Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.4/5 657 reviews

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Hotel Mercure Caen Côte de Nacre - Image 1
Hotel Mercure Caen Côte de Nacre - Image 2
Hotel Mercure Caen Côte de Nacre - Image 3
Hotel Mercure Caen Côte de Nacre - Image 4
2 Place Boston, Citis, 14200 HEROUVILLE SAINT CLAIR, France

Description

Hotel extras

  • 100% renovated, air-conditioned rooms equipped with Chromecast TVs

  • Direct access to the city centre by tram in front of the hotel

  • Gourmet cuisine and outdoor terrace

  • 15 minutes from the beaches

  • Free private and closed car park with 110 spaces - Fitness center

Our accommodation(s)

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston, Citis
14200 HEROUVILLE SAINT CLAIR
France

GPS:49.212166, -0.356508

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE BABYLONE

Our Chef offers you an elaborate and gourmet cuisine in a friendly atmosphere. On sunny days you can take advantage of our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  657 reviews

TripAdvisor Rating  4.0/5  494 reviews

Met our needs and wants very well

Customer review rating 5.0/5

Steve A. Families - Confirmed reviews ALL

Speedy and welcoming check-in. Rooms clean and comfortable. Public areas of high standard. Staff helpful and friendly.

Dear Steve A., thank you for sharing your feedback. We are delighted to hear that we met your needs and wants effectively. It's pleasing to know that you enjoyed our speedy check-in, clean and comfortable rooms, high-standard public areas, and helpful staff. We look forward to welcoming you back. Floriane, 1ère de Réception

well located

Customer review rating 3.0/5

Graham Couples - Confirmed reviews ALL

Hotel and staff okay, but needed to have the Restaurant open on the Friday and Saturday evenings. It was extremely annoying to say the least to find that the Kitchen Staff and waiting Staff were able to serve TWO COACH LOADS of German/Belgian customers, whilst we had to search for another restaurant thus having to go out of the hotel, driving, therefore no wine or aperitif with the meal. Having been out and walking round the tourist spots - Churches etc. we elderly people like to come back to the hotel and spend the evening relaxing. We did have an e-mail two days prior to leaving home but that was to That was too late to re-organise our short trip. Our itinary was sorted on 2 May 2024 when we made the booking. I feel that we were short changed. Breakfast was OK but may have been in the Warming pots a good while. Will need to check thoroughly before making any future booking. Used an Ibis on way home and restaurant was open and food very good!!! Your reply will be awaited with interest. Yours sincerely Graham L.

Dear Mr. L., We thank you for sharing your comments with us. We offer our most sincere apologies for the inconvenience you experienced regarding the closure of our restaurant, as unfortunately the shortage of staff does not allow us to provide à la carte service on weekends. Only tourist groups can be served as it requires much less preparation and therefore fewer staff. We understand the frustration of having to seek alternative dining options outside the hotel. Please be assured that your comments have been noted for further review with our team, and we are doing our utmost to open 7 days a week as soon as possible. We appreciate your understanding and will strive to improve our services. If you have any other concerns or comments, please do not hesitate to contact us directly. As a gesture of goodwill, I have credited 2000 courtesy points to your ALL card. We regret any disappointment caused during your stay and hope to have the opportunity to welcome you again in the future. Wishing you a wonderful rest of the day. Jean-Yves GUTH General Manager Hôtel Mercure Caen Côte de Nacre

Good location

Customer review rating 4.0/5

Francois Families - Confirmed reviews ALL

Well located, food was excellent, reception staff was very accommodating. Unfortunately the server in the restaurant was somewhat rude and condescending

Good location, great staff

Customer review rating 5.0/5

Susan L. Families - Confirmed reviews ALL

Breakfast selection excellent, cleanliness excellent, location great and with local trams, excellent

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Tres correct ✅

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Other web-users rate our hotel

  • 131 reviews 8.8/10 Location
  • 328 reviews 7.1/10 Room
  • 337 reviews 8.9/10 Service
  • 154 reviews 8/10 Breakfast
  • 110 reviews 7.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.