Customer review rating (ALL Rating) 4.1/5 5,828 reviews
ALLSAFE approved hotel
Easy access to Cardiff city centre, Motorpoint arena, Principality Stadium and Cardiff Bay
Guests can enjoy an all-you-can-eat breakfast every morning
Pet-friendly hotel, with on-site facilities
Pre book your car park space on Just park website or app using location ID 192917
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
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100% genuine reviews from our guestsFind out more
Great staff, good value , super location
Lisa Families - 25/11/2021 Confirmed reviews ALL
Stayed for one night and was impressed. Reception and housekeeping staff were friendly and so helpful - thanks for a great stay
Bridget Q. Solo - 25/11/2021 Confirmed reviews ALL
Had pleasant experience staff were very helpful bedrooms nice and clean the one downsize was no tea and coffee facilities in room
comfortable and good value
D Business - 25/11/2021 Confirmed reviews ALL
Comfortable stay. Two main points : 1) wifi connectivity is not great and 2) the shower head was a bit clogged. Other than that it was actually a good stay and I will stay again.
Suited its purpose, VERY helpful staff
Jim H. Friends - 24/11/2021 Confirmed reviews ALL
Unfortunately the car parking has been contracted out to JustPark, which wasn't made apparent to me upon booking. I was accompanying my disabled friend to a function that evening, & the car park was completely booked out, which meant we had to park elsewhere (next door, in the Novotel as it happened, but it was a disappointment for my disabled friend). The reception staff on arrival, however, were VERY helpful, & allowed me to drive up to the front door so my friend could get into the hotel without struggling with bags. We were thankful for that, so please pass on my compliments to the staff on 12 November 2021. The room was perfunctory; it's there for its purpose at the end of the day. Slightly uncomfortable mattresses, but sleep was had. Great location, however, as Tyndall Road is a short step into the city centre if that's where you're heading; we were going further afield, so it didn't particularly count in this case. The price ought to have been cheaper, I believe, as it was only £20 more to have stayed in the Novotel next door, with upgraded facilities.
staff unhelpful and ignorant
Alan Couples - 23/11/2021 Confirmed reviews ALL
Had problems with the barrier to the car park even though we had booked it and had a code to get in and out, asked staff for help and all they kept saying was "we have been busy" we had to wait out in the cold, the service was terrible. We only had 1 pillow in the room, we did ask for more, but was told "no, too busy too get them"
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