Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

TripAdvisor rating 4.0/5 7,041 reviews
Novotel Bangkok Suvarnabhumi Airport
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+ 27 Services
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Room 1

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  • I cannot take advantage of the Members' rate

Hotel extras

  • 20-minute Airport Link train-ride to Bangkok

  • Outdoor garden pool, spa, fitness centre

  • 24-hour buffet dining at The Square

  • Ergonomic work space, marble en-suite bath

  • Premier Floor VIP room with Lounge breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 00h00

Check out up to 00h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI BKK
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel
Moo 1 Nongprue Bang Phli
10540
samut prakarn
thailand

Tel: +6621311111

Fax: (+66)2/1311188

Contact email

Check-in from 00h00

Check out up to 00h00

  • BKK City Centre :   Suvaranbhumi

  • By plane

    SUVARNABHUMI BKK At 0.3km / 0.19 miles - Shuttle free

GPS :13.696579, 100.751698

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room King or Twin

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor 2 Single Beds

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor One King-size Bed

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 56
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor Suite 1 Double Bed

  • Max. number of persons: 4
  • Area: From 63
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24-hour dining restaurant with international buffets, à la carte and Sunday Brunch

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SALA THAI

Type of cuisine: null

Authentic Thai cuisine

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOLDEN VILLAGE

Type of cuisine: null

The luxurious and elegant Chinese restaurant features an exquisite selection of traditional Cantonese dishes. Various finest food is created by Chef Prasit Jariyayothin, experienced for more than a decade at famous Chinese restaurants.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KINSEN

Type of cuisine: Japanese

Modern Japanese cuisine offering a variety of popular Japanese dishes and regional specialties. Exciting Japanese open kitchen for Teppanyaki by Chef Phairot Khong-un.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE GOURMET

Type of cuisine: Cafe

With a sophisticated selection of homemade French pastries, croissants and confectionery, Le Gourmet evokes the experience of a fine afternoon in a boutique patisserie in Paris.

Lunch

07:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM LOUNGE

Photo non contractuelle / Strictly non binding

A joyful place for relaxation offers a wide range of cocktails and beverages with live entertainment Monday-Saturday from 18.30 h until 22.00 h. Atrium Lounge also features a cigar room with comfortable sofas and a selection of finest wines and cigars.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

Healthy drinks, light snacks and cocktails

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TOUCHDOWN SPORTS BAR

Photo non contractuelle / Strictly non binding

Open daily from afternoon till late for your casual bites with local and international beverages while your favourite sports games are on.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 814

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Bangkok Suvarnabhumi Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

16,346 reviews

tripadvisor

TripAdvisor Rating 4.0/5

7,041 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

ordinary stay

Customer review rating 4.4/5

Rino D. Business - 16/01/2020 Confirmed reviews ALL

At check-in my accor status was not in your system, been told my staff it was expired but after rechecking it found .the room is quite old and easy.The restaurant staff was excellent and kind.Just convenient because near airport but overpriced for the quality offered.

Dear Valued Guest, Welcome back again! Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that your arrival experience this time did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent the same occurrence in the future. We appreciate your sharing your room and restaurant experiences, thank you once again for your compliment on our staff service. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Geoffroy General Manager

A peaceful break

Customer review rating 4.4/5

Airman C. Solo - 16/01/2020 Confirmed reviews ALL

A very comfortable bed in a quiet room. Excellent pool area. The service in the club lounge was excellent. The staff, as always, were helpful and happy to be there!

Dear Valued Guest, We would like to welcome you back again to Novotel Bangkok Suvarnabhumi Airport. We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our room, pool and especially on our friendly staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

a comfortable stay at a very reasonable price. Nice staff , helpful and pleasant.

Customer review rating 4.4/5

Lisa Couples - 16/01/2020 Confirmed reviews ALL

A very comfortable hotel, perfect for customers who need to take flight departing BKK in the very early morning. Convenient and easy to reach by the Airport Link, however if you are using taxi or private vehicle, it needs a bit of effort in finding the way.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our location and staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Great hotel close to the airport

Customer review rating 4.4/5

Geoff Families - 16/01/2020 Confirmed reviews ALL

This is a quality hotel . Its location is perfect for those late night arrivals or early morning departures.

