メルキュール東京銀座 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,007 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • 東京メトロ有楽町線「銀座一丁目駅」直結

  • 海外のハイブランドの旗艦店や高級クラブ、百貨店などが多数集まる銀座の中央に位置し、ショッピングや観光はもちろん、会議・展示場、空港へのアクセスも抜群。

  • ロビーのブランドショップさながらの華やかなディスプレイ棚やエントランスを照らすガス灯風の照明、銀貨をモチーフとしたブランドウォールなど「銀座の街とゲストがつながるホテル」を表現。

  • 朝食は洋食ブッフェをご用意。毎朝キッチンで熱々に焼き上げる、フランスから冷凍空輸された生地を使ったバターたっぷりのクロワッサンや、外はパリパリで中はしっとりしたバゲットが好評です。

  • プリビレッジルームでは50インチの大型テレビ、無料のミニバー、ネスプレッソマシンをご用意しています。

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

当ホテルの客室

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ホテル所在地

メルキュール東京銀座

2 9 4, 銀座, 中央区
1040061 東京都中央区銀座2-9-4
日本

GPS:35.672855, 139.768367

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • 車椅子利用可能なホテル
  • エアコン
  • Wifi
  • 朝食

朝食

朝食ではフランスの空気を感じられる洋食ビュッフェをご用意。毎朝キッチンで熱々に焼き上げる、フランスから冷凍空輸された生地を使ったバターたっぷりのクロワッサンや、外はパリパリで中はしっとりしたバゲットが好評です。BALMUDAスチームトースターで温め直すと、一層香ばしくお召し上がりいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,007 件のレビュー

トリップアドバイザーの評価  4.0/5  1,877 件のレビュー

2023エクセレンス認証

Overpriced 3 STARS hotel!!!

トリップアドバイザーの評価 2.0/5

626meld トリップアドバイザー認証口コミ

Was really disappointed with the money we paid and the room we got. It’s just an overpriced 3 star hotel like most other Japanese chain hotels. Thought being Accor it would be better so paid over the odds BUT really feel really let down. The amenities are basic too. Small rooms with no views nothing. Area is an expensive high end shops if that’s what one wants. Assistant manager was very unhelpful. We were thinking of joining Accor group but after this experience I think we still with our IHG as they have looked after us from the beginning. They took the money 2 months before when we booked unlike others where they took only 1 night deposit, therefore we lost out on exchange rate too. Overall just spoilt our whole mood of being in Tokyo. Needless to say that we wouldn’t recommend this place.

Dear Guest, First and foremost, we would like to sincerely apologize for not meeting your expectations during your recent stay with us. We are truly saddened to hear that your experience was not up to the standard you anticipated, especially considering our aim is to provide a memorable stay for each and every guest. We are always working towards improving our guest experience and feedback like yours helps us to focus on areas where we can enhance. We recognize that the cultural and structural differences in Tokyo can sometimes be different from what guests from other parts of the world are accustomed to, but we strive to ensure the best in terms of comfort and experience. Tokyo is a vibrant and beautiful city, and it saddens us to know that your mood was affected by the unpleasant experiences you had to go through during your hotel stay. We understand that time cannot be redone and that it will take more time than ever to regain your trust back towards us and Accor. Please accept our sincerest apologies for the inconvenience this may have caused you. We genuinely appreciate your feedback, as it helps us improve and provide a better service in the future. Warm regards, Mercure Tokyo Ginza

Super convenient

トリップアドバイザーの評価 4.0/5

Erico2709 トリップアドバイザー認証口コミ

At the price we paid, the location right next to Ginza is sure value for money. Our stay also comes with free breakfast which has a good spread. The breakfast lounge also converts to a Executive Lounge between 12nn to 6pm as well but I think only during weekdays. Staff is quite efficient and friendly.

Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good feedback. I am sure that our team will be happy to hear your comment. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

Handy location, funky, dark decor, wonderful bed

トリップアドバイザーの評価 4.0/5

MoneyPennye トリップアドバイザー認証口コミ

Upon first contact with the check in staff, I felt the staff were a little unimpressed by us not looking fresh and tidy. It was above 35 degrees and we had struggled to negotiate the walk from Tokyo station with our suitcases. However, the exceptional assistance we were given on checkout day, especially in contacting the Tokyo Aquatic Centre and making enquires for us completely reversed my opinion. Thank you to the team for being so helpful. We had a Deluxe room. The bed was the most comfortable I had in 4 weeks in Japan. Firm but not hard. The room was small and dark mainly due to the decorative choices of dark grey and purple walls- each to their own! Having a Nespresso machine was great and a fridge for some milk to go in the coffee. Of course, there were a number of convenience stores close by as there is everywhere in Japan. The hotel is actually only an easy 10-12 minute walk from Tokyo station once you know where you're going. The hotel is over one station and a minute or two walk from the 2 other useful stations. The staff at Mercure have full transport maps which are super helpful. Overall, we found the hotel fine. We had a pesky issue with the TV having some text perpetually across the screen but we were not in Tokyo to watch telly.

Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good feedback about our location and staffs. I am sure that our team will be happy to hear your feedback. Did you enjoiy in Tokyo and Japan? We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

心地よい滞在

お客さまの声 4.5/5

Na カップル - 確認済みレビュー すべて

ホテルの方皆さんが優しく対応してくださり心地よかったです。 挨拶や、朝、廊下ですれ違った清掃の方も声をかけてくださり、とても良かったです。 この度はありがとうございました。

地下鉄駅直結でアクセス最高

お客さまの声 5.0/5

匿名 一人 - 確認済みレビュー すべて

新宿1丁目駅に直結でとても便利です。 部屋もバスタブが大きく ベッドも寝心地がとても良かったです

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,098 件のレビュー 9.7/10 ロケーション
  • 1,149 件のレビュー 7.9/10 客室
  • 1,016 件のレビュー 8.9/10 サービス
  • 23 件のレビュー 8/10 インターネット
  • 415 件のレビュー 7.1/10 朝食
  • 392 件のレビュー 8.3/10 雰囲気
  • 356 件のレビュー 7.9/10 清潔さ
  • 32 件のレビュー 4/10 バー&飲料

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周辺の他の施設

東京都中央区銀座2-9-4のすべてのホテル