Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

Great location, hotel staff and nurses were very friendly. I look forward to all the meals during my quarantine. I had mostly Thai dishes and they were great. I enjoyed the garden view, seeing trees and birds. After the seventh day, the 45-minute walk in the garden was peaceful and refreshing.

The bed is comfortable. The dining experience was excellent - great taste, generous portion and attentive service. On the downside, no elevator connecting underground car park and lobby, nobody offer help when they saw me carry luggage upstair, no greetings and let me walk around to find the check-in counter. The place and room is dusty so probably need more cleaning as it is full of carpet.

Easy to transport

Often I choose to stay at this Novotel because of good services and fine facilities! Thanks to Khun Wonmi for always taking so good care of my reservation and all the other wonderful staff taking care of all my needs during my stay. Khun Put at Bell section is amazing and I know him for so many years and he skyways smiles and chats with me. So is khun Bow at the bakery shop!

Easy check in, quiet room, great food

Smooth check in, room was a little dated and smelt dusty however it served its purpose.

Spacious room and generous meal plan for 15 nights quarantine. Room service and housekeeping are efficient. Convenient location for flying to another location after quarantine. I would have given a 10 if not for the intermittent and low speed WiFi. I had a number of virtual meetings and the connection was not satisfactory.

- Hotel personnel was courteous - Food was very good - Room offers big windows and decent space for living - Hotel was clean and offered a garden area - Internet was poor at 10M/s download and not even 1M/s upload. Alternate solution like pocket wifi and wired connection did not help. Difficult to execute remote professionnal activities for that reason.

Good stay. Facilities and dining limited but to be expected in the current covid conditions. Staff very helpful.

Sadly, our trip was cancelled months ago due to the Corona virus. I called to cancelled our reservation and request a refund back in July. I am still waiting for my refund. When I call to inquire, I am told to be patient, that the refund is approved but it will take a while. I have been waiting more than 3 months.

I have stayed at this hotel on three occasions now and it always provides a reasonable experience. Good restaurants with quality food and drink. Rooms are functional but will need updating in the near future. Free shuttle bus is efficient and staff friendly or you can walk to the hotel using the underground link corridor.

High level of comfort , beautiful and comfortable room. We did not expect that it would be so quiet at night, despite the proximity of the airport. The hotel also offers a Shuttle service from the airport to the hotel

From the courtesy pick up, check in, restaurant, bar, all were well above average. This was our third time at the Airport Novotel Bangkok and will certainly not be our last.The rooms are very comfortable and kept spotlessly clean. Overall a very good welcome to Thailand.

Shuttle between airport and Hotel without any waiting time. Check in flawless. Room clean. Requested wake up call to the second. Luggage support in the morning fast. Evening drinks and food in the Lounge excellent. Staff professional and very friendly. We’ll stay there on our way back to Germany again.

I have previously commented on the Front office staff led by Kuhn Patcha. Now I would like to compliment the staff at the Biz Lounge and especially the serving staff in the restaurant part. They are warm and friendly and can’t do enough for you. And the Lounge itself, despite being an airport hotel, is one of the best I’ve been to in terms of food and beverages.