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Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

Customer review rating 4.4/5 17,388 reviews

ALLSAFE approved hotel

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Novotel Bangkok Suvarnabhumi Airport
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+ 31 Services

Hotel extras

  • 24-Hour Flexi check-in and check out 24-Hour later

  • Outdoor tropical garden pool, spa & fitness centre

  • Flexi Meal-breakfast is avaliable around the clock at The Square

  • 300-metre away from Airport Rail Link station. Easy access to downtown in 25 minutes

  • Premier Floor VIP room with Lounge breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 00h00

Check out up to 00h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI BKK
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf Paying
  • Tennis Paying
  • Other sports activities
Catering
  • Breakfast Paying
  • 5 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 17 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel
Moo 1 Nongprue Bang Phli
10540 samut prakarn
thailand

Tel: +6621311111

Fax: (+66)2/1311188

Check-in from 00h00

Check out up to 00h00

  • BKK City Centre :  Suvaranbhumi

  • By plane

    SUVARNABHUMI BKK At 0.3km / 0.19 miles - Shuttle free

GPS :13.696579, 100.751698

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

SALA THAI

Authentic Thai cuisine

KINSEN

Type of cuisine: Japanese

Modern Japanese cuisine offering a variety of popular Japanese dishes and regional specialties. Exciting Japanese open kitchen for Teppanyaki by Chef Phairot Khong-un.

LE GOURMET

Type of cuisine: Cafe

With a sophisticated selection of homemade French pastries, croissants and confectionery, Le Gourmet evokes the experience of a fine afternoon in a boutique patisserie in Paris.

THE SQUARE

Type of cuisine: International

24-hour dining restaurant with international buffets, à la carte and Sunday Brunch

GOLDEN VILLAGE

Type of cuisine: Chinese

The luxurious and elegant Chinese restaurant features an exquisite selection of traditional Cantonese dishes. Various finest food is created by Chef Prasit Jariyayothin, experienced for more than a decade at famous Chinese restaurants.

Non contractual photo

ATRIUM LOUNGE

A joyful place for relaxation offers a wide range of cocktails and beverages with live entertainment Monday-Saturday from 18.30 h until 22.00 h. Atrium Lounge also features a cigar room with comfortable sofas and a selection of finest wines and cigars.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

SPLASH POOL BAR

Healthy drinks, light snacks and cocktails

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

TOUCHDOWN SPORTS BAR

Open daily from afternoon till late for your casual bites with local and international beverages while your favourite sports games are on.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 814 m²

  • Maximum capacity: 1300 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Bangkok Suvarnabhumi Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,388 reviews

TripAdvisor Rating 4.0/5

7,163 reviews

Great bed and room

Customer review rating 3.5/5

Julie A. T. Couples - 21/09/2021 Confirmed reviews ALL

We stayed for one night before our flight and we had a great nights sleep. The bathroom with both shower and tub was very nice. Only negative thing is that we had a very early flight and when we went to get breakfast in the restaurant no one was there even though we were told it would be open and no one could help us find anyone who worked there. That was a bit dissapointing as we would have preferred a nice breakfast instead of the junk we had to eat at the airport.

Dear Valued Guest, Thank you for taking the time to write to us and share your comments following your previous visit to our facility. We sincerely regret that your breakfast experience has not lived up to your expectations and we apologize. We have noted the points mentioned and will review them with the concern manager in order to follow up with our restaurant team. Once again thank you for your kind support and we hope to see you back again on your future transit at BKK airport. Sincerely, Christophe Geoffroy General Manager

AMAZING STAFF AND GREAT LOCATION

Customer review rating 5.0/5

Steven W. Solo - 20/09/2021 Confirmed reviews ALL

Everyone was amazing from housekeeping to management really was an amazing stay.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your 14 nights quarantine stay with us and eventually arrived home safe and sound. We are looking forward to have you back again in the near future. Sincerely, Christophe Geoffroy General Manager

Need maintenance!

Customer review rating 3.5/5

M. B. Solo - 18/09/2021 Confirmed reviews ALL

The room was smelling an old furniture and took awhile to get better smell after turned the air-con on. The bed was still good , soft and comfortable. Food was good too. I had a big lunch with family. Staffs were very nice and friendly and helpful. Location is good for catchup the early flight. I hope, the hotel room will look better and cleaner next my visit. Of course, I love to stay here.

Dear Valued Guest, We are delighted to have you stay with us again this year and thank you for taking the time to tell us about your experience at Novotel Bangkok Suvarnabhumi Airport. I am extremely sorry to learn of the several unfortunate incidents you encountered during your stay with us from the bad smell and the room cleanliness, for which we sincerely apologize. Please be assured that we coordinate your concerns raised with the respective department heads looking into the areas where we have fallen short for improvements. Thank you for your compliment on our staff and the foods from our kitchen. We would appreciate the opportunity to welcome you back and provide you with an experience that reflects better what you can expect when staying with us. Please feel free to reach out to me directly should your travels bring you back to Bangkok. Sincerely, Christophe Geoffroy General Manager

Well located!

