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ibis budget Cardiff Centre 2 stars

Customer review rating 4.1/5 5,660 reviews

ALLSAFE approved hotel

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ibis budget Cardiff Centre
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+ 2 Services

Hotel extras

  • Easy access to Cardiff city centre, Motorpoint arena, Principality Stadium and Cardiff Bay

  • Guests can enjoy an all-you-can-eat breakfast every morning

  • Pet-friendly hotel, with on-site facilities

  • Advantage 4

  • Pre book your car park space on Just park website or app using location ID 192917

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Chargeable indoor car park (nearby) Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Languages spoken at the hotel
  • Electric car recharging units
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying

Hotel location

ibis budget Cardiff Centre

Tyndall Street
CF104BE cardiff
united kingdom

Tel: +4402920458131

Fax: (+44)02920490591

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 64.37km / 40 miles

  • By plane

    CARDIFF At 14km / 8.7 miles

  • By car

    Junction 29 onto A48 At 1.8km / 1.12 miles

  • By train

    CENTRAL STATION At 0.8km / 0.5 miles

  • By train

    Cardif Central Railway station At 0.1km / 0.06 miles

GPS :51.476517, -3.168262

Our accommodation(s)

Our guest reviews for
ibis budget Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,660 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,494 reviews

Honest Review

TripAdvisor rating 2.0/5

CityBreaks2021 01/08/2021 TripAdvisor review

Acceptable but very very small room (Smallest we have ever stayed in), We are only medium size people, nice bed but ridiculous size separate toilet room from separate shower which was OK, no kettle or tea making facilities although free Tea and coffee in foyer / reception. Car Parking charges high and no drop off or collection point. Not recommended for people of a larger physical stature. Only just acceptable for the price and 2 night stay, have stayed in better before.

WILL NEVER BOOK THIS HOTEL AGAIN

Customer review rating 0.5/5

H. Families - 30/07/2021 Confirmed reviews ALL

Started of with the room, toilet stunk of urine, there was what looked like dry blood on one of the pillows, we booked as it said there was parking available when in fact you need to know the Registration plate before hand so good luck if using a hire vehicle, every single night when we got the keys didn't work (this was for two rooms) and kept having to go to reception, I tried to speak to someone about all the issues but the only answer I got was yes due to a language barrier, after getting the hire car there was then no room to actually book in at the hotel as the car park was tiny, whole visit felt like a shambles from start to finish, I certainly won't be back and will make sure it's known on social media

Well Located

Customer review rating 5.0/5

A. Families - 29/07/2021 Confirmed reviews ALL

Lovely hotel, can't wait to visit again. We want to say a big thank you to a young lady named Ruth on reception, she was always smiling, very helpful and friendly whenever we saw her . This hotel is within walking distance to Cardiff bay, playgrounds, city centre and lovely breathtaking views. We really enjoyed our stay here.

Great for a one night stay in the city

Customer review rating 4.0/5

Ayesha S. Friends - 27/07/2021 Confirmed reviews ALL

This was a great one night stay with friends for a night out. Rooms were well set up and clean. Modern and bright too. Comfortable beds and some helpful staff. I have mentioned some because we did have some issues with one member or staff; My friend called in the morning to double check the hotel information and that it had AC or fans/a way to cool the rooms. She was told no to both, we later found out this is not true but we nearly didn’t stay because of it. I then also called as when making the booking, I requested early check in and have a check in time of 10-11am, which it allows you to do. I called the hotel to check if the rooms were ready or to ask what time they would be ready. I spoke to the same person as my friend who was, to put it politely, unhelpful. He gave incorrect information again, did not offer further assistance even though I was clearly not happy with the answers given. He told me 2pm is check in time, there is no early check in… I said but the website asks a check in time and I was able to request early check in. “No it’s 2pm, that’s it.” I know it’s an Ibis budget but the lack of care about your customer’s experience is really not great on this person’s part. Unhappy with this outcome, a little later I phoned back again in the hopes of speaking to someone different and I luckily did. The gentleman had what I think was a French accent (I’m sorry if I’m wrong, it has been a week since our stay) and was the same person I spoke to before we booked to check about room allocations. He was super helpful, apologised, said that is how staff are trained when they’re new. I’ve given this feedback as I’m a Front Office Manager in a hotel and I would want the feedback to be able to pick up on areas to retrain my staff. Other than the above minor issues, the night staff were also really helpful and we had an enjoyable stay!

Awful, the add was totally misleading.

Customer review rating 0.5/5

David W. Couples - 26/07/2021 Confirmed reviews ALL

There was no parking available the add said parking, no soap in room in middle of pandemic, room wasnt clean and heating not working. Spent first few hours of our stay trying to find an alternative hotel.

Useful budget visit

Customer review rating 4.0/5

Arthur Couples - 26/07/2021 Confirmed reviews ALL

Hotel was clean and staff helpful. Covid style breakfast was minimal but just OK. Useful hotel location. location. Some difficulty finding the hotel. My car GPS showed in on the opposite side of the road. There is no car access from the address road, you have to take a back street. Parking is a problem. The hotel does not operate its own parking. This is mentioned in the small print at the bottom of the Accor booking App. You need to book via a third party App which requires a location code. I had no reason to scroll to the bottom of the Accor App when booking so did not spot this. The intercom on the barrier does not connect to the hotel reception but to the third party. I found parking elsewhere in the end. There is no mention of the car parking arrangements in the confirmation email, this would have been sensible!

