Novotel Sao Paulo Jaragua Conventions 4 ดาว

Nice location on the edge of the old city centre. Easy walking distance to many shops and historical sites. Our room was decent- good size for two people, mini fridge/bar , room safe, closet, great water pressure in the shower. The free wifi lagged a bit at times but good enough the check emails and social media. The breakfast buffet had a good selection of fruit, breads, meats and cheeses and a hot entree. Coffee, tea , water and juices were available as well. Staff were genuinely helpful and knowledgeable about the local area, restaurants and shops.

The rooms are dated with mould in the bathrooms and the timber laminate furniture peeling. Breakfast is mainly a continental breakfast with pastries and fruits. Carpet is lifting in hallways and windows are dirty needing cleaning. The position is not central but a solid walk to the nearest subway. If you can obtain for a bargain price then ok but this is not a 4 star hotel, a faded three star at best.

Traditional Sao Paulo hotel. i have used it frequently over the past 6/7 years as the hotel used to be great Unfortunately reception desk staff has become unprofessional indeed (the trip before the current one, in August2022 ) I was received by a gentleman -whoneas so agressive over the phone almost made me cancel the stay. I did not as i am a frequent guest and decided to give it a go. Last night, after almost a week stay I needed to add an extra night. I paid my extras (dinner/ room service and advance paid for the extra night). Extras are signed off by the guest and then paid at check-out. This morning, as i approach the breakfast desk, I was told that guest-sign off for consumption was not authorized by the front desk. Credit card was in file but still… UNPROFESSIONAL INDEED. I had to get out of line, walk down and ask thenfront desk to authorize, this never happened

I would like to express my gratitude to Lucas, the person who was on duty on the night of 1st of November. I ordered a taxi to airport in the evening, but it turned out that the road to the airport was blocked and I cannot flight from it. So Lukas wake me up beforehandб describe the situation, contacted air company to make a detour (I do not speak Portuguese)... Every his single step he performed was correct and opportune. Without his help my journey would become a nightmare. 6 out of 5!

I stayed 3 nights on the top floor with amazing city view. At night it was quite chilly and opened the windows for some fresh Ir. The room was overall very clean and tidy. Breakfast was great and had enough choice, however the menu items were pretty much the same throug my whole stay. Will defenitely come back.