Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

Customer review rating 4.4/5 17,079 reviews
Novotel Bangkok Suvarnabhumi Airport
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Hotel extras

  • 20-minute Airport Link train-ride to Bangkok

  • Outdoor garden pool, spa, fitness centre

  • 24-hour buffet dining at The Square

  • Ergonomic work space, marble en-suite bath

  • Premier Floor VIP room with Lounge breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 00h00

Check out up to 00h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI BKK
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Due to government directives, please be informed that our Pool(s), Fitness area(s) and Spa are temporarily closed. Some of our Food & Beverages offers might also be temporarily disrupted however our main restaurants & room service remain open for guests.

Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel
Moo 1 Nongprue Bang Phli
10540
samut prakarn
thailand

Tel: +6621311111

Fax: (+66)2/1311188

Contact email

Check-in from 00h00

Check out up to 00h00

  • BKK City Centre :  Suvaranbhumi

  • By plane

    SUVARNABHUMI BKK At 0.3km / 0.19 miles - Shuttle free

GPS :13.696579, 100.751698

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room King or Twin

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Accessible room

Superior Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 34
  • Views: Airport view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Accessible room

Superior Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 34
  • Views: Garden side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 34
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 34
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor 2 Single Beds

  • Max. number of persons: 4
  • Area: From 34
  • Views: Pool side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor One King-size Bed

  • Max. number of persons: 4
  • Area: From 34
  • Views: Airport view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 56
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Premier Floor Suite 1 Double Bed

  • Max. number of persons: 4
  • Area: From 63
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24-hour dining restaurant with international buffets, à la carte and Sunday Brunch

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SALA THAI

Type of cuisine: null

Authentic Thai cuisine

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOLDEN VILLAGE

Type of cuisine: null

The luxurious and elegant Chinese restaurant features an exquisite selection of traditional Cantonese dishes. Various finest food is created by Chef Prasit Jariyayothin, experienced for more than a decade at famous Chinese restaurants.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KINSEN

Type of cuisine: Japanese

Modern Japanese cuisine offering a variety of popular Japanese dishes and regional specialties. Exciting Japanese open kitchen for Teppanyaki by Chef Phairot Khong-un.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE GOURMET

Type of cuisine: Cafe

With a sophisticated selection of homemade French pastries, croissants and confectionery, Le Gourmet evokes the experience of a fine afternoon in a boutique patisserie in Paris.

Lunch

07:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM LOUNGE

Photo non contractuelle / Strictly non binding

A joyful place for relaxation offers a wide range of cocktails and beverages with live entertainment Monday-Saturday from 18.30 h until 22.00 h. Atrium Lounge also features a cigar room with comfortable sofas and a selection of finest wines and cigars.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

Healthy drinks, light snacks and cocktails

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TOUCHDOWN SPORTS BAR

Photo non contractuelle / Strictly non binding

Open daily from afternoon till late for your casual bites with local and international beverages while your favourite sports games are on.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 814

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Bangkok Suvarnabhumi Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,079 reviews

tripadvisor

TripAdvisor Rating 4.0/5

7,144 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect overnight location, fast access to airport.

Customer review rating 4.4/5

Johns Solo - 02/04/2020 Confirmed reviews ALL

Very happy overall. My only suggestion, a lighter blanket for sleeping, just a personal preference, as I prefer sleeping with a lighter cover. Very good resturant and other cullinary choices at the hotel. Very courteous and polite staff. WIFI connection was tricky, but computer staff expert fixed that.

Dear Valued Guest, Thank you for the great review of our hotel staff and service! We are glad that you enjoyed your overall stay experience and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

空港へのアクセスが良い

Customer review rating 4.4/5

Mac Business - 02/04/2020 Confirmed reviews ALL

When I checking out in your hotel, I had to wait a lot of time because at the check-in counter also waiting the persons to checking in. Eventually I gave up waiting and left your hotel just only putted room key on the check-in counter. I lost my precious time to boarding the plane due to that. And I had worried that the deposit which paid at the checking in would be returned or not because your hotel did not process anything at my checking out.I think your check-in counter should be separate between the checking in and checking out.

