Pullman Basel Europe

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Pullman Basel Europe 4 stars

Customer review rating (ALL Rating) 4.7/5 879 reviews

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Description

Hotel extras

  • 141 elegant rooms with free WiFi, gym with garden view and garage

  • "Bistro Europe" with bar and international and regional cuisine

  • Located in city center, walking distance to Rhine, Old Town and Messe Basel

  • Free BaselCard for free use of public transport and other benefits

  • 7 modern meeting rooms with natural light and state-of-the-art equipment

Hotel location

Pullman Basel Europe

Clarastrasse 43
4058 BASEL
Switzerland

  • BASEL TRAM:  1;2;6;14;15;21 Messeplatz

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 9.5km / 5.9 miles

  • By plane

    ZURICH AIRPORT At 80km / 49.71 miles

  • By train

    DB BAD BAHNHOF At 0.5km / 0.31 miles

  • By train

    SBB CFF At 1.5km / 0.93 miles

GPS:47.563069, 7.59784

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BISTRO EUROPE

Pullman Hotels are places to meet people. The best example is the hotel's 'Bistro Europe', where you can meet for a relaxed lunch or dinner of international and regional specialties.

Our accommodation(s)

Our rooms facing the garden or the city guarantee absolute relaxation with their high-quality beds, private bathroom, minibar, free wi-fi and LED TV. They come with double, queen or king-size beds.

Our guest reviews

Our guest reviews for
Pullman Basel Europe

100% genuine reviews from our guests

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ALL Rating  4.7/5  879 reviews

TripAdvisor Rating  4.5/5  1,102 reviews

Certificate of excellence 2022

Birthday Treat

TripAdvisor rating 5.0/5

CHvoyageur TripAdvisor review

Although we arrived early, we were able to take possession of the room. This was big, well-equipped and completely sound-proofed. The lady on reception, Gioia, noticed that it was my birthday and organised a bottle of Prosecco to be delivered to the room. My heartfelt thanks to the staff! Breakfast was also excellent, the hotel fulfilled or exceeded all our expectations.

Far too hot room temperature

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Impossible to adjust the room temperature, which made the stay very poor.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. We are sorry about the issue regarding the temperature in the room. Please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We shared the problem with the corresponding department and were able to solve it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Well located hotel close to public transport, comfortable rooms, good breakfast and helpful staff.

Dear guest, Thank you very much for your positive feedback. We are very happy that you were satisfied with your stay and especially enjoyed the location of the hotel as well as the comfort of the rooms. We are glad to share your feedback and your concerns with our colleagues. This will help us to improve our services, as our main goal is to satisfy our guests in every way. We appreciate your comments and hope to welcome you back soon in Basel. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80

Great staff but would not recommend

Customer review rating 1.5/5

Robert Business - Confirmed reviews ALL

The hotel staff is very friendly and eager to help. I stayed on the 5th floor and immediately noticed it was too hot in the hallways. There was no ability to adjust temperature in the room either, other than keeping a small window open for the duration of the stay. The small temperature control panel was for decoration only. I spoke to the front desk and was told they could not do anything about the temperature in the hallway or in the room. I was told by a fellow co-worker who stayed at this same location that the lower floors my be a little cooler but there was really no ability to adjust the temperature inside the room. Completely unacceptable!

Dear Robert, Thank you very much for taking the time to review your stay at the Pullman Basel Europe. We are happy to read that you were satisfied with the quality of our customer service. However, we are sorry about the issue regarding the temperature in the room. We shared the problem with the corresponding department and were able to solve it. Nevertheless, we would like to inform you that we have an environmentally friendly cooling system. The system functions with cool water running through water pipes in the ceiling. There is no air movement and the temperature is individually adjustable up or down two degrees. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Well located

Customer review rating 4.5/5

Amilcar Business - Confirmed reviews ALL

Good stay, clean hotel, good breakfast

Dear Mr Amilcar B., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kolaj Front Office PULLMAN BASEL EUROPE

Excellent location, lovely staff.

Customer review rating 4.0/5

K F. Couples - Confirmed reviews ALL

We only had 1 night here. The staff were excellent, the hotel was very clean & tidy.

