Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

The hotel is great, a short walk from the airport. Big room, comfortable bed. Booking process was a nightmare and if there was another hotel close to the airport I would have gone there. I booked online, but there was a problem with payment. I called Accor, who put me on hold while they called the BKK hotel directly. Then I was told that I have to call the hotel directly. I did so immediately, and was told to call back the next day. When I informed them that I was just told to call them, they began to process my account. But they were incompetent, and eventually put me on hold for 15 minutes (I was calling from overseas on my mobile!). I eventually just hung up and re-booked online. I then received several emails from the hotel, all with incorrect information. I eventually just ignored them.

We love the shuttle service. Very frequent and swift transfer making the arrival and departure truly seamless and efficient. The rooms are very comfortable and spacious. No face cloths. And the room menu is a little boring for Thailand!

Brief, but great as always. No problem getting a very early morning taxi out of there.

I stayed at the Novotel at the airport in Bangkok on the night I arrived in Thailand and again on the night before I left, 2 weeks later. Arriving late in the evening for my first stay, I put my suitcase in the room and went down to drink a glass of wine and people watch in the bar along the lobby. What a beautiful space! I wasn't able to stay long enough to completely enjoy all that the hotel offered. Before my return flight, I checked in early in the day, instead. After a swim and lunch by the pool, I spent a few hours in the spa. Finally, it was time for dinner. This time, I wan't alone. I had spoken so glowingly about the hotel during my stay in Thailand that 3 other travelers joined me. We all loved it.

We had a short but nice stay. We were catching a flight home from Bangkok. We enjoyed your sports bar and we had a nice dinner in one of the restaurants.

The hotel staff was especially kind and accommodating. My mom and I only stayed one night before traveling to Phuket, but we thoroughly enjoyed the room and hotel.

Was fine. 1 night is easy. Room clean. Pillows the only problem as they are quite uncomfortable.

Got lost as too many rooms ( 84-85)on a floor Big room Basic facility

We had an early departure from Bangkok returning to the states after a great trip through southeast Asia and the Novotel at BKK exceeded all expectations of an "airport" hotel providing a very smooth and comfortable transition. The facility has all you need including fitness/spa and very nice outdoor pool plus multiple dining options. We opted for a premium floor room which included private check-in and lounge with beverage and food options (gratis). Prior to arrival, the concierge assisted us in booking our airport pickup on arrival which we greatly appreciated. The location can't be beat for airport access: if you are light on luggage, it is an easy walk through a connected walkway into the airport terminal, or they provide van transport from the hotel directly to your departure terminal. Our room was spacious and well equipped. All in all, a great layover experience! Thanks Novotel.

Although brief, customer service was great and the eats at The Touchdown were very good.

Third stay at the hotel due to its practical location and great facilities. Staff also very friendly and helpful. Only breakfast buffet is not so great.

From the airport shuttle, dinner at the hotel, a clean, comfortable room, great internet service, everything was above our expectations.

Good rooms, good location, good restaurants

Been here several times and never had anything to complain about. One time batteries ran out of the remote control, that's the worst. But they came quickly to change them. One of my favourite hotels in the world. See you next time whwn I'm in Bangkok❤

The spa service was great. Food could be better. Accomodation cost overpriced, so too was the dinner buffet. However, the staff were very accomodating.