Hotel Novotel São Paulo Jaraguá Conventions 4 estrelas

Not a very good hotel, very old furniture, not so clean and with a very poor staff. Must get some improvements because the only really good part of the hotel is the gym. Novotel hotels are much better than this one.

I had a bad checkin experience with a treatment that is not usual in this hotel, where I stayed a couple of times before. It seems that now there is a disconnection between what they promise to their loyalty program members and the way they really treat you. Complimentary drinks and other amenities do not replace the need to be cordial and gentle.

On the whole an ok experience. Hotel showing its age a little and some redecoration (inside the apartments) is required. Time to change the mattresses. Curtains could also do with a wash!. The carpet in the halls also doesn't smell great either. Breakfast was good as was dinner in the restaurant. Staff curtious at all times (front desk and chambermaid).

I've never stayed in a room where I found so many hairs. Obviously cleanliness is not their main priority. The hotel needs urgent works. I don't think it has never been refurbished. Service at the restaurant was very poor, I went for dinner and they told me that I would have to wait 40 minutes for the food to be served and restaurant was nearly empty...

Parking needs to be speedy on delivery of the vehicle, both at check in and at check out. The rooms are very clean and spacious, the service is quick and the pros are helpful. The location is great. Would recommend with confidence.

I always stayed in this hotel, but in this last lodging, the check in was awful. I checked in online, in the evening, even so the room was not with the sofa bed tidy. I used my points for the reservation, but even then it would work from the front desk charged the full daily. showing total inattention. I hope they improve the reception, with more attentive staff.

The hotel is comfortable but is getting tired. Bathrooms need to be upgraded and internet speed is very poor. Front desk and all Hotel staff people are very helpful and supportive. Hotel carpets needs upgrade.

Loved the room and the restaurant The room is large and very clean. The restaurant has chef cuisine with affordable prices The place is convenient, close to many attractions an to the Metro line. All the attendants were gentle and gave us all the information we needed

Great staff, great hotel. I always stay there, it's my 1st choice in São Paulo. Large rooms, close to subway stations, restaurants, malls, in an area full of taxis. The hotel also has an amazing restaurant.

A nice flat in downtown São Paulo, close the subway station. I was glad to know that a host of famous guests have stayed there.Bob Kenedy, Queen Elizabeth of UK, JK and many others choosed the hotel. Although the vicinity isn't more the finest part of the city, it still shows partially the glamour of the fifties and sixties.

Good trip and hospitality in The hotel Benefity good only have a problem with check in and paymente I had pay with credit card and in the hotel have a pay one more She say you have a cancel peyment of credit card but at this moment not canceled

The staying was average until our second night when we ordered room service to have dinner in our room. We ordered it at 09:00 PM and the meal arrived at 11:30 PM. After many phone calls to the restaurant and reception, my wife decided to go down to talk to the restaurant staff and just go back to our room after the meal was ready. We requested to speak to the manager but he wan't there. This bad experience spoiled any positive experience we had with this hotel.

The location is excellent and the staff are wonderful, but your wireless system needs to be properly upgraded or place 2-3 wireless router extenders on each floor for maintaining proper connections. When traveling, I have to stay connected to my clinics/nursing homes in the event of emergencies and they have to reach. Also, your online system needs to be fixed. Every time I receive your online check-in, I cannot complete it, because of an error problem in RED, it is requesting to be fifed, when there in nothing in RED shown. Also, I am unable to make my special requests, before arriving at the hotel.

Situated in a privileged localization, in the very center of São Paulo city. The staff is very helpful and attentive. Parking is easy and safe. I strongly recommend this hotel. The breakfast is delicious.

The title says it all. My family also loves staying here! The hotel is well located, the staff are always courteous and attend to even your most curious requests, the restaurant is excellent and they even have a small theatre you can access right from the lobby... wow right?!