Sofitel London Heathrow Hotel

Customer review rating 4.5/5 44,619 reviews

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Sofitel London Heathrow
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Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Certified Covid-19 PCR saliva based self-administered test kit available.

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Bespoke Park and Fly packages available.

  • 3 AA Rosette awarded restaurant, all day dining, tea salon and a sports bar.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being Paying
Business services
  • 55 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Check-in from 15h00

Check out up to 12h00

  • National Express :  Heathrow T 5

  • Piccadilly Line :  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Our accommodation(s)

All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow.

Our restaurants and bars

TEA 5

Type of cuisine: Cafe

Settle into a sofa at the Tea Salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break from Heathrow.

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and desserts.

Currently unavailable

LA BELLE EPOQUE

Type of cuisine: French

*CLOSED UNTIL FURTHER NOTICE* Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Currently unavailable

LA BAR PARISIEN

*CLOSED UNTIL FURTHER NOTICE* Le Bar Parisien invites you to experience French opulence, the glamour and the pleasure. Discover a magnifique selection of champagne, unique fine wine and a large variety of gins in a chic setting.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday Closed
  • Sunday Closed

SPHERE BAR & LOUNGE

Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served.

Menu (PDF)

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309

  • Maximum capacity: 1300 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

44,619 reviews

TripAdvisor Rating 4.5/5

15,256 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

convenient, clean, excellent amenities

TripAdvisor rating 5.0/5

ABeaudoin33 17/09/2021 TripAdvisor review

excellent place to stay right at the airport for people in transition...breakfast included as well as cocktail and appetizer hour...very friendly and helpful staff...easy to find within Heathrow airport to avoid going off site if just staying between flights

Perfect

TripAdvisor rating 5.0/5

Essex776 16/09/2021 TripAdvisor review

So convenient. We stayed one night before our flight with eight days parking. The hotel was superb. Walk to T5. Parking ticket validated so that upon return there is no need to go to hotel reception. We can just get our car and go. Hopefully, it will work smoothly upon our return. Restaurant was good. Staff polite and helpful

Good stay but standards not as expected

Customer review rating 3.0/5

Tom Families - 15/09/2021 Confirmed reviews ALL

We have stayed with you many times, and this remains our favourite Heathrow hotel, especially if we’re flying from Terminal 5. However, our most recent stay (which was shortly after you reopened) did not meet our expectations in a number of ways: 1. The corridor outside our room had some litter and uncollected room service trays. It did not smell pleasant and was not up to the standard of our previous stays. 2. Despite my having made a reservation for 2 guests, our room was set up for a single person, with only one bathrobe, insufficient bottled water for both of us, and a not-generous provision of towels. 3. The Sphere Bar seemed to be completely understaffed. Service was incredibly slow. We gave up waiting for our second round of drinks because they still hadn’t arrived some 20-30 minutes after ordering them. 4. Service at Vivre was friendly but a little chaotic. In particular, despite my having made a reservation, and having received confirmation of it by email, and having this confirmed by front desk staff at check in, the front of house staff at Vivre seemed to have no knowledge of it. This made for a very unprofessional start to an otherwise decent meal. We know that the hotel has been recently closed and used for quarantine guests, and perhaps these are only ‘teething problems’, but we feel that a hotel such as this should be able to deliver consistently 5 star service. We have stayed with you dozens of times and on this occasion we left feeling disappointed. Thanks for taking on board this feedback.

Well located

Customer review rating 4.0/5

Chris Couples - 15/09/2021 Confirmed reviews ALL

The room was good and staff were excellent however we were unable to get a meal until very late which was very disappointing.

OK

Customer review rating 3.0/5

Anonymous Families - 14/09/2021 Confirmed reviews ALL

Have stayed here many times before and never had any problems previously but was not very impressed this time around. Arrived around 10.30pm and no room service available, nothing in the mini-bar which is not the sort of service expected at a 5-star hotel. Room was comfortable and the staff were friendly and professional but overall, a disappointing experience.

Very comfortable, easy parking, easy for T5, extremely helpful friendly staff

Customer review rating 5.0/5

Ian C. Couples - 14/09/2021 Confirmed reviews ALL

First Class especially after opening the previous day. Everything worked well.

Well located

Customer review rating 4.0/5

Paul H. Couples - 14/09/2021 Confirmed reviews ALL

Stayed one night on way to Greece from terminal 5. Accommodation great with king size bed but long queue for check in. Also couldn’t get a meal as restaurant booked until 9.45 pm which was too late for us. Slept well.

Awful stay. Awful service

Customer review rating 0.5/5

Anonymous Business - 14/09/2021 Confirmed reviews ALL

Waited over two hours for food. No response from reception, head restaurant manager or hotel manager. Food when arrived was wrong.

Well located but poor services

Customer review rating 3.5/5

Andrei M. Couples - 14/09/2021 Confirmed reviews ALL

Location is excellent, price was good, quality of rooms is fantastic. Unfortunately we have been let down by the services received at the bar and in the restaurant. At the bar, we have waited for a somebody to sit us down at a table for more then 10 min (although tables were available) and nobody showed up. We have entered by ourselves and took seats at a dirty table. A waiter finally appeared and I had to ask him to clean it. I think they were short-staffed or at least that is the impression they left us. At the restaurant, similar experience. Although we had the table booked in advance, we had to wait for more then 1 hour until the starters arrived and because of the open kitchen layout we had to listen to the argument between chef and the rest of the staff. Not very pleasant and also not a 5 star experience. Food was good in the end but after a very long wait.

Not as good as I remembered

Customer review rating 2.5/5

Buki D. Families - 14/09/2021 Confirmed reviews ALL

I last stayed at Sofitel Heathrow in November 2019 and stayed in a suite that provided access to the club lounge. It was a treat for my father and we enjoyed it so much I booked again for my mother and I to stay in before a flight. Unfortunately, we weren't told the club lounge was not available so that was disappointing - I think that should have been communicated on your website. The replacement is really not comparable to what was previously offered. The dinner snacks offered in Tea 5 were lacklustre and the breakfast the following morning was not great - the scrambled eggs were grainy and tasteless; the waiter that specialised in tea didn't even know what types of tea were available. The room service meal was great but it took several tries to get room service. Eventually a concierge said he'd get them to call me back. One of the towels in the room had a stain and I called Reception almost ten times to try to get a replacement but no luck. The screen share did not work in the room even though we got staff to check it. For what I paid, the service should have been a lot better - it's unacceptable to not be able to reach anyone to change a stained towel. It was disappointing because I'd really looked forward to sharing the visit with my mother. I hope the drop in service is just because of Covid and that it'll be better the next time I stay although, at the moment, I'm in no rush to return.

Well located

Customer review rating 3.5/5

Anonymous Business - 14/09/2021 Confirmed reviews ALL

Short stay to catch early flight. Slow ish check in and bar busy and full and slow. Short staffed.

Good stay

Customer review rating 4.5/5

Zee A. Families - 14/09/2021 Confirmed reviews ALL

Fast check in process. There were a few people when we arrived at the reception but the hosts were quite fast and the waiting wasn’t as long as I had feared. Our room was waiting and sofa bed already made for my 2 children. That was much appreciated after a long tiring trip. The hotel is conveniently located right by T5. Literally a few minutes walking distance. For dinner, we ordered pasta and curry to the room, the service was pretty fast and food was tasty. I however did not enjoy the breakfast served at the buffet restaurant. Overall, I would stay here again for the location and service but skip the breakfast.

Very disappointed

Customer review rating 2.5/5

Andrew G. Couples - 14/09/2021 Confirmed reviews ALL

We had an early flight the following morning and our room wasn’t available until 21:30. Barely anything on the menu and one lousy drink vouchers by way of an apology for us having to wait hours for our room.

Great Hotel but disappointed by check in

TripAdvisor rating 4.0/5

allysonrebecca 14/09/2021 TripAdvisor review

We always stay at Sofitel whenever possible but this time we were extremely disappointed by having to wait until after 5.30 pm to check into our room . Check in supposed to be available much earlier. We had to wait in the bar , we were given a voucher for one drink each either a beer , soft drink or glass of house wine. This was for a three hour wait. The wine was very unpalatable from our prospective. Each time we asked how long our room would be we were told that reception had no idea. This is not acceptable. We were however not charged for our upgrade which was some compensation but still very annoying. Dinner was extremely disappointing, we both had a Caesar salad which consisted of a lettuce cut into 4 , very little dressing and no croutons…..these are always part of the dish. Difficult to believe the restaurant has won awards for their food. Breakfast service was slow and the kitchen seemed to be in absolute chaos. Not to be recommended.

