Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

Customer review rating 4.4/5 17,126 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Bangkok Suvarnabhumi Airport
See on a map
+ 27 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 20-minute Airport Link train-ride to Bangkok

  • Outdoor tropical garden pool, spa & fitness centre

  • 24-hour buffet dining at The Square

  • Ergonomic work space, marble en-suite bath

  • Premier Floor VIP room with Lounge breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 00h00

Check out up to 00h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI BKK
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • GolfPaying
  • TennisPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel
Moo 1 Nongprue Bang Phli
10540
samut prakarn
thailand

Tel: +6621311111

Fax: (+66)2/1311188

Check-in from 00h00

Check out up to 00h00

  • BKK City Centre :  Suvaranbhumi

  • By plane

    SUVARNABHUMI BKK At 0.3km / 0.19 miles - Shuttle free

GPS :13.696579, 100.751698

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room King or Twin

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with 1 king size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Airport view, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with 2 single beds

Accessible room
  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Garden View, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor 2 Single Beds

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Pool side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor One King-size Bed

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24-hour dining restaurant with international buffets, à la carte and Sunday Brunch

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SALA THAI

Type of cuisine: null

Authentic Thai cuisine

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOLDEN VILLAGE

Type of cuisine: null

The luxurious and elegant Chinese restaurant features an exquisite selection of traditional Cantonese dishes. Various finest food is created by Chef Prasit Jariyayothin, experienced for more than a decade at famous Chinese restaurants.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KINSEN

Type of cuisine: Japanese

Modern Japanese cuisine offering a variety of popular Japanese dishes and regional specialties. Exciting Japanese open kitchen for Teppanyaki by Chef Phairot Khong-un.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE GOURMET

Type of cuisine: Cafe

With a sophisticated selection of homemade French pastries, croissants and confectionery, Le Gourmet evokes the experience of a fine afternoon in a boutique patisserie in Paris.

Lunch

07:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM LOUNGE

Non contractual photo

A joyful place for relaxation offers a wide range of cocktails and beverages with live entertainment Monday-Saturday from 18.30 h until 22.00 h. Atrium Lounge also features a cigar room with comfortable sofas and a selection of finest wines and cigars.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Non contractual photo

Healthy drinks, light snacks and cocktails

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TOUCHDOWN SPORTS BAR

Non contractual photo

Open daily from afternoon till late for your casual bites with local and international beverages while your favourite sports games are on.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 814

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Bangkok Suvarnabhumi Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,126 reviews

tripadvisor

TripAdvisor Rating 4.0/5

7,160 reviews

Customer review rating 4.4/5

A. L. Solo - 09/09/2020 Confirmed reviews ALL

Excellent quality and service throughout . Couldn't fault it.

Good location but it's time for big renovation.

Customer review rating 4.4/5

Panuwat. Friends - 01/09/2020 Confirmed reviews ALL

Pros. The hotel is well located and easy to reach by both free shuttle service or a short walk from the airport. Staffs are nice, friendly and delivered us excellent services. Foods are delicious and good value with all you can eat at The Square. Cons. Very long walk to get to the room. The hotel is dark and gloomy and have shown many signs of age, along the hallway and in the room, which made us felt a bit uncomfortable, especially if you have to pay almost 5,000 baht a night for the hotel's cheapest room. The bathroom curtain is not good enough to makes you feel private.

Dear Valued Guest, Thank you very much for your feedback of your recent stay at our hotel. Your thought is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. More importantly, I am glad to learn that the dedication of our colleagues impressed you and able to make up for the room condition aspects. I hope that we have a chance to welcome you back again, In the meantime; if there is any further feedbacks please do not hesitate to contact me anytime. Sincerely, Christophe Geoffroy General Manager

Well located for airport transfer

Customer review rating 4.4/5

Frank C. Solo - 25/08/2020 Confirmed reviews ALL

Good service friendly and helpful staff especially the room service lady

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback, especially on our room service staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Comfortable & easy

Customer review rating 4.4/5

Briana Solo - 29/07/2020 Confirmed reviews ALL

I had a 8 hour layover and choose to spend it at Novotel. It was lovely. The bed was huge and very comfortable. They have a nice menu with room service. Very friendly staff. And a shuttle back to the airport for my flight at 2am.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our bedroom, room service and staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Well located, quiet

