or 6 stars hotels we have been to!

Dear Mr. L., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. Also, I want to genuinely thank you for the appreciation to our colleagues who assisted you during your stay. It is always a pleasure to receive a positive feedback & I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Well remembered Stay at Novotel City Gate

Customer review rating 5.0/5

Diana Couples - 20/11/2021 Confirmed reviews ALL

Starting from the professionalism rendered by the Staff at the Lobby to the Club Lounge, to the well viewed room, to Buffet, it was an over-all satisfied stay at Novotel City Gate!.

Dear Daisy L., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Enjoying stay

Customer review rating 5.0/5

Sln Friends - 19/11/2021 Confirmed reviews ALL

Excellent service provided by the executive lounge. Special thanks to Liezl and Angela, We are feeling good and so relaxing during our stay. Happy to see your smiling face and prompt attention. Thank you.

Dear Kwong Lam Dave W., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. Also, I want to genuinely thank you for the appreciation to our colleagues who assisted you during your stay. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. We look forward to welcoming you back soon! Best regards, Queenie W. Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Service is good

Customer review rating 5.0/5

Ms H. Friends - 18/11/2021 Confirmed reviews ALL

Everything is very good

Dear Kwai Ying Elsa H., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Good stay

Customer review rating 5.0/5

Mm Couples - 18/11/2021 Confirmed reviews ALL

Helpful and polite staff with great serving in the executive lounge.

Dear Yuen Mei M., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Good Location & Nice Hotel

Customer review rating 5.0/5

Ms W. Solo - 17/11/2021 Confirmed reviews ALL

The location is close to the airport and Disneyland. It is very convenient to walk to the subway, bus station, cable car and outlet shopping center. The bed in the room is very comfortable, clean and tidy, with beautiful sea views and a delicious dinner buffet. The attitude of the hotel staff is very friendly. Special thanks to the staff ,Ms. Liezl for professional introduction and providing relevant travel information and business hours. Ms.Angela is sincere and helpful. It’s worth staying at this hotel, highly recommended. Needs improvement: the TV is too old and not connected to the latest network channel selection.

Dear Shuk Lan W., We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Queenie W. Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Great Staycation

Customer review rating 4.0/5

Steven C. Couples - 16/11/2021 Confirmed reviews ALL

Stay for 2 days at Executive premier room to celebrate our annniversary. Special thanks to all the staff at the premier lounge who are cautious, efficient and professional. Looking forward for our next saty at Novotel Citygate and thanks for the hospitality on my staycation.

Dear Mr. C., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. Also, I want to genuinely thank you for the appreciation to our colleagues who assisted you during your stay. It is always a pleasure to receive a positive feedback & I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Good Location & Nice Hotel

TripAdvisor rating 5.0/5

msWong1001 16/11/2021 TripAdvisor review

The location is close to the airport and Disneyland. It is very convenient to walk to the subway,bus stations, cable car and outlet shopping mall. The bed in the room is very comfortable, clean & tidy, with beautiful sea views and a delicious dinner buffet. The attitude of the hotel staffs are friendly. Thanks to Ms.LIEZL for professional introduction and providing relevant travel information and business hours. Ms.Angela is very sincere and helpful. It’s worth staying at this hotel, highly recommended.

Dear msWong1001, We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Good stay

Customer review rating 5.0/5

Brian C. Couples - 14/11/2021 Confirmed reviews ALL

All lounge staffs are very kind, but the front desk and restaurant staffs are not very friendly, especially for the bar staffs, seems not very welcome to serve welcome drinks, two guys said something bad wordings to guest

Dear Mr. C., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. Also, I want to genuinely thank you for the appreciation to our colleagues who assisted you and made your stay memorable, however please accept my sincere apologies for the unfavorable experience you encountered during your visit. Rest assured that the concerned departments will be informed in order to avoid this from happening in the future. We are always seeking to improve our Guest’ experience, and your feedback is certainly essential to that process. We look forward to welcoming you back soon. Have a great Sunday. Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Friendly staffs and excellent service for a getaway break

Customer review rating 4.5/5

Michael L. Families - 13/11/2021 Confirmed reviews ALL

I stayed in the executive floor and enjoy the lounge service there. The staffs are very friendly and helpful. The food and beverages there are good and the view towards the airport is beautiful. I am impressed by the service of the lounge staffs that they provide a friendly and relax atmosphere for customers to enjoy. Special thanks to Liezl, Queenie and Angela outstanding service which leaves me a unforgettable stay with Novotel.

Dear Mr. L., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. Also, I want to genuinely thank you for the appreciation to our colleagues who assisted you during your stay. It is always a pleasure to receive a positive feedback & I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Have a great Sunday! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Great room and Nice View!

Customer review rating 4.5/5

G. L. Friends - 07/11/2021 Confirmed reviews ALL

Great Staff and the service ! From the lobby , the cafe and the Premier lounge was Awesome service and not bad either of selection of liquors , wine and snacks. Just wish to have some cold cuts next time Thank you so much ! will be back soon☺️

Dear L. G G.,, On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. Also, I want to genuinely thank you for the appreciation to our colleagues who assisted you during your stay. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Great Staycation

Customer review rating 5.0/5

Rose Couples - 06/11/2021 Confirmed reviews ALL

Delicious breakfast, friendly staff, beautiful pool, comfortable room

Dear Courtney Vance J., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Good location for visiting Lantau Island area.

TripAdvisor rating 4.0/5

swouyang 18/10/2021 TripAdvisor review

Novotel City gate has the great location for visiting the Lantau Island. The lobby with bright windows. Nice to sit and enjoy the good holiday. Room is ok but time to be renovated. The light in the room is not bright and the carpet is worn out.

Dear swouyang, On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

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