ibis budget Cardiff Centre 2 stars

Hotel was clean and staff helpful. Covid style breakfast was minimal but just OK. Useful hotel location. location. Some difficulty finding the hotel. My car GPS showed in on the opposite side of the road. There is no car access from the address road, you have to take a back street. Parking is a problem. The hotel does not operate its own parking. This is mentioned in the small print at the bottom of the Accor booking App. You need to book via a third party App which requires a location code. I had no reason to scroll to the bottom of the Accor App when booking so did not spot this. The intercom on the barrier does not connect to the hotel reception but to the third party. I found parking elsewhere in the end. There is no mention of the car parking arrangements in the confirmation email, this would have been sensible!

Clean, tidy, friendly and helpful staff, secure carpark, convenient location, child-friendly, great price - just perfect!

Happy overall Hotel and staff very polite and helpful. Car park situation is laughable really! Why can’t this be included with the room? Charge it in the initial booking. Having to do separately only makes it annoying!

Easy to book. Decent rate. Great location. Friwndly, helpful staff. Spotless room. Comfortable bed. Quiet. Easy to get a good night's sleep. Reasonable breakfast - hot chocolate on tap, mmmmm. Only bother is parking which is £10 extra per night and needs to be booked through Just Park, which is not immediately clear on Ibis website. Overall very good budget hotel in Cardiff. Will definitely stay again. Thank you :)

This is a well located hotel where my wife and I spent 2 nights whilst exploring Cardiff. The hotel is well located for Cardiff Centre and Cardiff Bay. The design and layout of hotel and rooms are impressive. Room had a lot of space saving features, was clean and had shower, wash basin, tv, a comfy bed and space to hang clothes. Lift worked (one was out of order) ; continental breakfast was good; staff kept the area clean. Only disadvantage was the car park - which had to be booked separately and it had not been clear to me (or other guests) - so I suggest much more is made of that on the booking website. Although I did pay £20 at the hotel to park the barrier was a problem 9 times! Each time I had to call for help, then wait fro a reponse. I should have been given a key pad number!

Hotel excellence to for price, not too far away from town Center and walkable

Had a good stay Situated close walking distance to train station and city centre Very good on price

The rooms as usual were very clean, but you get people outside the front of the hotel smoking and chatting which late at night and very early hours.

Excellent experience and service. A very comfortable stay!

Very cheap, easy walking distance to city, clean and basic. I could hear the road from our room though, which I didn't like, but it was a small comprise for the price tag. The room had no soap (as it was a budget I think) which I wish I had known about beforehand do I could've brought some. Staff were helpful. Thanks

Very dissatisfied. From finding out about parking to the 'complementary' breakfast that never materialised. Room was never serviced during my stay and nothing of the above was explained to me.

The room was nice enough but there was no hand soap. It was a basic room for £85, was expecting alot more. The breakfast which my partner paid for seperatly also was not worth it.

Very happy with my stay, the only issue was someone set a very loud alarm off during Friday night.

I've stayed in this hotel many times. Unfortunately, the heating in the room was faulty and despite all the efforts from the staff, we spent a miserable night in a freezing room. On departure, we were assured that the cost of the room was going to be refunded. I haven't received any apologies from management and no refund. Shoddy treatment to a loyal customer.

Great location. Nice rooms. Pizza and pot noodles 24 hours a day. Tea and coffee available all day. Nice eating area with microwave.Ideal for when you get back from the buzzing nightlife that is Cardiff.