Novotel Ha Long Bay

Novotel Ha Long Bay 4 stars

Customer review rating (ALL Rating) 4.4/5 44 reviews

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Hotel extras

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam

GPS:20.951973, 107.041898

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  44 reviews

TripAdvisor Rating  4.0/5  1,121 reviews

Amazing Novotel, amazing staffs

TripAdvisor rating 5.0/5

Voyager30039914561 Families - TripAdvisor review

We went there with family. The staffs were amazing, they were so kind, professional and lovely. They prepared a cute little birthday cake for my daughter's birthday and decorated our room. We highly appreciated that. My family loved the swimming pool the best. The breakfast was good enough and the ocean view balcony was lovely. I was surprised that the room had bath tub which i liked the most. The bed was comfortable however the desk and the chair in my room were a bit old. It did not a matter for my family compared to what we got after the trip. Super hotel, super staffs. Tks millions to staffs of Novotel Halong

Dear Voyager30039914561, Thank you very much for choosing Novotel Ha Long Bay and taking time to share your feedback here with us. It is our great pleasure to hear you had an amazing trip at Novotel Ha Long Bay. We will definitely share your great comment to our heartist. This will serve as a big encouragement to all of us as we strive everyday to bring excellent service to our customers. Many thanks again for your feedback and we hope to have chance to welcome you and your family in near future. Sincerely, The hotel management team

Relaxing

TripAdvisor rating 5.0/5

Scenic54337954118 Couples - TripAdvisor review

We booked two days one night in this hotel. Everything was perfect from services to staffs. Room was decorated with a simple style but we felt very comfortable. Breakfast had many Vietnamese foods that we wanted to try. This is very nice hotel.

Wonderful get away!

TripAdvisor rating 5.0/5

ChuHoonChang Couples - TripAdvisor review

Booking process smooth. Fast responding via e-Mail. Check-in was smooth. Staff was friendly and supportive. Lunch, drinks & breakfast were enjoyable. Check-out was fast and flawless. We will certainly come back to Novotel Ha Long!

Noisy but ok location

Customer review rating 3.0/5

Roger S. Families - Confirmed reviews ALL

Excellent service and room with balcony. Quite noise with loud music to early morning. Breakfast ok, coffee was terrible. Tasted as tar not coffee. Will recommend the other side of the bridge for staying in Halong Bay

Dear Roger S., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures for improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The hotel management team

good services

Customer review rating 4.5/5

Loan N. Families - Confirmed reviews ALL

nice view, i am satisfied with the service and staff supports

Dear Loan N., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

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Other web-users rate our hotel

  • 27 reviews 9/10 Location
  • 35 reviews 8.4/10 Room
  • 43 reviews 8.8/10 Service
  • 13 reviews 2.7/10 Vibe
  • 10 reviews 9.1/10 Breakfast
  • 9 reviews 3.1/10 Comfort
  • 8 reviews 7/10 Cleanliness
  • 7 reviews 2.5/10 Amenities

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