Customer review rating (ALL Rating) 4.0/5 699 reviews
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Novotel Marrakech Hivernage
Rue Haroun Errachid, Quartier de l'hivernage
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Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive
Shuttle on call
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Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings
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100% genuine reviews from our guestsFind out more
TripAdvisor rating 4.0/5
_missnxk Families - TripAdvisor review
Our stay started off on a bad point. We arrived early and were told we could not check in until 3pm (we had just come off a flight). We were allowed to leave our luggage there but we sensed from the receptionist that we were not allowed to wait in the waiting area. We came back at 3pm and checked in. The receptionist we found to be really unprofessional but not rude. She took our ID but was then dealing with another customer and holding our ID’s face view for everyone to see our details for the hotel such as breakfast, pool times ect. She didn’t give us any information and just gave us our cards. The rest of the stay was pleasant. We had a double room. The bed was big and comfy. We had a fridge and microwave which was a life saver. The toilet is separate from the bathroom / shower but there were no locks and there was a hotel in the door of the shower room which was odd! There is a desk and a chair. We were faced at the front and could have done with two fold up chairs outside to sit. The room is spacious and appears to be sound proof. It was clean and the cleaners cleaned everyday and also folded our clothes. We didnt feel the bath was cleaned as well. The air con and wifi worked well. The only issue was that as we were faced at the front, there was alot of noise which kept us up most of the night. This was not the hotels fault. The hotel is located close by (walking distance) to the attractions which is good. Theres also an exchange money place around the corner. We had breakfast included and would advise if you want a fried egg / omelette to ask staff. Staff were helpful and friendly. There are birds that come in the mornings and we did see them eating the bread so be careful. When we checked out, the staff called our transport to see where transport was which was nice of them. Overall a good stay. I would stay here again.
Good comfortable hotel in walking distance of the main sights.
TripAdvisor rating 4.0/5
Fehmeda Families - TripAdvisor review
We.booked this hotel online for a few days stay in marrakech. Hotel was clean and welcoming. We checked in easily and we're greeted by welcoming hotel reception. The rooms were spacious and comfortable. There was a coffee/tea station which was convenient as the breakfast price was quite high, it was stocked up everyday but no milk unfortunately. The toilet was seperate but had no lock and the shower had no lock either which I found unusual. All the rooms were designed like thus. We would expect locks on these private areas. Overall we were happy with the hotel. Thank you for our stay.
Customer review rating 2.5/5
Anonymous Business - Confirmed reviews ALL
Very basic services provided in the room compared to other novotel hotels I have used. Cleaning was mainly changing towels with little evidence of mopping or sweeping the floor.
Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées.
Great hotel for a city break
TripAdvisor rating 4.0/5
G8101XYmohammedm TripAdvisor review
Visited for 4 nights with family and booked two rooms next to each other (314 and 316). This is a great hotel, which I would mark at 3.5-4 stars by European standards. We had a twin room which conveniently had separate toilet and shower rooms, coffee, microwave and kitchen station, sofa and desk and a Tv ( no English channels found). The balcony overlooked the main road, fountain and the Sofitel. I was very comfortable during the stay and found the hotel to be more than perfectly serviceable for the price we paid. Good points- - modern decor, decent location. ( 8 minutes to supermarket, 15 minute walk to square, mosque and in different direction- menara mall. - great rooms for the price - a prayer room in the basement of the hotel -Staff- the staff were lovely - currency converter round the corner - the microwave in the room was so convenient to purchase my own breakfast and reheat Bad points- I felt that, at checkout I was not treated as I have come to expect from hotels. I would expect the staff to ask how my stay was, wish me a safe onward journey or make some small talk- this was not the case but I do appreciate how busy they are at checkout time Excursions- other reviews of this hotel said that the reception arranged their excursions, I’m not sure how as they are so expensive. I booked the same ones online at get my guide website and got them at half price No qibla indicator in room. This should be a standard in such countries.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Well located, very friendly & helpful staff, great pool, terrace & garden
Customer review rating 4.5/5
Philip Couples - Confirmed reviews ALL
From the moment we arrived to the moment we left we were really impressed by the caring, helpfulness & friendlyness of all the staff who made our stay so pleasant. The room had great facilities and met all our expectations and the outside space including the swimming pool were absolutely superb. The selection for the buffet breakfast was beyond anything we had ever experienced before, so you could change your choices every day of your stay and the bar food we tried was also good.
Dear PHILIP B., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price