Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

We had a number of disappointing experiences while staying for one night at the Novotel at Bangkok Airport. Firstly, on arrival, we did not receive any help with our luggage from the concierge but we could see other guests receiving this service (and staff standing around who could certainly have helped). Secondly, after checking in, the staff on the front desk directed us to the wrong side of the hotel to find our room. It's a very large hotel and meant we had to walk a long distance. Again, we did not receive any help with our luggage. The room itself was nice and well decorated, and the bed was comfortable. However, the room was poorly ventilated (you cannot open the windows) which resulted in an unpleasant stuffy smell. We also found a pubic hair in the bath. We decided to order room service for dinner - two pizzas and a bottle of whisky. We were told this would take a bit longer than usual - 40 minutes or so. This was no problem for us. However after 90 minutes our order still had not arrived and it took several attempts to reach someone on the phone to enquire about our order. When the order finally arrived the whisky was incorrect. We appreciated that this might be due to a language barrier and explained to the staff member what we wanted. He said he would go and get us the correct whisky but never returned. Finally, the glass shower door broke off at the hinges when used. This was quickly fixed by hotel staff. For the price of the hotel, we were disappointed with the level of service. We would not use this hotel again.

The situation present at the time with the corona virus effected everyone there. Most everything was closed accept the restaurant, just a little pricey but expected at the airport. Overall stay was acceptable and will stay there again.

Large room,clean, but overpriced.

Lovely reception staff brought our booking forward for us due to covid....early flight back to UK.

Perfect location - within 2 mins walk from arrivals & departure halls. Rooms were very clean, bathrooms were amazing with all the amenities. Even fruit plate was there to greet us. Huge bed - it was space for 2 adults and 1-2 kids actually! Very comfortable work station. Staff were extremely friendly at the check in & check out. We didn’t ordered breakfast although variety is available from menu. There are food outlets available within 2 mins walking distance - Starbucks, 7/11, Subway and etc. It was only 1 minor disappointment during our stay - I had to pay for printing pages at hotel’s business room. I expected it to be complementary for such expensive accommodation.