Grand Mercure Bangkok Fortune 4 stars

Good facilities, and services such as Onsen and fitness. Thai food is yummy, especially ข้าวต้มกุ้ง for breakfast.

- room is good enough and location is easy for my business. - BF is quite very few and not match with what I've paid for!!! No bacon, ham, sausage and the eggs are smell not good. The thai food is also very few of choice. - Should be seriously improve in BF or this might be my last time here.

Book from All Accor with the promise of getting 40% cash back for food and other service; however, the hotel manager didn't recognise Accor promotion. So, I have learned before that AllAccor promotion is nothing but a broken promise, since I just came back from Novotel Phuket and they also, never heard of AllAccor promotion. I understand that the hotel has to survive by providing low cost service to other guests who came as a group. Since they provide the hotel a limited budget, so the breakfast is below standard and way too expensive for the price I have to pay. They should offer a special breakfast room for the guest who have paid for a full price breakfast instead of putting us in the same room and make me feel like a fool. So, the second lesson I have learned is I will not purchase breakfast at this hotel again. By the way, most of the staff at the breakfast room is very nice and helpful, except the egg lady whose service mind seems to be missing. I booked a junoir suite and I like my room; however, amenities are limited. Most hotels will provide some dishes and silverwares but there is nothing here. The hotel offer me a 10% discount coupon for the restaurant so I planned to have my dinner at the Chinese place; however, the waiter told me he never heard of it. So, I told him that he should call his manager and left. As I was leaving I heard he call me names to his collegues "this guy is a trouble maker", he said. I felt like an unwelcome fool by AllAccor marketing team. I stayed at this hotel many times before and I like the room, the fitness, the spa, and the location. I understand that the hotel has to adapt in order to survive but the attitude of their staff is something I am disappointed.

I was staying for a night on March 11, room no 2402. There was one staff at the check-in desk that made checking in process went so slow. I waited for almost half an hour anyway the staff knew that he try his best to put an effort on me. The doorman was excellent. They’ re always have a smile on his face. They escorted me to check-in counter and to the seat when the receptionist ignored my word when I said check in please. More smiles on house keeper too, please

I got a good service and I can believe in good cleaning from COVID-19. One thing, you have less parking car for customers.

Very kindly staff everyone very helpful

- the location is in the downtown in front of the hotel have MRT. It's the good connecting transportation - Room is cleanliness. Bed is comfortable. And city view is pretty good. - Because of pandemic hotel change to serve street food breakfast is a good idea but the taste should be improve a bit. It's salty - I got a promotion and got a good price. It make me fully satisfied with the price I paid and the service I got.

Hotel locate near 2 large shopping malls and MRT station, So there are many shop, stores and restaurant to provided lots of options for lunch and dinner. The hotel itself is nice. Not many guest stay during this time. As an ALL member and reserved a junior suite, the hotel upgrade us to executive suite room, which is nice. The room is spacious, clean and functional. There is no afternoon tea but the minibar items are complementary for executive room/suite which is very nice. The evening lounge is good. Food is good. Staffs are friendly and welcoming. Overall, the experience for this stay is nice. Still there are many issues that the hotel should improve to make it better. Some of the area in the hotel are dusty and smell. Such as one of the 1 seat sofa in the bar on the ground floor that smell quite nasty and also lot of mosquitos in the lounge. The glass door in the bath room is leak, this should be fixed. Breakfast was great and on time on my first 2 days, but for the third morning - we have to wait for breakfast around 45 minutes. The corridor and lobby smell moldy - need some refreshment. Anyway the experience is still ok, I will consider stay at the hotel again but improvement on mentioned above would highly help make the hotel a lot better.

Hotel is in a good location, surrounded by the shopping mall and link to the subway which is very convenient. During the COVID 19 situation, there is no buffet line but there was local street food with good taste as a la cart for guest to select upon check in front. We can choose to have breakfast we selected in hotel restaurant or they can also bring to the room for us. I chose to have breakfast in room because it was more convenience for me during my 6 months pregnant. The room was nice and comfort. I requested to upgrade the room with my Accor member from deluxe room to grand deluxe. Will definitely come back and recommend to friends and family.

Please, fix hot water !

I was very impressed with the service provided by the bell boy during my check-in. Unfortunately, I forgot to ask his name.

Super delicious Peking duck in nan yuan restaurant. This hotel is very friendly to Accor plus member. Bed is very comfort.

First I have to say thank you to the hotel staff they took very good care of my wife and I . The Roman was very clean and the breakfast was wonderful.

I was there for 1 night staycation and had a dimsum dinner at Nanyuan. All employees from the guard, bellman, receptionist at the concierge and the manager and workers at the restaurant are professional and service-oriented. The hotel is very well maintained and very clean. Breakfast is non buffet but to allow the guests to select the menu due to the measure to prevent the spread of disease. The building is just next to MRT station and IT mall called “Fortune town.” There are many things to explore and purchase if you are into IT gadgets, stereos and games, also there are a large variety of restaurants to choose from at G floor. Personally, I’d definitely recommend this hotel, mainly because of the way how the employees treated the customers. Thank you for the memorable experience. Keep up the good work! ;)

There​ are​ male and​ female​ onsens in​ the​ hotel​ but​ my​ room​ has​ No​ bathtub.​ I​ choose​ this​ hotel​ because​ of​ membership of​ accor​ plus.​ Stay​ here​ and​ can​ Walk​ to​ central​ Plaza​ Rama9 and​ Fortune​ department​ store.