Mercure on Renmin Square Xian 4 stars

Customer review rating 4.4/5 584 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure on Renmin Square Xian
See on a map
+ 20 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Centrally based discovery with walking distance to the historic attractions

  • Extensive landscaped gardens

  • In-room Broad Band Access and WIFI in public area

  • Easy access to the city's major commercial district

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool (Nearby)
  • Fitness centre
  • Well-beingPaying
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
Information message

Hotel location

Mercure on Renmin Square Xian

319 Dongxin Street
Shaanxi Province
Shaanxi Province
710004
xian
china

Tel: +862987928888

Fax: (+86)29/87928288

Check-in from 14h00

Check out up to 12h00

  • By plane

    Xianyang Intl At 20km / 12.43 miles

GPS :34.265614, 108.959897

Our accommodation(s)

There are different categories of rooms available to suit your need. Choose a 20 sqm Classic room with a work desk, shower room or a 32sqm Deluxe room with a sitting area complete with sofa, a work desk, shower and bathtub. Have a memorable experience in our 39 sqm Mercure Suite with a separate sitting room and bedroom, a work desk, shower and bathtub.

Classic Room - Queen Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room - 2 Single Beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Room - 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 280

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure on Renmin Square Xian

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

584 reviews

tripadvisor

TripAdvisor Rating 4.0/5

724 reviews

Fairly Good hotel ..

TripAdvisor rating 4.0/5

Teoh S Family - 18/12/2019 TripAdvisor review

Checked in at 1.30am , receptionist was courteous . The hotel needs kind of upgrading although the staff are helpful . Buffet breakfast was average as 70% of the food is the same . One staff by the name of Howard was particularly helpful in ensuring we had a honest and reliable taxi driver. Starbuck is just 200m to the left of the hotel..plenty of nice cafe and restaurants at Jeifang Road which is only 400m on the left of the hotel..staff needs to improve their English proficiency

Dear Teoh S, Thank you for providing us with the gift of feedback. We are deeply appreciative of your recognition to hotel service. I've shared your kind feedback with the whole team, especially with Howard. We all feel very motivated, thank you. We are also very glad to know that you find the hotel location convenient. We have been conducting English training for our FO team and F&B team for several batches, and we will continue and enhance our efforts in it. Your comment on breakfast is very important for our continuous improvement, thank you. Our efforts in striving for excellent guest experience never stop, and we look forward to having the opportunity to better serve you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

I found the reception staff to be friendly and helpful

Customer review rating 4.4/5

Michael P. Solo - 23/11/2019 Confirmed reviews ALL

The reception staff were friendly and helpful, the check in and check out was quick, however the security deposit was a bit on the high side compared to other hotel I stayed at in China. The room I stayed in requires some cosmetic maintenance, for example peeling wallpaper and large crack in floor tile. The room was comfortable though. The complex where the hotel is located is very pleasant. If I visit Xi'an again I would consider staying here again

Great value, great price

TripAdvisor rating 4.0/5

nickkriewaldt Family - 05/10/2019 TripAdvisor review

Convenient location, near major tourist spots such as the bell tower and drum. We managed to get a family room for a very good price. Staff were excellent and were able to speak quite good English- Cherry in particular was outstanding. Would recommend this hotel- cheaper than the Grand Mercure with a better room.

Customer review rating 4.4/5

Peter B. Couples - 17/09/2019 Confirmed reviews ALL

The room was spacious, clean and comfortable with a soft bed which was welcome in this part of the world.

All I could have asked for

Customer review rating 4.4/5

Cameron B. Solo - 27/08/2019 Confirmed reviews ALL

Cherry at reception was lovely and there was another lady who I can’t remember her name but she had perfect English and helped me out with a trip to see the Terra-cotta Warriors. So I was really happy

Xi'an trip

Customer review rating 4.4/5

Graeme Couples - 10/07/2019 Confirmed reviews ALL

Very helpful staff.

OK...

Customer review rating 4.4/5

Anonymous Solo - 25/06/2019 Confirmed reviews ALL

Laura on the front desk made my stay easier. She translated into English for me and made calls for me when I needed a Chinese speaker. Her service was outstanding...she even took postcards to the post office for me!

Frustrating

Customer review rating 4.4/5

Marjomel S. Couples - 25/06/2019 Confirmed reviews ALL

The room is so smoky we can't sleep. We'd been move to the new room but still smoky. Better that we were able to sleep. Make sure you put your non smoker guests to smoke free room.

Quick visit to Xian

Customer review rating 4.4/5

Barbara F. Solo - 13/06/2019 Confirmed reviews ALL

Clean comfortable stay in smallish room bed very comfortable

Hard bed

Customer review rating 4.4/5

Jin C. Couples - 11/06/2019 Confirmed reviews ALL

Before arriving into MERCURE i have stayed 12 nights all around Tibet. Their bed was hard but really surprised of MERCURE's bed being the hardest. Understand beds in China are all notoriously hard but MERCURE giving me a really bad ache. Pillow are far too soft with no substance in it for any form of support. Overall bad experience.

