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ibis budget Cardiff Centre 2 stars

Customer review rating 4.1/5 5,595 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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ibis budget Cardiff Centre
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+ 9 Services

Hotel extras

  • Easy access to Cardiff city centre, Motorpoint arena, Principality Stadium and Cardiff Bay

  • Guests can enjoy an all-you-can-eat breakfast every morning

  • Pet-friendly hotel, with on-site facilities

  • Advantage 4

  • Pre book your car park space on Just park website or app using location ID 192917

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Chargeable indoor car park (nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Languages spoken at the hotel
  • Electric car recharging units
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying

Hotel location

ibis budget Cardiff Centre

Tyndall Street
CF104BE cardiff
united kingdom

Tel: +4402920458131

Fax: (+44)02920490591

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 64.37km / 40 miles

  • By plane

    CARDIFF At 14km / 8.7 miles

  • By car

    Junction 29 onto A48 At 1.8km / 1.12 miles

  • By train

    CENTRAL STATION At 0.8km / 0.5 miles

  • By train

    Cardif Central Railway station At 0.1km / 0.06 miles

GPS :51.476517, -3.168262

Our accommodation(s)

Triple room with a double bed and a single bunk bed.

  • Max. number of persons: 3
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Multimedia hub

Double room with one double bed for up to 2 people.

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Multimedia hub

Accessible room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
Rooms

Our guest reviews for
ibis budget Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,595 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,486 reviews

Fantastic stay

Customer review rating 5.0/5

Anonymous Families - 10/05/2021 Confirmed reviews ALL

Great management team resolves any queries questions problems straight away

Good location and convinient parking

Customer review rating 3.5/5

Marina Families - 03/05/2021 Confirmed reviews ALL

Checking in before 14.00 was highly appreciated. Room was very bare, as my daughter said reminded her a prison cell. Not en-suite e but rather built in sink and shower in the room. Quite clean and tidy. No toiletries excep one tiny shower gel. Would say a budget stay but not worth £65 paid for the room, not budget price in my opinion. No tea/coffee in the room but free facilities in the lobby. Would like to praise staff - they work extremely hard in this hotel and very friendly and cheerful, made us feel welcome.

Pluses and minuses

Customer review rating 2.5/5

S. Solo - 03/05/2021 Confirmed reviews ALL

Well located and well priced. Friendly front desk staff. However, only one double socket in room opposite side to both mirrors so nowhere to do hair, make up etc, room was very small, bed was hard and not very comfortable, bad smell of drains in the room. No tea or coffee facilities in the room only a free machine in the lobby which is always very busy. Loud guest in rooms next door despite requesting a quiet room.

Good location

Customer review rating 3.5/5

Malik K. Business - 30/04/2021 Confirmed reviews ALL

Location is gud. Staff available at whatsapp and they r not at all accommodating ur requests.

Customer review rating 5.0/5

Hans P. Solo - 29/04/2021 Confirmed reviews ALL

All went well

Terrible stay terrible staff

Customer review rating 0.5/5

Doreen J. Families - 26/04/2021 Confirmed reviews ALL

I paid for 3 room with babys and kids and had someone try to get into our rooms gone 11pm tried kicking doors in told staff they laughed at us and changed rooms kids was up all night crying scared non of us felt safe enough to sleep but couldn't leave as we didnt drive and was so late for kids . Would like a refund I have sent a email but no reply

Comfy Night

Customer review rating 4.0/5

John C. Solo - 19/04/2021 Confirmed reviews ALL

A comfortable overnight stay.

Dear JOHN C., We very much appreciate your comments regarding your stay at the ibis budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre

No

Customer review rating 0.5/5

Remi Solo - 14/04/2021 Confirmed reviews ALL

The bed sheets not clean hair in the toilet i Couldn't sleep dirty bed sheets the room was not clean

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Budget Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre

wonderful stay

Customer review rating 5.0/5

Jazz Business - 31/03/2021 Confirmed reviews ALL

they always greeted me with my name, always my keys are ready and they are very cautious.., thanks to the whole team

Dear LORNA S., We very much appreciate your comments regarding your stay at the ibis budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre Tyndall street | Cardiff | CF10 4BE |United Kingdom Tel : +44 (0)29… • Fax : +44 (0)29… h6… • ibis.com • accorhotels.com • all.accor.com

fabulous

Customer review rating 5.0/5

Anonymous Business - 31/03/2021 Confirmed reviews ALL

there reception always smile and welcoming, Fazzmil, Gloria very chatty and made us feel home. definitely we will coming back again.

Dear GWENLLIAN N., We very much appreciate your comments regarding your stay at the ibis budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre Tyndall street | Cardiff | CF10 4BE |United Kingdom Tel : +44 (0)29… • Fax : +44 (0)29… h6… • ibis.com • accorhotels.com • all.accor.com

Comfortable stay

Customer review rating 4.0/5

Corrine Solo - 22/03/2021 Confirmed reviews ALL

All my needs were taken care of. Friendly and helpful staff. Would have been good to have access to microwave during my 5 day stay especially during lockdown.

