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Grand Mercure Bangkok Fortune 4 stars

Customer review rating 4.3/5 5,980 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Grand Mercure Bangkok Fortune
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+ 21 Services
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Hotel extras

  • Hotel Bars & Restaurants with international cuisine.

  • In Central Business District of Bangkok with direct access to MRT Rama 9 station.

  • Newly renovated fitness, swimming pool and roof garden.

  • Wedding and meeting rooms with the latest technology and high-tech equipment.

  • Only 30 minutes from Savarnabhumi International airport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centrePaying
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Grand Mercure Bangkok Fortune

1 Rachadaphisek Road
Fortune Town
Dindaeng
10400
bangkok
thailand

Tel: +6626411500

Fax: (+66)2/6411510

Check-in from 14h00

Check out up to 12h00

  • BUS :  551 MCOT Intersectio

  • BANGKOK METRO :  RAMA 9 STATION

  • BANGKOK METRO CO. :  RAMA 9 STATION

  • By plane

    DON MUANG INT AIRPORT At 23km / 14.29 miles

  • By plane

    SUVARNABHUMI BKK At 28km / 17.4 miles

  • By car

    VIPHAVADEE RUNGSIT At 5km / 3.11 miles

  • By train

    HUA LAMPONG At 10km / 6.21 miles

GPS :13.756716, 100.564642

Our accommodation(s)

A 402 spacious and well appointed rooms and suite which combines traditional Thai and international flair of 217 Deluxe rooms, 86 Grand Deluxe rooms, 62 Fortune Executive Premier rooms, 20 Studio suites, 15 one-bedroom suites, a 2-bedroom suite and a Pres

Deluxe 1 King bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

Deluxe Twin Beds

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

Grand Deluxe 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

Grand Deluxe 2 Single Beds

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

Fortune Executive Premier with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Fortune Executive Premier with 2 single beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Studio Suite King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

ONE RATCHADA WORLD RESTAURANT

Type of cuisine: International

Serving up a delicious international buffet and provides all-day dining in stylish and cozy environs. International buffet breakfast, lunch and dinner are well known among locals & visitors alike for satisfying the appetite and pleasing the palate.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AGEHAN JAPANESE RESTAURANT

Type of cuisine: Japanese

Contemporary design provides authentic Japanese recipes with premium quality produce & the freshest fish. Black marble countertops feature a wide range of Sushi, Sashimi, Teppanyaki & Tempura as well as Shabu-Shabu of grilled & cooked items.

NAN YUAN CHINESE RESTAURANT

Type of cuisine: null

Delicious and authentic Chinese cuisine is not only healthy but, according to traditional beliefs, brings good fortune simply by eating it! Enjoy the flavours and atmosphere at our Nan Yuan restaurant, designed for complete culinary satisfaction.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

METRO LOUNGE

Non contractual photo

Relax with expertly cocktails & a full selection of premium wines / spirits. Live music, traditional Thai musicians & the soothing tones of singer and guitarist, create the perfect setting to unwind with friends or to conduct a casual business meeting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 813 m²

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Grand Mercure Bangkok Fortune

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,980 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,399 reviews

Well located

Customer review rating 4.3/5

Yamila Business - 12/10/2020 Confirmed reviews ALL

Easy to travel

Dear Yamila, I sincerely appreciate you taking the time to give us your feedback. I am glad to read that you had an enjoyable experience and that you were pleased with the excellent hotel location. We hope you make most of it Please feel welcome to stop by again and stay with us. Sincerely, Akshay Raturi Guest Experience Manager

Great location and excellent service

Customer review rating 4.3/5

Surasak W. Business - 30/09/2020 Confirmed reviews ALL

Clean, comfort, great location, good food

Dear Khun Surasak W., Greetings from Grand Mercure Bangkok Fortune! Thank you so much for your nice words about our property and its services. As mentioned, our hotel is very well located in one of the lively centers of Bangkok with many malls, corporate offices and the MRT (subway) just a few meters from the lobby, I hope you made the most of. Please feel free to come back and live another great experience with us. Sincerely, Akshay Raturi Guest Experience Manager

