Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

TripAdvisor rating 4.0/5 6,991 reviews
Novotel Bangkok Suvarnabhumi Airport
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+ 27 Services
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  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 20-minute Airport Link train-ride to Bangkok

  • Outdoor garden pool, spa, fitness centre

  • 24-hour buffet dining at The Square

  • Ergonomic work space, marble en-suite bath

  • Premier Floor VIP room with Lounge breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 00h00

Check out up to 00h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI BKK
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel
Moo 1 Nongprue Bang Phli
10540
samut prakarn
thailand

Tel: +6621311111

Fax: (+66)2/1311188

Contact email

Check-in from 00h00

Check out up to 00h00

  • BKK City Centre :   Suvaranbhumi

  • By plane

    SUVARNABHUMI BKK At 0.3km / 0.19 miles - Shuttle free

GPS :13.696579, 100.751698

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room King or Twin

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor 2 Single Beds

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor One King-size Bed

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 56
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor Suite 1 Double Bed

  • Max. number of persons: 4
  • Area: From 63
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24-hour dining restaurant with international buffets, à la carte and Sunday Brunch

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SALA THAI

Type of cuisine: null

Authentic Thai cuisine

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOLDEN VILLAGE

Type of cuisine: null

The luxurious and elegant Chinese restaurant features an exquisite selection of traditional Cantonese dishes. Various finest food is created by Chef Prasit Jariyayothin, experienced for more than a decade at famous Chinese restaurants.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KINSEN

Type of cuisine: Japanese

Modern Japanese cuisine offering a variety of popular Japanese dishes and regional specialties. Exciting Japanese open kitchen for Teppanyaki by Chef Phairot Khong-un.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE GOURMET

Type of cuisine: Cafe

With a sophisticated selection of homemade French pastries, croissants and confectionery, Le Gourmet evokes the experience of a fine afternoon in a boutique patisserie in Paris.

Lunch

07:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM LOUNGE

Photo non contractuelle / Strictly non binding

A joyful place for relaxation offers a wide range of cocktails and beverages with live entertainment Monday-Saturday from 18.30 h until 22.00 h. Atrium Lounge also features a cigar room with comfortable sofas and a selection of finest wines and cigars.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

Healthy drinks, light snacks and cocktails

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TOUCHDOWN SPORTS BAR

Photo non contractuelle / Strictly non binding

Open daily from afternoon till late for your casual bites with local and international beverages while your favourite sports games are on.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 814

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Bangkok Suvarnabhumi Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,935 reviews

tripadvisor

TripAdvisor Rating 4.0/5

6,991 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Only if you need to stay right by the airport

TripAdvisor rating 4.0/5

chaidarun Business - 06/12/2019 TripAdvisor review

This is the most disappointing Accor hotel I have ever stayed in years. I mainly chose it due to its proximity to the airport and most convenient for my 10-hour transit in Bangkok. I was greeted with great hospitality at the airport free shuttle point and the reception team. However, the Accor Privilege Member zone was dull and staff was not as professional as they should be, giving me unclear direction to my room. Outside of the room, the ambiance seemed well maintained and beautiful at the lobby and restaurant areas. But the hallway to the room was very dirty and smelled dusty. The room was a disaster especially the carpet looked very dirty and the curtains were smelly. The bathroom tiles were so worn out that I almost cut my foot from the uneven tiles. Toilet was in a poor condition, not dirty but worn out quality. I was so surprised that there was no electric outlets (don't expect USB ports) by the bedside at all. The room lighting system was so dim and dull as if it were a horror movie set. The bed and pillows were the good side of the room though. Anyhow, overall I cannot believe this is Novotel Airport with the cost of 6,000 THB/200 USD per night stay. Very regretting and I will never stay at this place ever again.

Dear Chaidarun, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. Feedback such as this from our guest is highly valued as it makes us better and please accept our apologies with your stay experience not as convenience as it should be. Please allow me to rest assure you that every department concerned will be briefed especially the staff at the executive lounge and the housekeeping team. We will look at ways for further improvement on power point, the USB ports, room conditions and public area on our upcoming renovation as well. I do hope this response of mine brings you reassurance on your feedback to us and do reach out to me should your future travels bring you here. Sincerely yours, Christophe Geoffroy General Manager

Good location, rooms need to be renovated

Customer review rating 4.4/5

A.l. Business - 04/12/2019 Confirmed reviews ALL

The lobby was very welcoming and seems like quite a modern business hotel, but once you get to the hallways for the rooms and the rooms themselves, they are very outdated. The room carpet did not look clean and there were hairs left in the bathroom shower and on the floor. The location and ease of checking in and out are still good.

