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Sofitel London Heathrow Hotel 5 stars

Customer review rating 4.5/5 44,097 reviews

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Sofitel London Heathrow
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+ 22 Services
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Hotel extras

  • On-site leisure facilities, including a gym and spa (spa closed)

  • Two restaurants, with a range of International dishes

  • Terminal 5 Rail Station is just a 5-minute walk away

  • Certified Covid-19 PCR saliva based self-administered test kit available

  • 45 meeting rooms on-site, ideal for business guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
Business services
  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD
london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Check-in from 14h00

Check out up to 12h00

  • National Express :  Heathrow T 5

  • Piccadilly Line :  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Our accommodation(s)

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

Classic Room, Queen size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room, Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior room, king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

LUXURY TWIN ROOM, 2 single beds

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft

Accessible Classic room with Queen Bed and walk-in shower

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft

Luxury Room, 2 single beds, Club Millesime Lounge access

Accessible room
  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Accessible Superior room with King Bed and bath

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft

LUXURY CLUB ROOM, Club Millesime Access, 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LA BELLE EPOQUE

Type of cuisine: French

*CLOSED UNTIL FURTHER NOTICE* Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Menu (PDF)

Lunch

06:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

*CLOSED TILL FURTHER NOTICE* This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and desserts.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEA 5

Type of cuisine: Cafe

*CLOSED TILL FURTHER NOTICE* Settle into a sofa at the Tea Salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break from Heathrow.

Menu (PDF) Cocktail menu (PDF)

Lunch

10:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BAR PARISIEN

Non contractual photo

*CLOSED UNTIL FURTHER NOTICE* Le Bar Parisien invites you to experience French opulence, the glamour and the pleasure. Discover a magnifique selection of champagne, unique fine wine and a large variety of gins in a chic setting.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE

Non contractual photo

*CLOSED TILL FURTHER NOTICE* Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309 m²

  • Maximum capacity: 1300 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

44,097 reviews

tripadvisor

TripAdvisor Rating 4.5/5

15,209 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great place for stress free traveling!

Customer review rating 4.5/5

Sarah K. Couples - 13/01/2021 Confirmed reviews ALL

Take all the stress out of an early flight and spend the night in thid great hotel. Everyone went out of their way to be kinf and generous. Due to lockdown the amenities went open but I cant wait to go back again when they are open. I also took advantage of thd "Test&Rest" and this was completely stress free and easy. Very well trained staff make everything run smoothlt.

Dear Sarah-Elizabeth K., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Rest and Test

TripAdvisor rating 4.5/5

H2440ZYsam 13/01/2021 TripAdvisor review

The perfect package if you require a Covid test before flying. Perfect position, at terminal 5 in very close walking distance. Stunning hotel, professional staff - nothing was too much trouble. Breakfast was served in the room but delightful !!! Check out is only at 12H00 which is a very convenient time - though late check out options are available. No fuss no stress - I would most certainly do this again!!!

"Test and "Rest" is the way to go!

TripAdvisor rating 4.5/5

Voyager782728 13/01/2021 TripAdvisor review

Excellent hotel in many ways, but if you're trying to get a quick turnaround on a PCR covid test for travel, this place is perfect - results were very quick using the app. Made for a stress-free and restful trip back home from the UK. Comfortable bed, great bathtub with TV, and loved the evening drinks and canapes delivered to our door in the evening (may have been an upgrade, but it was so such a nice surprise). Limited facilities due to covid, but room service was better than expected as well.

Well Located

Customer review rating 4.5/5

Paul N. Families - 12/01/2021 Confirmed reviews ALL

Although restrictions due to Covid , very good stay

Dear Paul N., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Perfect location

Customer review rating 4.5/5

Anna C. Families - 12/01/2021 Confirmed reviews ALL

Stopover on way home, very easy

Dear Anna C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Thank you for your feedback in regards to the bath and curtains, I will share you observation with relevant managers. Thank you again for sharing your experience, and we hope to see you again very soon. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Felt safe

Customer review rating 4.5/5

Anonymous Couples - 12/01/2021 Confirmed reviews ALL

Did inline check in and quick check out so limited contact with other people. Ordered food from room service which was ok

Dear Liz B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Excellent service in trying times

Customer review rating 4.5/5

Steve H. Solo - 12/01/2021 Confirmed reviews ALL

Made an unplanned stay due to a canceled flight causing expiration of my negative COVID test result. Sofitel provided a reasonable room rate including a COVID test by Halo. Had until 8pm to submit a self-collected saliva test sample to the front desk. Received email with results at 2:32am (they had quoted by 8am). Overall, a very satisfying solution to a stressful situation.

Dear Steve H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Perfect location directly connected to T5

Customer review rating 4.5/5

Dj Solo - 12/01/2021 Confirmed reviews ALL

Clean, modern, comfortable & perfect for an overnight stay.

Dear David J., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great location and excellent staff

Customer review rating 4.5/5

John S. Solo - 12/01/2021 Confirmed reviews ALL

Cannot fault it. Under difficult circumstances a very smooth process for testing and great customer service.

Dear John S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. As the only luxury hotel in the Heathrow area, we pride ourselves on offering our guests the very best in service and accommodations and I am glad to see that this was reflected during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Priceless location for T5 at Heathrow

Customer review rating 4.5/5

Richard R. Couples - 12/01/2021 Confirmed reviews ALL

Perfect stay. Immaculately clean room, friendly and helpful staff in every interaction and amazingly convenient for T5.

Dear Richard R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Very good location

Customer review rating 4.5/5

Andrew K. Couples - 12/01/2021 Confirmed reviews ALL

Our visit was during lockdown so most of the facilities at the hotel were not on offer so it wouldn’t be fair to comment. The room service was limited for a three night stay and I was surprised to find that the room service charge was applied given we had no other options to get food.

Dear Andrew K., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am glad to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Thank you for your honest feedback in regards to the room cleanness, I will share you comment with housekeeping manager to investigate it further and to avoid future occurrences . Thank you again for sharing your experience, and we hope to see you again in the near future. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Very convenient & hotel of a high standard

Customer review rating 4.5/5

Lynda B. Families - 12/01/2021 Confirmed reviews ALL

Stayed 1 night for son's flight to the US the following morning. Really appreciated being able to order breakfast from 6AM which was just right for us.

Dear Lynda B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Safe, clean and very comfortable and convenient.

Customer review rating 4.5/5

Janet H. Couples - 12/01/2021 Confirmed reviews ALL

The only minus we found (a small one) was lack of hairdryer that is much needed if flight is at 7am.

Dear Janet H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. In regards to the comment about the hairdryer I want to inform the hairdryer is in the table drawer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great airport hotel

TripAdvisor rating 4.5/5

UKTourabc2019 Business - 12/01/2021 TripAdvisor review

Ideal for an overnight in Heathrow. Close, with excellent COVID-secure measures. Helpful and friendly staff at check in and throughout our stay. The room was clean and quiet with a very comfy bed. Had a good nights sleep and woke up fresh for our long-haul flight.

Great service as always

Customer review rating 4.5/5

Keith C. Business - 11/01/2021 Confirmed reviews ALL

Just an overnight stay before my flight, excellent customer service as always. Obviously with Covid nothing was open, but that did not matter.

Dear Keith C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Extortionate price meets unfriendly service

Customer review rating 4.5/5

T H. Business - 11/01/2021 Confirmed reviews ALL

Miserable stuck up staff & overpriced parking. One of the most unfriendly hotels I've ever stayed at, made worse by needlessly masked interactions.

Great location and quick check in / check out

Customer review rating 4.5/5

Lawrence Families - 11/01/2021 Confirmed reviews ALL

For the most part uneventful, exactly how I like it. The only issue I had, there are too many little lights in the bedroom making it hard to fall asleep...I had to take some time to cover them..many hotels make this error one that should be rectified.

Dear Lawrence M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Thank you for sharing your feedback out the lights , I will share your observation with relevant managers. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Nice break

Customer review rating 4.5/5

Anonymous Couples - 11/01/2021 Confirmed reviews ALL

Overnight at heathrow as a break away from the same four walls.

Dear Paul M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Comfortable accommodation

Customer review rating 4.5/5

Mcdonald Business - 11/01/2021 Confirmed reviews ALL

One night stay during which I experienced friendly and efficient service.

Dear Mary Christine D., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Needs a room refresh

Customer review rating 4.5/5

Anonymous Families - 11/01/2021 Confirmed reviews ALL

The room felt like a 3-star hotel. The bed was nice and so were the towels, but everything else seems old dated and in need of repair. For example, the AC/heater never seemed to work correctly. Also not having decent coffee in a hotel room is a crime these days.

Dear Steve L., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

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