Novotel Sao Paulo Jaragua Conventions

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Novotel Sao Paulo Jaragua Conventions 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.5/5 1.860 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Extras do hotel

  • Ampla sala de eventos para casamentos e eventos corporativos

  • Café da manhã asiático e sem glúten

  • Hotel pet friendly, mediante taxas e apresentação de carteirinha de vacinação

  • 20 minutos de carro até o Aeroporto de São Paulo - Congonhas

  • 28 minutos de carro até o acesso à Rodovia Presidente Dutra

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Sao Paulo Jaragua Conventions

R. Martins Fontes 71, CENTRO
01050-000 SAO PAULO
Brasil

Telefone +55 11 2802-7000

Fax +55 11 2802-7053

E-mail de contato

  • AIRPORT SERVICE:  Front of hotel

  • TERMINAL BANDEIRA:  Praça da Sé

  • METRO:  Vermelha e Amare Anhangabau e República

  • De avião

    AEROPORTO DE CONGONHAS A 11 km / 6,84 milhas

  • De avião

    CONGONHAS A 10 km / 6,21 milhas

  • De avião

    GUARULHOS INTL AIRP A 25 km / 15,53 milhas

GPS:-23.548484, -46.642822

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Bar
  • Salas de reunião

RESTAURANTE 365

Uma excelente opção em pleno centro de São Paulo, o Restaurante 365 tem um espaço reservado com decoração vintage e serviço ágil e prestativo. Com grande variedade, os serviços a la carte ou buffet agradam todos os gostos. Serve feijoada todo sexta-feira.

Nossas acomodações

Os apartamentos possuem duas linhas telefônicas, acesso à internet por  cabo e Wi-Fi, cofre individual, TV a cabo, frigobar. Apartamentos adaptados para deficientes físicos no que há de mais moderno para atender suas necessidades.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Novotel Sao Paulo Jaragua Conventions

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.5/5  1.860 comentários

Classificação no TripAdvisor  4.0/5  2.517 comentários

Great staff!

Classificação TripAdvisor 4.0/5

355leticiag Avaliação certificada TripAdvisor

We've stayed for two nights, everything went fine except that on the first night we had a water problem (there wasn't enough pressure to have a shower) and had to go to another room to shower. It was a nuisance, but the staff handled it very well and after our stay I've even received a phone call from the hotel, apologizing for the inconvenience. I don't know if the water problem is recurrent, that's why I gave 4 stars (this time).

Olá Sra. Leticia, obrigado por se hospedar em nosso hotel e ainda poder avaliar os nossos serviços. De fato neste dia identificamos uma falha no sistema de água, que acabou impactando no serviço oferecido aos nossos hóspedes. Informo que o serviço foi restabelecido e lamento pelo desconforto. Espero que retorne em breve a São Paulo e fique conosco. Atenciosamente, Vinicius Godoy Customer Experience Novotel São Paulo Jaraguá Conventions

Kind of disappointing.

Classificação TripAdvisor 3.0/5

RodrigoTPO Negócios - Avaliação certificada TripAdvisor

I really expected more from the hotel. I made a specific request when booking that they were not able to perform. I just needed two rooms site by side or at least close. I specially liked the anti-COVID measures.

Olá Sr. Rodrigo, Obrigada por compartilhar suas impressões no Trip Advisor. Conforme falamos, a categoria reservada pelo senhor tem uma disponibilidade menor de quartos, sendo possível que não tenham dios apartamentos disponíveis lado a lado no momento da hospedagem, uma vez que só há duas por andar. Apreciamos seus comentários sobre nossos protocolos de higiene e segurança. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Adequate but not top service

Classificação TripAdvisor 4.0/5

keiziroi Família - Avaliação certificada TripAdvisor

Booked an executive room (1 king bed) with sofa bed but when checking in the receptionist asked whether I want 2 beds room, but without telling me that would be a superior room with 2 single beds, which was a room category downgrade. Although the price difference was small, I did expected a bigger room. The staff here didn't speak much English.

