Novotel Marrakech Hivernage 4 stars

Customer review rating (ALL Rating) 3.5/5 569 reviews

Novotel Marrakech Hivernage - Image 1
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Description

Hotel extras

  • Mini bar in each room

  • Beautiful outdoor swimming pool

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Our accommodation(s)

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESH
Morocco

GPS:31.622722, -8.002278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  569 reviews

Customer review rating 2.0/5

Joydeep S. Families - Confirmed reviews ALL

My first time visit to Morocco with parents, wife and kids. Rooms, air-conditioning, staff response very disappointing. Truly unexpected from Novotel Brand.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 2.0/5

Ean A. Business - Confirmed reviews ALL

The absolute worst room. The room was so dirty, taking a shower made me feel even dirtier. The room was beat up and not fit for anyone even if it were free of charge it was not worth it. The room was meant to be a smoke-free room but the ventilation had other ideas and I was smelling smoke the entire night. I left the very next morning as early as I could.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 1.5/5

Ganeshkrishna N. Business - Confirmed reviews ALL

I was quite disappointed with my stay at this hotel. The experience got off to a poor start with a delayed check-in, despite email stating check-in was at 14:00, our room wasn’t ready until 16:30. After a long journey, this was frustrating and poorly managed. Breakfast was another letdown. The overall quality was very ordinary, and the service was chaotic. There were frequently no plates, cutlery, coffee mugs, or even glasses available. On top of that, the food was cold and lacked flavour. The room itself felt quite dated and in clear need of refurbishment. Basic housekeeping standards were also lacking.. towels weren’t replaced, and used shower gel wasn’t replenished during the stay. Overall, the hotel fell short on several key aspects, and I wouldn’t consider staying here again

Customer review rating 5.0/5

Victoria A. J. Business - Confirmed reviews ALL

Love the views from the balcony and nice staff

Customer review rating 4.5/5

Sayf S. Families - Confirmed reviews ALL

all well.. but need to change the towels to new, it look old and used a lot.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 461 reviews 8.9/10 Location
  • 714 reviews 5.1/10 Room
  • 1,094 reviews 7.6/10 Service
  • 22 reviews 3.7/10 WiFi
  • 347 reviews 4.8/10 Comfort
  • 332 reviews 5.3/10 Cleanliness
  • 300 reviews 6.4/10 Breakfast
  • 231 reviews 5.6/10 Vibe

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