Dear Mrs.F., Thank you very much for taking the time to review your stay at the Pullman Basel Europe. We are very happy that you enjoyed your stay and the location fo the hotel. We apologize for the inconveniences regarding the missing coffee and orange juice. We will forward your feedback to the corresponding departments. Your satisfaction is our main goal and therefore your comments help us improve the quality of our services. Again thank you for your remarks and we hope to welcome you back in the future. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Well located, friendly and professional staff

Customer review rating 4.5/5

Roland Families - Confirmed reviews ALL

We area family of 5, booked two rooms next to each other, asked for an extra bed for a child. When checking in late (after 9 p.m.) , everything was clear at the reception and all set in the rooms. When asking the receptionist if our VW bus fits in the garage, she could help figuring out that it does not and where the next parking garage is that does. Only one area of improvement: It was two warm in the hotel room and we could only lower the temperature by a couple of degrees. But that's a minor issue.

Dear Roland, Thank you very much for taking the time to review your stay at the Pullman Basel Europe. We are pleased to hear that you enjoyed your time with us and that we were able to help you find a suitable parking space for your VW bus. However, we apologize for the inconvenience regarding the temperature in the room. We are glad to share your feedback with our staff. It will help us improve the quality of our services and better serve you in the future. We hope to welcome you back soon and wish you all the best in the meantime. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Great location

Customer review rating 4.0/5

Nejc Business - Confirmed reviews ALL

Great location, clean rooms, modern, friendly staff, great brekfast. Very comfortable bed linen. Two things bothered me: the room is loud due to proximity of tram line, if window is open, the noise is even more disturbing. If wimdow is closed, there is less noise, but the air in the room can be very dry and warm, despite the hearing set to minimum. I have asked at my reservation for a room facing towards courtyard but was not accomodated. Hopefully this will be possible with my next stay s I am a regular guest and love this hotel.

Dear Nejc, Thank you very much for your feedback. We are happy that you like the location, cleanliness of the hotel and the quality of our service. We are sorry that the room location and temperature did not meet your expectations. We hope to better serve you in the future. We will forward your comments to our teams as this helps us to improve our services throughout the hotel. We are always pleased to welcome you back and wish you all the best in the meantime. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Good location, friendly staff

Customer review rating 4.5/5

L.k Business - Confirmed reviews ALL

Friendly waitresses, and helpful receptionists. Breakfast could be better with perhaps an option of having omelettes, waffles/and pancakes. Overall, for a business trip, there's everything you need. Despite the fact the hotel is located next to tramway tracks, you don't hear any noise. Will definitely come back

Dear L.K., Thank you very much for your positive review. We are very happy that you enjoyed your stay with us and were satisfied with the quality of our service. We are glad to share your compliments with our teams. Furthermore, we will also forward your remarks about the breakfast options to the corresponding departments. We appreciate you sharing your thoughts and hope to welcome you back in the future. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Great Hotel

Customer review rating 5.0/5

J. L. Friends - Confirmed reviews ALL

The great location, clean hotel and outstanding staff made our stay perfect.

Dear Mr. L., Thank you very much for your lovely review. We are pleased to hear that you enjoyed your stay with us and were satisfied with the location, cleanliness, our staff and the quality of our services. We are glad to forward your feedback to our colleagues. Your satisfaction is the best compliment for us all. We hope to welcome you again in the future and wish you all the best in the meantime. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Stayed at the hotel for 1 night on our trip back home from Italy. Hotel needs to be renovated. There is still carpet on the floor, the curtains are either brown by design (from the '80s) or dirty, I'm going with the former option ... The beds are a nightmare to sleep in, way too soft and too small. Bathrooms are nice, reception desk was helpful, breakfast was OK, especially the freshly pressed orange juice was really nice, no "plastic juice". Finally the parking is great.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. We are sorry that the interior of our hotel did not meet your expectations. However, we are glad that our team and the quality of our service was to your satisfaction. We appreciate your sharing your concerns and we will forward them to the corresponding departments. We wish you all the best for the future. Kind regards, Claudia Oberli Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very clean and comfortable rooms and good location . Staff without exception were so helpful and friendly . Thank you

Dear Joanne G., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Urech Front Office PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Customer review rating 4.5/5

Markhamat K. Couples - Confirmed reviews ALL

Have written many feedbacks about this hotel. Can repeat, the hotel itself, the location is good, comfortable and convenient. The high quality food is nice. But above all the high standard service of the staff is making BASEL PULLMAN EUROPE a very special hotel.

