Customer review rating 4.1/5 5,660 reviews
ALLSAFE approved hotel
Easy access to Cardiff city centre, Motorpoint arena, Principality Stadium and Cardiff Bay
Guests can enjoy an all-you-can-eat breakfast every morning
Pet-friendly hotel, with on-site facilities
Pre book your car park space on Just park website or app using location ID 192917
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Triple room with a double bed and a single bunk bed.
Double room with one double bed for up to 2 people.
Accessible room with 2 single beds
100% genuine reviews from our guestsFind out more
CityBreaks2021 01/08/2021 TripAdvisor review
Acceptable but very very small room (Smallest we have ever stayed in), We are only medium size people, nice bed but ridiculous size separate toilet room from separate shower which was OK, no kettle or tea making facilities although free Tea and coffee in foyer / reception. Car Parking charges high and no drop off or collection point. Not recommended for people of a larger physical stature. Only just acceptable for the price and 2 night stay, have stayed in better before.
WILL NEVER BOOK THIS HOTEL AGAIN
H. Families - 30/07/2021 Confirmed reviews ALL
Started of with the room, toilet stunk of urine, there was what looked like dry blood on one of the pillows, we booked as it said there was parking available when in fact you need to know the Registration plate before hand so good luck if using a hire vehicle, every single night when we got the keys didn't work (this was for two rooms) and kept having to go to reception, I tried to speak to someone about all the issues but the only answer I got was yes due to a language barrier, after getting the hire car there was then no room to actually book in at the hotel as the car park was tiny, whole visit felt like a shambles from start to finish, I certainly won't be back and will make sure it's known on social media
A. Families - 29/07/2021 Confirmed reviews ALL
Lovely hotel, can't wait to visit again. We want to say a big thank you to a young lady named Ruth on reception, she was always smiling, very helpful and friendly whenever we saw her . This hotel is within walking distance to Cardiff bay, playgrounds, city centre and lovely breathtaking views. We really enjoyed our stay here.
Great for a one night stay in the city
Ayesha S. Friends - 27/07/2021 Confirmed reviews ALL
This was a great one night stay with friends for a night out. Rooms were well set up and clean. Modern and bright too. Comfortable beds and some helpful staff. I have mentioned some because we did have some issues with one member or staff; My friend called in the morning to double check the hotel information and that it had AC or fans/a way to cool the rooms. She was told no to both, we later found out this is not true but we nearly didn’t stay because of it. I then also called as when making the booking, I requested early check in and have a check in time of 10-11am, which it allows you to do. I called the hotel to check if the rooms were ready or to ask what time they would be ready. I spoke to the same person as my friend who was, to put it politely, unhelpful. He gave incorrect information again, did not offer further assistance even though I was clearly not happy with the answers given. He told me 2pm is check in time, there is no early check in… I said but the website asks a check in time and I was able to request early check in. “No it’s 2pm, that’s it.” I know it’s an Ibis budget but the lack of care about your customer’s experience is really not great on this person’s part. Unhappy with this outcome, a little later I phoned back again in the hopes of speaking to someone different and I luckily did. The gentleman had what I think was a French accent (I’m sorry if I’m wrong, it has been a week since our stay) and was the same person I spoke to before we booked to check about room allocations. He was super helpful, apologised, said that is how staff are trained when they’re new. I’ve given this feedback as I’m a Front Office Manager in a hotel and I would want the feedback to be able to pick up on areas to retrain my staff. Other than the above minor issues, the night staff were also really helpful and we had an enjoyable stay!
Awful, the add was totally misleading.
David W. Couples - 26/07/2021 Confirmed reviews ALL
There was no parking available the add said parking, no soap in room in middle of pandemic, room wasnt clean and heating not working. Spent first few hours of our stay trying to find an alternative hotel.
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