Great Quality Budget!

Customer review rating 5.0/5

Sah Families - 25/07/2021 Confirmed reviews ALL

Clean, tidy, friendly and helpful staff, secure carpark, convenient location, child-friendly, great price - just perfect!

Good stay

Customer review rating 3.5/5

Anonymous Business - 25/07/2021 Confirmed reviews ALL

Happy overall Hotel and staff very polite and helpful. Car park situation is laughable really! Why can’t this be included with the room? Charge it in the initial booking. Having to do separately only makes it annoying!

Very good

Customer review rating 4.5/5

Sarah R. Families - 20/07/2021 Confirmed reviews ALL

Easy to book. Decent rate. Great location. Friwndly, helpful staff. Spotless room. Comfortable bed. Quiet. Easy to get a good night's sleep. Reasonable breakfast - hot chocolate on tap, mmmmm. Only bother is parking which is £10 extra per night and needs to be booked through Just Park, which is not immediately clear on Ibis website. Overall very good budget hotel in Cardiff. Will definitely stay again. Thank you :)

Well designed hotel, shame about the car park

Customer review rating 4.0/5

John P. Couples - 17/07/2021 Confirmed reviews ALL

This is a well located hotel where my wife and I spent 2 nights whilst exploring Cardiff. The hotel is well located for Cardiff Centre and Cardiff Bay. The design and layout of hotel and rooms are impressive. Room had a lot of space saving features, was clean and had shower, wash basin, tv, a comfy bed and space to hang clothes. Lift worked (one was out of order) ; continental breakfast was good; staff kept the area clean. Only disadvantage was the car park - which had to be booked separately and it had not been clear to me (or other guests) - so I suggest much more is made of that on the booking website. Although I did pay £20 at the hotel to park the barrier was a problem 9 times! Each time I had to call for help, then wait fro a reponse. I should have been given a key pad number!

Good stay

Customer review rating 4.0/5

John K. Families - 16/07/2021 Confirmed reviews ALL

Hotel excellence to for price, not too far away from town Center and walkable

Well located and very well priced

Customer review rating 5.0/5

Cm Friends - 15/07/2021 Confirmed reviews ALL

Had a good stay Situated close walking distance to train station and city centre Very good on price

Customer review rating 1.5/5

D W. Business - 15/07/2021 Confirmed reviews ALL

The rooms as usual were very clean, but you get people outside the front of the hotel smoking and chatting which late at night and very early hours.

Excellent stay

Customer review rating 5.0/5

Vince Families - 14/07/2021 Confirmed reviews ALL

Excellent experience and service. A very comfortable stay!

Cheap and easy

Customer review rating 3.5/5

Siân Couples - 13/07/2021 Confirmed reviews ALL

Very cheap, easy walking distance to city, clean and basic. I could hear the road from our room though, which I didn't like, but it was a small comprise for the price tag. The room had no soap (as it was a budget I think) which I wish I had known about beforehand do I could've brought some. Staff were helpful. Thanks

Poor communication

Customer review rating 1.5/5

Anonymous Solo - 13/07/2021 Confirmed reviews ALL

Very dissatisfied. From finding out about parking to the 'complementary' breakfast that never materialised. Room was never serviced during my stay and nothing of the above was explained to me.

Not worth £85

Customer review rating 3.5/5

Lauren U. Couples - 12/07/2021 Confirmed reviews ALL

The room was nice enough but there was no hand soap. It was a basic room for £85, was expecting alot more. The breakfast which my partner paid for seperatly also was not worth it.

Customer review rating 4.5/5

Colin B. Solo - 05/07/2021 Confirmed reviews ALL

Very happy with my stay, the only issue was someone set a very loud alarm off during Friday night.

What a terrible dissapointment!

TripAdvisor rating 1.0/5

2frogsinapond 10/03/2020 TripAdvisor review

I've stayed in this hotel many times. Unfortunately, the heating in the room was faulty and despite all the efforts from the staff, we spent a miserable night in a freezing room. On departure, we were assured that the cost of the room was going to be refunded. I haven't received any apologies from management and no refund. Shoddy treatment to a loyal customer.

Dear Guest, We are saddened to read your review and to learn of your disappointment. In regards to the A/C issue i can assure it is been maintain as per the requirements also we have a maintenance team on site. but some it wasn't fixed during your stay whilst apologising for the inconvenience please send me your name and reservation number via email in order for us to investigate come back to on this matter. However, on behalf of the hotel & its management we sincerely apologise for the inconvenience caused. We have taken your comments very seriously & appreciate your feedback. We value your patronage. Best regards, Fazmil Haneefa h6175@accor.com

Great location. Quirky hotel.

TripAdvisor rating 5.0/5

Julia J 22/01/2020 TripAdvisor review

Great location. Nice rooms. Pizza and pot noodles 24 hours a day. Tea and coffee available all day. Nice eating area with microwave.Ideal for when you get back from the buzzing nightlife that is Cardiff.

We very much appreciate your comments regarding your stay at the ibis budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

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