Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

Highlight was the spa experience, absolutely wonderful. Unfortunately, issues still exist at check-in regarding insufficient information provided about the automatic debit of credit cards, and the wi-fi did not work in our room despite two requests for assistance.

Very friendly staff, very convenient location, quite nice and spacious room. Poor wifi and issues with drainage at the shower.

Hotel was beautiful. Staff were very helpful and nice. Breakfast buffet was great.

Easy access, pleasant, and safe airport hotel.

I’ve stayed here many times as a Member of Accor. The staff are always great, but just one small thing we noticed this time was the lack of a small fruit bowl in our room. We have always appreciated this gesture and commented how much we missed it this time!

We had a very pleasant short stay at the hotel. We also ate dinner in the restaurant which turned out to be very good. Rooms were clean but showing a little wear.

I repeat the above. In particular, while we were on the shuttle bus, my wife realised she had left her mobile phone in the room. The driver phoned the hotel, turned back, and i rushed into the hotel. A staff member had already found the phone and was waiting for me by the lifts: WELL DONE NOVOTEL!

I have been staying at the hotel for its proximity to the airport but the staff and services is what have me coming back.

I arrived by taxi and there was no help with luggage, just waved to reception desk that is not close to entrance. Only there did someone take luggage, but clearly expected tip when he brought it up to room, his attitude meant I didn't tip. Room looked tired, bin in bathroom had lid that just fell off, lots of long black hair on floor. Wifi slow. Air con was noisy and it developed a constant rattle in the middle of the night which meant a change of rooms at 2.30 am. Then at checkout they tried to charge me for a breakfast that I didn't have. Main benefit of the hotel is the walk into terminal, apart from that I'm not sure I'd stay here again

Very convenient to airport with beautiful surroundings including large swimming pool and tropical Thai garden. The rooms are spacious. There are good restaurants and bars and excellent service with professional courtesy.

Pleasant, well appointed room and delightful staff.

Very beautiful and majestic exterior and hotel lobby, but a real major disappointment upon reaching the room. A stench of staleness greeted us when the door was opened. The toilet smelled like someone just vomited in there. The toilet blind was broken, the bathtub had black spots, the rubber floor mat was old, yellow and badly stained, and even the bedroom slippers had yellow stains. Baby cot was delivered without blanket and pillow case. Wifi connection was almost non-existent with "Couldn't get IP address" as a problem all the time. Totally not worth it for the price. I'm glad we were only staying for one night.

Check in was a breeze - staff was very friendly. I reserved a Junior Suite and it was quiet and fine for my one night stay. I did use the workout facilities - they were impressive for an airport hotel. Did NOT sample any of the bars or restaurants. However since I was in Junior Suite I did have the Executive Lounge which I found to be on par with those at Hyatt and Marriott. Would I stay again? Yes.

Good, not bad at all. The staff was very good at the Buisness Centre. They were very helpful.

No problems finding the hotel - I waked through the underground. My room was large and well appointed, with good sheets and a clean bathroom. Breakfast was good - there was a lot of choice.