Dear Valued Guest, Thank you for taking the time to share your feedback. We apologized for the inconvenience during check out. Regarding the deposit, this amount had already been canceled and release automatically. Please rest assure that you would not be charge. the amount shall return to your card within 10 -14 days after check out. Thank you once again for your kind support and we hope to welcome you back to our hotel very soon! Sincerely, Christophe Geoffroy General Manager

Perfect for a short stay before flying home

Customer review rating 4.4/5

P Business - 01/04/2020 Confirmed reviews ALL

Comfortable, nice, extremely friendly staff and in general a very nice stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on your comfortable stay and the friendliness of our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Perfect location - especially as a business traveller

Customer review rating 4.4/5

John G. Business - 31/03/2020 Confirmed reviews ALL

Cannot complain - everything was fine

Dear Valued Guest, Thank you for the great review of our hotel location and service! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Good location

Customer review rating 4.4/5

Slam Families - 31/03/2020 Confirmed reviews ALL

Overall appearance fine. Repairs and upgrades are needed. Unfortunately no access to spa

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. However, we do apologized for the inconvenience during this difficult time, facing the Covid-19 situation. As the hotel is trying hard to provide the safety and security for our guest during their stays. Thank you again for sharing your feedback, and we hope to see you again after the situation is back to normal. Sincerely, Christophe Geoffroy General Manager

Really well located

Customer review rating 4.4/5

M. R. Couples - 30/03/2020 Confirmed reviews ALL

The stay was as pleasant as it could be at these circustamces (Covid-19)

Dear Valued Guest, Thank you very much for your positive feedback towards Novotel Bangkok Suvarnabhumi Airport. We appreciated your compliment on our location and service despite the difficult circumstance. We do hope to welcome you again at Novotel Bangkok Suvarnabhumi Airport. Sincerely, Christophe Geoffroy General Manager

Great location for the airport

Customer review rating 4.4/5

Weary T. Couples - 30/03/2020 Confirmed reviews ALL

Huge & impersonal which suited us fine for our nights stay before a long haul flight. The room was clean & comfortable, if a little tired. Did the job.

Dear Valued Guest, Thank you for taking the time to share your feedback on our room cleanliness. We hope to welcome you back to our hotel again on a different circumstance. Sincerely, Christophe Geoffroy General Manager

Nice room, comfortable bed

Customer review rating 4.4/5

Alison Solo - 29/03/2020 Confirmed reviews ALL

I booked hotel due to nice swimming pool shown in photos and had a 7 am flight the next morning. Unfortunately the pool was closed. The room was nice and the bed was comfortable.

Dear Valued Guest, Thank you for taking the time to share your feedback. We apologized for your inconvenience regarding the swimming pool and other facilities that were closed during your stay, due to the safety of our guest and the concerns on Covid-19 virus issue. However, we hope to welcome you back to our hotel again on your future visit to Bangkok. Sincerely, Christophe Geoffroy General Manager

well located

Customer review rating 4.4/5

Sharon Couples - 28/03/2020 Confirmed reviews ALL

Due to Covid19 a lot of the facilities were shut which was a shame - however we still had a very satisfactory visit

Dear Valued Guest, Thank you for visiting us twice this year. We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our hotel location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Good stay

Customer review rating 4.4/5

P H. Couples - 28/03/2020 Confirmed reviews ALL

Very convenient and comfortable.

Dear Valued Guest, Thank you for the great review of our hotel location! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Good Stay

Customer review rating 4.4/5

Helen Couples - 28/03/2020 Confirmed reviews ALL

Didn’t stay overnight as flight change but used the room to rest and refresh before heading home. This was during the Covid 19 outbreak and subsequent shutdown or most services.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us during transit flight to UK and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Outstanding Hotel, great staff, awesome Chinese restaurant, lousy pool experience

Customer review rating 4.4/5

Jeff L. Couples - 27/03/2020 Confirmed reviews ALL

We had a great stay there. A nice room, beautiful facilities, including the pool. The people were so nice there and the convenience to the hotel to the airport is great. We were very disappointed in the pool because there are a very few lounge chairs. It is much worse because virtually all the guests simply left a book on one of the occupied lounge chairs and actually used the chair ten minutes during a four hour period. I observed this while laying on the concrete. Not good.

