Novotel Bangkok Suvarnabhumi Airport Hotel 4 stars

1st. Checking was extremely slow. Did not have a person there to know if the points system was okay to use or not use. Was waiting for 20+mins to be told tomorrow. come check out with the points and don't have to wait around. Moments later. a person with a GOWN. from the Quarantine end. came over to this end no mask and came to do something in the computer to approved something. But was told people from that side doesn't mix with people from this side because we separate quarantine staff vs normal hotel staff. Lies again. Makes my wife doubt the safety of the staff if in fact has contact with the who flew from another country and had not check for CORONA yet. Since i originally booked with my points and did not have my credit card on me. I was not able to use my card to deposit. They clearly understood that and still asked for 6000thb cash from me. 2nd. Went up to the room. Which the door man was great. took the bags up. polite. showed us the room. However, 5 minutes afterwards. the F&B staff knocked on the door. and gave us old bruised fruits. Knowing really well this came from the fridge that was made at least many many hours ago. I have the pictures if you want it. Bruised fruits old. You need to check your F&B team for half ass customers. This is not how NOVOTEL should act. 3. During Breakfast. Sat down and was told that we had to pay 750bath extra per person because the reservation was only 1 person. Embarassed me in front of my wife. You only booked for 1 person? I said please check again. I clearly answered the front desk when I checked in when she asked how many people are checking in. I clearly said 2. Front desk was suppose to ask my wife for the ID. which she said she was going to. but ending spending so much time on the reservation to handle this small issue. 4. During the check out was another nightmare. Waited at least 20minutes for them to sort out the point system. They did not have that in place yesterday or prepared for today morning. Had to get the manager once again to handle this mess. Was going to return 3000baht worth of deposit. i said i deposit more than that. Asked if I could use the welcome drink to have a bottle of water. Said will check and failed to give me an answer. SO i sat there waiting should i use this complementary drink on Coffee. Cannot. she had my card while i sat in the lobby. overall. This is absolutely horrible from first conversation with the first person here till the last person. i must say though. the Bell boy or the baggage staff was amazing and showed that there are still some training done here. I say Check out how Pullman has done it. or Swisshotel has done it. Will never stay here again from the Accor group. This hotel should be ashamed of themselves to make an Accor brand look this bad.

There were a lot of in-room dining services. Wrong orders served, cutlery were missing, different taste as ordered, foreign objects found in meals etc. I was completely disappointed by the poor service during 16 days in hotel. No matter how much I tried to suggest and communicate not to make any mistake, its been happening since the very first day of stay until the last.

My spouse and I spent the night before flying onwards. Due to the pandemic, the shuttle was easy and quick to catch -- and private, as I'm not sure how many guests are flying. This hotel doubles as an ASQ hotel, though it was not clear to me if that was a floor-by-floor, wing-by-wing, or even room-by-room situation. In fact, it was only through looking at hotel reviews that I knew about this at all. I would have felt more secure if the hotel were clear about this. We used the restaurant and most of the Thai dishes were unavailable.

The upgraded room was very nice, food very tasty. If I had to voice one complaint, it is that it was not possible to pay a cheaper rate for a few hours (I had 7 hours to wait and was tired - a "day room" rate would have been appreciated).

The stay was well organised in these difficult times. Staff very friendly. Menue card excellent and diverse. Also Garden time was really nice Only problem was the internet eas sometimes really slow

ASQ. Everyone was polite and service was good. Food selection wasreasonable. Would have liked the option for a good American hamburger on the lunch or dinner menus.

Good and friendly service

Close to the airport, rooms are fine, the Air Con is good, and the employees are nice.

As this stay has not been a stay of pleasure but has been forced on me and my close friend of the Government of Thailand due to the recent world wide accuring virus - we could not leave the room. The window is inwards the building - the floor overtaped with plastic - noises of ongoing rennovation therefor recognizable over the whole stay - it is NOT in any way what I or my friend thought this quarantine stay would play out. I am handicapped and dependent on the daily condition wheelchair bound. The garden is a horrific experience. It is out of partly damaged wood planks with of course stairs so that a wheelchair bound individual would need to be carried up - something nobody could actually do - so thank the allmighty god the one time I have used the garden I made the stairs but had horrific pain the following 72 hours. For an international airport hotel what has been good actually very good was the food. What was NOT pleasant has been the form of serving it - paper boxes which made the foods condition fast not so great. The bathroom has been handicapped equipped but the hygiene has not been great and cleaning did not happen more than every 4 days - if you not ask for towels or water or what ever you would not have gotten it. There had been no proper autmatism or care in especially when you can not leave the room. How ever - I hope I never need to stay in a state mandated hotel quarantine ever again - as having an own house in Bangkok and being friends with a resident manager of another Novotel - as already stated I am totally used to a different standart and care with this brand.

Very professional

The food was good, and the staff extremely helpful and kind. Many thanks to them.

I enjoyed my stay in novotel airport bkk hotel. Food is awesome.

Stayed for 15 nights for ASQ. All OK given the circumstances.

EXCELLENT

Keep up the good work