Always a pleasure staying at the Novatel, by far our favorite hotel in Bangkok. Staff is wonderful and attentive, hotel is clean and the overall atmosphere is heavenly. Thanks again see you next year!

I understand that Covid restrictions required a separate floor for Test &Go passengers, but I was disappointed that once I could leave, my room was not made up when I got back late on my second day. Another thing, albeit minor, the crema for the coffee making wasn't replenished. I was stuck not being able to make coffee. The Covid wing still needs attention.

We needed to be close to the airport and opted to stay at Novotel at the airport. Everything was clean, staff efficient, we have no complaints whatsoever!

It has very efficient system as quarantine hotel. Service is great, esp the room service. The lady on the line is very supportive and attentive. Breakfast was also very organized given the current pandemic setup.

Dirty dishes all over roomisles. Old place, really needs an update. Expensive restaurant. Toilet seat was loose and bathroom was dirty. Could not see outside from the window.

We were here like "test&go". The organization went great, polite and helpful staff, clean rooms, great food.

The Novotel Bangkok Suvarnabhumi Airport hotel was an excellent experience for the Test & Go, Test & Fly, making travel to and from Suvarnabhumi Airport very convenient.

I enjoyed my stay each time i stayed here.

We were staying 1 night on Thailands Test & Go Quarantine package. As we exited the customs at 06 30 the Novotel rep was waiting for us. Escorted to transfer bus & on to hotel. Checked in then PCR covid taken, by 07 00 we were in our spacious room. At 14 00 negative test result back & we were free to roam. Excellent dinner in hotel restaurant. At 09 00 next day free transfer back to airport for our Air Asia flight to Phuket. Top notch stay, could not fault the organisation.

Girl doing the test is not properly trained or enjoys hurting people

Current international travels are difficult for the travelers and for the hotel and for the hospital staff. We believe that the hotel did as best possible to follow health regulations. We will return again to the Novotel Suvarnabhumi hotel before departing for the USA

Well placed for the obligatory Test and Go flying internally to Chiang Mai following a negative result the following day

I was heading up to Chiang Mai so the Novotel Airport was the perfect location to go through the current Test and Go process. Everything was very very good. From the pick up at the airport to being greeted on arrival, checking in, the test itself and then every interaction all the way to check out - everyone was very friendly, very well organised and the whole process ran way better than I'd expected. Slightly strange to have a 'plastic' covering on the floor in the room but this is a Thai Health Ministry requirement so can't blame Novotel for this at all I'd highly recommend using Novotel Bangkok Airport for the Test and Go arrival process, particularly if you're heading on to other parts of the country as soon as possible and not spending any time in Bangkok. And even if you are heading into Bangkok for a few days, the fact that you can be tested and in your room within 45 mins of leaving the airport is a huge positive after a long haul flight

Nice service. Good Transportation. Great location (very close to the airport / very suitable for one day quarantine) but the place is too old especially the carpet.The food is unacceptable price. It cost 300 to 500 THB just for one normal dish.

I understand that hotels around the world and particularly in Thailand are struggling to recover to standards expected of their clients, however this property is not responding effectively. Having used this hotel as part of international and domestic transit for over 4 years, I find that it has declined in terms attention to detail, property maintenance, and responsiveness to client needs. Despite my many stays at this property, I felt like a stranger here. Compared to the market and value received, the property is currently grossly over-priced. It is obviously looking to exploit farang who don't know any better and not respecting their returning clients.