Dear Valued Guest, Welcome back and thank you for taking the time to write your comments following your stay with us. I am pleased to learn that you enjoyed your stay with us and that you liked so many aspects of our hotel, especially our location. Your feedback means a lot to us, please rest assured that your comments will be passed on to our team member. We look forward to your next stay!. Sincerely, Christophe Geoffroy General Manager

Overall experience was good.

Customer review rating 4.4/5

Wilson Couples - 16/01/2020 Confirmed reviews ALL

The reception quality of TV is very poor. This needs to be improved. When I booked this hotel online, I asked for delivery of local and English newspapers but this request was neglected without an explanation.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that part of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback on television signal and the request on newspaper are very important to us. Please rest assured that we are taking the appropriate measures to address these problems with our team to prevent the same occurrence. Especially, on the newspaper request. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Geoffroy General Manager
Customer review rating 4.4/5

Anonymous Friends - 16/01/2020 Confirmed reviews ALL

Highlight was the spa experience, absolutely wonderful. Unfortunately, issues still exist at check-in regarding insufficient information provided about the automatic debit of credit cards, and the wi-fi did not work in our room despite two requests for assistance.

Long wait in Bangkok

Customer review rating 4.4/5

Omar K. K. Business - 16/01/2020 Confirmed reviews ALL

Very friendly staff, very convenient location, quite nice and spacious room. Poor wifi and issues with drainage at the shower.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our room, location and especially the staff friendliness. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience on internet and shower drain. This will be report to the concerns department for further investigation and improvement. Sincerely, Christophe Geoffroy General Manager

Wonderful

Customer review rating 4.4/5

Anonymous Families - 16/01/2020 Confirmed reviews ALL

Hotel was beautiful. Staff were very helpful and nice. Breakfast buffet was great.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our staff and breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Very pleasant & safe airport hotel.

Customer review rating 4.4/5

Vic Couples - 16/01/2020 Confirmed reviews ALL

Easy access, pleasant, and safe airport hotel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our staff and the location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Convenience with Style

Customer review rating 4.4/5

Anthony J. B. Couples - 16/01/2020 Confirmed reviews ALL

I’ve stayed here many times as a Member of Accor. The staff are always great, but just one small thing we noticed this time was the lack of a small fruit bowl in our room. We have always appreciated this gesture and commented how much we missed it this time!

Dear Valued Guest, Thank you for the great review of our hotel and welcome you back again at your second home in Bangkok! Firstly, I want to apologized about the fruit amenity that wasn't set up in the room prior your arrival as usual. This will be investigate with our front desk and room service team for further investigation, to avoid the same occurrence in the future. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

A Very Solid Airport Hotel

Customer review rating 4.4/5

Jpstarr Couples - 16/01/2020 Confirmed reviews ALL

We had a very pleasant short stay at the hotel. We also ate dinner in the restaurant which turned out to be very good. Rooms were clean but showing a little wear.

Dear Valued Guest, Welcome to Novotel Bangkok Suvarnabhumi Airport Hotel! Thank you for the great review of our hotel room and dinner at our restaurant! We are glad that you enjoyed your short stay with us and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Efficient, helpful, friendly

Customer review rating 4.4/5

Dr D. D. Families - 15/01/2020 Confirmed reviews ALL

I repeat the above. In particular, while we were on the shuttle bus, my wife realised she had left her mobile phone in the room. The driver phoned the hotel, turned back, and i rushed into the hotel. A staff member had already found the phone and was waiting for me by the lifts: WELL DONE NOVOTEL!

Dear Dennis D., Welcome back again! We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our staff and their professional service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Very Happy with the services and staff

Customer review rating 4.4/5

Tl Business - 15/01/2020 Confirmed reviews ALL

I have been staying at the hotel for its proximity to the airport but the staff and services is what have me coming back.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our staff and their professional service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Disappointed by tired rooms

