Novotel Ha Long Bay Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,194 reviews

ALLSAFE approved hotel

Information message

Novotel Ha Long Bay
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+ 24 Services

Hotel extras

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward
Ha Long city, Quang Ninh
Vietnam
200000 ha long city
viet nam

Fax: (+84)203/3848018

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI At 140km / 87 miles

GPS:20.951973, 107.041898

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 380

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,194 reviews

TripAdvisor Rating 4.0/5

1,112 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

N. T. P. H. Families - 06/10/2020 Confirmed reviews ALL

We were happy there, except for in the toilet room 1124. I did not find a nylon cap for taking shower and my husband wanted to have a shave but he could not find it. However, everything was OK, I like the hotel, I will find the hotel whenever I go for holiday.

Dear Ms. Phuong H., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our great pleasure to know that you like our hotel and you will find our hotel whenever you go for holiday in Ha Long. However, we are sorry that the shaving kit and shower cap were not served you at that time. Your feedback to our F&B team is also well noted by the manager for action and improvement. Thank you again for sharing your experience and therefore giving us opportunity to improve. We look forward to having chance to better serve you in near future. Sincerely, Thoi Dinh Room Division Manager

View is a good. Staff is very friendly.

Customer review rating 4.5/5

김. Business - 01/10/2020 Confirmed reviews ALL

Fantastic!

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thoi Dinh Room Division Manager

Well located, near the beach, convenient to everywhere.

Customer review rating 4.5/5

T. C. Families - 23/08/2020 Confirmed reviews ALL

The staffs are friendly and helpful. Quick check in and check out

Dear Mr. C., Thank you very much for your loyalty. It is our great pleasure to welcome you to Novotel Ha Long Bay and thank you for taking time to share your feedback here. We are really happy to read such a positive comment. This will serve as an encouragement to all of us as we strive everyday to bring the best experience to customer. We hope to have chance to welcome you back very soon. Sincerely, Thoi Dinh Room Division Manager

Good stay

Customer review rating 4.5/5

Hieu Families - 05/08/2020 Confirmed reviews ALL

Priority for customers who have booked in advance. No need to wait at reception.

Dear Mr. An, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our great pleasure to learn that you had a good stay at Novotel Ha Long Bay. On the other hand, we are really sorry for any inconvenience caused to you in regards to Wifi connection. We have instructed our IT manager to fix this issue immediately. We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. Thank you again for sharing your experience, and we hope to have another chance to welcome you, when you next visit Ha Long City Sincerely, Thoi Dinh Room Division Manager

Good stay

Customer review rating 5.0/5

D. N. P. Families - 31/07/2020 Confirmed reviews ALL

Excellent

Unprofessional customer service

Customer review rating 4.0/5

Thi Friends - 19/07/2020 Confirmed reviews ALL

First impression was destroyed by the unprofessional customer handling skills of Front office team. I came to pay for the booking I made for my friends and just asked a simple request of having the printed reservation, all they gave to me was just an improper receipts. I had to ask 3 times to get what could be accepted as your 4 star hotel international standards. I am not sure how you treated my guests, but I assume that it would not be a great experience based on the first impression.

Dear Thi Linh L., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Revenue Manager Novotel Ha Long Bay

Good stay, beautiful view

Customer review rating 4.0/5

Anonymous Business - 08/07/2020 Confirmed reviews ALL

Clean Room with beautiful view

Dear Thi Phuong Thao H., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Revenue Manager Novotel Ha Long Bay

Good stay

Customer review rating 5.0/5

Koo Friends - 02/07/2020 Confirmed reviews ALL

Welcome greeting card with complimentary fruit, cake decorations. Late check out

Dear Mr. Goo J., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thoi Dinh Room Division Manager

Lovely hotel great people

Customer review rating 5.0/5

H&i Couples - 24/03/2020 Confirmed reviews ALL

We were greeted warmly and staff were extremely attentive and helpful. Our room was automatically upgraded and had a great ocean view and the touch of a letter, cake and bottle of red wine to celebrate my husbands birthday was fantastic and thoughtful. Guest relations were extremely helpful - righting a card in Vietnamese to explain my special dietary requirements, sorting out and moving us to a new room when there was a minor fault in our first room. They even liased with our next hotel to ensuRe they understood my dietary requirements. We stayed at a difficult time with the emergence of Covid-19 but hotel did everything to make our stay nice!

Lovely Hotel

Customer review rating 4.5/5

Lisa D. Solo - 11/03/2020 Confirmed reviews ALL

I had a very good stay. It was only for one night. It was a little strange because most of Halong Bay was empty of tourists so the hotel was very quiet. The staff were all very friendly and my room was beautiful. The pool was closed which was not a big deal. Overall, it was a positive stay and I’d stay again. The staff alone made the hotel a good one.