Comfort Clean and Relax with Onsen

Customer review rating 4.3/5

Tanakawee T. Business - 25/09/2020 Confirmed reviews ALL

So clean and easy to connect with MRT. Onsen made me feel good :)

Dear Khun TANAKAWEE T., It has been our pleasure to welcome you at Grand Mercure Bangkok Fortune and we thank you for your patronage. We are very happy and delighted that we were able to create a pleasant experience and make a difference to you in this busy capital city. Your appreciation has been shared with my team and we are motivated to strive for excellence. We would love to have you back and look forward to the opportunity of welcoming you again very soon. Sincerely, Akshay Raturi Guest Experience Manager

Good located

Customer review rating 4.3/5

K C. Solo - 20/09/2020 Confirmed reviews ALL

Good location Clean room Nice bed

Dear Khun K C, Your review is much appreciated, thank you very much. It is a real satisfaction for us to hear from you and to note that your experience was enjoyable, from the comfort of your stay at Grand Mercure Bangkok Fortune to the convenience of our location to explore Bangkok and its lifestyle. Please feel welcome next time you are in Thailand. Sincerely, Akshay Raturi Guest Experience Manager

Room : Clean room but trash is not cleaned every day and Customers are not notified when they have forgotten items, have to call to inspect.

Customer review rating 4.3/5

์nopadorn P. Solo - 17/09/2020 Confirmed reviews ALL

I understand the Covid-19 situation, but a downgrade of service is not an incident. I thing when employees are inadequate with the services they offer May make the impression look worse continuously. However, I also used the seminar room service. The overall picture of the service does not create an impression of the staff, less staff for the maintenance of the service line, has to find employees and there is no staff at the seminar room. I think the hotel management has a problem. Unable to create employees with Service mind, causing the service to continue to deteriorate.

Dear Khun Nopadorn P., Allow me to express my gratitude for sharing your thoughts on the experience you had at Grand Mercure Bangkok Fortune and for assessing the level of service provided. I am truly sorry to hear regarding the issues you have experienced during your recent visit. As you correctly mentioned, there can be no excuse for service degradation, Please rest assured that your feedback has been conveyed to our front office manager and executive housekeeper, who is taking the right action to train their respective team to avoid any future recurrence Guest feedback is the most important of all, thus we all would like to extend our appreciation for taking the time to comment.  I have also personally shared your concern with the Banqueting team and the managers in charge, meanwhile, apologies for having failed to meet with your expectations Our hotel is one of the prestigious hotels and we strive every day to provide the best services to our guests. If you have an opportunity to return to us, please do not hesitate to contact our Duty Manager  directly at H5… if there is anything we can do to assist in order to make your stay more comfortable. Sincerely, Akshay Raturi Guest Experience Manager

Very good hotel. Beautiful and clean.Give 5 Stars.

Customer review rating 4.3/5

Chaninan N. Solo - 26/08/2020 Confirmed reviews ALL

Very nice hotel ,comfortable room and easy to go everyplace because the MRT(metro) is opposite(under the ground) of the hotel.

Dear Khun Chaninan N., Greetings from Grand Mercure Bangkok Fortune.Many thanks for taking the time to post this review of your stay with us. We are delighted that you take your valuable time to fill out our survey and it added more joy to see your great feedback. Please do let us know how we may assist with your next stay. Thank you once again for your wonderful review. Sincerely, Akshay Raturi Guest Experience Manager

Perfect

Customer review rating 4.3/5

Oded Solo - 19/08/2020 Confirmed reviews ALL

Lovely staffs... Perfect location! The room is big and super clean.

Dear Oded, Greetings from Grand Mercure Bangkok Fortune! Thank you for this review of your one night stay ,that I read with attention and will share internally. Thank you for supporting us and for your loyalty to this hotel.It is really encouraging and stimulating for all our teams who constantly challenge themselves to bring new treats and enjoyable moments to our guests. We wish you a very nice week and hope to welcome you again very soon. Sincerely, Akshay Raturi Guest Experience Manager

Well located and had a wonderful stay

Customer review rating 4.3/5

Dr J. O. N. Business - 13/08/2020 Confirmed reviews ALL

I am especially satisfied with the treatment I got from staff, the security and the top of the class awareness and strict control of social distancing and sanitizing in every corner to prevent the covid 19 virus. Thanks to lobby lounge staff Ms Noi and Oat and the reception staff and cleaners. Hope to see you again on my next visit.

