Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

Customer review rating 4.4/5 17,192 reviews

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Novotel Bangkok Suvarnabhumi Airport
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+ 27 Services

Hotel extras

  • 20-minute Airport Link train-ride to Bangkok

  • Outdoor tropical garden pool, spa & fitness centre

  • 24-hour buffet dining at The Square

  • Ergonomic work space, marble en-suite bath

  • Premier Floor VIP room with Lounge breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 00h00

Check out up to 00h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI BKK
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • GolfPaying
  • TennisPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel
Moo 1 Nongprue Bang Phli
10540 samut prakarn
thailand

Tel: +6621311111

Fax: (+66)2/1311188

Check-in from 00h00

Check out up to 00h00

  • BKK City Centre :  Suvaranbhumi

  • By plane

    SUVARNABHUMI BKK At 0.3km / 0.19 miles - Shuttle free

GPS :13.696579, 100.751698

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room King or Twin

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with 1 king size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Airport view, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with 2 single beds

Accessible room
  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Garden View, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor 2 Single Beds

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Pool side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor One King-size Bed

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24-hour dining restaurant with international buffets, à la carte and Sunday Brunch

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SALA THAI

Type of cuisine: null

Authentic Thai cuisine

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOLDEN VILLAGE

Type of cuisine: Chinese

The luxurious and elegant Chinese restaurant features an exquisite selection of traditional Cantonese dishes. Various finest food is created by Chef Prasit Jariyayothin, experienced for more than a decade at famous Chinese restaurants.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KINSEN

Type of cuisine: Japanese

Modern Japanese cuisine offering a variety of popular Japanese dishes and regional specialties. Exciting Japanese open kitchen for Teppanyaki by Chef Phairot Khong-un.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE GOURMET

Type of cuisine: Cafe

With a sophisticated selection of homemade French pastries, croissants and confectionery, Le Gourmet evokes the experience of a fine afternoon in a boutique patisserie in Paris.

Lunch

07:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM LOUNGE

Non contractual photo

A joyful place for relaxation offers a wide range of cocktails and beverages with live entertainment Monday-Saturday from 18.30 h until 22.00 h. Atrium Lounge also features a cigar room with comfortable sofas and a selection of finest wines and cigars.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Non contractual photo

Healthy drinks, light snacks and cocktails

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TOUCHDOWN SPORTS BAR

Non contractual photo

Open daily from afternoon till late for your casual bites with local and international beverages while your favourite sports games are on.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 814

  • Maximum capacity: 1300 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Bangkok Suvarnabhumi Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,192 reviews

tripadvisor

TripAdvisor Rating 4.0/5

7,162 reviews

Well located

Customer review rating 4.5/5

Somchai O. Solo - 19/01/2021 Confirmed reviews ALL

Good and friendly service

Dear Valued Guest, Thank you for being our royal guest throughout this crisis time. We appreciated the great review of our hotel! We hope your next visit will be much more comfortable than the previous one. Meanwhile, stay safe and healthy. Sincerely, Christophe Geoffroy General Manager

Close to the airport, good Air Con

Customer review rating 3.0/5

Sam Business - 14/01/2021 Confirmed reviews ALL

Close to the airport, rooms are fine, the Air Con is good, and the employees are nice.

Dear Valued Guest, Welcome back again! Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that your sleeping quality did not meet your expectations; please allow me to express my sincerest apologies. Your compliment on our staff and our room are much appreciated. Your comment on our food quality, especially, on the mango salad had been brought to our kitchen team attention, as well as the order taker to clarify and pay special attention to each order. At Novotel, we aim to provide a superior service experience for every customer; therefore your feedbacks are very important to us. Please rest assured that we are taking the appropriate measures to address each problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you and the pilots from Fedex will give us the opportunity to better serve in the near future. Sincerely, Christophe Geoffroy General Manager

DIDN'T HAVE MANY OPTIONS AS OF QUARANTINE STAY

Customer review rating 3.0/5

Thai P. Business - 03/01/2021 Confirmed reviews ALL

As this stay has not been a stay of pleasure but has been forced on me and my close friend of the Government of Thailand due to the recent world wide accuring virus - we could not leave the room. The window is inwards the building - the floor overtaped with plastic - noises of ongoing rennovation therefor recognizable over the whole stay - it is NOT in any way what I or my friend thought this quarantine stay would play out. I am handicapped and dependent on the daily condition wheelchair bound. The garden is a horrific experience. It is out of partly damaged wood planks with of course stairs so that a wheelchair bound individual would need to be carried up - something nobody could actually do - so thank the allmighty god the one time I have used the garden I made the stairs but had horrific pain the following 72 hours. For an international airport hotel what has been good actually very good was the food. What was NOT pleasant has been the form of serving it - paper boxes which made the foods condition fast not so great. The bathroom has been handicapped equipped but the hygiene has not been great and cleaning did not happen more than every 4 days - if you not ask for towels or water or what ever you would not have gotten it. There had been no proper autmatism or care in especially when you can not leave the room. How ever - I hope I never need to stay in a state mandated hotel quarantine ever again - as having an own house in Bangkok and being friends with a resident manager of another Novotel - as already stated I am totally used to a different standart and care with this brand.