Dear Mr. C., Thank you for providing us with the gift of feedback. We are very sorry that the bed does not match with your sleeping preference. Your comments have been shared with hotel management team and logged in your guest profile. Should we have chance to service you again in the future, we will try our best to meet your sleeping preference by means of adding mattress protector and providing other pillow choices etc. Yours sincerely, Ivy Wang Guest Experience Manager

Very comfirtable beds, rooms and bathroom - cannot fault them in any way.

Customer review rating 4.4/5

Shiva Families - 10/06/2019 Confirmed reviews ALL

Communication in English is still somewhat difficult. The staff member (Lola) who checked us in was pleasant and organised and did help me with getting tickets for the evening show and arranged a Taxi for me for the next days visit to the Terracotta Warriors at very short notice and I thank her for her assistance. However, she did NOT provide me information on the Restuarant type that I wanted and needed. So I had to spent a lot of time myself late into the night by searching through the Internet. However, next morning there was another staff member - the pregnant one - (early in the morning around 6:30-7:30am), who did help me to rearrange the Taxi schedule to include a visit to the Restuarant (that I had located the previous night) during the days visit to the Terracotta Warriors. She was quite interested to meet my needs and I do thank her for her efforts in this regard.

Very basic facilities were given. Not impressed. Low standard.

Customer review rating 4.4/5

B S. Families - 01/05/2019 Confirmed reviews ALL

Very basic facilities were given. Not impressed. Low standard. After coming on holidays from UK spending heavy price, we were dissatisfied with your facilities give to us.

Dear Mr. S., Thank you for providing us with the gift of feedback. We are very sorry to know that the facilities didn't meet your expectation. We pay high attention to your comments, and please be rest assured that our efforts in striving for excellent guest experience will never stop. Once again, thank you for sharing your experience with us. Sincerely, Ivy Wang Guest Experience Manager

Fantastic

TripAdvisor rating 4.0/5

Shawn987 Family - 01/05/2019 TripAdvisor review

We stayed as a family of 5, in two rooms. It was spacious and great value for money. The hotel complex (5 hotels around the square) all Accor caters for all budgets and taste. Food in the restaurants were superb (Italian and Softel buffet). My daughter is coeliac (gluten free). Carl, the assistant manager, went out of his way, and I cannot praise his service and care high enough. He contributed to a memorable stay in a fantastic location in a great city. It exceeded all our expectations

Average room, friendly service

TripAdvisor rating 4.0/5

candahyem Business - 30/04/2019 TripAdvisor review

Average property, although the service was friendly and helpful, the room we stayed in was very, very small and tired beyond its years, the bed was more tired than I was! The bathroom was old and not well cleaned, hair under the basin and behind the door, mould in the shower etc. The linen and towels were clean. No power point to plug in the kettle and no additional power points for charging laptops, phones etc.

memorable stay

TripAdvisor rating 4.0/5

Voyage13010170033 Business - 04/04/2019 TripAdvisor review

Wonderful yard,, old but comfortable room, great location to anywhere within downtown highlights , squares, muslim food street, public transportation, etc.. very friendly guest receptionist such as Miss Laura and Miss Cheery , they are all helpful in meeting my requests. the only setback I have is I expected the renovated room with modern design, but it seems unlikely meet my expectation ..

Customer review rating 4.4/5

Anonymous Couples - 09/12/2018 Confirmed reviews ALL

Breakfast is good, surroundings is quiet, hotel is clean, overall a good place in Xi'an

Average stay,

TripAdvisor rating 4.0/5

Chris T Solo travel - 30/11/2018 TripAdvisor review

Good service. But old hotel. Not the cheapest. Location is central but not convenient. 10 to 15 mins walk to everywhere. Bring your own toiletries because those provided are low quality. Pillow too soft and low. Would not be back if given the chance.

Dear Chris T, Thank you for providing us with the gift of feedback. We are very sorry to know that the stay didn't meet your expectation. Your comments have been shared with hotel management, we pay high attention to your valuable comments, and please be rest assured that our efforts in pursuing excellent guest experience will never stop. And, your recognition on hotel service motivates us to do it even better, thank you. Yours sincerely, Ivy Wang Guest Experience Manager

Very nice and comfortable experience

Customer review rating 4.4/5

Hugo Families - 26/11/2018 Confirmed reviews ALL

It was very nice experience. Staff, room and services were excellent.

Average experience, poorly maintained hotel

Customer review rating 4.4/5

Anonymous Solo - 16/11/2018 Confirmed reviews ALL

Overall a very average experience, apart from the poor state of the hotel, there was a major leak right outside my door, the entire stay was average. Having to walk to the neighboring Sofitel for breakfast, on a cold morning was not fun. I would probably look fro alternate options the next time i visit Xi'an.

Dear Mr. W., Thank you for providing us with the gift of feedback. We are very sorry to know that the stay, especially the facility, didn't meet your expectation. We pay high attention to your comments, and will have an immediate check on the leakage issue that you feedback, and apologize should there was any inconvenience caused. Once again, thank you for your review and our efforts in striving for excellent guest experience will never stop. Sincerely, Ivy Wang Guest Experience Manager

Satisfied overall for location and staff.

Customer review rating 4.4/5

Ar -. U. Families - 15/11/2018 Confirmed reviews ALL

Good location but the hotel is outdated and not worth the price. Ms. Echo at the front desk was really courteous and helpful and even gave us her own umbrella since there was only one hotel umbrella which was checked out.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in xian