Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

Customer review rating 4.4/5 16,636 reviews
Novotel Bangkok Suvarnabhumi Airport
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+ 27 Services
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Hotel extras

  • 20-minute Airport Link train-ride to Bangkok

  • Outdoor garden pool, spa, fitness centre

  • 24-hour buffet dining at The Square

  • Ergonomic work space, marble en-suite bath

  • Premier Floor VIP room with Lounge breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 00h00

Check out up to 00h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI BKK
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel
Moo 1 Nongprue Bang Phli
10540
samut prakarn
thailand

Tel: +6621311111

Fax: (+66)2/1311188

Contact email

Check-in from 00h00

Check out up to 00h00

  • BKK City Centre :   Suvaranbhumi

  • By plane

    SUVARNABHUMI BKK At 0.3km / 0.19 miles - Shuttle free

GPS :13.696579, 100.751698

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room King or Twin

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Accessible room

Superior Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 34
  • Views: Airport view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Accessible room

Superior Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 34
  • Views: Garden side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 34
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 34
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor 2 Single Beds

  • Max. number of persons: 4
  • Area: From 34
  • Views: Pool side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor One King-size Bed

  • Max. number of persons: 4
  • Area: From 34
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 56
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor Suite 1 Double Bed

  • Max. number of persons: 4
  • Area: From 63
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24-hour dining restaurant with international buffets, à la carte and Sunday Brunch

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SALA THAI

Type of cuisine: null

Authentic Thai cuisine

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOLDEN VILLAGE

Type of cuisine: null

The luxurious and elegant Chinese restaurant features an exquisite selection of traditional Cantonese dishes. Various finest food is created by Chef Prasit Jariyayothin, experienced for more than a decade at famous Chinese restaurants.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KINSEN

Type of cuisine: Japanese

Modern Japanese cuisine offering a variety of popular Japanese dishes and regional specialties. Exciting Japanese open kitchen for Teppanyaki by Chef Phairot Khong-un.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE GOURMET

Type of cuisine: Cafe

With a sophisticated selection of homemade French pastries, croissants and confectionery, Le Gourmet evokes the experience of a fine afternoon in a boutique patisserie in Paris.

Lunch

07:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM LOUNGE

Photo non contractuelle / Strictly non binding

A joyful place for relaxation offers a wide range of cocktails and beverages with live entertainment Monday-Saturday from 18.30 h until 22.00 h. Atrium Lounge also features a cigar room with comfortable sofas and a selection of finest wines and cigars.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

Healthy drinks, light snacks and cocktails

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TOUCHDOWN SPORTS BAR

Photo non contractuelle / Strictly non binding

Open daily from afternoon till late for your casual bites with local and international beverages while your favourite sports games are on.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 814

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Bangkok Suvarnabhumi Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

16,636 reviews

tripadvisor

TripAdvisor Rating 4.0/5

6,812 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great overnight stay

Customer review rating 4.4/5

Nicola E. Couples - 14/02/2020 Confirmed reviews ALL

Great hotel and staff amazing. We had a basic room which was lovely. Food and drink good and we made use of the Happy hour around the pool.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our hotel staff, food and beverage as well as our happy hour at the pool bar. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Well Located

Customer review rating 4.4/5

Anant S. Business - 14/02/2020 Confirmed reviews ALL

Good

Dear Valued Guest, Thank you for the great review of our hotel location! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

An excellent airport hotel

TripAdvisor rating 4.0/5

Bill S 14/02/2020 TripAdvisor review

I have previously commented on the Front office staff led by Kuhn Patcha. Now I would like to compliment the staff at the Biz Lounge and especially the serving staff in the restaurant part. They are warm and friendly and can’t do enough for you. And the Lounge itself, despite being an airport hotel, is one of the best I’ve been to in terms of food and beverages.