Dear Valued Guest, Thank you for taking the time to tell us about your quarantine experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that your experience did not meet your expectations. Please allow me to explain that as an ASQ hotel there are some rule and standard, set by the ministry of public health that our hotel should follow. Such as disposable product to be use for serving meal to all an ASQ guest. Room cleaning must be schedule only after the 1st swab test was confirmed negative (cleaning on day 7, 10 and 13). Your feedback on Thai garden will be discuss among our management team. Especially, on the wooden floor that need to be inspect and fix urgently. Mr.A., We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Geoffroy General Manager

Good stay

Customer review rating 5.0/5

Sonam Y. W. Solo - 03/01/2021 Confirmed reviews ALL

Very professional

Dear Valued Guest, Thank you for taking the time to share your feedback on your previous stay with us. We are glad that the training classes went well with all the pilots at AATC. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Geoffroy General Manager

Enjoyed the stay

Customer review rating 4.5/5

Montha Families - 01/01/2021 Confirmed reviews ALL

The food was good, and the staff extremely helpful and kind. Many thanks to them.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. We wishing you a happy new year, enjoy your quality time with your family, relative and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Comfortable and friendly stuff

Customer review rating 3.5/5

C. Y. S. G. Business - 01/01/2021 Confirmed reviews ALL

I enjoyed my stay in novotel airport bkk hotel. Food is awesome.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your quarantine stay and hope to see you again as during a normal situation. Sincerely, Christophe Geoffroy General Manager

Good place for ASQ

Customer review rating 4.0/5

Paul M. Families - 29/12/2020 Confirmed reviews ALL

Stayed for 15 nights for ASQ. All OK given the circumstances.

Dear Valued Guest, Welcome back again! Thank you for the great review on your quarantine stay! We are glad that you enjoyed your stay even this time it was on a different purpose. We do hope to welcome you back again during a normal situation and wish that your family are safe and stay healthy. Sincerely, Christophe Geoffroy General Manager

EXCELLENT!

Customer review rating 5.0/5

Tenzin T. Business - 28/12/2020 Confirmed reviews ALL

EXCELLENT

Dear Valued Guest, Welcome back again and thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Geoffroy General Manager

As good as can be. Wonderful stay.

Customer review rating 4.5/5

Karma D. Business - 28/12/2020 Confirmed reviews ALL

Keep up the good work

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us along with other pilot from Bhutan and hope to see you again during a normal situation. Sincerely, Christophe Geoffroy General Manager

Good food!

Customer review rating 4.5/5

Papitchaya S. Families - 27/12/2020 Confirmed reviews ALL

Great food! Good service!

Dear Valued Guest, Thank you for taking the time to share your feedback on your 15 nights quarantine with us. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Geoffroy General Manager

Good food and friendly staff

Customer review rating 3.5/5

Arminda P. Families - 26/12/2020 Confirmed reviews ALL

We had a great “quarantine “ stay that we truly enjoyed the best were the food selections.... gourmet food that suits our taste preferences in food. Every were satisfactory... friendly and efficient staff, systematic quarantine procesures done based on Covid SOP. The only negative thing I can say about during our stay was the hotel is not modern style and our room 1302 & 1330 doesnt commensurate our standard of cleanliness ( 2.5/5 rating only)

Dear Valued Guest, We very much appreciate your comments regarding your quarantine stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Especially, on our food selections and taste. I will pass on your comment on the cleanliness of the guest room, toilet to our housekeeping team for an immediate improvement and thoroughly inspect on each point you've mentioned. Thank you again for sharing your experience, and we hope your family will have a pleasant stay in Sri Racha. Sincerely, Christophe Geoffroy General Manager

Good experience as an ASQ guest, but not 100% perfect as I did not get the letter signed by the Communicable Disease Control Officer.

