ノボテルブダペストダニューブ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 402 件のレビュー

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都市の中心部に位置するリバーサイドの新しいホテル、ノボテルブダペストダニューブは、ブダペストと国会議事堂を訪れるのに最適な拠点です。何よりも、フレンドリーなスタッフが特別なおもてなしで、思い出に残るユニークなご滞在をお約束いたします。

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ホテル所在地

ノボテルブダペストダニューブ

Bem Rakpart 33-34, NTAK: SZ19000074, szálloda
1027 ブダペスト
ハンガリー

GPS:47.508529, 19.039137

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

NOVO2 LOUNGE BAR

バーとレストランが組み合わさったラウンジバー「ノボ2」は、休息のほか、ビジネスや社交の集まりに最適です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.6/5  402 件のレビュー

トリップアドバイザーの評価  4.0/5  2,325 件のレビュー

questionable staff

トリップアドバイザーの評価 2.0/5

S765ZIastrida トリップアドバイザー認証口コミ

While the hotel itself was pleasant, our experiences with the reception staff during check-in and check-out were unfortunately very negative. Upon arrival, I presented a written confirmation with a price for a two-night stay with breakfast for three people. However, the receptionist completely disregarded this confirmation and attempted to charge a higher rate. It's concerning to question whether staff members at this hotel communicate effectively with one another. A second issue arose when we informed a receptionist that we would be paying upon checkout and splitting the bill between the three of us. Gabor,(I believe was his name) the receptionist, insisted that we could not split the bill and that only one card could be used, which seemed unusual for a hotel of this size. After discussing it with my friends, we agreed that I would pay the entire amount. Just as I was about to pay, the receptionist abruptly decided to charge the card we had used for the pre-authorisation without our consent. This was a completely unexpected and unacceptable practice. We were quite upset as this was not our agreed-upon arrangement. The receptionist's dismissive laughter in response to our concerns was incredibly unprofessional. It's unclear whether this treatment was due to discrimination, a lack of professionalism, or some other reason. Regardless, we will certainly avoid this hotel in the future. As a regular Accor customer for nearly two decades, I've never encountered such a frustrating and disrespectful experience, nor have I received any apology or explanation from management.

Underwhelming & deteriorating

トリップアドバイザーの評価 2.0/5

Ibbee トリップアドバイザー認証口コミ

Regular visitor, yet unfortunately the hotel appears to be deteriorating on each visit, with this particularly being the worst, beginning with unclean room (pics of curtains & a disgusting toilet seat), and also noticing for the first time in this room a distinct lack of water pressure in the shower, (not sure if general complaint, as have noticed other reviewers complain of same, or if related to specific room/s 🤷‍♂️?) The restaurant food quality also appears to be declining, whereas it used to regularly excel, yet dinner definitely underwhelmed on this occasion with a particularly disappointing (& greasy) goulash soup, followed by lacklustre chicken supreme dish (whatever happened to the excellent Chicken Caesar salad offering, now off the menu?) Restaurant may also suffer/be overwhelmed by large groups, as hotel seems to be getting busier re large bus tourist groups, (tourist bus groups 😖 - another negative in itself!)

Dear Ibbee, We appreciate your loyalty as a regular visitor to our hotel and we are truly sorry to hear about your recent disappointing experience. We apologize for the cleanliness issues you encountered in your room and the lack of water pressure in the shower. Your feedback regarding the decline in restaurant food quality is concerning, and we will address this with our team. Rest assured that we take all feedback seriously and will work towards improvements. We hope to have the opportunity to welcome you back in the future to restore your faith in our services. Warm regards, Tamás Pintér General Manager

Just a little bit more

トリップアドバイザーの評価 3.0/5

sheilacE368SV トリップアドバイザー認証口コミ

Location excellent, front desk staff help full, cheerful and knowledgeable. Bar area has no ambiance, would be nice to relax after a long day of being a tourist. Area is too bright, bar staff don't even know what win glass or gin glass to serve up. Some background music would help. Kettle in the room, 2 sachets of coffee, no milk extremely poor show.

