ibis Sao Jose dos Campos Colinas 3 stars

Customer review rating (ALL Rating) 4.1/5 1,675 reviews

Best price
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Av Dr Jorge Zarur, 81 Torre I, Jardim Apolo, 12243081 SAO JOSE DOS CAMPOS, Brazil

Description

Hotel extras

  • 1 pet per apartment (R$ 52.50 | up to 15kg). Vaccination license needed

  • Restaurant with choice of dishes and handmade pizzas

  • 76km from Guarulhos International Airport.

  • Meeting rooms shared with Mercure Hotel

  • Next to ViValle Hospital and Policlin Hospital

Our accommodation(s)

Hotel location

ibis Sao Jose dos Campos Colinas

Av Dr Jorge Zarur, 81 Torre I, Jardim Apolo
12243081 SAO JOSE DOS CAMPOS
Brazil

GPS:-23.20531, -45.9053

Telephone
Fax +55 12 3904-2401

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Ibis

For an even better experience, our restaurant offers the best of gastronomy in a cheerful, welcoming and relaxed atmosphere. For warm nights, we suggest our disputed deck overlooking the Arc of Innovation

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,675 reviews

TripAdvisor Rating  4.0/5  902 reviews

Poor customer service

Customer review rating 3.0/5

Luiz Couples - Confirmed reviews ALL

Unfortunately no enough towels /no drink water in the fridge or in the lobby

Prezado Luiz, Agradeço imensamente pelo tempo dispensado em nos contar sobre sua experiência no Ibis São José dos Campos Colinas. Lamento e peço as mais sinceras desculpas por não termos conseguido atingir as suas expectativas. Suas impressões foram compartilhadas com nossas equipes e discutiremos ações de melhoria. Espero que nos de a oportunidade de melhor atendê-lo em sua próxima hospedagem em São José dos Campos. Atenciosamente, Luís Fernando Miyamura Gerente Geral

Good location

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The room is quite simple and doesn't have all basic toiletries. Only shampoo and soap. Room was clean but could not shut completely the curtain of the window so lights went through early morning. The check in took more than expected but it was ok

Prezada Karoline, Agradeço imensamente pelo tempo dispensado em nos contar sobre sua experiência no Ibis São José dos Campos Colinas. Lamento e peço as mais sinceras desculpas por não termos conseguido atingir as suas expectativas. Suas impressões foram compartilhadas com nossas equipes e discutiremos ações de melhoria. Espero que nos de a oportunidade de melhor atendê-la em sua próxima hospedagem em São José dos Campos. Atenciosamente, Luís Fernando Miyamura Gerente Geral

Excellent

Customer review rating 5.0/5

Ana L. M. Friends - Confirmed reviews ALL

Very nice place and well located!

Prezada Ana L., Agradecemos seus comentários referentes a sua hospedagem no Ibis São José dos Campos Colinas. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos continuar contando com sua confiança. Atenciosamente, Luís Fernando Miyamura Gerente Geral

room very dirty

Customer review rating 0.5/5

Susanne H. Business - Confirmed reviews ALL

The bed was still with used bedding and hair and stains on the pillow. The curtains were full of stains. There was garbage behind the extra bed. There were stains on the floor from spilled coffee. After complaining about this, I was assigned a different room. This was directly under the roof, here you could hear the air conditioning very loudly. Furthermore, the guest before me had smoked in the bathroom. The air conditioning in the room did not work properly and the window could not be opened. There was no safe in the room.

Dear Susanne H., Thank you for taking the time to tell us about your experience at the ibis São José dos Campos Colinas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Fernando General Manager

good stay. worth!

Customer review rating 5.0/5

Wilson L. J. Business - Confirmed reviews ALL

very clean and excellent breakfast.

Prezado Wilson, Agradecemos imensamente seus comentários referentes a sua hospedagem no Ibis São José dos Campos Colinas. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos continuar contando com sua confiança. Atenciosamente, Luís Fernando Miyamura Gerente Geral

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Other web-users rate our hotel

  • 375 reviews 8.7/10 Location
  • 864 reviews 4/10 Room
  • 550 reviews 7.1/10 Service
  • 12 reviews 6.9/10 WiFi
  • 425 reviews 2.6/10 Comfort
  • 353 reviews 4.3/10 Cleanliness
  • 333 reviews 7.5/10 Breakfast
  • 207 reviews 4.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.