Customer review rating 4.0/5

Luc S. Families - 26/12/2020 Confirmed reviews ALL

Everything fine but the letter that was not received when I checked out. The checkout desk attendant told me my address in Thailand was not clear. So the letter was not signed by the Communicable Disease Control Officer. I provided the complete address and even made a double check with a phone call between the attendant and my wife who is staying at this address. The attendant told me the letter will be sent by Post Office. Last Wednesday, having not received the letter, I sent a reminder to the email address I used for the booking and I got a polite reply. Now after one week, I did not receive the letter yet. This is embarrassing as now I still need to try to contact the hotel to fix this issue. About the question hereafter regarding how I booked the hotel, I made the reservation by email to the reservation email address of the hotel available in the ASQ hotel list attachments. I ticked the choice "I called the hotel" but it was done by mail and far in advance.

Dear Valued Guest, Thank you for taking the time to share your feedback. We apologized for the inconvenience regarding the delayed on your certified letter that couldn't be obtain upon departure. Our team had been trying very hard to get it sort for you. As the letter couldn't be issue directly by our hotel staff but from the Decease control department only. I hope that by now the letter should arrive at your mail box, as well as by e-mail message! Once again thank you for your stay and support toward our hotel. We hope that you will come back and stay with us again during the normal situation or on your vacation trip to Bangkok. Sincerely, Christophe Geoffroy General Manager
Customer review rating 5.0/5

Vladimir Families - 26/12/2020 Confirmed reviews ALL

Well conditions for quarantin. Without active mooving very strong time.No entrance to fitness center.The meal are very testy .Service is fast and frendly.Water in the mini bar is overpriced , small bottle 220 bhat = 7 € ???? Philosophy of the life : drinks for pleasure, water for life.

Dear Valued Guest, Welcome back! Thank you for the great review of our hotel during your quarantine 15 nights with us! We are glad that you enjoyed your food and stay. Due to some restriction on ASQ program that fitness center is not allow for an ASQ guest. The safety of our guest are our top priority. Once again thank you for visiting us and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

"Simply elegant"

Customer review rating 4.5/5

Sheryl Solo - 23/12/2020 Confirmed reviews ALL

Amazing and welcoming friendly professionals, the hotel is in Good location with lots of recreation areas, clean and very comfortable. Excellent buffet dinner, I had a pleasant and wonderful time.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our room cleanliness, facilities and the location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Good stay

Customer review rating 3.5/5

Anonymous Families - 21/12/2020 Confirmed reviews ALL

The experience was alright but the cleanliness could be better. I spent the first few days wondering if the air conditioning had mould. I also experienced many problems with the wifi. My needs were catered to, though, so overall it was pleasant enough.

Dear Valued Guest, Thank you for taking the time to share your feedback on your 15 quarantine nights with us. We hope to welcome you back to our hotel again as our valued returning guest! Have a wonderful time visiting your family and friends. Sincerely, Christophe Geoffroy General Manager

Good stay excluding comments below;

Customer review rating 4.0/5

Norio K. Solo - 20/12/2020 Confirmed reviews ALL

1) hand shower in the toilet should be installed. 2)size of each menu-food is too big; e.g. Size of Piza is 4 times of my expectations. The introduction of selection of "S,L" or "S,M,L" is suggested. 3) I prefer the system of "2-4 items pick-up from menu" to " pick-up one from Appetiser or Main course. 4) The introduction of the light wind into Thai garden. It may bring birds-coming. We can get the better refreshment.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive a feedback for our valued returning guest. I will share your comments with our team. Especially, to the food & beverage manager. I am sure that this feedback will help support and encourage all of our staff as we strive to continuously improve the quality of our product and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Well located

Customer review rating 3.5/5

Kalidasan B. Business - 18/12/2020 Confirmed reviews ALL

Poor WiFi

Dear Valued Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager
Customer review rating 3.5/5

Mohamad H. Business - 18/12/2020 Confirmed reviews ALL

Food is very fantastic but internet need to improve.

Dear Valued Guest, Thank you for spending time with us on your 15 nights quarantine and for the fantastic review of our hotel kitchen staff! We are glad that you enjoyed our meal throughout the stay and hope to see you back again. The message had been passed on to our kitchen team and IT manager for the future improvement on internet speed. Stay safe in Thailand and have a fruitful year ahead. Sincerely, Christophe Geoffroy General Manager

Good stay

Customer review rating 4.0/5

Pm. Friends - 17/12/2020 Confirmed reviews ALL

Good but bedspread has a musty smell.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding our room cleanliness. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, especially, during this pandemic period. Please be assure that we will do our best to improve and give you the great hotel room experience next time. I wish you all the best during this coming holiday season. Sincerely, Christophe Geoffroy General Manager

16 Days Quarantine - Well taken care of

Customer review rating 4.5/5

Roland M. Families - 16/12/2020 Confirmed reviews ALL

Very good service service during 16 days quarantine.

Dear Valued Guest, Welcome back! Thank you for the great review of our hotel! We are glad that you enjoyed your 16 days quarantine and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

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