Dear Sheila C, Thank you for your feedback. We appreciate your kind words about our location and front desk staff. We have taken note of your comments regarding the bar area ambiance, staff knowledge, and room amenities. Your feedback is valuable to us, and we will address these areas to enhance the overall guest experience. We hope to welcome you back and provide a more enjoyable stay. Best regards, Tamás Pintér General Manager

Good hotel, but with a couple of (solvable) issues.

トリップアドバイザーの評価 3.0/5

willdejager Solo travel - トリップアドバイザー認証口コミ

Every year I spend (business and private) 70 to 80 nights in Accor properties all over the world in several brands (Ibis, Mercure, Novotel, Adagio, Sofitel, ect.) As a Platinum member of their loyalty program, I always get upgraded to the Executive rooms. After two out of five nights in the Novotel Danube this now means a room on the forth floor with a nice view on the river and the parlement. Walkkng distance to the centre on the other side of the river is about 30 minutes. Public transport (tram, bus and Metroline 2) is only five minutes from the hotel. So, the location is good. A mini bar with four drinks a day is included. WiFi is dependable and the room and bathroom are clean. The staff is showing professional courtesy. There are however a couple of points for improvement. The water pressure is very bad, with only a small trickle of water coming from the shower, even with the Eco stand off. The same from the tap above the sink. This sink isn't draining very well. The carpet is worn and should be replaced. There is not really an airconditioning system, but an airflow system that cools down the room, but not under 25 degrees (It is 33 to 36 degrees in Budapest now). Choice at breakfast good be better. If the price would have been mid-range (€50 to €100), I would have given four out of five. But since I pay a top range price of more than €100 a night, I expect the mentioned issues to be addressed. And since I have been reading the same comments from guests in the past, not enough has been done with the feedback until now. In a four star hotel you expect the management to pick up on the known issues and solve them.

Dear willdejager, Thank you for sharing your detailed feedback about your recent stay at Novotel Budapest Danube. We are pleased to hear that you appreciated the convenient location, the view from your room, and the professional service provided by our staff. We sincerely apologize for the issues you encountered with the water pressure, drainage, and room amenities. Your comments regarding the breakfast selection and room conditions have been duly noted for our improvement. Rest assured, we value your loyalty as a Platinum member and your feedback will be shared with the relevant departments. We understand your expectations regarding the price-quality ratio and will strive to address the mentioned concerns promptly. We hope to welcome you back for an enhanced experience in the future. Best regards, Tamás Pintér General Manager

Enjoyed our stay at Novotel

トリップアドバイザーの評価 5.0/5

Neelu K トリップアドバイザー認証口コミ

We stayed 4 days at Novotel. Superb location facing Danube and Parliament House; large rooms, very comfortable beds with extra fluffy pillows, complimentary drinks placed daily in executive rooms. But very miserly with tea bags placed in rooms! Couldn't understand why as hot chocolate sachets, coffee & green tea sachets provided but we wanted English breakfast tea and at first house keeping staff wanted payment for 2 tea bags!!! When we again requested and said they could take back the other sachets and give us extra black tea bags, they reluctantly provided it. House keeping staff needs better training.

Dear Neelu K, Thank you for choosing Novotel Budapest Danube and for sharing your feedback. We are delighted to hear that you enjoyed your stay with us. Your kind words about our superb location, large rooms, comfortable beds, and complimentary drinks are truly appreciated. We sincerely apologize for the inconvenience you experienced with the tea bags in your room. Rest assured, we will address this with our housekeeping team to ensure better service delivery. Your feedback is invaluable to us as we strive to improve our guest experience. We hope to welcome you back for another pleasant stay. Best regards, Tamás Pintér General Manager

との提携 TripAdvisor

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