Dear Dr Julius Owuor N., We are humbled by your gracious compliments and are pleased to note that you had an enjoyable stay with us. Your feedback is most gratifying as it is our endeavor to ensure that our guests have memorable and a safe experiences each time they stay with us. Your generous compliments have been shared with the team and especially with, khun Noi and khun Oat and for whom it will be a tremendous source of inspiration. Thank you once again for the appreciative note and we look forward to welcoming you back soon to Grand Mercure Bangkok Fortune Sincerely, Akshay Raturi Guest Experience Manager

Nice room and delicious brake

Customer review rating 4.3/5

Akaraphun R. Business - 01/08/2020 Confirmed reviews ALL

Overall was good, but only lunch and dinner was little disappointed. Also the hosting and check-in system should be improved. The rest was fine. Thank you.

Dear Khun Akaraphun R., Thank you so much for taking the time to write such a lovely review. I am pleased to know that you had a overall good experience. Keeping your feedback in mind concerning the food serve, if you would like to see something in particular, please do let us know in advanced and our chefs will try their best to arrange it. I have also shared your valuable feedback with the front office team for the improvements, once again thank you very much from your inputs. We look forward to continue to taking good care of you and to being of assistance to you at all times. Sincerely, Akshay Raturi Guest Experience Manager

Well located, Good stay

Customer review rating 4.3/5

Ekapong.k Business - 01/08/2020 Confirmed reviews ALL

excellent

Dear Khun Ekapong.K, Greetings from Grand Mercure Bangkok Fortune! and Thank you for your loyalty ! We were delighted to see the full score from your survey for your recent stay.I would like to thank you once again for your feedback and would love to serve our hospitality to you in future as well. Sincerely, Akshay Raturi Guest Experience Manager

Good

TripAdvisor rating 4.0/5

aspirin121 Family - 29/07/2020 TripAdvisor review

There​ are​ male and​ female​ onsens in​ the​ hotel​ but​ my​ room​ has​ No​ bathtub.​ I​ choose​ this​ hotel​ because​ of​ membership of​ accor​ plus.​ Stay​ here​ and​ can​ Walk​ to​ central​ Plaza​ Rama9 and​ Fortune​ department​ store.

A great re-opening

Customer review rating 4.3/5

Thitisan Business - 24/07/2020 Confirmed reviews ALL

I was upgraded from deluxe to grand deluxe for my stay. At check-in, I was assisted by Ms.Supharada who was very keen and helpful. The room was spacious, clean and incredibly comfortable. The welcome drink was offered as a silver member. Only minute difficulty of breakfast ordering since there was no buffet line and a lot of customer waiting. But all in all my experience was terrific.

Dear Khun Thitisan, Greetings from Grand Mercure Bangkok Fortune.I am writing to thank you for your comments and score you accord to our hotel for your recent stay at Bangkok city. I am sorry to hear about the delaying in service during the breakfast. Your comments have been shared with our Executive Chef for the improvements. We have also transmitted your kind words to all our team and especially to Ms.Supharada who is impatient to welcome you again, for many more stays and to have a wonderful experience again, with many stories to bring back home. Sincerely, Akshay Raturi Guest Experience Manager

Well preparation to New Normal stay

Customer review rating 4.3/5

Anonymous Business - 07/07/2020 Confirmed reviews ALL

This stay was my first stay after the past weeks of lockdown. Thank you the hotel management for acknowledgement of Accor Plus Platinum Elite member and improved guest experience service by organizing well prepared upgraded suite room with fruits plates presented in room which I like them so much. Thank you Assistant Front manager for greeting me and sharing hotel experiences in COVID-19 period situation. In response to the Coronavirus outbreak, I observed that the hotel had implemented more cleaning and disinfection measures according to Ministry of Public Health guidelines and the new normal services in all facilities. I do hope that the hotel would closely monitor the advice of medical and government authorities continuously, I expect to return to stay here again in the future.

