Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.5/5 13,511 reviews

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Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2023

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  13,511 reviews

TripAdvisor Rating  4.5/5  19,647 reviews

Certificate of excellence 2024

Not great

TripAdvisor rating 2.0/5

Katherine B TripAdvisor review

We usually stay at the Gatwick branch which is fab, but this stay left a lot to be desired. Staff inattentive and not particularly welcoming. Paid £400 odd quid for a room as a member and not even an offer to help with cases. Club Millesme poor and closes at 8pm for some weird reason. Restaurant experience (grill type one) really poor with staff inattentive and rude at times (when part of my meal was wrong) and unable to understand English at points it seems, plus over expensive food which is pretty basic. Beds comfy but rooms dated and need better sockets and updated light switches. TV in bathroom old and doesn’t work. Only one robe provided in a club room for 2 people. Currently rethinking my upcoming September booking as there are better value hotels in the LHR area where the service is better. I’ll stick with the fabulous Gatwick Sofitel in future!

Dear KBan0365, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the team, as we aim to work on the issues you have highlighted. Please do contact me directly so I best handle your complaint: mohammed.serhan@sofitel.com. Kind regards. Mohammed Serhan Hotel Manager

The lady that went above and beyond ( Shamin )

TripAdvisor rating 5.0/5

omar W TripAdvisor review

We missed our flight due to some booking issues. We were tracking with an Infant. The only available flight back home was the following day so we had to look for a hotel. Turns out the whole area was booked and not a single room to be going anywhere. Until we met Shamin, she was in charge of the front desk and she went above and beyond. So worked some magic with her supervisores and was able to accommodate us a room for the night. Not only did she get us a room but she got us a great rate for that room. We are very happy and the baby will sleep on a comfy bed. Thank you again Shamin… and for that service alone I will be back to this exact hotel over and over and over again

Dear 835omarw, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Shamin, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Great nights sleep!

TripAdvisor rating 5.0/5

Sarah B Solo travel - TripAdvisor review

What a great nights sleep. I was so grateful to Jude who upgraded me to a lovely room, gave me ‘guest of the day’ which entitled me to a free drink in the bar. I sat and enjoyed the end of the footie!! I slept so well and the room was incredible comfortable, lovely pillows, lovely comfortable mattress and it was just what I needed after a long day at Wimbledon. Thank you Jude.

Dear Sarah, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Jude, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Convenient to Healthrow Terminal 5 and environs

TripAdvisor rating 5.0/5

T7499RNsandras TripAdvisor review

My 2 night stay here was because my travel group could not stay in the booked hotel in Windsor due to the Ascot races at that time. A disappointment but my stay was lovely at this airport hotel. Now I know of its advantages if flying in/our of LHR via British Airways for Terminal 5 walk link. Room was lovely, clean. Breakfast buffet lavish. Le Belle Epoque restaurant had delicious food. There even is an afternoon tea one could enjoy in Tea 5. Shout out at the check-in desk for Elrica who helped me obtain my room within a few hours of arrival so early in the morning from my trans-Atlantic flight. A nice plus when so sleep-deprived.

Dear T7499RNsandras, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Elrica, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Really wonderful experience for a businesswoman travelling alone

TripAdvisor rating 5.0/5

Jennifer W Business - TripAdvisor review

Fantastic service from the moment I arrived. Umar reception was incredibly helpful and made the whole checking in experienced delightful. He went beyond to make me feel welcome. My room was spotless and very inviting. I went to the bar on my own and was made to feel very welcome, and the service was really fabulous. Thank you so much

Dear Jennifer, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Umar, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

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