Dear Markhamat K., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Urech Front Office PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff is very helpful and friendly, very clean hotel and comfortable rooms. Good location, close to many eating places and tram. There were a few times when the shower went cold then very hot in the morning while showering, but otherwise, good water pressure and water temperature

Dear guest, Thank you very much for taking the time and reviewing your stay with at the Pullman Basel Europe. It is a pleasure to read that you enjoyed your time with us and were satisfied with the quality of our service and cleanliness. We apologize for the inconveniences you experienced while showering. We will forward your comments to the corresponding departments. As you are already a member of the loyalty program ALL you benefit from different discounts when booking directly with ACCOR or the hotel. Furthermore, you earn points which can be redeemed for paying your expenses. If you have any further questions regarding this matter do not hesitate to contact us directly. We hope to welcome you back soon and wish you all the best in the meantime. Sincerely, Claudia Oberli Assistant Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Nice stay in a good location

Customer review rating 5.0/5

Gerhard Business - Confirmed reviews ALL

Reception "saved" my life with support of a charger cable for my Mobile! Great!

Dear Gerhard, Thank you very much for your positive review! We are very happy that you enjoyed your stay with us and that we were able to help you with the charger. It is always a pleasure to receive positive feedback and we will gladly forward your comments to the corresponding colleagues. We hope to welcome you back soon and wish you all the best in the meantime. Kind regards, Claudia Oberli Assistant Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Such a great hotel

TripAdvisor rating 5.0/5

kyriacosk619 TripAdvisor review

This was the second Pullman hotel I stayed after the one I stayed in Berlin. And it met all my expectations. Top location, great rooms, helpful and kind staff. It was my first time in Basel and the staff helped me to explore and walk around the city with there tips and guidance.

Dear kyriacosk619, thank you for taking the time to write such an great review about your last stay! We really appreciate your nice words which of course i did share with out staff. We hope to welcome you back in Basel soon! Best regards, your Team of the hotel Pullman Basel Europe

Excellent hotel

TripAdvisor rating 5.0/5

ennisobrien TripAdvisor review

Excellent breakfast, friendly and helpful staff and comfortable room. Parking is a bonus but is expensive. There is a tram stop just outside and a Basel card is included. This gives free public transport and 50% off most museums.

Dear ennisobrien, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your team of the hotel Pullman Basel Europe

Not suitable to stay during summer

TripAdvisor rating 2.0/5

trajderkar TripAdvisor review

Was a very bad experience during our stay in Aug. We were awake while night since it was very warm inside the room. It was summer and the temperature outside was 30 degree plus and the AC was not working. According to Hotel Management, they cannot do anything as the setting is to maintain 2 degree less than outside temperature. This is ridiculous. I am a Gold Accor member and I do not find anything special treatment as well which I normally get in other Accor hotel. I was upgraded but the room was warm.

Dear trajderkar, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I know that in many countrys there are no regulations for the use of airconditions. Even we have to stick on the swiss requirements of course we can cool down more than two degrees less than outside. That this was still not enough to let you feel comfortable i really have to apologize for! We could not allocate an booking related to your name on tripadvisor. Please feel free to contact us directly to give us an chance to improve our guest service experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tobias Giessler Front Office Manager

City Break

TripAdvisor rating 5.0/5

266volker Couples - TripAdvisor review

nice, well equipped balcony room (not too big though, no coffee maker) decent breakfast but not fully on expected level for Pullman hotel good location (Tram free with Basel card or walking) spacious in-house parking friendly staff

Lieber 266volker, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Team des Hotel Pullman Basel Europe

Perfect

TripAdvisor rating 5.0/5

grafu TripAdvisor review

It's the first time I stayed in this hotel. Everything was perfect, the location, its really near the center. Easy access by local transportation. Also easy access by car. The personnel was kind and professional. The room cleaned. The bed comfortable

Dear Grafu, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager Hotel Pullman Basel Europe

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