Customer review rating 3.5/5

Nong Couples - 17/09/2021 Confirmed reviews ALL

We stay one night on 14 September 2021. The staff was very nice but when we got to our room it’s not too clean. We found a Plastic bag (it’s look like a food bag but it’s no food inside) and a piece of food on the chair. The bathroom trash it’s already got some trash in it. We are always stay here before we fly out to outside the country and very disappoint For the price that we paid, we expect to be better than this!

Dear Valued Guest, Welcome back! thank you very much for your time sharing your stay experience on Guest Reviews. We are very pleased to learn that you have enjoyed our hotel staff and service. We are sorry to hear that you have experienced unpleasant issues upon arrival experience regarding the room cleanliness and we have noted your comments and will investigate the matter immediately to improve our service delivery. Once again thank you for your kind support and we hope to see you back again. Sincerely, Christophe Geoffroy General Manager

Good stay

Customer review rating 4.0/5

Praneewan Families - 13/09/2021 Confirmed reviews ALL

It was a good stay, convenient for connecting flights.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Good service. Clean . Good staff

Customer review rating 4.5/5

Charnvit Families - 13/09/2021 Confirmed reviews ALL

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Dear Valued Guest, Thank you for the great review of our hotel staff and their services! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Perfectly located and easy access by walk to airport, spacious room with desk , sofa, table. A pleasure to relax between flights

Customer review rating 5.0/5

Yan Solo - 13/09/2021 Confirmed reviews ALL

Was great to spend the day before my late flight , enjoy a comfortable and quiet room. Service is really great, staff really nice. Can’t hope for more and so easy to walk to the airport terminal. Would definitely return even for 2 or 3 nights if I don’t need to stay in Bangkok center for the relaxing and convenient place with amazing services and no worry to catch a taxi or else to get to airport. 5 mins walk is perfect

Dear Valued Guest, Thank you very much for your positive feedback towards Novotel Bangkok Suvarnabhumi Airport. At Novotel we have trained our team members to focus and cares every details of our guests to maximize the level of service during his / her stay. Thank you for recommending us and we appreciated your kind words. Especially, on our staff and services.. We do hope to welcome you again at Novotel Bangkok Suvarnabhumi Airport. Sincerely, Christophe Geoffroy General Manager

perfect location for next day's flight

Customer review rating 4.5/5

Anonymous Families - 09/09/2021 Confirmed reviews ALL

Excellent experience especially during covid

Dear Valued Guest, Welcome back again and thank you for the great review of our hotel Covid-19 safety protocol! We are glad that you felt safe and enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Good location near airport, and easy to connect airport by underground walk.

Customer review rating 4.5/5

Aun R. Friends - 08/09/2021 Confirmed reviews ALL

Good location near airport, and easy to connect airport by underground walk.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Great location

Customer review rating 2.5/5

Maureen B. Solo - 29/08/2021 Confirmed reviews ALL

I understand that Covid has placed quite a bit of pressure on Hotels and the general community, however, my partner has stayed with you on a number of occasions in the past and his experience was far better than mine.

Dear Valued Guest, Firstly, I would like to thank you for taking the time to advise of your recent stay at Novotel Bangkok Suvarnabhumi Airport hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I certainly apologize regarding the points you mention in your review, especially the attentiveness of our staff you've experienced. This issue will be addressed with the concerned department for further investigation and improvement. I still trust you will reconsider and giving us the opportunity to welcome you to the hotel in the not too distance future. Sincerely, Christophe Geoffroy General Manager

High rate :-)

Customer review rating 3.5/5

N. Business - 28/08/2021 Confirmed reviews ALL

Good services

Dear Valued Guest, Thank you for taking the time to share your feedback on our service and other facilities. We hope to welcome you back to our hotel again on your future training. Sincerely, Christophe Geoffroy General Manager
Customer review rating 4.0/5

Anonymous Business - 25/08/2021 Confirmed reviews ALL

Friendly staff!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. Regarding your credit points on the two recent stays. Our staff had already credit the points to your membership on June 9 and August 22, 2021. Sorry for the delayed on this matter, Please be informed that your company rate are entitle to earn points. Our staff had already recorded your membership into our system to avoid further disappointment. On the separate note, the vinyl floor are compulsory by the ministry of public health. We are following their instruction in order to keep our guest safe from the pandemic crisis. Thank you again for sharing your experience, and we hope your next visit with UPS crews will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Bad smell from carpet and cockroaches existed in the room

Customer review rating 2.5/5

Wanida P. Families - 25/08/2021 Confirmed reviews ALL

Only location is good otherwise disappointed me It’s not Novotel as usual

Dear Valued Guest, Thank you for your sincere review and duly noted on all points mentioned, for which I do sincerely apologize. I am following up with our housekeeping team to avoid recurrence of the below issues shared for room #2252. I appreciate your sharing and be assured on our actions for a continued improvement on the quality of our accommodation. Sincerely, Christophe Geoffroy General Manager

Still Waiting for Refund

TripAdvisor rating 1.0/5

Barbara S 31/10/2020 TripAdvisor review

Sadly, our trip was cancelled months ago due to the Corona virus. I called to cancelled our reservation and request a refund back in July. I am still waiting for my refund. When I call to inquire, I am told to be patient, that the refund is approved but it will take a while. I have been waiting more than 3 months.

