Grand Mercure Bangkok Fortune 4 stars

As always, my stay was flawless. Warm greeting on arrival, clean and funcitonal rooms. It's always a very comfortable place to stay.

The check-in process took over 30 mins as there there was an issue with the hotel system not accepting my corporate Credit card (which works everywhere else). Finally I had to pay up front for my 3 nights using my personal debit card. Also I did not receive my usual upgrade to use the Business Lounge.

They forgot to give me room sandal

Good

When I arrived the check in was really slow. When I was brought up to my room, the room was not yet made up - makes me question if the rooms were being thoroughly cleaned before the next guest. I was then guided down to the reception again. Instead of finding another room for me immediately, the reception called to complained that the house keeping team made a mistake. That is so unprofessional. He should assist with my check-in first before settling your internal affairs. Apart from that, everything else was comfortable.

I have been staying here for the last 13 years. Recently, the front desk service is not friendly at all. There is no priority for loyal customers. I am asked to provide my ID each time plus I am asked pay a deposit of 1000 baht for each night that I am booked for. Given my history with the hotel, and also being a Captain with Drukair, that has always been loyal to Grand Mercure Fortune, I feel disheartened when we are treated like regular customers. I would also to tell the Management that I am one of the few remaining Pilots or crew of Drukair that still stays at this hotel when one vacation or when the cost is borne by the individual. Most Pilots have found the front-desk service and attitude to be rather very unfriendly. It used to be much better when Mr. Vichien was around. He was a good liaison officer for Drukair. He made it so much easier and the front desk service was very considerate and accommodative at the time Drukair has been a loyal customer for the hotel for years even when the hotel occupancy was as it is now and this I must highlight. I hope you make necessary changes. If not, I too may be compelled to look for accommodation elsewhere, as has most Pilots already. Thank you and I hope the Management considers these favorably.

the location is good, and interior look nice, service is good too. somehow, there are few things to be improve including flying buds in toilet of the room, and the water seems a bit stuck on the sing as well. and sometimes forgot to replace with the supply just as slipper and the toothbrush

Although inital hiccups for checkin and room allocation, everyrhing went well after that

very good, cozy, location is perfect

I wrote the following complaint writing at Facebook Messenger: Hello! Me and wife have stayed with your hotel for almost 20 years staying in a Club Premium Room November 21-25 Room 2608. During my stay I have phoned somebody in Bangkok and you charged me THB60. I feel that local phone calls should be included for Club Premium Rooms. Gone are the days, when a local call was expensive. So why not include all local calls within Thailand for Club Premium Rooms. I will come back on December 6 and I will claim a refund for the local call you have charged me (Receipt Invoice 1911-FB-078837). Best regards, Dieter B., Email di…, Facebook Paul Buechi Your unsatisfactory reply: Dear Mr. Dieter B., Thank you for taking the time to share with us the feedback regarding your recent visit to Grand Mercure Bangkok Fortune. Guest feedback is the most important of all, thus we all would like to extend our appreciation for taking the time to contact us via Facebook. I am afraid as there is no offer of local call in the privileges of Club Floor in any of hotel information, I am very sorry that we won’t be able to rebate the charges for the local phone call but hope you understand. Thank you once again for your feedback and we wish you a great evening ahead ! Kindest regards Akshay Raturi I wrote back: Dear Akshay Raturi, Thank you for your reply. Sorry, your answer is not enough convincing. I paid a club premium room and you tell me that a local call is not included in your room rate? You charged THB60 about ten times the cost of a local call. Your reason you gave me is just not enough. Ridiculous to refer to existing regulations. Have you heard anything about customer services? At the moment I stay at the Ibis Hotel in Pattaya. They make already several phone calls for me from the reception and they do not charge for local calls. And I pay only 25% of your room rate. And one staff for one phone call let me telephone from his private mobile phone. I want to talk to you when I will come back and I will stay at your hotel on December 6 - 9. See you! Best regards, Dieter B. I really want to see on December 6 what the position of your hotel management will be?

The hotel was nice and clean, room provided is spacious and clean. Staff is very friendly and amenities are well appointed.

i arrive at hotel very late. And check out was 12 noon. I ask if I could just stay till 2pm because I arrive late. Was told there would be additional cost so disappointed

Pleasant stay in this hotel. Encountered wifi break down in the hotel but the staffs were so helpful to solve the issue and follow up on that. Definitely like the people here!

Very nice hotel, good connection(s) to MRT, BST and roads. Perfect food and nice rooms.

The room is truly dated. Fittings are old, example the shower head. Bathroom lighting is dark.