Customer review rating 4.5/5 44,619 reviews
ALLSAFE approved hotel
The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.
Certified Covid-19 PCR saliva based self-administered test kit available.
45 purpose built meeting rooms including the largest ballroom in Heathrow.
Bespoke Park and Fly packages available.
3 AA Rosette awarded restaurant, all day dining, tea salon and a sports bar.
Check-in from 15h00
Check out up to 12h00
London Heathrow Airport
TW6 2GD london
Contact email :H6214-OP@sofitel.com
Check-in from 15h00
Check out up to 12h00
All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow.
Classic Room, Queen size Bed
Classic Room, Twin Beds
Superior room, king size bed
SUPERIOR ROOM - 2 Single beds
LUXURY ROOM, 1 King Bed
LUXURY TWIN ROOM, 2 single beds
Accessible Classic room with Queen Bed and walk-in shower
Accessible Superior room with King Bed and bath
LUXURY CLUB ROOM, Club Millesime Access, 1 King Bed
Number of meeting rooms: 55
Maximum size: 1,309 m²
Maximum capacity: 1300 people
Maximum banquet capacity: 1000 people
100% genuine reviews from our guestsFind out more
convenient, clean, excellent amenities
ABeaudoin33 17/09/2021 TripAdvisor review
excellent place to stay right at the airport for people in transition...breakfast included as well as cocktail and appetizer hour...very friendly and helpful staff...easy to find within Heathrow airport to avoid going off site if just staying between flights
Essex776 16/09/2021 TripAdvisor review
So convenient. We stayed one night before our flight with eight days parking. The hotel was superb. Walk to T5. Parking ticket validated so that upon return there is no need to go to hotel reception. We can just get our car and go. Hopefully, it will work smoothly upon our return. Restaurant was good. Staff polite and helpful
Good stay but standards not as expected
Tom Families - 15/09/2021 Confirmed reviews ALL
We have stayed with you many times, and this remains our favourite Heathrow hotel, especially if we’re flying from Terminal 5. However, our most recent stay (which was shortly after you reopened) did not meet our expectations in a number of ways: 1. The corridor outside our room had some litter and uncollected room service trays. It did not smell pleasant and was not up to the standard of our previous stays. 2. Despite my having made a reservation for 2 guests, our room was set up for a single person, with only one bathrobe, insufficient bottled water for both of us, and a not-generous provision of towels. 3. The Sphere Bar seemed to be completely understaffed. Service was incredibly slow. We gave up waiting for our second round of drinks because they still hadn’t arrived some 20-30 minutes after ordering them. 4. Service at Vivre was friendly but a little chaotic. In particular, despite my having made a reservation, and having received confirmation of it by email, and having this confirmed by front desk staff at check in, the front of house staff at Vivre seemed to have no knowledge of it. This made for a very unprofessional start to an otherwise decent meal. We know that the hotel has been recently closed and used for quarantine guests, and perhaps these are only ‘teething problems’, but we feel that a hotel such as this should be able to deliver consistently 5 star service. We have stayed with you dozens of times and on this occasion we left feeling disappointed. Thanks for taking on board this feedback.
Chris Couples - 15/09/2021 Confirmed reviews ALL
The room was good and staff were excellent however we were unable to get a meal until very late which was very disappointing.
Anonymous Families - 14/09/2021 Confirmed reviews ALL
Have stayed here many times before and never had any problems previously but was not very impressed this time around. Arrived around 10.30pm and no room service available, nothing in the mini-bar which is not the sort of service expected at a 5-star hotel. Room was comfortable and the staff were friendly and professional but overall, a disappointing experience.
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