Dear Bill S, Thank you very much for your recent visit at Novotel Bangkok Suvarnabhumi Airport Hotel and such a beautiful compliment on our staff at Biz lounge. The time you have taken to review your stay with us and our food and beverage department is appreciated and well received in assisting us to maintain the exceptional experience. I am looking forward to welcoming you back in near future. Until then, wishing you safe trips and travels Sincerely, Christophe G General Manager

Well located hotel, with some great features but overall disappointing

Customer review rating 4.4/5

Salman Business - 13/02/2020 Confirmed reviews ALL

The hotel has a nice ambience and a great location for anyone with an early flight. However the bad smell in the bathroom was a real let down. It stank like the toilet had not been cleaned properly. The TV was ancient with a bad reception and a poor experience. The bed was comfortable as were the pillows. The best experience was the gym which for a hotel was excellent. Overall for the price I expected a better standard of upkeep. In several places the carpet is stained and elevators creaked and groaned. The quality of the buffet breakfast was below par with absent staff and a general lack of food quality. The baked goods tasted blanded as did the cold meats and cheeses. No one was on hand to offer a cup of coffee or tea and the omelette maker was not working. Why advertise that breakfast begins at 3 am if there is no staff even at 5.30a.m. For the ho-hum experience the price was ridiculously high. I much prefer the W Bangkok.

Dear Salman S. Thank you for having taken the time to share with us your detailed observations following your recent visit with us. I am sincerely sorry that your stay was not up to your expectations and I do apologize for the inconveniences faced. I have taken good note of your comments on cleanliness and I regret that we did not have a chance to fix this immediately, as to ensure you would have had a better overall impression. I do appreciate as well your remarks on the quality and service of your dinner in the room and the breakfast at the restaurant and be assured that this has already been shared directly with our head of departments for immediate action and follow up. It is indeed very important for us to be able to offer a constant quality of service, whatever time our guests join our restaurant for breakfast (from 300am in this instance). I am also glad to read that you did appreciate our fitness and comfy beds. Thank you again for your constructive feedback and I do hope that you'll give us another opportunity to be at your service again in the future. Sincerely yours, Christophe Geoffroy, General Manager

Nicer than expected, great airport hotel

Customer review rating 4.4/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

Booking, arrival, and check-in were all smooth. The lobby is airy and nicely decorated, nicer than one might expect for an airport hotel. Our room was as we would have expected. We had dinner in the sports bar with our young child and it was easy and casual. The food was better than we expected and the cold beer refreshing after a long day of traveling. Staff were all extremely nice and helpful.

Dear Our Valued Guest, We are delighted that you choose Novotel Bangkok Suvarnabhumi Airport Hotel as your destination during your recent visit in Bangkok. Your great feedback about touchdown sport bar as well as the service is our best reward and we are so grateful that we succeeded in creating a memorable experience for you. We look forward to welcoming you back at the Novotel Bangkok Suvarnabhumi Airport Hotel. Sincerely yours, Christophe Geoffroy General Manager

Absolutely incredible treatment

Customer review rating 4.4/5

William Couples - 13/02/2020 Confirmed reviews ALL

From airport pickup to fantastic upgrade the Novotel exceeded our high expectations.

Dear Our Valued Guest, Thank you for staying at the Novotel Bangkok Suvarnabhumi Airport Hotel during your recent visit to Bangkok. Feedback such as this from our loyal Le Club Platinum patrons is highly valued as it makes us better. I am happy to hear that Khun Patcha and her team were able to enhance your trip. We consider that the Front Office team is the face of the hotel and the first contact for all the issues. Their outstanding performance deservedly earn your compliment. Have a pleasant one more night with us and hope to see you again soon. Sincerely yours, Christophe Geoffroy General Manager

well located

Customer review rating 4.4/5

Bob O. Solo - 13/02/2020 Confirmed reviews ALL

Very quite location in a busy city. Surroundings were very specious with large garden and an excellent Gym. The staff across all sectors were very pleasant and extremely helpful.

