Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.4/5 624 reviews

Hotel Mercure Caen Côte de Nacre - Image 1
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Description

Hotel extras

  • 100% renovated and air-conditioned rooms

  • Direct access to the city centre by tram in front of the hotel

  • Gourmet cuisine and outdoor terrace

  • 15 minutes from the beaches

  • Private, enclosed, free car park

Our accommodation(s)

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston, Citis
14200 HEROUVILLE SAINT CLAIR
France

GPS:49.212166, -0.356508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE BABYLONE

Our Chef offers you an elaborate and gourmet cuisine in a friendly atmosphere. On sunny days you can take advantage of our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  624 reviews

TripAdvisor Rating  4.0/5  487 reviews

Avoid

TripAdvisor rating 2.0/5

Simon R Business - TripAdvisor review

Hotel rooms are ok, certainly better quality than others seems from friends staying nearer the centre of Caen. However, my experience at breakfast was poor. There was little in terms of available options (items not replenished for over 30mins). Bar staff intent on watching football than serving. Bat was seemingly not attended however what I believed to be a patron was bar staff who made no indication of service until after I sought assistance from the front desk. The hotel is far from quality food establishments and dispute the locality to tram service still remains 20-30 mins from areas of interest at point of embarkation on public transport. Would avoid unless a last resort.

Ideal location for overnight stopover in Caen

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent bedroom, easy access on ground floor. Helpful staff. Very good breakfast buffet.

Dear V. Raymond, Thank you for your positive review! We are delighted to hear that you enjoyed our convenient location, comfortable rooms, helpful staff, and delicious breakfast buffet. We look forward to welcoming you back to Hôtel Mercure Caen Côte de Nacre. Thibault - Front Desk

Good location near tramline and road links

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Very comfortable room, good location near tram line and road links to tjhe area. Free parking on site.

Dear Brendan F., Thank you for your positive review. We are glad you enjoyed the comfortable room and our convenient location near the tram line and road links. We look forward to welcoming you back. Thibault, Front-desk

Hotel good

Customer review rating 3.0/5

Marian T. Couples - Confirmed reviews ALL

The hotel & staff are fine. We found the new bed very hard even though it had a mattress topper. It was so bad we couldn’t sleep and as we had to be at docks for 7am for ferry , we were not impressed. As bad if not worse is the restaurant is not open from Friday to Sunday. They offer room service of a little box!!! We chose the vegetarian chilli & rice (no meat variety ) I have never seen anything like it, it was all mixed together with hard red kidney beans and hard sweetcorn . It was inedible. The price for 2 very small containers of food (similar size to pot noodle container) and 1 bottle of beer was EU34.90 absolute rip off. There’s not any other restaurants in the vicinity. Would not stay over weekend again. May consider during the week but only if no alternative.

Chère Marian T., Nous vous remercions de partager vos commentaires avec nous. Nous sommes ravis d'apprendre que vous avez trouvé notre hôtel et notre personnel satisfaisants. Nous nous excusons pour les désagréments rencontrés avec le nouveau lit et le service de restaurant limité pendant le week-end. Vos commentaires sont précieux pour nous, et nous allons traiter ces problèmes en interne. Veuillez accepter nos excuses pour la déception rencontrée avec le repas du service en chambre. Nous nous efforçons d'offrir un séjour confortable et agréable à tous nos clients. Vos retours nous aideront à améliorer nos services. Afin de regagner votre confiance, nous créditons votre carte de 2000 points de courtoisie. Si vous décidez de séjourner chez nous en semaine, nous veillerons à ce que vous passiez un moment plus agréable. Merci pour votre compréhension. Cordialement, Jean-Yves GUTH Directeur

No Restaurant, No hot Water, No receptionist

TripAdvisor rating 1.0/5

Traveler131389 TripAdvisor review

Please note that this hotel does not have a restaurant available to everyone, as mentioned on many sites, it is completely remote and there is no restaurant within walking distance! If there are groups with buses, the restaurant is only available to them, not to travelers with families! This was not mentioned anywhere in the reservation/booking! So if you are traveling with your family, there is a good chance that you simply cannot use the restaurant. They just send you to the center of Caen via tram. If as a hotel you cannot provide the offered facilities to all rooms, stop renting rooms... In the morning at 7:00 am there was also no hot water and at 7:30 am there was no one at the reception to check out, we were waiting with several people. There is an urgent need for new management... We travel a lot and do not quickly write a review, but this hotel is just very bad... Not even sufficient for a quick 1 night stay ...

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Other web-users rate our hotel

  • 119 reviews 8.2/10 Location
  • 314 reviews 6.7/10 Room
  • 309 reviews 8.4/10 Service
  • 147 reviews 8.5/10 Breakfast
  • 133 reviews 4.7/10 Food
  • 99 reviews 6.6/10 Cleanliness

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