Pullman Basel Europe 4 stars
Customer review rating (ALL Rating) 4.7/5 879 reviews
141 elegant rooms with free WiFi, gym with garden view and garage
"Bistro Europe" with bar and international and regional cuisine
Located in city center, walking distance to Rhine, Old Town and Messe Basel
Free BaselCard for free use of public transport and other benefits
7 modern meeting rooms with natural light and state-of-the-art equipment
Clarastrasse 43
4058 BASEL
Switzerland
BASEL TRAM: 1;2;6;14;15;21 Messeplatz
BASEL MULHOUSE EUROAIRPORT At 9.5km / 5.9 miles
ZURICH AIRPORT At 80km / 49.71 miles
DB BAD BAHNHOF At 0.5km / 0.31 miles
SBB CFF At 1.5km / 0.93 miles
GPS:47.563069, 7.59784
Check-in from - Check out up to
Pullman Hotels are places to meet people. The best example is the hotel's 'Bistro Europe', where you can meet for a relaxed lunch or dinner of international and regional specialties.
After a hectic day of appointments or sightseeing, there is nothing to beat a relaxed drink at our bar.
There’s something special about private celebrations in this hotel, thanks not least to our outstanding catering service. Something bigger in mind? The seven event rooms comfortably accommodate up to 300.
Our rooms facing the garden or the city guarantee absolute relaxation with their high-quality beds, private bathroom, minibar, free wi-fi and LED TV. They come with double, queen or king-size beds.
Accessible room
TripAdvisor rating 5.0/5
CHvoyageur TripAdvisor review
Although we arrived early, we were able to take possession of the room. This was big, well-equipped and completely sound-proofed. The lady on reception, Gioia, noticed that it was my birthday and organised a bottle of Prosecco to be delivered to the room. My heartfelt thanks to the staff! Breakfast was also excellent, the hotel fulfilled or exceeded all our expectations.
Customer review rating 1.5/5
Anonymous Business - Confirmed reviews ALL
Impossible to adjust the room temperature, which made the stay very poor.
Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. We are sorry about the issue regarding the temperature in the room. Please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We shared the problem with the corresponding department and were able to solve it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM
Customer review rating 4.5/5
Anonymous Business - Confirmed reviews ALL
Well located hotel close to public transport, comfortable rooms, good breakfast and helpful staff.
Dear guest, Thank you very much for your positive feedback. We are very happy that you were satisfied with your stay and especially enjoyed the location of the hotel as well as the comfort of the rooms. We are glad to share your feedback and your concerns with our colleagues. This will help us to improve our services, as our main goal is to satisfy our guests in every way. We appreciate your comments and hope to welcome you back soon in Basel. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80
Customer review rating 1.5/5
Robert Business - Confirmed reviews ALL
The hotel staff is very friendly and eager to help. I stayed on the 5th floor and immediately noticed it was too hot in the hallways. There was no ability to adjust temperature in the room either, other than keeping a small window open for the duration of the stay. The small temperature control panel was for decoration only. I spoke to the front desk and was told they could not do anything about the temperature in the hallway or in the room. I was told by a fellow co-worker who stayed at this same location that the lower floors my be a little cooler but there was really no ability to adjust the temperature inside the room. Completely unacceptable!
Dear Robert, Thank you very much for taking the time to review your stay at the Pullman Basel Europe. We are happy to read that you were satisfied with the quality of our customer service. However, we are sorry about the issue regarding the temperature in the room. We shared the problem with the corresponding department and were able to solve it. Nevertheless, we would like to inform you that we have an environmentally friendly cooling system. The system functions with cool water running through water pipes in the ceiling. There is no air movement and the temperature is individually adjustable up or down two degrees. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM
Customer review rating 4.5/5
Amilcar Business - Confirmed reviews ALL
Good stay, clean hotel, good breakfast
Dear Mr Amilcar B., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kolaj Front Office PULLMAN BASEL EUROPE
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