ibis budget Cardiff Centre 2 stars

I paid for 3 room with babys and kids and had someone try to get into our rooms gone 11pm tried kicking doors in told staff they laughed at us and changed rooms kids was up all night crying scared non of us felt safe enough to sleep but couldn't leave as we didnt drive and was so late for kids . Would like a refund I have sent a email but no reply

A comfortable overnight stay.

The bed sheets not clean hair in the toilet i Couldn't sleep dirty bed sheets the room was not clean

they always greeted me with my name, always my keys are ready and they are very cautious.., thanks to the whole team

there reception always smile and welcoming, Fazzmil, Gloria very chatty and made us feel home. definitely we will coming back again.

All my needs were taken care of. Friendly and helpful staff. Would have been good to have access to microwave during my 5 day stay especially during lockdown.

I was asked before my stay if there was anything I wanted to make my stay better, I asked for a quiet room because I’m a light sleeper, but despite the fact the hotel was nearly empty, I was given a room on the road side, the traffic/shouting kept me awake most of the night,I don’t have the energy to deal with this after a day at work so I fall asleep early, then get woken by traffic/shouting, I don’t think your staff read the extra comments box at all, which makes it a waste of my time, I’ll avoid this hotel from now on

Nice location staffs are welcoming and chatting., looking very safe.,

I was welcome and felt very safe with all the restrictions applied, thanks to all

Very reliable and accomodating manager they got there in person of Mr. Fazmil.

Had to stay for medical reasons. Very basic room but has all the facilities you need. No kettle facilities though. Road noise outside was very loud even though we were on the 3rd floor. TV remote did not work. Toilet seat would get wet when you flushed. But, overall good for a 1 night stay.

Staff were amazing place was covid secure. Tv was stuck on bbc1, remote didn’t work, buttons didn’t work. Tap in sink leaked Fire detector on ceiling was covered in mashed up paper. Heater was noisy Light strip round room was hanging low on places Chewing gum left on top of bunk light switch

staffs very helpful, willingness to help and giving me the local knowledge about the transportation. location is good co op is is opposite for a quick meal. manage to store my luggage on check out day most importantly very clean even the remote control was in a hygiene bag.

well trained staffs, provisionally help me our my questions. The management is good and all information was given at check explaining the new normal. definitely will stay here again. thanks to the night staff Diogo.

I've stayed in this hotel many times. Unfortunately, the heating in the room was faulty and despite all the efforts from the staff, we spent a miserable night in a freezing room. On departure, we were assured that the cost of the room was going to be refunded. I haven't received any apologies from management and no refund. Shoddy treatment to a loyal customer.