Dear Valued Guest, Firstly I apologize for the disappointment you had about the age of the rooms. I understand your thoughts about the rooms and appreciate you for sharing with me. Please rest assure that the management team are aware of it since the renovation is our upcoming plan. I sincerely hope that we have a chance to welcome you back again. If there is any further feedbacks about the room, please do not hesitate to contact me anytime. Sincerely yours, Christophe Geoffroy General Manager

It was very good.

Customer review rating 4.4/5

Ken K. Business - 04/12/2019 Confirmed reviews ALL

It was a good experience .

Dear Valued Guest, Thank you very much for sharing your feedback with us. I am happy to hear that your stay with us created such a good experience for you. We look forward to welcoming you at the Novotel Bangkok Suvarnabhumi Airport Hotel again in the near future. Sincerely yours, Christophe Geoffroy General Manager

simply amazing....greeting by a warm smile....Nat from the touchdown bar was amazing

Customer review rating 4.4/5

Stan S. Business - 03/12/2019 Confirmed reviews ALL

The service was 100 %

Dear Valued Guest, Thank you for staying at the Novotel Bangkok Suvarnabhumi Airport Hotel during your recent visit to Bangkok and for going to the trouble of sharing with me your stay experience. I am happy to hear that Khun Nat as well as the rest of the team was able to enhance your trip. Their outstanding performance deservedly earn your compliment. If there is anything we can do prior your future visit, please do not hesitate to contact me anytime. Sincerely yours, Christophe Geoffroy General Manager

Short stay - 4 Hrs.

Customer review rating 4.4/5

Ajay S. Solo - 03/12/2019 Confirmed reviews ALL

Nice and comfortable.

Terrible booking process, but nice hotel

Customer review rating 4.4/5

Bryan Business - 03/12/2019 Confirmed reviews ALL

The hotel is great, a short walk from the airport. Big room, comfortable bed. Booking process was a nightmare and if there was another hotel close to the airport I would have gone there. I booked online, but there was a problem with payment. I called Accor, who put me on hold while they called the BKK hotel directly. Then I was told that I have to call the hotel directly. I did so immediately, and was told to call back the next day. When I informed them that I was just told to call them, they began to process my account. But they were incompetent, and eventually put me on hold for 15 minutes (I was calling from overseas on my mobile!). I eventually just hung up and re-booked online. I then received several emails from the hotel, all with incorrect information. I eventually just ignored them.

Dear Our Valued Guest, May I take this opportunity to thank you for your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. We appreciate your valued feedback which allow us to improve guest satisfaction. However I was very concerned to learn about your cancelled reservation. I understand that it must be frustrated experience contacting several times and not received the right answers. I am very sorry that you were disappointed with these service lapses and I apologize for any inconvenience. If there is any further assistance you may need, please do not hesitate to contact me at your convenience. Sincerely yours, Christophe Geoffroy General Manager

Excellent service and rooms are spacious and quiet.

Customer review rating 4.4/5

Jessica F. Friends - 03/12/2019 Confirmed reviews ALL

We love the shuttle service. Very frequent and swift transfer making the arrival and departure truly seamless and efficient. The rooms are very comfortable and spacious. No face cloths. And the room menu is a little boring for Thailand!

Quick stop on passing through

Customer review rating 4.4/5

Hamish Solo - 03/12/2019 Confirmed reviews ALL

Brief, but great as always. No problem getting a very early morning taxi out of there.

Dear Valued Guest, Thank you very much for staying with us. Feedback such as this from our loyalty patrons is highly valued as it makes us better and I am pleased to read about the positive feedback you had. We look forward to your next stay with us. Sincerely yours, Christophe Geoffroy General Manager

I wish this hotel was closer to home, I'd stay here often!

TripAdvisor rating 4.0/5

Caroline M Solo travel - 03/12/2019 TripAdvisor review

I stayed at the Novotel at the airport in Bangkok on the night I arrived in Thailand and again on the night before I left, 2 weeks later. Arriving late in the evening for my first stay, I put my suitcase in the room and went down to drink a glass of wine and people watch in the bar along the lobby. What a beautiful space! I wasn't able to stay long enough to completely enjoy all that the hotel offered. Before my return flight, I checked in early in the day, instead. After a swim and lunch by the pool, I spent a few hours in the spa. Finally, it was time for dinner. This time, I wan't alone. I had spoken so glowingly about the hotel during my stay in Thailand that 3 other travelers joined me. We all loved it.