Dear Valued Guest, Thank you for taking the time to share your feedback at Novotel Bangkok Suvarnabhumi Airport. We appreciated your compliment on our Chinese restaurant and the staff. We hope to welcome you back to our hotel again. Sincerely, Christophe Geoffroy General Manager

Great Location

Customer review rating 4.4/5

Steve M. Couples - 27/03/2020 Confirmed reviews ALL

Situated next to the airport. Courtesy bus available from terminal.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our location and service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Well locate convenient

Customer review rating 4.4/5

Kanchana P. Couples - 27/03/2020 Confirmed reviews ALL

Very nice stay very good price very good breakfast very clean room very good staffs.

Dear Valued Guest, Thank you for the great review of our hotel staff and facilities! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Facilitates early departure from Suvarnabhumi

Customer review rating 4.4/5

M &. M. Couples - 27/03/2020 Confirmed reviews ALL

They 24 hour room feature is convenient.

Dear Valued guest, Thank you for giving us a perfect review and for recommending our hotel to other travelers. The voice of customers is critical in maintaining our high standards and I am happy that our 24hours stay policy suited to your flight plan. We look forward to welcoming you back. Sincerely yours, Christophe Geoffroy General Manager

Beeping sound from bathroom every 3o min

Customer review rating 4.4/5

Kim A. Families - 26/03/2020 Confirmed reviews ALL

Nice hotel, polite staff, clean rooms. BUT unfortally there was Beeping sound from coming from the bathroom every 3o min, Staff came for look for the problem but could not localize the problem, and we were offered a new room, but this was late night and wife, kid and baby was sleeping already. So the possessive thing it only kept one of us from not sleeping.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that your sleeping quality did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with the concern manager to prevent future occurrence. Thank you for your kind compliment on our staff friendliness and the cleanliness of our hotel rooms. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Geoffroy General Manager

Sustainability hypocrisy

Customer review rating 4.4/5

Mariko Business - 26/03/2020 Confirmed reviews ALL

Hypocrisy in terms of the hotel's position on 'environmental sustainability'. Asks customers to re-use towels 'for the environment'. Meanwhile, single-use nespresso capsules in the room, as well as a large number of single-use plastic toiletries (including duplicates of everything). Highly unnecessary and hypocritical. There are ways to maintain a 'luxury experience' without the single-use, such as high-quality products offered in bulk containers, or asking customers in advance how many sets of items they will require. Given the increasing social conscience about the environment and the hotel industry's strain on the ecosystem, I expect Novotel, as a global brand to be more forward-thinking and honest in its execution, rather than 'green-washing' by pretending that the towels alone are what will make a difference.

Dear Mariko Thank you for your note. If I may understand some of your concerns, please be assured that we do have a concrete plan that we are following and have been working on all together, also with the support of our guests. Objectively, we are making progress every day and, for example, we have recently replaced all our plastic straws by eco friendly ones, glass bottles water are now placed in all our guests rooms, meeting rooms and all single use plastic will be banned from the hotel within this year. We encourage our team to take actions at home too and I would not call our efforts and actions hypocrite. We'll always be criticized and/or praised on our actions as we take some, as we do something, and whatever the stance, we'll continue to work and contribute for a better environment. Sincerely, Gerald H. Hotel Manager

Prima

Customer review rating 4.4/5

Anonymous Couples - 26/03/2020 Confirmed reviews ALL

Prima

Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe Geoffroy General Manager

Good place to bunker down between flights.

Customer review rating 4.4/5

Andrew Couples - 26/03/2020 Confirmed reviews ALL

For us it was a safe place to stay on our departure from Thailand in this COVID-19 ourbreak.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you feel safe and comfortable during your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Unethical Service

Customer review rating 4.4/5

Dan F. Couples - 26/03/2020 Confirmed reviews ALL

My wife and I booked a one night stay here as the last night before we were to travel back to the states but then the coronavirus hit and our flights were cancelled and there went the whole trip. Even though we booked a non-refundable room I expected this hotel to give us a refund due to the circumstances. No such luck. They refused which I think in light of what's happening in the world is inexcusable. Shame on you. I will be sure to share this with all of my social media outlets too.

Dear Mr. f., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry if we made a mistake there as be assured that we have a clear policy in place regarding guests who would have suffered from the consequences of the current crisis in their travelling plans. Unfortunately we are not perfect and it seems that we failed in bringing you the right answer when you were in need of assistance and understanding from our side. Please accept my sincere apologies for this and I will organize your refund immediately, if not processed yet. Kindly note that it may take up to 30 days before appearing on your statement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerald Hougardy, Hotel Manager
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