Customer review rating 4.4/5

John B. Solo - 15/01/2020 Confirmed reviews ALL

I arrived by taxi and there was no help with luggage, just waved to reception desk that is not close to entrance. Only there did someone take luggage, but clearly expected tip when he brought it up to room, his attitude meant I didn't tip. Room looked tired, bin in bathroom had lid that just fell off, lots of long black hair on floor. Wifi slow. Air con was noisy and it developed a constant rattle in the middle of the night which meant a change of rooms at 2.30 am. Then at checkout they tried to charge me for a breakfast that I didn't have. Main benefit of the hotel is the walk into terminal, apart from that I'm not sure I'd stay here again

Dear Valued guest, Firstly I would like to thank you for taking the time to advise of your recent stay at Novotel Bangkok Suvarnabhumi Airport hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. I would like to extend my sincere apology and thank you for all the points you mention in your review, especially the air conditioning noise you experienced, the room condition and the poor service you received as a result. This is level of service is certainly not acceptable and will be addressed with the concerned party for further investigation and improvement. I truly hope we can restore your confidence and will have the pleasure of welcoming you back again at Novotel Suvarnabhumi Airport Hotel. Sincerely, Christophe Geoffroy General Manager

Great stay!

TripAdvisor rating 4.0/5

justflmng Couples - 15/01/2020 TripAdvisor review

Very convenient to airport with beautiful surroundings including large swimming pool and tropical Thai garden. The rooms are spacious. There are good restaurants and bars and excellent service with professional courtesy.

Dear justflmng, Thank you for your support to Novotel Bangkok Suvarnabhumi Airport Hotel and for staying with us. We truly appreciate you for taking your time to write this review. Your honest feedback is of great value for us. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments especially on our excellent services and facilities. Sincerely, Christophe G General Manager

a pleasant experience

Customer review rating 4.4/5

Wayne P. Business - 14/01/2020 Confirmed reviews ALL

Pleasant, well appointed room and delightful staff.

Dear Valued guest, Thank you so much for your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. The time you have taken to rate your stay with us is appreciated and well received in assisting us to maintain the exceptional experience. I look forward to welcoming you back at Novotel Bangkok Suvarnabhumi Airport Hotel, when you return to Bangkok in the future. Sincerely, Christophe Geoffroy General Manager

Disappointed with the room

Customer review rating 4.4/5

Stanley Families - 14/01/2020 Confirmed reviews ALL

Very beautiful and majestic exterior and hotel lobby, but a real major disappointment upon reaching the room. A stench of staleness greeted us when the door was opened. The toilet smelled like someone just vomited in there. The toilet blind was broken, the bathtub had black spots, the rubber floor mat was old, yellow and badly stained, and even the bedroom slippers had yellow stains. Baby cot was delivered without blanket and pillow case. Wifi connection was almost non-existent with "Couldn't get IP address" as a problem all the time. Totally not worth it for the price. I'm glad we were only staying for one night.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that your stay experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assure you that every department concerned will be briefed especially on the room cleanliness and the quality of the amenities will be address to housekeeping team. We will look at ways for further improvement on the connection and speed of the internet as well. I do hope this response of mine brings you reassurance on your feedback to us and do reach out to me should your future travels bring you here. Sincerely, Christophe Geoffroy General Manager

Short stay - Satisfied

Customer review rating 4.4/5

Will Business - 14/01/2020 Confirmed reviews ALL

Check in was a breeze - staff was very friendly. I reserved a Junior Suite and it was quiet and fine for my one night stay. I did use the workout facilities - they were impressive for an airport hotel. Did NOT sample any of the bars or restaurants. However since I was in Junior Suite I did have the Executive Lounge which I found to be on par with those at Hyatt and Marriott. Would I stay again? Yes.

Dear Valued Guest, Thank you for the great review of our hotel service, room and other facilities! We are glad that you enjoyed your stay in our Junior Suite and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Excellent

Customer review rating 4.4/5

Rakesh K. Families - 14/01/2020 Confirmed reviews ALL

Good, not bad at all. The staff was very good at the Buisness Centre. They were very helpful.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our staff at business center. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Convenient to airport, clean, good service

Customer review rating 4.4/5

Maggie Solo - 14/01/2020 Confirmed reviews ALL

No problems finding the hotel - I waked through the underground. My room was large and well appointed, with good sheets and a clean bathroom. Breakfast was good - there was a lot of choice.

Dear Valued Guest, Thank you for the great review of our hotel location, the cleanliness and attentive service! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager
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