Dear Khun Ekarat, We very much appreciate your loyalty for being ALL Platinum member and your comments regarding your stay at the Grand Mercure Bangkok Fortune. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nattanicha Anothai Director of rooms

Stay was as good as the situation with Corona virus allowed it to be

Customer review rating 4.3/5

Surendran K. Business - 29/03/2020 Confirmed reviews ALL

The staff were very polite and helpful. My one fault was that when I booked, I requested for a smoking room and you accepted my booking but informed me at check in that All Your Smoking Rooms Were Under Renovation. If that was the case, you should have not confirmed my reservation or should have had the courtesy to inform me when I made the booking. Frustrated me more that you charged me 3000 bath for smoking which on the basis I had thrown my empty cigarettes packet in the trash bin. I had no intention to argue it dispute as your staff was behaviour was exemplary during my stay . However you have misled a customer by accepting his booking when he clearly specified a smoking room. This is the first time I have used Acor in my travel and sadly this may also be my last

Dear Surendran K., Thank you for taking the time to tell us about your experience at the Grand Mercure Bangkok Fortune. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please Stay safe and Healthy, and hope to see you again. Sincerely, Arren Santiago Club Prestige Manager

Quieter part of Bangkok

Customer review rating 4.3/5

Kevtherev Couples - 18/03/2020 Confirmed reviews ALL

Nice hotel & nice breakfast, great staff, 2 minute walk to an underground station to get you to Sukhumvit road, It was very quiet as the covid-19 outbreak was just starting, Very close to at least 2 shopping centres,

Dear Kevin E., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Fortune. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arren Santiago Club Prestige Manager

Nice hotel .. great staff

Customer review rating 4.3/5

Allan A. Solo - 12/03/2020 Confirmed reviews ALL

Staff have been very helpful throughout my stay. The hotel is also very well located for access to/from Tollway to get to/from airport.

Dear Allan Frederick A., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Fortune. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arren Santiago Club Prestige Manager

A gem around Phra Ram 9 !

Customer review rating 4.3/5

C. Couples - 12/03/2020 Confirmed reviews ALL

Very courteous staff from the front desk to the housekeeping. Room was clean and very tidy. I will definitely come back to stay at Grand Mercure Fortune again. Thank you all for a memorable and pleasant stay. Best wishes, C.

Dear Mr. C., Dear Mr. C., Thank you very much for your positive feedback and we are very thankful for choosing to stay with us at Grand Mercure Bangkok Fortune. Mr. C., we are happy to hear you enjoyed a great stay and I appreciate you taking the time to personally highlight the service levels provided by the Front Desk and Housekeeping team, they will be delighted to hear your comments and this will inspire and motivate us all even more as well as the cleanliness and tidy room. So important you felt comfortable and we cared for on your stay, we are pleased to hear you thoroughly enjoyed the experience and thank you taking the time to share your comments with us on this online forum. Mr. C., we thank you for choosing to stay with us and we look forward to welcoming you back in the near future for another enjoyable and memorable visit. Sincerely, Nattanicha ANOTHAI Director of rooms

Great stay

Customer review rating 4.3/5

Onnie Friends - 08/03/2020 Confirmed reviews ALL

Well located hotel with great services from all staff. Will stay again next time.

Dear Onchuma K., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Fortune. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arren Santiago Club Prestige Manager

A warm, welcoming team

Customer review rating 4.3/5

J C. Couples - 05/03/2020 Confirmed reviews ALL

We had a very pleasant experience staying at your hotel. Everybody in your team warmly welcomed and served us, from doormen to lift attendant, waiters/waitresses at breakfast and lounge (especially Way and Pami, if we remember their name correctly) as well as the room cleaners, receptionists etc. The location is conveniently next to MRT and shopping complexes. Kaapkhunkaa/krap!

Dear James Khi Siew C., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Fortune. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially to WAY and Pami, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arren Santaigo Club Prestige Manager

excellent

Customer review rating 4.3/5

Sarah Couples - 03/03/2020 Confirmed reviews ALL

The staff was extremely kind and helpful, the room was very clean, and the hotel was right next to the metro for easy access. Definitely recommend.

Dear Sarah L., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Fortune. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arren Santiago Club Prestige Manager

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