Novotel Sao Paulo Jaragua Conventions 4 stars

Customer review rating (ALL Rating) 4.4/5 6,048 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • EVENTS: Large corporate event rooms and amphitheaters.

  • FAMILY: Accommodations with bathtub. Up to 2 adults and 2 kids.

  • PET-FRIENDLY: Pet's vaccination card is mandatory. Fees apply.

  • WHERE: 20-minute drive from the São Paulo Airport (Congonhas).

  • INCLUSIVE: Adapted rooms for people with reduced mobility.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Sao Paulo Jaragua Conventions

R. Martins Fontes 71, CENTRO
01050-000 SAO PAULO
Brazil

GPS:-23.548484, -46.642822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

RESTAURANTE 365

The excellent 365 restaurant at the heart of São Paulo seats up to 160 diners in a private space with vintage décor and quick, helpful service. The wide variety of dishes and à la carte and buffet services mean that there is something for every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,048 reviews

TripAdvisor Rating  4.0/5  3,030 reviews

Certificate of excellence 2023

Not very well maintained facility

Customer review rating 1.0/5

A B. T. Business - Confirmed reviews ALL

I would have to say that my previous stay at Novotel was very unsatisfactory for a number of reasons. My first impression is that the hotel has not renovated for a long time, and I could sense the sign of old shabby stuffs that need replacements. Let me point out a couple. 1. There is no power outlet access near the bed. This is no good for those who want to charge the mobile phone near the bed while they're sleeping. 2. The toilet was clugged and I had to call someone to get it fixed. 3. The internal phone wasn't working from my room. 4. I don't know how often the hotel washes the comforter, but it would have been nicer to have an inner liner cover between the comforters. 5. Wifi went down for ~5 hours during the stay.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ALEXANDRE COLUSSI Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP novotel.com all.accor.com

Not Satisfied as a brand Novotel

Customer review rating 2.0/5

Naresh K. Business - Confirmed reviews ALL

Internationally brand Novotel considered as a premium segment and accordingly we have paid good amount for Novotel Sao Paulo, However the room allotted was very much basic category. The bathroom sink were chocking. This was not expected from the brand. Otherwise overall experience was OK.

Dear Naresh Vasant K., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ALEXANDRE COLUSSI Subgerente NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP novotel.com all.accor.com

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Check in was very slow and conturbed. Staffs must be trained.

Dear Paulo Fernando De Arruda M., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ALEXANDRE COLUSSI Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP novotel.com all.accor.com

A great stay for business travelers

TripAdvisor rating 5.0/5

Joseph W TripAdvisor review

Excellent hotel for business travel. Extremely kind and helpful staff, especially Guilherme at reception. Very clean and well maintained. A decent fitness center as well, and the restaurant is also good. Would be a pleasure to stay there again.

Dear JosephwO4358II, It was a pleasure having you with us. Thank you very much for the recognition! It is always a great pleasure when we receive compliments recognizing our services and the dedication of our team. I will pass on your kind words to Guilherme.

Super front-desk staff

TripAdvisor rating 5.0/5

M B TripAdvisor review

Amidst the hustle and bustle of the guests checking in and out, late and early, and being quite demanding, I noticed the front desk staff exhibiting exceptional service, grace, and confidence. I especially applauded Guilherme for his exceptional attention, helpfulness, kindness, and professionalism towards me and some of the other guests with whom I’ve seen him interacting.

Mr. 590MB, What an incredible comment, Guilherme will be very happy for the special recognition, as well as the entire team that strives to meet the great demand, always thinking about making each experience unforgettable. We hope to welcome you again soon.

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Other web-users rate our hotel

  • 1,017 reviews 8.6/10 Location
  • 2,020 reviews 7.1/10 Room
  • 2,321 reviews 7.7/10 Service
  • 193 reviews 3.7/10 WiFi
  • 1,151 reviews 8/10 Breakfast
  • 858 reviews 6.9/10 Cleanliness
  • 53 reviews 8/10 Wellness Area
  • 21 reviews 8/10 Bar

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