ノボテルバンコクスワナプーンエアポート

Exhausted after traveling over 20 hours, we seniors found Novotel Bangkok Suvarnabhumi Airport a haven. We had booked it on a travel booking site online and the Novotel hotel staff confirmed via email. I had questions regarding the 'quarantine' information on their website and they said the information was outdated due to rapidly changing Covid situations. We confirmed the shuttle as we would land at the airport after midnight. The hotel's kiosk is at exit #4 area near the doors and we boarded the shuttle right away for a 5-minute ride to the hotel. The lobby was gorgeous with fresh flowers. Our room was basic and suited our needs for a hot shower and clean beds. In the morning, refreshed, we checked out the pool and gardens which were nicely maintained. Breakfast was a basic buffet style. The shops were very nice and the prices were good. No time for the spa on this trip, but nice to know it's available. Some reviews say the hotel price was high, but when it comes to time, free shuttle, free breakfast, convenience, and cleanliness, this is a value! We would definitely use this hotel again!

空港の近くで送迎車輌が循環していて空港とのアクセスは便利です。市街地には遠くて不便です。今回は移動が多くて助かりました。

Beautiful entry and foyer space, the Bedrooms were a disgrace the rooms had a bad smell and the carpets were filthy, could not sleep due to itching and hay fever symptoms, the sheets were clean but the smell and dust in the carpets were overwhelming. We did see the reception staff about another room, they showed us through it but sadly no better.

My travel agent assures me that I was booked into the Novotel at Bangkok airport for a good night's sleep enroute from Laos to Australia. But that wasn't to be. I arrived to be told by a laughing registration desk person that I had booked the wrong hotel and was in fact booked at a Novotel a one hour taxi drive away . So for a quick stopover it didn't allow much time for the rest I was hoping for . An 8 hour sleep plus full breakfast opportunity turned into a few hours sleep, considerable inconvenience and extra costs. Taxis dont like to wait at the airport Novotel, insist on cash, and will not provide receipts. On returning to Australia my travel agent informed me that the Novotel had apologised and had simply made the decision, without informing my agent, that they were overbooked and so had moved me to their other hotel. If I had known they were overbooked I would not have arranged that flight schedule. I feel like the Novotel has misappropriated my business by not asking for my consent to change venues.

Superb, efficient and private welcome at Biz Center after personalised luggage pick up at the carrousel from International Flight followed by a complimentary Breakfast. Our message sent before arrival had been read (attention and recognition of Accor All customers and status -Diamond) Upgrade to the Junior Suite we liked to stay as returning guests, welcome drink, messages and details in the room, etc. Thanks to housekeeping for the nice Elephant towel :-) Beautiful Pool Superb Spa and massage (a place not to be missed) near the fitness room. Kind and professional service at the Business center by Mrs Dara, so delicate and attentive during our complimentary evening cocktail with sparkling and canapés Express check out before take off with Hotel shuttle (5 mn from the Airport). It was nice to meet Cedric, the Resident Manager, who took time to welcome us in person, invite us to local events, share feelings about the hotel and some people we met in others Accor hotels in South East Asia and to say good bye in the early morning making us @home away from home. We are returning guests and will keep again memory of this stay, feeling members of the Family. See you soon, Congratulation 5*