Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 18,093 reviews

ALLSAFE approved hotel

Information message

Novotel Bangkok Suvarnabhumi Airport
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+ 32 Services

Hotel extras

  • 24-Hour Flexi check-in and check out 24-Hour later

  • Outdoor tropical garden pool, spa & fitness centre

  • Flexi Meal-breakfast is avaliable around the clock at The Square

  • 300-metre away from Airport Rail Link station. Easy access to downtown in 25 minutes

  • Premier Floor VIP room with Lounge breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel
Moo 1 Nongprue Bang Phli
10540 samut prakarn
thailand

Fax: (+66)2/1311188

Check-in from 00h00

Check out up to 00h00

  • BKK City Centre:  Suvaranbhumi

  • By plane

    SUVARNABHUMI BKK At 0.3km / 0.19 miles - Shuttle free

GPS:13.696579, 100.751698

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Featuring unique Thai designs in all 612 rooms and suites in our airport hotel, each room is designed to enhance personal comfort and ensure complete privacy. Our rooms are catergorised into Superior, Deluxe, Executive, Junior Suite and Executive Suite.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 814

  • Maximum capacity: 1300 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Bangkok Suvarnabhumi Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

18,093 reviews

TripAdvisor Rating 4.0/5

7,178 reviews

We’ll located

Customer review rating 4.0/5

Michael V. Couples - 17/01/2022 Confirmed reviews ALL

Easy option for 25 hr Test and Go entry requirements for visitors to Thailand

Test and Go

Customer review rating 4.5/5

Wk Couples - 17/01/2022 Confirmed reviews ALL

Very convenient test and go hotel at Suvarnabhumi Airport. Happy to see they had 24 hour room service for our late night arrival. Testing was well organized and efficient. Friendly and courteous staff.

close to the airport

Customer review rating 4.0/5

Kk Couples - 16/01/2022 Confirmed reviews ALL

Professional counter checkin and check out staffs. Close to airport and stand by shuttle bus service to the airport. Room is ok. Bed is comfortable but floor carpet needs to do the deep clean because it ‘s dirty.

Expert Covid Compliance

Customer review rating 4.5/5

Dave W. Solo - 16/01/2022 Confirmed reviews ALL

From the arrivals gate at midnight to the room, including PCR test, about 35 minutes. Test results in the morning. Thank-you Novotel for making entry to Thailand efficient, safe and most of all, possible.

Courteous staff, comfortable modern room, food very good

Customer review rating 4.5/5

Terry C. Business - 16/01/2022 Confirmed reviews ALL

A comfortable bed and shower were the things that were simply needed but having the great staff at such a late hour and the testing on site with results in 5 hours and a good meal were wonderful

Our favorite hotel in Bangkok

Customer review rating 5.0/5

Larry C. Families - 16/01/2022 Confirmed reviews ALL

Always a pleasure staying at the Novatel, by far our favorite hotel in Bangkok. Staff is wonderful and attentive, hotel is clean and the overall atmosphere is heavenly. Thanks again see you next year!

Great location

Customer review rating 3.5/5

John A. Solo - 15/01/2022 Confirmed reviews ALL

I understand that Covid restrictions required a separate floor for Test &Go passengers, but I was disappointed that once I could leave, my room was not made up when I got back late on my second day. Another thing, albeit minor, the crema for the coffee making wasn't replenished. I was stuck not being able to make coffee. The Covid wing still needs attention.

Well located

Customer review rating 5.0/5

Jan R. Families - 14/01/2022 Confirmed reviews ALL

We needed to be close to the airport and opted to stay at Novotel at the airport. Everything was clean, staff efficient, we have no complaints whatsoever!

Good stay

Customer review rating 4.5/5

Vinh Solo - 14/01/2022 Confirmed reviews ALL

It has very efficient system as quarantine hotel. Service is great, esp the room service. The lady on the line is very supportive and attentive. Breakfast was also very organized given the current pandemic setup.

Too expensive, old and dirty

Customer review rating 1.5/5

Katja Couples - 14/01/2022 Confirmed reviews ALL

Dirty dishes all over roomisles. Old place, really needs an update. Expensive restaurant. Toilet seat was loose and bathroom was dirty. Could not see outside from the window.

Great comfort near the aiport with helpful staff

Customer review rating 5.0/5

Mb Couples - 14/01/2022 Confirmed reviews ALL

We were here like "test&go". The organization went great, polite and helpful staff, clean rooms, great food.

Fantastic Hotel

Customer review rating 5.0/5

Anonymous Solo - 14/01/2022 Confirmed reviews ALL

The Novotel Bangkok Suvarnabhumi Airport hotel was an excellent experience for the Test & Go, Test & Fly, making travel to and from Suvarnabhumi Airport very convenient.

Good stay.

Customer review rating 2.5/5

Sarasiraphon Solo - 14/01/2022 Confirmed reviews ALL

I enjoyed my stay each time i stayed here.