Dear Caroline M, Many thanks for taking the time to share your experience with us. It was a great pleasure for the entire Novotel Bangkok Suvarnabhumi Airport Hotel Team to be at your service. It is a true award for us to know that we met your expectations as we concentrate fully on providing a memorable experience with exceptional service. We hope to see you again in the near future. Best Regards, Christophe Geoffroy General Manager

Mr. Richard P.

Customer review rating 4.4/5

Rick P. Couples - 02/12/2019 Confirmed reviews ALL

We had a short but nice stay. We were catching a flight home from Bangkok. We enjoyed your sports bar and we had a nice dinner in one of the restaurants.

Short Stay Before Traveling to Phuket

Customer review rating 4.4/5

Erin U. Families - 02/12/2019 Confirmed reviews ALL

The hotel staff was especially kind and accommodating. My mom and I only stayed one night before traveling to Phuket, but we thoroughly enjoyed the room and hotel.

1 night stay - nice and easy

Customer review rating 4.4/5

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

Was fine. 1 night is easy. Room clean. Pillows the only problem as they are quite uncomfortable.

Big room with basic facility

Customer review rating 4.4/5

Pasana Solo - 02/12/2019 Confirmed reviews ALL

Got lost as too many rooms ( 84-85)on a floor Big room Basic facility

Perfect overnight for easy departure from Bangkok

Customer review rating 4.4/5

Ron P. Couples - 02/12/2019 Confirmed reviews ALL

We had an early departure from Bangkok returning to the states after a great trip through southeast Asia and the Novotel at BKK exceeded all expectations of an "airport" hotel providing a very smooth and comfortable transition. The facility has all you need including fitness/spa and very nice outdoor pool plus multiple dining options. We opted for a premium floor room which included private check-in and lounge with beverage and food options (gratis). Prior to arrival, the concierge assisted us in booking our airport pickup on arrival which we greatly appreciated. The location can't be beat for airport access: if you are light on luggage, it is an easy walk through a connected walkway into the airport terminal, or they provide van transport from the hotel directly to your departure terminal. Our room was spacious and well equipped. All in all, a great layover experience! Thanks Novotel.

Easy Check In

Customer review rating 4.4/5

D Business - 02/12/2019 Confirmed reviews ALL

Although brief, customer service was great and the eats at The Touchdown were very good.

Good service and facilities

Customer review rating 4.4/5

C. G. Business - 01/12/2019 Confirmed reviews ALL

Third stay at the hotel due to its practical location and great facilities. Staff also very friendly and helpful. Only breakfast buffet is not so great.

My overall experience at Novotel was wonderful.

Customer review rating 4.4/5

Arlene W. Friends - 01/12/2019 Confirmed reviews ALL

From the airport shuttle, dinner at the hotel, a clean, comfortable room, great internet service, everything was above our expectations.

Great hotel

Customer review rating 4.4/5

T. N. Couples - 01/12/2019 Confirmed reviews ALL

Good rooms, good location, good restaurants

Always a pleasure

Customer review rating 4.4/5

Anonymous Solo - 30/11/2019 Confirmed reviews ALL

Been here several times and never had anything to complain about. One time batteries ran out of the remote control, that's the worst. But they came quickly to change them. One of my favourite hotels in the world. See you next time whwn I'm in Bangkok❤

Dear Valued guest, Thank you for sharing your experience at Novotel Bangkok Suvarnabhumi Airport. As our valued returning guest, we appreciate your kind feedback and are delighted to hear that you had a great stay. With our innate dedication to guest service and satisfaction, we take great pride in not only meeting but exceeding your expectations and your feedback is integral to our ability to continue to improve and maintain our high standards. We hope you visit us again soon! Best regards, Christophe Geoffroy General Manager

Pleasant

Customer review rating 4.4/5

Anonymous Families - 30/11/2019 Confirmed reviews ALL

The spa service was great. Food could be better. Accomodation cost overpriced, so too was the dinner buffet. However, the staff were very accomodating.

Dear Valued Guest, Thank you for taking the time to share your feedback on our hotel service, prices and facilities. We appreciated your kind words on our staff and their exceptional services. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Geoffroy General Manager
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