Didn't get room we reserved, and then got over charged

TripAdvisor rating 1.0/5

vincewang 14/09/2021 TripAdvisor review

We checked in with their online system a few days before our arrival day. On the check-in day, we also got a text from the hotel telling us our key will be ready at the priority desk at 2 PM. Once we arrived at the desk at 3PM, the gentleman looked us up in the system, and went inside to talk to someone, and then came back to tell us that our room is not ready and should be ready in 30 minutes. Because we were overnighting in London, we only had a few hours to take our 5-yr-old son to see Big Ben and Tower Bridge. We explained the situation and asked if the wait would be over 30 minutes, to please let us known and we would just go into city without waiting for the room. The check-in gentleman was nice and okayed the request. We suspected that they gave away our room to someone else. That's why we got the text but he needed to speak to his supervisor first. 30 minutes later, no answer. We waited in line again, and this time it was a different person, a lady. Her attitude wasn't as nice. When I explained the situation, and showed her the original text, she asked "who sent you the text?" I said, Okay, I don't know, I guess, your hotel system? After I explained our situation about only having a few hours for sightseeing, and asked her if it's possible to give a rough estimate so we could make a decision of either to wait for the room, or go ahead and leave, she just told us that she was sorry, but she couldn't give us any more information. I could understand that sometimes they might not be able to tell us anything more, but the attitude was just not something you would expect at a 5 star hotel. Maybe, because we were not dressed as nice as others with business attire? Perhaps, if the person we dealt with also had experiences traveling with small child, they would understand, and be more polite and sympathetic? Since we had only a few hours to spend in London, before coming back to sleep for a few hours for a very early flight, we decided to check our bags and to go ahead to our river cruise in London. By the time we got back to the hotel around 10 PM, we were exhausted and ready to go to bed. When we tried to get our keys, the gentleman at desk told us they did not have our room, and the only option was to put us in a taxi and stay at their 3-star sister hotel. They claimed they were short staffed, and couldn't have the rooms cleaned. They said that other guests in the lobby waiting were having the same issue. At that time, we could understand that the lady e

Worst check-in experience

Customer review rating 1.0/5

George P. Couples - 13/09/2021 Confirmed reviews ALL

Arrived around 19.30, and was shocked that rooms were not ready. There was no system to contact guests once a room was available. After multiple visits to reception I finally got a room key at 21.30. Totally unacceptable considering I needed to wake up at 4.00 for my flight.

Good location, friendly staff

Customer review rating 4.0/5

N W. Couples - 13/09/2021 Confirmed reviews ALL

Smooth check in. Clean and comfortable room. Good bar and food experience. Shame the Champagne Bar and Belle Epoque restaurant have not yet re-opened

Very convenient for T 5 heathrow

Customer review rating 5.0/5

Owen R. Couples - 13/09/2021 Confirmed reviews ALL

The only hotel to consider when travelling via terminal 5. Heathrow

Clearly the worst executed 5 star hotel stay ever.

Customer review rating 1.0/5

Greg A. Business - 13/09/2021 Confirmed reviews ALL

I was traveling with my colleague, we both had prepaid reservations. I was granted a room, and checking in 20 minutes later, he was not. So for the first time in 15 years of traveling globally on business together my CEO slept on the floor of my room. And to add insult to injury, the front desk just offered a 50% refund. So Sofitel London Heathrow, can take my reservation, but can't hold the reservation, which is really the most important part. Since they are the only property attached to T5 at Heathrow, they know they can offer an awful product and will still get business.

Disappointed

Customer review rating 2.0/5

Joan M. Couples - 13/09/2021 Confirmed reviews ALL

I arrived for check in at 4pm - 2 hours after checking opened. My room was not ready and I waited until 5.15pm - this is not an ideal start to an overnight stay and a cheap glass of wine to apologise does not address the fact that most people checking into an airport hotel have had a long journey to get there and/or an early start the next day. However, that in itself was not sufficient to say we were dissatisfied with our stay. We then proceeded to the Millesime Lounge. When we arrived there was one other couple there - soon after 3 or 4 more arrived. We waited for 15 minutes and then had to flag the attendant down for a drink. One of the drinks was undrinkable and we asked for a replacement - the attendant said we'd have to wait, fair enough. No sign of any canapes. By the time we left in frustration at 6.15pm - we had not received the replacement drink and only one table had been given any food - this table seemed to the 'favoured' group in the lounge.... The duty manager spoke to us briefly, offered us another glass of house wine and said he'd investigate - heard nothing further. I appreciate you have just returned from being a COVID hotel but you charge a premium price and therefore guests expect to receive a service matching. That was not the case on 10th September and as people who have enjoyed Sofitel Heathrow and and Gatwick on a number of occasions we felt let down by basic stuff. We will be returning to LHR to stay on our way back from holiday on Sunday 26th so we will see if it is better. If not we will just have to elsewhere in future.

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