Perfect

Customer review rating 5.0/5

Keith L. Couples - 14/01/2022 Confirmed reviews ALL

We were staying 1 night on Thailands Test & Go Quarantine package. As we exited the customs at 06 30 the Novotel rep was waiting for us. Escorted to transfer bus & on to hotel. Checked in then PCR covid taken, by 07 00 we were in our spacious room. At 14 00 negative test result back & we were free to roam. Excellent dinner in hotel restaurant. At 09 00 next day free transfer back to airport for our Air Asia flight to Phuket. Top notch stay, could not fault the organisation.

Worst PCR test ever

Customer review rating 2.5/5

Richard C. Friends - 13/01/2022 Confirmed reviews ALL

Girl doing the test is not properly trained or enjoys hurting people

Dear Valued Guest, Thank you for taking the time to tell us about your experience during your previous visit on test & go scheme at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that your experience with an RT-PCR test did not meet your expectations; please allow me to express my sincerest apologies. The information had already been passed on to our partner hospital for an urgent improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Geoffroy General Manager
Customer review rating 4.0/5

Mr. H. Families - 13/01/2022 Confirmed reviews ALL

Current international travels are difficult for the travelers and for the hotel and for the hospital staff. We believe that the hotel did as best possible to follow health regulations. We will return again to the Novotel Suvarnabhumi hotel before departing for the USA

Sufficient

Customer review rating 3.5/5

Ray Solo - 13/01/2022 Confirmed reviews ALL

Well placed for the obligatory Test and Go flying internally to Chiang Mai following a negative result the following day

A super and very simple Test and Go stay

TripAdvisor rating 5.0/5

bhacker 13/12/2021 TripAdvisor review

I was heading up to Chiang Mai so the Novotel Airport was the perfect location to go through the current Test and Go process. Everything was very very good. From the pick up at the airport to being greeted on arrival, checking in, the test itself and then every interaction all the way to check out - everyone was very friendly, very well organised and the whole process ran way better than I'd expected. Slightly strange to have a 'plastic' covering on the floor in the room but this is a Thai Health Ministry requirement so can't blame Novotel for this at all I'd highly recommend using Novotel Bangkok Airport for the Test and Go arrival process, particularly if you're heading on to other parts of the country as soon as possible and not spending any time in Bangkok. And even if you are heading into Bangkok for a few days, the fact that you can be tested and in your room within 45 mins of leaving the airport is a huge positive after a long haul flight

Dear bhacker, Thank you for sharing your transit with test and go experience at Novotel Bangkok Suvarnabhumi Airport on TripAdvisor , we appreciate your kind feedback and are delighted to hear that you had a great stay. We are happy that not only meeting but we were exceeding your expectations on this stay and your feedback is helping us to continue to improve and maintain our high standards. Please enjoy your vacation in Chiangmai and we hope you visit us again soon! Sincerely, Winai Moonsri Guest Experience Manager

Nice service but poor facilities

TripAdvisor rating 3.0/5

iningt2021 06/12/2021 TripAdvisor review

Nice service. Good Transportation. Great location (very close to the airport / very suitable for one day quarantine) but the place is too old especially the carpet.The food is unacceptable price. It cost 300 to 500 THB just for one normal dish.

Dear Iningt2021, Thank you for your compliment toward our staff services, location and transportation. We are glad that you have enjoyed the quarantine free night with us. Your comments on our food price and the faclities had been passed on to our top management. As we are now planing to do a full renovation both on public area and guest rooms. The renovation should start from March 2022. Please patiently wait to see our new upgrade rooms and facilities. Thank you once again for all your support and feedback. We hope to see you back again someday. Sincerely, Winai Moonsri Guest Experience Manager

Property has declined

TripAdvisor rating 1.0/5

Dave C 09/11/2021 TripAdvisor review

I understand that hotels around the world and particularly in Thailand are struggling to recover to standards expected of their clients, however this property is not responding effectively. Having used this hotel as part of international and domestic transit for over 4 years, I find that it has declined in terms attention to detail, property maintenance, and responsiveness to client needs. Despite my many stays at this property, I felt like a stranger here. Compared to the market and value received, the property is currently grossly over-priced. It is obviously looking to exploit farang who don't know any better and not respecting their returning clients.

Dear Dave C, Thank you for staying at the Novotel Suvarnabhumi Airport Hotel during your recent visit to Bangkok and for your great supported to Novotel for the past 4 years. First of all I sincerely apologize for the inconvenience after checked in and discomfort you experienced during your recent stay. I wished we should have captured and corrected it while you were here with a better solution. Regarding the condition of the hotel. I'm please to inform you that our renovation plan had been approved by the top management. This renovation plan will start somtime during the first quater of 2022. Please patiently wait for our new upgrade room and public area. However, despite all the issues you had been encoutered. I do hope that we will have the pleasure of welcoming you back again after the covid - 19 situation in Thailand is getting more relax and managable. Please feel free to reach out to me so that I can ensure the comfortable stay in advance. Sincerely, Winai Moonsri Guest Experience Manager

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