Hello keiziroi! We thank you for sharing your experience with us and we are glad that in general it was positive. Let us inform you that when we offered you the category change it was for the sole purpose of providing you with more comfort and convenience, as the size of our apartments does not differ in this case. We hope to have a next opportunity to welcome you and take you to visit our apartments on the spot so that you can choose what you like most with certainty. Kind regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Excellence in service

Classificação TripAdvisor 5.0/5

MarcusD1215 Negócios - Avaliação certificada TripAdvisor

Hotel with excellent accommodation and very good staff. excellent breakfast and good accomodations. Location is good but requires attention of the guests. I recommend this hotel mainly for you traveling on business.

Good Location

Classificação TripAdvisor 4.0/5

Marcelo1965 Negócios - Avaliação certificada TripAdvisor

Very good location near restaurants ans shops. People that work for the hotel are very kind. Parking is expensive and also takes long time to return cars. The food and all the services provided by the hotel are average.

Visit

Classificação TripAdvisor 4.0/5

magalhaes12345 Solo travel - Avaliação certificada TripAdvisor

The hotel is nice and the staff Jefferson were very kind. The location is central and has access to the metro, bars, restaurants and public transport. Breakfast is good and with varieties, however, espresso is paid separately..

Not too good

Classificação TripAdvisor 2.0/5

Will1311 Negócios - Avaliação certificada TripAdvisor

Not a very good hotel, very old furniture, not so clean and with a very poor staff. Must get some improvements because the only really good part of the hotel is the gym. Novotel hotels are much better than this one.

Dear Will1311, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem related to old furniture, housekeeping and the amability of our staff. Sincerely,

Embarassing checkin experience

Classificação TripAdvisor 3.0/5

sousal2015 Couples - Avaliação certificada TripAdvisor

I had a bad checkin experience with a treatment that is not usual in this hotel, where I stayed a couple of times before. It seems that now there is a disconnection between what they promise to their loyalty program members and the way they really treat you. Complimentary drinks and other amenities do not replace the need to be cordial and gentle.

Dear sousal2015, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will use your feedback to review the check-in process and understand with our team why Le Club soft benefits weren't given to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Oi Business

Classificação TripAdvisor 3.0/5

David M Negócios - Avaliação certificada TripAdvisor

On the whole an ok experience. Hotel showing its age a little and some redecoration (inside the apartments) is required. Time to change the mattresses. Curtains could also do with a wash!. The carpet in the halls also doesn't smell great either. Breakfast was good as was dinner in the restaurant. Staff curtious at all times (front desk and chambermaid).

Dear David M, Thank you for taking the time to share your feedback. All your points related to our infra-structure are being treated and we will solve soon. Also we sent to our housekeeping your feedback from the curtains. We hope to welcome you back to our hotel very soon! Sincerely,

Never again

Classificação TripAdvisor 1.0/5

DavidPlatmember Negócios - Avaliação certificada TripAdvisor

I've never stayed in a room where I found so many hairs. Obviously cleanliness is not their main priority. The hotel needs urgent works. I don't think it has never been refurbished. Service at the restaurant was very poor, I went for dinner and they told me that I would have to wait 40 minutes for the food to be served and restaurant was nearly empty...

Dear David F, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Satisfactory

Classificação TripAdvisor 4.0/5

95juarezg Friends getaway - Avaliação certificada TripAdvisor

Parking needs to be speedy on delivery of the vehicle, both at check in and at check out. The rooms are very clean and spacious, the service is quick and the pros are helpful. The location is great. Would recommend with confidence.

Dear 95juarezg, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Already was better

Classificação TripAdvisor 3.0/5

Jaime C Família - Avaliação certificada TripAdvisor

I always stayed in this hotel, but in this last lodging, the check in was awful. I checked in online, in the evening, even so the room was not with the sofa bed tidy. I used my points for the reservation, but even then it would work from the front desk charged the full daily. showing total inattention. I hope they improve the reception, with more attentive staff.

Dear Mr. Jaime: we are really sorry for the bad experience you had. Please, accept our apologies. In order to collect more information to enable us to identify team members and work with them to improve our services, we will directly message you. We hope for a new opportunity to better serve you, in a near future. Kind regards.

Getting Tired

Classificação TripAdvisor 3.0/5

Oswaldo F Negócios - Avaliação certificada TripAdvisor

The hotel is comfortable but is getting tired. Bathrooms need to be upgraded and internet speed is very poor. Front desk and all Hotel staff people are very helpful and supportive. Hotel carpets needs upgrade.

Dear Oswaldo: Thank you for staying with us and for letting us know about your opinion - which is very important for us. We hope to welcome you again soon, in your next trip to São Paulo. Kind regards.

