Grand Mercure Bangkok Fortune 4 stars

I was staying for a night on March 11, room no 2402. There was one staff at the check-in desk that made checking in process went so slow. I waited for almost half an hour anyway the staff knew that he try his best to put an effort on me. The doorman was excellent. They’ re always have a smile on his face. They escorted me to check-in counter and to the seat when the receptionist ignored my word when I said check in please. More smiles on house keeper too, please

I got a good service and I can believe in good cleaning from COVID-19. One thing, you have less parking car for customers.

Very kindly staff everyone very helpful

- the location is in the downtown in front of the hotel have MRT. It's the good connecting transportation - Room is cleanliness. Bed is comfortable. And city view is pretty good. - Because of pandemic hotel change to serve street food breakfast is a good idea but the taste should be improve a bit. It's salty - I got a promotion and got a good price. It make me fully satisfied with the price I paid and the service I got.

Hotel locate near 2 large shopping malls and MRT station, So there are many shop, stores and restaurant to provided lots of options for lunch and dinner. The hotel itself is nice. Not many guest stay during this time. As an ALL member and reserved a junior suite, the hotel upgrade us to executive suite room, which is nice. The room is spacious, clean and functional. There is no afternoon tea but the minibar items are complementary for executive room/suite which is very nice. The evening lounge is good. Food is good. Staffs are friendly and welcoming. Overall, the experience for this stay is nice. Still there are many issues that the hotel should improve to make it better. Some of the area in the hotel are dusty and smell. Such as one of the 1 seat sofa in the bar on the ground floor that smell quite nasty and also lot of mosquitos in the lounge. The glass door in the bath room is leak, this should be fixed. Breakfast was great and on time on my first 2 days, but for the third morning - we have to wait for breakfast around 45 minutes. The corridor and lobby smell moldy - need some refreshment. Anyway the experience is still ok, I will consider stay at the hotel again but improvement on mentioned above would highly help make the hotel a lot better.

Hotel is in a good location, surrounded by the shopping mall and link to the subway which is very convenient. During the COVID 19 situation, there is no buffet line but there was local street food with good taste as a la cart for guest to select upon check in front. We can choose to have breakfast we selected in hotel restaurant or they can also bring to the room for us. I chose to have breakfast in room because it was more convenience for me during my 6 months pregnant. The room was nice and comfort. I requested to upgrade the room with my Accor member from deluxe room to grand deluxe. Will definitely come back and recommend to friends and family.

Please, fix hot water !

I was very impressed with the service provided by the bell boy during my check-in. Unfortunately, I forgot to ask his name.

Super delicious Peking duck in nan yuan restaurant. This hotel is very friendly to Accor plus member. Bed is very comfort.

First I have to say thank you to the hotel staff they took very good care of my wife and I . The Roman was very clean and the breakfast was wonderful.

I had stayed there for two nights, really satisfied with the room upgrade (it was my mistake to book a wrong bed type but your front desk upgrade me to another room type which was quite surprise for me. However for breakfast on the first morning, I found that many items on the menu are sold out (unprepared) I think that day there were only 4-5 guests ate the breakfast. And the woman cook, she talked to the waitress that we don't have this those that, 1 hour wait, you want or not?. It's quite unprofessional to said that in front of the kitchen where guests eating and expected their food to be served. Overall is great, I will stay there again

I was there for 1 night staycation and had a dimsum dinner at Nanyuan. All employees from the guard, bellman, receptionist at the concierge and the manager and workers at the restaurant are professional and service-oriented. The hotel is very well maintained and very clean. Breakfast is non buffet but to allow the guests to select the menu due to the measure to prevent the spread of disease. The building is just next to MRT station and IT mall called “Fortune town.” There are many things to explore and purchase if you are into IT gadgets, stereos and games, also there are a large variety of restaurants to choose from at G floor. Personally, I’d definitely recommend this hotel, mainly because of the way how the employees treated the customers. Thank you for the memorable experience. Keep up the good work! ;)

I really enjoyed my stay at Grand Mercure Bangkok Fortune. The staff were very friendly and polite. I will definitely stay here again. I already booked my next stay.

First time here,For me and my friend.Nice location same building with shopping mall.The room was newly renovated.Friendly staff.We got room upgrade.Thank you to all staff.

The day I checked in and I forgot my iPhone at the bar and your team keep and give it back to me.. thank you