Novotel São Paulo Jaragua Convention

Novotel São Paulo Jaragua Convention 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 3 760

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O hotelu

  • WYDARZENIA: Duże sale na imprezy firmowe i spotkania amfiteatralne.

  • RODZINA: Łazienka z wanną. Do 2 dorosłych i 2 dzieci.

  • PRZYJAZNY DLA ZWIERZAKÓW: Karta szczepień zwierzaka jest obowiązkowa. Za dodatkową opłatą.

  • MIEJSCE: 20 minut jazdy do lotniska São Paulo (Congonhas).

  • INKLUZYWNY: przystosowane pokoje dla osób z niepełnosprawnościami.

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

hotel certyfikowany ALLSAFE

Lokalizacja hotelu

Novotel São Paulo Jaragua Convention

R. Martins Fontes 71, CENTRO
01050-000 SAO PAULO
Brazylia

Pozycja GPS:-23.548484, -46.642822

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Klimatyzacja
  • Wi-Fi
  • Bar
  • Sale konferencyjne

RESTAURANTE 365

The excellent 365 restaurant at the heart of São Paulo seats up to 160 diners in a private space with vintage décor and quick, helpful service. The wide variety of dishes and à la carte and buffet services mean that there is something for every taste.

Nasze pokoje

Apartamenty mają dwie linie telefoniczne, dostęp do przewodowego Internetu i sieci Wi-Fi (usługa płatna), sejf, telewizję kablową i minibar. W apartamentach zastosowano wszystkie nowoczesne udogodnienia, aby odpowiadały potrzebom osób niepełnosprawnych.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 3 760

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 612

Excellent staff.

Ocena na stronie TripAdvisor 5.0/5

9alexn Opinia zatwierdzona w TripAdvisor

I would like to express my gratitude to Lucas, the person who was on duty on the night of 1st of November. I ordered a taxi to airport in the evening, but it turned out that the road to the airport was blocked and I cannot flight from it. So Lukas wake me up beforehandб describe the situation, contacted air company to make a detour (I do not speak Portuguese)... Every his single step he performed was correct and opportune. Without his help my journey would become a nightmare. 6 out of 5!

Great hotel right in the city

Ocena na stronie TripAdvisor 5.0/5

sergeidjojo Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I stayed 3 nights on the top floor with amazing city view. At night it was quite chilly and opened the windows for some fresh Ir. The room was overall very clean and tidy. Breakfast was great and had enough choice, however the menu items were pretty much the same throug my whole stay. Will defenitely come back.

Dear Sergeidjojo, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The staff and propriety are great - highly recommended

Ocena na stronie TripAdvisor 5.0/5

Cory_Warfield Couples - Opinia zatwierdzona w TripAdvisor

We stayed here under awful circumstances but the property and especially the staff were amazing. I’d assuredly stay here again and highly recommend it. The rooms are a good size, the beds are comfortable, breakfast is great and the front desk staff was amazing, especially since they weren’t informed by our layover that we and many others were being sent there on an unexpected layover. Specifically Lucas went above and beyond, was welcoming, kind, had great energy, spoke perfect English, was empathetic, and made a truly terrible night a lot better. 5 stars.

Dear Cory_Warfield, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great

Ocena na stronie TripAdvisor 5.0/5

Jordan L Opinia zatwierdzona w TripAdvisor

Very nice hotel in downtown. Staff were amazing especially Victor. Outside the hotel can be dangerous at night. But I never had any problems. This was my first vist to Brazil. I will stay here again.

Dear JordanlA4699KY, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A Hotel to Avoid

Ocena na stronie TripAdvisor 1.0/5

David H Couples - Opinia zatwierdzona w TripAdvisor

Total disaster: 1. Check-in - Tried to check in at 5pm and was told by sorry there are no rooms available and there is nothing that can be done at the moment. Check-in staff was rude and when I complained about there being no rooms available they were totally dismissive and I was told to complain to the manager. After a tiring 4 hour journey this attitude is totally unacceptable. Eventually got at room. 2. Room - Room actually was ok although but not totally clean in the bathroom. However, we discovered the safe was not working just before going out for dinner. A safe is essential for us as we had our passports, cash and about $4000 worth of watches, and computers with us. Rang reception and was told that they would send someone but could not tell me when because maintenance were very busy and also they were very busy in reception. After waiting 20 minutes rang up again and was told the same thing. Several attempts later and after 40 minutes someone from maintenance arrived and had to change the safe. This whole episode delayed us for over an hour and meant we had to rebook out dinner reservation. It seems there was only one macitence person on duty for a hotel with over 400 rooms. 3. Bar - There is no manned bar! We wanted a glass of wine but had to go to the restaurant and ask someone there if we could have some wine. After 20 minutes of waiting 2 glasses were eventually given to us and we had to drink it at a table by the entrance to the restaurant. 4. Breakfast - decided not to have at the hotel as it looked very busy, disorganised and would have only added to our stress levels. 5. Overall - Could have been such a nice stay but hotel was busy, noisy and clearly had seen better days. Additionally our stay was spoilt by overstretched staff who were on the most part rude and dismissive and lacked even the most basic customer service ethos. The management need to get a grip and sort this out.

Dear David, Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinicius Godoy Customer Experience

Partner: TripAdvisor

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