Customer review rating 4.4/5

Sukanya Couples - 29/07/2020 Confirmed reviews ALL

Staff are friendly, location is good, big room. , spacious

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our location, staff and services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Very friendly staff

Customer review rating 4.4/5

Justine Families - 26/07/2020 Confirmed reviews ALL

I had a great stay and enjoyed the good food

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our pool staff, as well as the bellman. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for also sharing your breakfast experience, and we hope your next breakfast experience will be much pleasant than the previous one. Sincerely, Christophe Geoffroy General Manager

convenience for transport

Customer review rating 4.4/5

Somchai O. Solo - 24/07/2020 Confirmed reviews ALL

Good service and location

Dear Valued Guest, Thank you for your previous visit. It is always a pleasure to receive positive feedback from our regular guest. I will share your comments with our team. Your feedback on our check in process will be pass on to our front desk team for further improvement and investigation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Another good stay

Customer review rating 4.4/5

John S. Couples - 22/07/2020 Confirmed reviews ALL

We stayed prior to an upcountry flight, our international flight had been cancelled. The normal buzzing hotel was like a ghost S., but that didn't distract from the level of service. Check-in was warm and efficient, our room was to its normal high standard, breakfast was lovely and I don't the temptation of the buffet. A special thanks to the team in the Touchdown bar who made my wife and I, along with some local visiting friends very welcome.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport and glad to see you again after your last visit in May 2019. It is always a pleasure to receive positive feedback on our check in services and ourTouchdown staff, who made you and your wife feel welcome. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Airport hotel - Great location

Customer review rating 4.4/5

Heidi Families - 18/07/2020 Confirmed reviews ALL

The hotel was very quiet with comfortable beds. Breakfast was fresh and tasty with decent coffee.

Dear Valued Guest, We very much appreciate your comments regarding your recently stay at the Novotel Bangkok Suvarnabhumi Airport. We were particularly to welcome you during these unprecedented times. Thank you for your kind feedback on our location, breakfast service. I am sure that this feedback will serve as an encouragement to all of our kitchen and room service staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Best location to go to Airport

Customer review rating 4.4/5

Fritz S. Couples - 08/07/2020 Confirmed reviews ALL

Very nice rooms. Breakfast a la carte with big choice of offers. A nice change to buffet. All staff friendly and helpful. Special thanks to the bellboys who took care of our heavy bags

Dear Mr. S. We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team and it particular to the Bellboys, as you mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant. Sincerely, Christophe Geoffroy, General Manager.

Price increased - Service reduced.

Customer review rating 4.4/5

Doug Solo - 07/07/2020 Confirmed reviews ALL

Have stayed here before when needed a hotel before morning flight. But your increase in price cannot be justified with the lack of facilities on offer. Food very expensive for what was on offer.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. I regret to read that our Food & Beverages offer did not meet your expectations, and in partciular the breakfast service. Be assured that I have already shared your notes to our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chrsitophe Geoffroy, General Manager.

Disappointing

Customer review rating 4.4/5

Traveller Couples - 05/04/2020 Confirmed reviews ALL

We had a number of disappointing experiences while staying for one night at the Novotel at Bangkok Airport. Firstly, on arrival, we did not receive any help with our luggage from the concierge but we could see other guests receiving this service (and staff standing around who could certainly have helped). Secondly, after checking in, the staff on the front desk directed us to the wrong side of the hotel to find our room. It's a very large hotel and meant we had to walk a long distance. Again, we did not receive any help with our luggage. The room itself was nice and well decorated, and the bed was comfortable. However, the room was poorly ventilated (you cannot open the windows) which resulted in an unpleasant stuffy smell. We also found a pubic hair in the bath. We decided to order room service for dinner - two pizzas and a bottle of whisky. We were told this would take a bit longer than usual - 40 minutes or so. This was no problem for us. However after 90 minutes our order still had not arrived and it took several attempts to reach someone on the phone to enquire about our order. When the order finally arrived the whisky was incorrect. We appreciated that this might be due to a language barrier and explained to the staff member what we wanted. He said he would go and get us the correct whisky but never returned. Finally, the glass shower door broke off at the hinges when used. This was quickly fixed by hotel staff. For the price of the hotel, we were disappointed with the level of service. We would not use this hotel again.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. Despite the unfortunate circumstances, we are glad to learn that you have enjoyed a few aspects of your stay, starting from guest room and comfortable bed. However, we are sorry to hear that you have experienced unpleasant issues upon arrival and the room service experience. We have noted your comments and will investigate the matter with our team to improve our service delivery. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please don't hesitate to contact me directly, when your future plan bring you back again to Bangkok! Sincerely, Christophe Geoffroy General Manager

Very Convenient close to airport quiet and clean.