Dear Our Valued Guest, Thank you so much for your amazing review about your experience at Novotel Bangkok Suvarnabhumi Airport Hotel. I’m glad you valued our location, service and gym. It’s nice to hear that our team made your stay comfortable and done extra steps for you to feel like home away from home! With my great pleasure, your feedback has been shared among the team and we hope to see you again very soon in the near future. Sincerely yours, Christophe Geoffroy General Manager

Clean rooms with comfortable bed, close to the airport

Customer review rating 4.4/5

Damien Business - 12/02/2020 Confirmed reviews ALL

Very comfortable stay. Nice sized room with a good breakfast. Thank you

Dear Our Valued Guest, I’m glad you valued our location, room and breakfast. It’s nice to hear that our team made your stay comfortable and done extra steps for you to feel like home away from home! With my great pleasure, your feedback has been shared among the team and we hope to see you again very soon in the near future. Sincerely yours, Christophe Geoffroy General Manager

Always good

Customer review rating 4.4/5

Roy C. Couples - 12/02/2020 Confirmed reviews ALL

We love this hotel, as it is peace and elegance at a busy airport. The restaurant food is very good although expensive. Rooms are beautiful

Dear Valued Guest, Welcome back! Thank you for loving our hotel and the great review of our hotel room and restaurant! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

excellent location very good for the airport

Customer review rating 4.4/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Although only for one night the hotel was a very pleasant experience

Dear Our Valued Guest, Thank you for staying at the Novotel Bangkok Suvarnabhumi Airport Hotel during your recent visit to Bangkok. We truly appreciate your support as it really encourage us. If there is any future plan to visit us or any further comments about us, please feel free to reach out to me any time. Sincerely yours, Christophe Geoffroy General Manager

As always, most satisfactory.

Customer review rating 4.4/5

Jay M. Business - 12/02/2020 Confirmed reviews ALL

The staff were professional and friendly, as they always are. The 2000 BHT Food and Beverage Voucher was a pleasant surprise and put to good use in the sports bar.

Dear Our Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. Feedback such as this from our loyal Silver patrons is highly valued as it makes us better. Our biggest asset of the hotel is our people and I am happy to hear that we as well as our recognition gift were able to enhance your trip and make it memorable. I look forward to welcoming you back at the Novotel Bangkok Suvarnabhumi Airport Hotel, when you return to Bangkok in the future. Sincerely yours, Christophe Geoffroy General Manager

Overpriced

Customer review rating 4.4/5

None Couples - 12/02/2020 Confirmed reviews ALL

Very overpriced, great location, we were upgraded to a bigger room, but we did not need it, they put a 2000 baht hold on your credit card, even though we did not use any extras, 3 days later the fu day are still showing as a charge on my credit card, I don’t like this, it’s not right, I never used anything that needs to be paid for, putting a hold on my funds is wrong

Good stay

Customer review rating 4.4/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

Excellent visit

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Convenient location, nice and friendly staff

Customer review rating 4.4/5

Sk Couples - 12/02/2020 Confirmed reviews ALL

Great location within a walking distance to the airport. Free frequent shuttle and very helpful and friendly staff. Room is clean and comfortable. The blind in the bathroom needs to be fixed.

Dear Our Valued Guest, I am delighted to learn how much you enjoyed your stay with us both on service aspect and the location. And also I would like to thank you for the feedback about the blind curtain. I have instructed our Executive Housekeeper and Chief Engineer to ensure that the appropriate actions have been taken to avoid any re-occurrence. We certainly look forward to the opportunity to welcoming you back in the very near future. Sincerely yours, Christophe Geoffroy General Manager

Beware the breakfast voucher trap

Customer review rating 4.4/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

The location of the hotel is very convenient, and the room was very comfortable. I would have provided a much higher rating had it not been for the entirely unsatisfactory experience with the breakfast vouchers. We were each given a 500 THB breakfast voucher to be used in the main restaurant. Only after we had ordered and asked for the check to sign were we told that the voucher can only be used for the breakfast buffet. We spoke to who I think may have been the manager at the restaurant who indicated that the 1000 THB would be credited at check out. This did not happen. When we checked out the full cost of the breakfast was charged and I was again told that the voucher can't be used for the A La Carte breakfast, and was further told that the manager of the restaurant did not agree to the credit. We had a plane to catch so I was not going to bother wasting any more time arguing over the point. Frankly, if you're offering a 500 THB breakfast voucher surely it is up to me what I then use that for. The whole experience left a rather unpleasant taste. I need to stay at Bangkok airport again at the end of this week and have decided to stay at the Meriden resort instead. It is further away from the hotel but I simply will not go back to this Novotel

