Dear Mr. A., Thank you for taking the time to share your detailed feedback and for rating your overall experience a perfect 100/100. We are delighted to know that you enjoyed your accommodation, cleanliness, breakfast, Wi-Fi, and the service provided by our team. At the same time, we sincerely regret the inconvenience you have repeatedly experienced during check-out and with receiving your invoice. We understand how important a smooth and timely departure is, particularly during a business stay, and we apologise that you have had to follow up on this. We are also concerned to learn about the lack of clarity regarding your ALL Accor membership recognition and that our Front Desk team was unable to provide you with the information you needed. We will share this feedback with the relevant team and reinforce the importance of ensuring that our members receive clear and consistent information throughout their stay. We are grateful for your continued trust in Novotel and ALL Accor, as reflected in your 10/10 recommendation. Your feedback gives us an opportunity to improve the areas that matter most to you. Thank you once again for your valuable comments. We look forward to welcoming you back and ensuring a smoother and more seamless check-out experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. R., Thank you for taking the time to share your feedback and for rating your overall experience 90/100. We are delighted to hear that you enjoyed your stay and found our team friendly and our hotel to be good value. It is wonderful to know that your experience, from booking and arrival through to your accommodation, breakfast, Wi-Fi, and departure, met your expectations. We also truly appreciate your support as an ALL-Accor member and your 9/10 recommendation. Your positive feedback is a great encouragement to our team. Thank you once again for choosing Novotel. We look forward to welcoming you back for another enjoyable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Thank you for sharing your feedback and for rating your stay 70/100. We are pleased to know that you had a comfortable and pleasant stay and that our team was supportive and understanding. We appreciate your feedback regarding the smoking arrangements. We understand the inconvenience this may cause; however, our smoking policy and designated smoking areas are part of our commitment to maintaining a healthier environment and supporting our sustainability initiatives. We appreciate your understanding that smoking is restricted to designated areas to ensure the comfort and well-being of all our guests. Thank you for your positive ratings for our cleanliness, breakfast, pool, service, and ALL membership recognition. We truly value your feedback and hope to welcome you back for another enjoyable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. V., Thank you for sharing your feedback and for giving us a wonderful overall rating of 100/100. We are delighted to hear that you enjoyed our hotel, breakfast, dining, facilities, and the service provided by our team. We are also pleased to know that you felt well recognized as an ALL Accor member and appreciated our sustainability initiatives. We sincerely appreciate your comments regarding finding the hotel at night and the size of the bathroom. We understand how important clear visibility and comfortable facilities are, and your feedback will be shared with the relevant team for consideration and improvement. Thank you once again for recommending us and for choosing Novotel. We hope to have the pleasure of welcoming you back for another enjoyable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. A., Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated the service from our team, as reflected in your 100/100 rating, and that you were satisfied with the cleanliness, check-in, and check-out experience. However, we sincerely apologize that our food offerings did not meet your expectations. We particularly understand your concern about the limited variety during your four-day stay, with the same live counters and similar selections at breakfast and dinner. We appreciate you highlighting this, and your feedback will be shared with our culinary team as we work to improve variety and introduce more engaging options for guests staying with us for several days. We also note your comments regarding ease of access and will take these into consideration as part of our ongoing efforts to improve the overall guest experience. Thank you for your continued loyalty as an ALL-Accor Gold member and for recognizing our sustainability efforts. We hope to have the opportunity to provide you with a much more satisfying dining experience on your next stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. B., Thank you very much for your wonderful feedback and for giving us a perfect 100/100 rating! We are delighted to know that you had such a super experience with us and that you enjoyed every aspect of your stay, from the booking process and check-in to the accommodation, breakfast, dining, facilities, and service provided by our team. It is especially rewarding to hear that you felt well recognized as an ALL-Accor member and appreciated our sustainability initiatives. Your kind words are a great encouragement to the entire team. Thank you again for recommending us so highly. We look forward to welcoming you back to Novotel for another excellent stay soon! Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. G., Thank you for your wonderful 100/100 review and for describing Novotel Hyderabad as “Pure Heaven in Hyderabad”! We are truly delighted to know that your family stay was such a memorable and enjoyable experience. It is heartening to hear that you appreciated the warmth and attentiveness of our team, the cleanliness and comfort of our rooms, and our family-friendly facilities. We are especially pleased that the swimming pools, open spaces, and children’s activities helped make your stay relaxing and enjoyable for the whole family. Your generous appreciation of our culinary offerings, from the breakfast and live counters to the Indian, pan-Asian and Hyderabadi specialties, is a great encouragement to our culinary team. We are equally grateful for your recognition of our sustainability initiatives and the positive ratings for our pool, fitness centre, Executive Lounge, and dining experiences. Thank you for recommending us with a perfect 10/10 and for choosing Novotel Hyderabad for your family getaway. We look forward to welcoming you and your family back soon for another exceptional stay! Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. A., Thank you for your wonderful feedback and for rating your overall experience 90/100. We are delighted to know that you found your room very comfortable and appreciated the attentive and accommodating service provided by our team. We are especially pleased that we could assist with your late check-out and make your preparations for your overnight flight more convenient. Your 10/10 recommendation is a great compliment and means a lot to us. Thank you as well for highlighting the shower glass. We sincerely appreciate you bringing this to our attention, and we will reinforce our housekeeping checks to ensure this detail receives the attention it deserves. We are also glad you enjoyed our breakfast and had a smooth arrival and departure experience. Your feedback regarding value for money is noted, and we will continue striving to ensure that the overall experience reflects excellent value. Thank you for your loyalty as an ALL-Accor member. We look forward to welcoming you back on your next visit. Warm Regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. P., Thank you for taking the time to share your feedback. Please accept our sincere apologies for the frustration and disappointment caused by the lack of response to your repeated requests for copies of your bills. While we are pleased to know that your stay itself was comfortable and that you were satisfied with your arrival, accommodation, cleanliness and Wi-Fi, we fully understand that the absence of a timely response to an important post-stay request significantly impacted your overall experience. We agree that you should at least have received a clear response, even if the requested documents could not be provided. We are sorry that we fell short of the service standards you rightly expected, particularly at the time of your departure and in our follow-up communication. Your feedback has been noted and will be shared with the relevant team so that requests are monitored and responded to more promptly and effectively. We sincerely regret the inconvenience caused and hope we will have the opportunity to restore your confidence in our service on a future visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. V., Thank you for taking the time to share such detailed feedback. We are truly sorry that your arrival and check-in experience fell so far short of the standards you expected from Novotel. We sincerely apologize for the condition of the room initially assigned to you and, particularly, for the way your request for a room change was handled. We fully understand your point that the issue was not simply the 45-minute wait, but the lack of clear and honest communication during that time. Repeatedly asking you to wait “two minutes” without providing a realistic update understandably made an already frustrating situation even more disappointing. We are also very sorry that you were left waiting at the front desk without being acknowledged. This is not the level of attentiveness or care we expect our guests to receive, and we regret that you did not feel heard or properly supported. Please be assured that your feedback regarding communication, service standards, and the handling of your room-change request has been taken seriously. We will share your comments with our Front Office and management teams so that the appropriate follow-up and coaching can be undertaken. As a valued ALL Accor Gold member, we particularly regret that we did not provide the recognition, care, and experience you should have received. Your feedback is an important reminder that genuine hospitality means not only resolving an issue, but also keeping guests informed and showing empathy throughout the process. We sincerely apologize for the disappointment caused and hope that we may have the opportunity to regain your confidence in Novotel in the future. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. L., Thank you for sharing your detailed feedback. We sincerely regret the inconvenience you experienced while extending your stay and understand how frustrating it must have been to go through the additional checkout, payment, and key-card activation process after informing our team in advance. We also acknowledge your concern regarding the significant variation in room rates for the additional night. While room rates may vary based on demand and availability, we appreciate that such a substantial difference can be unexpected and would have affected your overall experience. Your feedback regarding the extension process and the service at departure has been noted seriously. We will review the process with our Front Office team to identify opportunities to make stay extensions smoother and more convenient for our guests. We appreciate your positive ratings for the accommodation, cleanliness, breakfast, and arrival experience, and we are sorry that the difficulties during your extension and departure impacted your overall satisfaction. Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a much more seamless experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. M., Thank you for taking the time to share such detailed feedback. We sincerely apologize that what was intended to be a restful break during your long journey was disrupted by construction noise. While we are pleased that you appreciated the complimentary room upgrade and the efforts of our team, we fully understand your frustration. Having to relocate after unpacking and settling into your room would understandably have caused additional inconvenience, especially when you were seeking rest after a long journey. We regret that the construction activity impacted the comfort and relaxation you expected from your stay. Your feedback is important, and we will review how such activities are managed and how proactively we communicate and plan room allocations to minimize any disturbance to our guests. We appreciate your positive comments regarding our arrival experience, cleanliness, breakfast, and team, and we are grateful that you brought this matter to our attention. Please accept our sincere apologies for the inconvenience caused. We hope to have the opportunity to welcome you again and provide the peaceful and comfortable experience you originally expected from us. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Thank you for your wonderful review and for rating your experience 100/100. We are delighted to know that you had a very pleasant and comfortable stay at Novotel Hyderabad. It is heartening to hear that you appreciated our warm welcome, well-maintained rooms, pleasant ambience, and the courteous and professional service extended by our team. We are equally pleased that you enjoyed our food and breakfast selection. Your kind words and recommendation are a great encouragement to the entire Novotel team. We are also grateful for your continued trust as an ALL member. Thank you once again for choosing Novotel Hyderabad. We look forward to welcoming you back soon and making your next stay equally enjoyable. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. M., Thank you for taking the time to share your detailed feedback and for rating your overall experience 80/100. We are delighted to know that you had a comfortable stay and appreciated the jovial, helpful, and friendly nature of our team. Your kind mention of our day receptionist, security team, and the Accor customer care representative is sincerely appreciated, and we will ensure your compliments are shared with the concerned team members. We also appreciate you highlighting the areas where we fell short. As discussed with you telephonically, you mentioned that the room service food (Tiramisu) could have been better and that, upon filling the bathtub, you noticed some particles and what appeared to be baby hair floating in the water. As it was early morning, you did not contact the team at that time and had to drain and refill the bathtub. Please accept our sincere apologies for the inconvenience caused. We have taken note of your feedback and have reinforced the importance of maintaining the highest standards of cleanliness and ensuring consistency in our room service offerings. We are grateful for your valuable feedback and for giving us the opportunity to address your concerns. We look forward to welcoming you again and ensuring an even more seamless and memorable experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. C., Thank you for sharing your wonderful feedback and for rating your overall experience 100/100. We are delighted to know that you enjoyed the room, breakfast, cleanliness, and the warm service provided by our team. It is especially pleasing to hear your kind words about Pavan from Reception. We will certainly share your appreciation with him, as recognition from our guests is a great source of motivation for the entire team. We also appreciate your feedback regarding the Wi-Fi speed and ease of access. Your comments are valuable, and we will look into ways to further improve the connectivity experience. Thank you once again for choosing to stay with us and for being a valued ALL member. We look forward to welcoming you and your friends back for another comfortable and memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. S., Thank you for your wonderful feedback and for awarding us a perfect 100/100 rating. We are delighted to know that you had a great experience during your recent stay at Novotel. It is particularly pleasing to hear that you found your room clean and perfect in every aspect. Your kind appreciation of our breakfast, team, Wi-Fi, and overall services is truly encouraging, and we are grateful for your 10/10 recommendation. We sincerely value your continued trust and look forward to welcoming you back to Novotel for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre