Pullman ZamZam Makkah

Pullman ZamZam Makkah 5 stars

Customer review rating (ALL Rating) 4.3/5 1,055 reviews

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Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Spacious & elegant 1,315 ZamZam Pullman Rooms & Suites promise an active spiritual discovery of blessed Makkah Al Mukaramah with partial views over Holy Kaaba, Al Masjid Al Haram, Jebel Noor, etc. Complimentary Wi-Fi keeps you connected with loved ones. The iconic hotel is world-renown for its signature Executives Suites with Ka'ba view, which features abundance of stylish space for families. In-room live audio broadcasts all prayers live from Al Masjid Al Haram.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,055 reviews

TripAdvisor Rating  4.0/5  2,431 reviews

Great Stay

TripAdvisor rating 5.0/5

ragabtosson Families - TripAdvisor review

Great Experiences , We been upgraded for free on arrival by Ms Asmahan the Reception Manager , she followed up our stay until we have departed , very much appreciated support and help , hotel is very nice and clean , keep in mind it is a busy hotel due to the fact that the hotel is just in front of the Haram , please allow for sometime to check-in , if you faced any issues it will be sorted out and you will enjoy your stay.

Our room nice and tidy when Mr. Amir came with his team.

TripAdvisor rating 5.0/5

HubH18 TripAdvisor review

It is the nearest hotel to masjid Haram. I walked from the hotel to the Masjid Haram just only 2. 5 minutes. Located inside the clock tower. There are supermarket at floor number 0 and a lot of perfume shop as well. The food the hotel was fine for me. I love the fish menu some day in the afternoon and in the evening. The salad bar was just fine. The manager and team at the restaurant that take care of Indonesian group and Thai group are very patient to us which are different cultures. Mr Amir (from housekeeping department) has given us a good service. The room was clean and tidy. And he was very polite to our group.

Beautiful view, nice service

Customer review rating 5.0/5

Ahmed D. Families - Confirmed reviews ALL

Wonderful stay

Pullman has pulled itself very low and down.

TripAdvisor rating 1.0/5

Zulfikar H TripAdvisor review

I am actually very shocked.. the Pullman suppose to be a 5 star hotel. And was a big fan always. But was very much disappointed and with time has gotten worse especially Pullman clock tower Mecca. The room is fine. But the amenities — there are no plug points that work. The in room coffee tea maker kettle is broken. The TV is like I am in the 70’s hotel room. Bathroom amenities are another story. This is suppose to be a 5 start hotel. And should behave like one. The reception staff are kind and well mannered. But the concierge guy is getting bad to worse. Like he one the hotel. Very rude and not helpful at all. There is not even a plug point where I can charge my phone. Depending on the last percentage of the battery to last me till morning before I leave and hope To change it in the car. Imagine. All in all I have been coming to this hotel and only this since I have started my trips to Mecca, but this time was a shocker and May re consider next time to be else where. This is no 5 star experience at all.

Aysha kausir

TripAdvisor rating 5.0/5

255ayshak Families - TripAdvisor review

Wonderfull experience . The manager Ms Ashman provided a excellent service to us. Throughout our stay she was constantly checking if we were ok or needed anything . Ms Ashman treated us like family and my children are missing her very much. My children really enjoyed the stay and cant wait to return . All the staff at the hotel were very helpful . The buffet breakfast was of a very high standard with various options. The location is excellent as it was a few minutes walk into masjid Haram. Cleaning services were always on hand to help at any time of the day which was very good as we had 4 children staying. The rooms are spacious and comfortable. Its very convient if you have young children as the food court is a few minutes away. I would highley reccomend people staying at pullmans zam zam.

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Other web-users rate our hotel

  • 3,632 reviews 9.1/10 Location
  • 3,770 reviews 4.4/10 Room
  • 6,340 reviews 7.5/10 Service
  • 204 reviews 1.9/10 WiFi
  • 1,768 reviews 1.8/10 Vibe
  • 1,477 reviews 4.2/10 Cleanliness
  • 1,303 reviews 3.3/10 Comfort
  • 883 reviews 5.9/10 Breakfast

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