wonderful and very quiet hotel

Customer review rating 4.4/5

Stacy H. Friends - 11/02/2020 Confirmed reviews ALL

Staff was very friendly and accommodating, food and wine were excellent at the restaurant, and live music at the bar was a nice touch. The check in service could be improved in the amount of time it took to check in was longer then expected.

Dear Our Valued Guest, Thank you for your recent stay at Novotel Bangkok Suvarnabhumi Airport. We very much appreciate you sharing your feedback with us. It is always important to us to know what we should work on especially the speed of check in to improve our service and provide memorable stay experiences. And the positive feedback were encouragement for us as well. If there is anything I can do to assist in making your future stays more comfortable, please do not hesitate to let me know. Sincerely yours, Christophe Geoffroy General Manager

Can't beat location for morning flights but the rest...

Customer review rating 4.4/5

Fredrik G. Business - 11/02/2020 Confirmed reviews ALL

Came late at 1.30 and had a pre-paid booking. I was alone in the lobby with two staff but still the check in process was well over 10 minutes. The premium room I booked for 7k thb plus (breakfast not included) was really old and tired. There was two power outlets in the whole room for charging phone and computer but nothing next to the bed. I must say the bed was ok. In the morning I called for bell service about 10 minutes before I planned to leave. 15 minutes later I left the room and went to the front desk. After waiting a bit I told the girl I called for bell service 20 minutes ago and asked her to make sure they quickly got my luggage sent down as I had a flight to catch (as 100% of people staying there). After about 5 minutes still nothing so I go back to ask what is happening. She says she's sorry but no answer from bell service and then she forgot. Another weird thing is that I booked at 11.15 pm Bangkok time. I always make an effort to book direct with the hotel and I'm pretty sure I was on the hotel website. When I Showed up 2 hours later they said I had booked with Expedia? Maybe they outsource bookings at out of service hours. Overpriced and don't deliver the basics they should. Never again and has really antagonized me against staying with Novotel as a brand as well.

Great hotel

Customer review rating 4.4/5

Howard S. Couples - 11/02/2020 Confirmed reviews ALL

Great location fabulous buffet very comfortable room beautiful hotel

Dear Our Valued Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I believe our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back. Sincerely yours, Christophe Geoffroy General Manager

Comfortable hotel and an ideal location for the Airport

Customer review rating 4.4/5

Ed T. Couples - 11/02/2020 Confirmed reviews ALL

Stayed in room 2503. The room is beginning to look a bit tired and could do with refurbishment. Being British I like to drink English breakfast tea but none was to be found in the room. this is a minor complaint but by providing a slightly extra variation on complimentary drinks would be nice. Overall a very comfortable stay and found the staff very polite and always willing to help. I will be using this hotel again in the future as I have never had a bad experience.

Dear Valued Guest, Thank you for your continuous support and for the great review of our hotel! We are glad that you've always enjoyed your stay. Your kind opinion on our room condition and also on the English breakfast tea will be share with our team to continue to improve and motivate them to deliver an exceptional Novotel stay. Especially, the English breakfast tea should be restock every time when our housekeeping team are doing their cleaning service. Thank you once again for reviewing and we hope we can welcome you back in the very near future. Sincerely, Christophe Geoffroy General Manager

Good location for connecting flights in early morning. Just 5 mns drive to the airport

Customer review rating 4.4/5

Minavanh P. Couples - 10/02/2020 Confirmed reviews ALL

The staff are helpful and very friendly. Good atmosphere

Dear Valued Guest, Welcome back again! We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our staff as well as our location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager
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