Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.3/5 718 reviews

Novotel Hong Kong Citygate - Image 1
Novotel Hong Kong Citygate - Image 2
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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  718 reviews

TripAdvisor Rating  4.5/5  5,280 reviews

Excellent service

TripAdvisor rating 5.0/5

Ankosh L Families - TripAdvisor review

Excellent stay. Neat rooms. MTR station and Ngong Ping are walking distance away. In fact the hotel is inside citygate mall, which also has a MTR station. Very close to airport (15 mins travel). They also have To and Fro free airport shuttles running every 20 mins. They provide ample complimentary water bottles upon request. They have a bath tub in the bathrooms. I didn't try their buffet meals, but there are ample vegetarian food options at citygate mall. They should have water kettles to heat water though. Note: There are no water jetspray in toilets. This is the case anywhere in hong kong, not only this hotel. So be prepared to use tissues in washrooms during your stay in HK.

Location is fantastic

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

I had a great stay overall

very comfortable

Customer review rating 4.5/5

Ian T. Couples - Confirmed reviews ALL

Efficient.clean.quiet.friendly staff.good location

Dear lan t., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

Good Stay! Good view!

Customer review rating 4.5/5

Cody W. Families - Confirmed reviews ALL

Good room arranged by hotel Some comments: No changing area in the room No lock in bath and washroom. It easily opens.

Dear Cody W., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

best location

Customer review rating 4.0/5

Ms Families - Confirmed reviews ALL

spend 2 night when we first landing before going to the city to shop at citygate and going to ngongping but only find out the cable car is closed for maintenance

Dear Marselina S., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that you are not able to enjoy the cable car experience this time. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope your next visit will be more enjoyable. Sincerely, Johnny Ng Director of Front Office

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Other web-users rate our hotel

  • 1,989 reviews 9.5/10 Location
  • 1,510 reviews 6.7/10 Room
  • 1,550 reviews 8.6/10 Service
  • 22 reviews 8/10 WiFi
  • 512 reviews 7.4/10 Cleanliness
  • 474 reviews 8.7/10 Food
  • 308 reviews 7.7/10 Breakfast
  • 90 reviews 7.3/10 Pool

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