Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

Confined to room and could not even go to pool. I understand covid restrictions , but too strict for my taste.

Big, spacious room and nice tub to rest and relax before our flight the next morning. The shuttle was also very convenient, not having to walk far with all of our luggage. There were also food options such as bento boxes available when we got to the hotel. We would stay again.

Perfect and nice hotel.

Unfortunately I got a bad room, the bed sheet is out of condition!!!! Not comfortable. It was ruined my tired night. It is not worth!!!

I thank the guest experience staff for assisting me to the very best of their ability with regard to quarantine questions and liaison with the Thai authorities. With my stay being much longer than usual, the attention, service and cleanliness was much appreciated but I have a few suggestions for improvements: 1) the promised 90 minute time in the courtyard garden had disappeared. This could be included with careful organization. 2) it might be a good idea to make a mid -morning phone call once in a while just to check if all is well and to remind the client that you are there if needed. Thank you. Overall a satisfactory stay with so much good food. Compliments to the chef.

Pleasant rooms, friendly and attentive staff. The food quality is definitely lacking though.

The service is excellent, the hotel is understated chic, the room was excellent with comfy beds and a spacious bathroom. Shuttle to and from the airport was the cherry on the cake.

The staff is professional, courteous and helpful. The room is a little dated, but clean. Most all other areas were closed and the open restaurants I was unable to sit at the same with my spouse.

Good stay

WiFi is not good , bad connection

Not inside in Bangkok

I think that the hotel is a little run down dirty carpets as you go to rooms the interned didnt work had to get some device from the reception also this was intermittint the tv is like it was overloaded and had little or no signal no sincro your hotel is conveniënt for the airport thats it i stayed in silom square last month for 1200 baht was better than nova but in the city never mind maybe when Covid !( goes you will make it ok again best regards Mike

Sadly, our trip was cancelled months ago due to the Corona virus. I called to cancelled our reservation and request a refund back in July. I am still waiting for my refund. When I call to inquire, I am told to be patient, that the refund is approved but it will take a while. I have been waiting more than 3 months.

I have stayed at this hotel on three occasions now and it always provides a reasonable experience. Good restaurants with quality food and drink. Rooms are functional but will need updating in the near future. Free shuttle bus is efficient and staff friendly or you can walk to the hotel using the underground link corridor.

High level of comfort , beautiful and comfortable room. We did not expect that it would be so quiet at night, despite the proximity of the airport. The hotel also offers a Shuttle service from the airport to the hotel