Dear Barbara S, Thank you for your review and please accept our sincere apologies for the delay in the refund you have been confirmed. Please be assured that your refund has been confirmed and is still pending for final settlement. Kindly bear with us as we have been recording an exceptional number of cancellations to handle since earlier this year and I do believe that it will be processed shortly. I appreciate your understanding and patience on this matter. Sincerely, Winai Moonsri(Mr.) Guest Experience Manager

Handy airport hotel

TripAdvisor rating 4.0/5

wizz1410 15/03/2020 TripAdvisor review

I have stayed at this hotel on three occasions now and it always provides a reasonable experience. Good restaurants with quality food and drink. Rooms are functional but will need updating in the near future. Free shuttle bus is efficient and staff friendly or you can walk to the hotel using the underground link corridor.

Dear Wizz1410, Thank you for taking the time to write and share your comments. It is with great pleasure that we receive your compliments on our restaurants and the quality of our food and beverage, so we will not fail to share them with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer a friendly service. We look forward to welcoming you again Sincerely, Winai Moonsri(Mr.) Guest Experience Manager

Very good

TripAdvisor rating 5.0/5

Z8165MUn 12/03/2020 TripAdvisor review

High level of comfort , beautiful and comfortable room. We did not expect that it would be so quiet at night, despite the proximity of the airport. The hotel also offers a Shuttle service from the airport to the hotel

Dear Z8165MUn, Thank you very much for your kind support toward Novotel Bangkok Suvarnabhumi Airport Hotel! I'm glad that you had a wonderful rest in our comfortable room. Even though our hotel is right next to the airport but you will hardly hear a sound. Like you said the hotel is quiet and peaceful, plus the beautiful garden and swimming pool that makes you feel more relax. Please visit us again whenever your travel plan bring you back to Bangkok airport. Sincerely, Winai Moonsri(Mr.) Guest Experience Manager

Another great stay

TripAdvisor rating 5.0/5

TimhuttonBournemouth 08/03/2020 TripAdvisor review

From the courtesy pick up, check in, restaurant, bar, all were well above average. This was our third time at the Airport Novotel Bangkok and will certainly not be our last.The rooms are very comfortable and kept spotlessly clean. Overall a very good welcome to Thailand.

Dear TimhuttonBournemouth, Thank you for your continuous support and welcome you back again to our property. It was such an honor to have you stayed with us during your transit to Thailand. Your kind compliment on our cleanliness is much appreciated. It was a pleasure to know that you enjoyed the room and good welcome from our colleague. It would be our pleasure to welcome you back soon. Sincerely, Winai Moonsri(Mr.) Guest Experience Manager

Just perfect

TripAdvisor rating 5.0/5

erijahn2020 Couples - 20/02/2020 TripAdvisor review

Shuttle between airport and Hotel without any waiting time. Check in flawless. Room clean. Requested wake up call to the second. Luggage support in the morning fast. Evening drinks and food in the Lounge excellent. Staff professional and very friendly. We’ll stay there on our way back to Germany again.

Dear erijahn2020, Thank you and we greatly appreciate you taking the time in providing comments about your stay at Novotel Bangkok Suvarnabhumi Airport. I will definitely ensure that the comments you have provided will be shared to our entire Team. These will keep our Team motivated in always aiming for the highest level of service experience to all of our guests at all times. Sincerely, Christophe Geoffroy General Manager

An excellent airport hotel

TripAdvisor rating 5.0/5

Bill S 14/02/2020 TripAdvisor review

I have previously commented on the Front office staff led by Kuhn Patcha. Now I would like to compliment the staff at the Biz Lounge and especially the serving staff in the restaurant part. They are warm and friendly and can’t do enough for you. And the Lounge itself, despite being an airport hotel, is one of the best I’ve been to in terms of food and beverages.

Dear Bill S, Thank you very much for your recent visit at Novotel Bangkok Suvarnabhumi Airport Hotel and such a beautiful compliment on our staff at Biz lounge. The time you have taken to review your stay with us and our food and beverage department is appreciated and well received in assisting us to maintain the exceptional experience. I am looking forward to welcoming you back in near future. Until then, wishing you safe trips and travels Sincerely, Christophe G General Manager

All was fine

TripAdvisor rating 5.0/5

798maaritl 03/02/2020 TripAdvisor review

Nothing to complain. Got a nice room with amazing pool view. Comfotable beds, clean room and bathroom. Lovely pool! Used room service and had late dinner. Did not have breakfast, because leaved early.

Dear Maarit L, I am delighted to learn how much you enjoyed your stay with us at the Novotel Suvarnabhumi Airport Hotel. I am happy to learn that our room and facilities far exceed your expectations. thank you for recommending our hotel. We certainly look forward to the opportunity to welcoming you back in the very near future. Sincerely yours, Christophe G General Manager

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