Dear CORRINE L., We very much appreciate your comments regarding your stay at the ibis budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre

Noisy room

Customer review rating 2.5/5

Simon K. Business - 20/03/2021 Confirmed reviews ALL

I was asked before my stay if there was anything I wanted to make my stay better, I asked for a quiet room because I’m a light sleeper, but despite the fact the hotel was nearly empty, I was given a room on the road side, the traffic/shouting kept me awake most of the night,I don’t have the energy to deal with this after a day at work so I fall asleep early, then get woken by traffic/shouting, I don’t think your staff read the extra comments box at all, which makes it a waste of my time, I’ll avoid this hotel from now on

Dear SIMON k., Thank you for taking the time to tell us about your experience at the ibis budget Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. also to mention that have organised refresher trainings on guest service which is should avoid this type of inconvenience to the the guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre Tyndall street | Cardiff | CF10 4BE |United Kingdom Tel : +44 (0)29… • Fax : +44 (0)29… h6… • ibis.com • accorhotels.com • all.accor.com

Fantastic experience

Customer review rating 5.0/5

Anonymous Business - 19/03/2021 Confirmed reviews ALL

Nice location staffs are welcoming and chatting., looking very safe.,

Dear SAMANTHA G., We very much appreciate your comments regarding your stay at the ibis budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre Tyndall street | Cardiff | CF10 4BE |United Kingdom Tel : +44 (0)29… • Fax : +44 (0)29… h6… • ibis.com • accorhotels.com • all.accor.com

A very nice and good location

Customer review rating 4.5/5

Peter S. Business - 16/03/2021 Confirmed reviews ALL

I was welcome and felt very safe with all the restrictions applied, thanks to all

Dear PETER S., We very much appreciate your comments regarding your stay at the ibis budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre Tyndall street | Cardiff | CF10 4BE |United Kingdom Tel : +44 (0)29… • Fax : +44 (0)29… h6… • ibis.com • accorhotels.com • all.accor.com

Good stay

Customer review rating 5.0/5

Adeshina Families - 10/03/2021 Confirmed reviews ALL

Very reliable and accomodating manager they got there in person of Mr. Fazmil.

Dear ADESHINA A., We very much appreciate your comments regarding your stay at the ibis budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre Tyndall street | Cardiff | CF10 4BE |United Kingdom Tel : +44 (0)29… • Fax : +44 (0)29… h6… • ibis.com • accorhotels.com • all.accor.com

Good budget hotel

Customer review rating 3.5/5

Rebekah Couples - 05/03/2021 Confirmed reviews ALL

Had to stay for medical reasons. Very basic room but has all the facilities you need. No kettle facilities though. Road noise outside was very loud even though we were on the 3rd floor. TV remote did not work. Toilet seat would get wet when you flushed. But, overall good for a 1 night stay.

Dear REBEKAH D., Thank you for taking the time to tell us about your experience at the ibis budget Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Also apologise for the inconvenience for the road noise even though we made all the possible effort to reduce the noise due to the city centre its making us to difficult to remove completely the noise. as I have also taken the necessary actions with the housekeeping team to avoid such issues. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre Tyndall street | Cardiff | CF10 4BE |United Kingdom Tel : +44 (0)29… • Fax : +44 (0)29… h6… • ibis.com • accorhotels.com • all.accor.com

Great staff - hotel needs some attention

Customer review rating 3.0/5

James Business - 05/03/2021 Confirmed reviews ALL

Staff were amazing place was covid secure. Tv was stuck on bbc1, remote didn’t work, buttons didn’t work. Tap in sink leaked Fire detector on ceiling was covered in mashed up paper. Heater was noisy Light strip round room was hanging low on places Chewing gum left on top of bunk light switch

Dear JAMES C., Thank you for taking the time to tell us about your experience at the ibis budget Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. thank you for mentioning about the fire detectors, remote and other issues. I have spoken cleaning about this matter in order to take further action. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre Tyndall street | Cardiff | CF10 4BE |United Kingdom Tel : +44 (0)29… • Fax : +44 (0)29… h6… • ibis.com • accorhotels.com • all.accor.com

Excellent Staffs

Customer review rating 5.0/5

Anonymous Business - 12/02/2021 Confirmed reviews ALL

staffs very helpful, willingness to help and giving me the local knowledge about the transportation. location is good co op is is opposite for a quick meal. manage to store my luggage on check out day most importantly very clean even the remote control was in a hygiene bag.

Dear JOANES O., We very much appreciate your comments regarding your stay at the ibis budget Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Fazmil HANEEFA General Manager ibis Budget Cardiff Centre Tyndall street | Cardiff | CF10 4BE |United Kingdom Tel : +44 (0)29… • Fax : +44 (0)29… h6… • ibis.com • accorhotels.com • all.accor.com

Best hotel, excellent stay, lovely place

Customer review rating 5.0/5

Anonymous Couples - 15/12/2020 Confirmed reviews ALL

well trained staffs, provisionally help me our my questions. The management is good and all information was given at check explaining the new normal. definitely will stay here again. thanks to the night staff Diogo.

What a terrible dissapointment!

TripAdvisor rating 1.0/5

2frogsinapond 10/03/2020 TripAdvisor review

I've stayed in this hotel many times. Unfortunately, the heating in the room was faulty and despite all the efforts from the staff, we spent a miserable night in a freezing room. On departure, we were assured that the cost of the room was going to be refunded. I haven't received any apologies from management and no refund. Shoddy treatment to a loyal customer.

Dear Guest, We are saddened to read your review and to learn of your disappointment. In regards to the A/C issue i can assure it is been maintain as per the requirements also we have a maintenance team on site. but some it wasn't fixed during your stay whilst apologising for the inconvenience please send me your name and reservation number via email in order for us to investigate come back to on this matter. However, on behalf of the hotel & its management we sincerely apologise for the inconvenience caused. We have taken your comments very seriously & appreciate your feedback. We value your patronage. Best regards, Fazmil Haneefa h6175@accor.com

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