Nice Hotel

Classificação TripAdvisor 4.0/5

JulianaA1144 Família - Avaliação certificada TripAdvisor

Loved the room and the restaurant The room is large and very clean. The restaurant has chef cuisine with affordable prices The place is convenient, close to many attractions an to the Metro line. All the attendants were gentle and gave us all the information we needed

Hi, Juliana! Thank you very much for rating and recommending us here on TripAdvisor. We are glad to know that you enjoyed your time here and we hope to welcome you again soon! Regards.

Comfortable and convenient

Classificação TripAdvisor 5.0/5

MarceloSS77 Negócios - Avaliação certificada TripAdvisor

Great staff, great hotel. I always stay there, it's my 1st choice in São Paulo. Large rooms, close to subway stations, restaurants, malls, in an area full of taxis. The hotel also has an amazing restaurant.

Dear Marcelo: we are so glad to hear from you and to know that we are your first option when staying in São Paulo - thank you very much! It is our pleasure to welcome you and please keep counting on us! Warm regards from our team!

A wonderful weekend

Classificação TripAdvisor 5.0/5

robertomA5998JT Friends getaway - Avaliação certificada TripAdvisor

A nice flat in downtown São Paulo, close the subway station. I was glad to know that a host of famous guests have stayed there.Bob Kenedy, Queen Elizabeth of UK, JK and many others choosed the hotel. Although the vicinity isn't more the finest part of the city, it still shows partially the glamour of the fifties and sixties.

Dear Roberto: Thank you for your great review about our hotel! We are glad to know that you enjoyed your time here with us and in our vicinity, full of nearby options of transportation, restaurants, small cafes, bars, museums, historic buildings and more. Now that you are part of our Illustrious guests, please feel free to share any photo in our Instagram location and profile, using the hashtag #Illustriousguests (@novotel.jaragua). Hope to see you soon!

Trip

Classificação TripAdvisor 4.0/5

Alireza K Couples - Avaliação certificada TripAdvisor

Good trip and hospitality in The hotel Benefity good only have a problem with check in and paymente I had pay with credit card and in the hotel have a pay one more She say you have a cancel peyment of credit card but at this moment not canceled

Poor Service

Classificação TripAdvisor 2.0/5

Paulo O Couples - Avaliação certificada TripAdvisor

The staying was average until our second night when we ordered room service to have dinner in our room. We ordered it at 09:00 PM and the meal arrived at 11:30 PM. After many phone calls to the restaurant and reception, my wife decided to go down to talk to the restaurant staff and just go back to our room after the meal was ready. We requested to speak to the manager but he wan't there. This bad experience spoiled any positive experience we had with this hotel.

Dear Guest: We would like to apologize for the inconvenient you experienced during your stay with us. In order do obtain more information about the events, we are going to contact you directly. We also would like to thank you for letting us know about this problem so we can act to improve our services and guest's satisfaction. We hope you can give us a new opportunity to better serve you in a near future. Kind regards.

Sao Paulo Trip

Classificação TripAdvisor 5.0/5

Hilbert H Negócios - Avaliação certificada TripAdvisor

The location is excellent and the staff are wonderful, but your wireless system needs to be properly upgraded or place 2-3 wireless router extenders on each floor for maintaining proper connections. When traveling, I have to stay connected to my clinics/nursing homes in the event of emergencies and they have to reach. Also, your online system needs to be fixed. Every time I receive your online check-in, I cannot complete it, because of an error problem in RED, it is requesting to be fifed, when there in nothing in RED shown. Also, I am unable to make my special requests, before arriving at the hotel.

Dear Mr. Hilbert: Thank you very much for your feedback. We made improvements regarding our Wi-Fi structure and we hope you can notice the difference the next time you stay in our hotel. Thank you for your contribution! Regards.

Fine hotel

Classificação TripAdvisor 4.0/5

Roberto Nicolau O Família - Avaliação certificada TripAdvisor

Situated in a privileged localization, in the very center of São Paulo city. The staff is very helpful and attentive. Parking is easy and safe. I strongly recommend this hotel. The breakfast is delicious.

Dear Roberto: Thank you for your great review about our hotel! We are glad to know that you enjoyed both location and services and we hope to be your hotel by preference the next time you come to São Paulo. See you soon!

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