Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

The stay was as pleasant as it could be at these circustamces (Covid-19)

Huge & impersonal which suited us fine for our nights stay before a long haul flight. The room was clean & comfortable, if a little tired. Did the job.

I booked hotel due to nice swimming pool shown in photos and had a 7 am flight the next morning. Unfortunately the pool was closed. The room was nice and the bed was comfortable.

Due to Covid19 a lot of the facilities were shut which was a shame - however we still had a very satisfactory visit

Very convenient and comfortable.

Didn’t stay overnight as flight change but used the room to rest and refresh before heading home. This was during the Covid 19 outbreak and subsequent shutdown or most services.

We had a great stay there. A nice room, beautiful facilities, including the pool. The people were so nice there and the convenience to the hotel to the airport is great. We were very disappointed in the pool because there are a very few lounge chairs. It is much worse because virtually all the guests simply left a book on one of the occupied lounge chairs and actually used the chair ten minutes during a four hour period. I observed this while laying on the concrete. Not good.

Situated next to the airport. Courtesy bus available from terminal.

Very nice stay very good price very good breakfast very clean room very good staffs.

They 24 hour room feature is convenient.

Nice hotel, polite staff, clean rooms. BUT unfortally there was Beeping sound from coming from the bathroom every 3o min, Staff came for look for the problem but could not localize the problem, and we were offered a new room, but this was late night and wife, kid and baby was sleeping already. So the possessive thing it only kept one of us from not sleeping.

Hypocrisy in terms of the hotel's position on 'environmental sustainability'. Asks customers to re-use towels 'for the environment'. Meanwhile, single-use nespresso capsules in the room, as well as a large number of single-use plastic toiletries (including duplicates of everything). Highly unnecessary and hypocritical. There are ways to maintain a 'luxury experience' without the single-use, such as high-quality products offered in bulk containers, or asking customers in advance how many sets of items they will require. Given the increasing social conscience about the environment and the hotel industry's strain on the ecosystem, I expect Novotel, as a global brand to be more forward-thinking and honest in its execution, rather than 'green-washing' by pretending that the towels alone are what will make a difference.

Prima

For us it was a safe place to stay on our departure from Thailand in this COVID-19 ourbreak.

My wife and I booked a one night stay here as the last night before we were to travel back to the states but then the coronavirus hit and our flights were cancelled and there went the whole trip. Even though we booked a non-refundable room I expected this hotel to give us a refund due to the circumstances. No such luck. They refused which I think in light of what's happening in the world is inexcusable. Shame on you. I will be sure to share this with all of my social media outlets too.