Mercure Tokyo Ginza 4 stars

Stayed a week. Exactly the same breakfast everyday became monotonous

Stayed here for a total of five nights on two separate occasions: booked the Deluxe Queen room but was upgraded to the Premier Queen room on my return. The location of the hotel is in an ideal spot in Ginza - was able to walk to several malls and shops without even needing to take the subway and there were lots of great eateries nearby. My initial room (1117) had lots of space and the layout meant that it was situated in a corner next to the housekeeping room and the ice machine. While there were no next door neighbors, the soundproofing was quite poor as I could hear the thudding of the footsteps from the guests above, which was quite disruptive and meant that I was at the mercy of the occupants and their sleeping behavior. The ice machine was also located outside my bedroom, and around 12:45am, one of the guests made a lot of noise filling their ice bucket. These disturbances resulted in a lack of sleep and I complained to the front desk after breakfast, and spoke to Ms Ran, who helped to change my room to 817, which didn’t have any guests above or an ice machine outside the room. The new room was quiet but from 10pm to 11pm, I heard banging and thuds from above or next door that sounded like housekeeping was cleaning and moving things around. I contacted the front desk to complain but one of the male staff said it wasn’t housekeeping; however, I knew it was them because I saw a delivery guy moving towels and linens from the truck to the 8th floor, plus the noises stopped after my complaint. It seems they deliver laundry and other things late at night, hence this may be reason for the noises that other previous guests have complained about. Ms Ran was apologetic about the noises and upgraded me to the Privilege room on my return visit (1018), which came with complimentary drinks, and Ran-sama was so sweet as she even provided wafers and a little note welcoming me back. The Privilege room was slightly quieter, except for one night, when the next door neighbor brought his friends over around 9pm and they were yakking on, laughing and making a ruckus for nearly two hours. I called the front desk to complain but not sure if they did anything but the guests finally left close to 11pm. Not sure how this hotel can improve their soundproofing but they really need to monitor their housekeeping employees, inform the guests about not making noise late at night or patrol the halls so that other guests can have a good night’s rest. As for the cleanliness of the room and bathroom, felt that it was quite clean but the room has a bit of dust particles, probably from the carpet or sofa. I really like the location so will be coming back on my next trip to Tokyo; hopefully, this hotel can resolve the issues highlighted above. A special thanks to Ran-sama for upgrading me to the Privilege Room, listening to my grievances and trying to resolve them. It’s because of her that I will come back to this hotel. :)

Rooms way to small ,

I have nothing but good words and praises for Mercure Tokyo Ginza. Service and accommodation were impeccable. Felt really at home and comfortable during our stay. Plus, the location is great with many subway stations nearby, including the one just at the basement of the hotel. Kudos to the whole team!

Warm, welcoming reception from all the excellent English speaking front office staff. Nice modern decor in our upgraded room. Room was very comfortable, but a little dark. A full breakfast is served,however, the restaurant only does breakfast. But it is now open as a lounge in the afternoon for coffee and drinks. The General Manager is extremely pleasant and helpful.