Hi Lisa D., Thank you so much for your comments regarding your stay at the Novotel Ha Long Bay. Your feedback is such an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially in this hard period of Covid-19. And thank you again for your understanding as the pool was close. Hope that we will have another chance to welcome and serve you our better services in the near future. Take good care! Sincerely, Do Thuy Trang Guest Experience Executive - Novotel Ha Long Bay

Excellent Vire

Customer review rating 4.5/5

C T. Friends - 11/03/2020 Confirmed reviews ALL

Our room overlooked Halong Bay with a convenient balcony. The food was delicious with many options for every taste. The staff was always very attentive and extremely helpful. It was a wonderful experience overall.

Dear T. C., We very much appreciate your comments about your stay at the Novotel Ha Long Bay. Your feedback is such an encouragement to all of our staff as we strive to continuously improve our services. We also noted your feedback regarding the Wifi. Thank you again for sharing your experience with us and we hope to have other chances to welcome and serve you with our better services in the future. And please take good care as the Covid-19 is speading. I truly hope that you and your family are alright. Sincerely, Do Thuy Trang Guest Experience Executive - Novotel Ha Long Bay

The service was stellar, the food delicious and the amenities (especially the pool) fabulous!

Customer review rating 5.0/5

Mj B. Friends - 11/03/2020 Confirmed reviews ALL

We had a wonderful stay in our very comfortable room. The bathroom was beautiful, clean and had a lovely shower. All great!!

Hi B. M., How are you? We reach to say thank you for your comments about your stay at Novotel Ha Long Bay. It is such an encouragement to all of our staff as we strive to continuously improve our services, especially in this difficult time of Covid-19. It could be great if you could share your experience while staying with us on TripAdvisor. I will attach your review below for your reference: " The service was stellar, the food delicious and the amenities (especially the pool) fabulous! We had a wonderful stay in our very comfortable room. The bathroom was beautiful, clean and had a lovely shower. All great!! " TripAdvisor link of our hotel: https://www.tripadvisor.com.vn/UserReviewEdit-g293923-d11…-Novotel_Ha_Long_Bay-Halong_Bay_Quang_Ninh_Province.html We very much appreciate your time for sharing your feedback. And please take good care as the Covid-19 is spreading. I truly hope that you and your family are alright. Sincerely, Do Thuy Trang Guest Experience Executive - Novotel Ha Long Bay

grat hotel

Customer review rating 4.5/5

P. C. Business - 25/02/2020 Confirmed reviews ALL

great room, very helpful staff and a great foot messarge

Dear Andrew C. P., Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. We are very proud to read that you found your stay great, this is what we strive for everyday from our heart. We look forward to welcoming you back soon and offering you other pleasant stay. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Great views!

Customer review rating 4.0/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

Very good overnight stay when we were visiting Halong Bay with Gate 1. Not really there long enough to evaluate much--but service and food were very good.

Dear Barritt M., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Very good services

Customer review rating 5.0/5

Hà T. T. N. Families - 20/02/2020 Confirmed reviews ALL

My family feels extremely comfortable having a weekend here. Everything was great, we experienced the perfect service. Thanks very much!

Dear Thien Ngan H., We very much appreciate your comments regarding your stay at the Novotel H. Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back and offering you other pleasant stay in near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel H. Long Bay

Friendly service, good breakfast buffet

Customer review rating 4.5/5

Debra Couples - 11/02/2020 Confirmed reviews ALL

Everything was great, except unable to cool room enough at night.

Dear Debra Jean M., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Loved Everything

Customer review rating 4.5/5

Mrs B. Couples - 29/01/2020 Confirmed reviews ALL

Loved the location, the ambiance, the service, the view, the couple massage special, the food. Some earlier, negative reviews from 2017 made us hesitate to book this hotel, but those reviews are certainly outdated. This was like staying at a great resort for a reasonable price.

Dear Carma Marie B., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back and offering you other pleasant stay. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Good stay

Customer review rating 4.5/5

Martin Families - 28/01/2020 Confirmed reviews ALL

A quality, comfortable and courteous stay.

Dear Ang M., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back and offering you other pleasant stay soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Good location, Good service

Customer review rating 4.0/5

Chu D. L. Couples - 24/01/2020 Confirmed reviews ALL

We came early around 10:40. Staff managed to get us room at 11:00 which I really appreciated. However room was not as I expected while I booked Superior room with balcony & ocean view but there was no balcony. Staff straight away upgraded our room to Executive room with Balcony, although the “ocean” is now far away as the Park is in the middle. We really enjoyed everything !!!!

Dear L. Chu D., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Hotel gave away personal information to third party businesses without permission.

TripAdvisor rating 2.0/5

Martymair Family - 29/12/2019 TripAdvisor review

Hotel gave away our personal information to third party businesses without permission. Not happy. On the first night of our stay they also hosted a private party which was extremely loud until 2:00am. Overall get a vibe that this hotel isn’t about the guest.

Our most recent 20 reviews

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