Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

From airport pickup to fantastic upgrade the Novotel exceeded our high expectations.

Very quite location in a busy city. Surroundings were very specious with large garden and an excellent Gym. The staff across all sectors were very pleasant and extremely helpful.

Very comfortable stay. Nice sized room with a good breakfast. Thank you

We love this hotel, as it is peace and elegance at a busy airport. The restaurant food is very good although expensive. Rooms are beautiful

Although only for one night the hotel was a very pleasant experience

The staff were professional and friendly, as they always are. The 2000 BHT Food and Beverage Voucher was a pleasant surprise and put to good use in the sports bar.

Very overpriced, great location, we were upgraded to a bigger room, but we did not need it, they put a 2000 baht hold on your credit card, even though we did not use any extras, 3 days later the fu day are still showing as a charge on my credit card, I don’t like this, it’s not right, I never used anything that needs to be paid for, putting a hold on my funds is wrong

Excellent visit

Great location within a walking distance to the airport. Free frequent shuttle and very helpful and friendly staff. Room is clean and comfortable. The blind in the bathroom needs to be fixed.

The location of the hotel is very convenient, and the room was very comfortable. I would have provided a much higher rating had it not been for the entirely unsatisfactory experience with the breakfast vouchers. We were each given a 500 THB breakfast voucher to be used in the main restaurant. Only after we had ordered and asked for the check to sign were we told that the voucher can only be used for the breakfast buffet. We spoke to who I think may have been the manager at the restaurant who indicated that the 1000 THB would be credited at check out. This did not happen. When we checked out the full cost of the breakfast was charged and I was again told that the voucher can't be used for the A La Carte breakfast, and was further told that the manager of the restaurant did not agree to the credit. We had a plane to catch so I was not going to bother wasting any more time arguing over the point. Frankly, if you're offering a 500 THB breakfast voucher surely it is up to me what I then use that for. The whole experience left a rather unpleasant taste. I need to stay at Bangkok airport again at the end of this week and have decided to stay at the Meriden resort instead. It is further away from the hotel but I simply will not go back to this Novotel

Staff was very friendly and accommodating, food and wine were excellent at the restaurant, and live music at the bar was a nice touch. The check in service could be improved in the amount of time it took to check in was longer then expected.

Came late at 1.30 and had a pre-paid booking. I was alone in the lobby with two staff but still the check in process was well over 10 minutes. The premium room I booked for 7k thb plus (breakfast not included) was really old and tired. There was two power outlets in the whole room for charging phone and computer but nothing next to the bed. I must say the bed was ok. In the morning I called for bell service about 10 minutes before I planned to leave. 15 minutes later I left the room and went to the front desk. After waiting a bit I told the girl I called for bell service 20 minutes ago and asked her to make sure they quickly got my luggage sent down as I had a flight to catch (as 100% of people staying there). After about 5 minutes still nothing so I go back to ask what is happening. She says she's sorry but no answer from bell service and then she forgot. Another weird thing is that I booked at 11.15 pm Bangkok time. I always make an effort to book direct with the hotel and I'm pretty sure I was on the hotel website. When I Showed up 2 hours later they said I had booked with Expedia? Maybe they outsource bookings at out of service hours. Overpriced and don't deliver the basics they should. Never again and has really antagonized me against staying with Novotel as a brand as well.

Great location fabulous buffet very comfortable room beautiful hotel

Stayed in room 2503. The room is beginning to look a bit tired and could do with refurbishment. Being British I like to drink English breakfast tea but none was to be found in the room. this is a minor complaint but by providing a slightly extra variation on complimentary drinks would be nice. Overall a very comfortable stay and found the staff very polite and always willing to help. I will be using this hotel again in the future as I have never had a bad experience.

The staff are helpful and very friendly. Good atmosphere