Customer review rating 4.4/5

Ronald B. Business - 04/04/2020 Confirmed reviews ALL

The situation present at the time with the corona virus effected everyone there. Most everything was closed accept the restaurant, just a little pricey but expected at the airport. Overall stay was acceptable and will stay there again.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our location and cleanliness. We are happy that you like our hotel accommodation even during this difficult circumstance. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Great location

Customer review rating 4.4/5

Paul.s. Families - 03/04/2020 Confirmed reviews ALL

Large room,clean, but overpriced.

Dear Valued Guest, Thank you for taking the time to post your comments following your stay with us. I am pleased to learn that you enjoyed your stay with us and that you liked so many aspects of our hotel ranging from our location, the cleanliness of the room. Your feedback means a lot to us so please rest assured that your comments will be passed on to our team member. So, we look forward to your next stay with us during the normal circumstance. Sincerely, Christophe Geoffroy General Manager

great stay

Customer review rating 4.4/5

Anthony Families - 03/04/2020 Confirmed reviews ALL

Lovely reception staff brought our booking forward for us due to covid....early flight back to UK.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our receptionist staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Perfect location for layover

Customer review rating 4.4/5

Yulia Families - 02/04/2020 Confirmed reviews ALL

Perfect location - within 2 mins walk from arrivals & departure halls. Rooms were very clean, bathrooms were amazing with all the amenities. Even fruit plate was there to greet us. Huge bed - it was space for 2 adults and 1-2 kids actually! Very comfortable work station. Staff were extremely friendly at the check in & check out. We didn’t ordered breakfast although variety is available from menu. There are food outlets available within 2 mins walking distance - Starbucks, 7/11, Subway and etc. It was only 1 minor disappointment during our stay - I had to pay for printing pages at hotel’s business room. I expected it to be complementary for such expensive accommodation.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on room cleanliness, amenities, as well as our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Perfect overnight location, fast access to airport.

Customer review rating 4.4/5

Johns Solo - 02/04/2020 Confirmed reviews ALL

Very happy overall. My only suggestion, a lighter blanket for sleeping, just a personal preference, as I prefer sleeping with a lighter cover. Very good resturant and other cullinary choices at the hotel. Very courteous and polite staff. WIFI connection was tricky, but computer staff expert fixed that.

Dear Valued Guest, Thank you for the great review of our hotel staff and service! We are glad that you enjoyed your overall stay experience and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

空港へのアクセスが良い

Customer review rating 4.4/5

Mac Business - 02/04/2020 Confirmed reviews ALL

When I checking out in your hotel, I had to wait a lot of time because at the check-in counter also waiting the persons to checking in. Eventually I gave up waiting and left your hotel just only putted room key on the check-in counter. I lost my precious time to boarding the plane due to that. And I had worried that the deposit which paid at the checking in would be returned or not because your hotel did not process anything at my checking out.I think your check-in counter should be separate between the checking in and checking out.

Dear Valued Guest, Thank you for taking the time to share your feedback. We apologized for the inconvenience during check out. Regarding the deposit, this amount had already been canceled and release automatically. Please rest assure that you would not be charge. the amount shall return to your card within 10 -14 days after check out. Thank you once again for your kind support and we hope to welcome you back to our hotel very soon! Sincerely, Christophe Geoffroy General Manager

Perfect for a short stay before flying home

Customer review rating 4.4/5

P Business - 01/04/2020 Confirmed reviews ALL

Comfortable, nice, extremely friendly staff and in general a very nice stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on your comfortable stay and the friendliness of our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Perfect location - especially as a business traveller

Customer review rating 4.4/5

John G. Business - 31/03/2020 Confirmed reviews ALL

Cannot complain - everything was fine

Dear Valued Guest, Thank you for the great review of our hotel location and service! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in samut prakarn