Hotel Novotel Florianopolis 4 estrelas

1. Location: far away from everywhere. 2. Very good restaurant nearby, called "Didge Steakhouse". 3. Breakfast was almost the same as any Mercure Hotel. The "best" quality was a Nespresso coffee, that i don't care. 4. They did not had any towels to borrow for beach use.

Overall stay was very average and not all what I m used to with other Sofitel. Check in process took more than 20 minutes (without queue) and we also waited around 20 minutes to get our luggage brought to our room after I reminded the reception that they have forgotten our luggages. This didn't go well after a 17 hours trip... Room cleanness wasn't spot on, dirt patches all over the cupboard and bathroom doors. Internet wasn't ok all the time. No in room coffee self service solution. To finish, we forgot some documents in the safe (our police border entry documents) and when we phoned the hotel a day after check out, they said housekeeping didn't report anything. We guess those documents were thrown away during cleaning. My wife also forgot a t-shirt there and they also haven't found it. All in all, very average service but facilities are ok.

The Sofitel hotel is very well located, has a beautiful view and a very good costumer service. The rooms are clean and the food is delicious. There are lots of restaurants, pubs and a shopping mall nearby.

excellent stay, we took one of the rooms with ocenview and we don't regret, amazing views and really great room and staff was always kind and helpfu, overall it was an amazing experience and we are surely coming back.

I'd like congratulate the whole staff from Sofitel Florianopolis for the warmth welcome and the great experience I've had. Everything went well and I hope see you soon. Thank you for the gifts and the pleasant stay.

This is not your beachfront resort from the north of the island, but a VERY well situated luxury retreat with all necessary services very close by. Great rooms, great service, amazing rooftop pool / oasis... My kind of place.

This hotel is well positioned in Florianopolis city. It is a modern, comfortable hotel with good rooms that often overlook the sea. I only stayed for one night but I recommend this hotel. The staff speak English and are welcoming.

The location of this hotel is excellent. Convenient to nearly everything. While there is a view of the bay, it is across a busy 6 lane road, so it's not as enticing as many other water views. The room was great, bed was typical Sofitel, which is to say, very nice. The room was clean, and everything worked. The shower was super strong and the bath products were top-notch. The only downsides relate to food. We got in late after a very long drive, and just wanted to grab something at the bar. The bartender explained that he was overwhelmed because he was the only employee there. There were only 4 people at the bar. We waited 45 minutes for a club sandwich and hamburger. Neither was good, and my burger was way overcooked. It was tough to get another drink, too, as the bartender was constantly on the phone. Breakfast was fine, but not up to normal Sofitel standards. There was limited hot food, nothing was made to order, and the pancakes and waffles would make any Brazilian question why Americans like these breakfast foods.

Extremely poor service at check in upon arrival. Personel at check were not able to act upon requests and no manager were working at night. Rooms very bad isolated = noise from rooms "next-door" Generally not a good experince. Guess my expectation towards Sofitel were too high.

Excellent room, very clean, with very beautiful view and a very comfortable bed. The perfect stop in a long motorbike travel. -----------------------------------------------------------------------------

Room and restaurant were ok, as expected. Valet was really bad. They took 40 minutes to bring my car on a saturday, with no reason for the long wait. Even the hotel manager did not have an excuse for this, and the only thing he did (after my request) was to certify that my car would be parked close the following times.

The hotel is excellent, with nice view to sea and perfect location. This hotel has excellent services, is very clean, is so close to shopping Beiramar and a lot options for restaurants, foods, and transport!

Florianopolis is a miracle. Hotel in a very beautiful place. SERVICE AND STAFF AT NO 5 STARS. Nobody speaks English. ALL NEED TO REPEAT IN 10 MINUTES. Breakfast is not much. BAD DEADNER.WELCOM TU BRAZIL!!!

The hotel is OK, nothing more than a regular executive hotel. For a Sofitel, the hotel should be better. Staff was below average and pool service really bad, only cheap quality beer and no other options, took more than half hour to bring the order.

Be aware the air conditioning is very weak. We booked a room with front sea view however the room was so hot we were advised to keep the curtains closed all day. Just after 2 days the room temperature was below 25 degrees but then housekeeping turn it off during the day!!! grrrrr