Mercure Tokyo Ginza 4 stars

Customer review rating (ALL Rating) 4.5/5 2,038 reviews

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ALLSAFE approved hotel

Hotel extras

  • Direct access from Tokyo Metro. Easy access from Haneda and Narita Airport.

  • a convenient location in the vibrant shopping district of Ginza

  • Locally inspired hotel, where the design tells the history and story of Ginza

  • a breakfast buffet with items such as fresh smoothies and several different breads

  • The Privilege room offers a 50" TV, free minibar and an Espresso Machine.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Tokyo Ginza

2 9 4, Ginza, Chuo ku
1040061 TOKYO

GPS:35.672855, 139.768367

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast


For breakfast, we offer a Western buffet. The buttery croissants, which are baked hot in the kitchen every morning and are made with dough that has been from France, and the baguettes that are crispy on the outside and moist on the inside are popular.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,038 reviews

TripAdvisor Rating  4.0/5  1,876 reviews

Certificate of excellence 2023

Customer review rating 3.0/5

Jeffrey J. H. Couples - Confirmed reviews ALL

Stayed a week. Exactly the same breakfast everyday became monotonous

Dear Mr. Jeffrey H., Thank you for taking the time to tell us about your experience at the Mercure Tokyo Ginza. We are very sorry that we did not meet your expectations. Especially the breakfast. I will share your comments with our restaurant staff and we will make more effort to improve our service. We appreciate your sharing your concerns, and we hope that you will allow us to better serve you in the near future. Sincerely, Mercure Tokyo Ginza

Good location but poor soundproofing

TripAdvisor rating 3.0/5

nivhana Solo travel - TripAdvisor review

Stayed here for a total of five nights on two separate occasions: booked the Deluxe Queen room but was upgraded to the Premier Queen room on my return. The location of the hotel is in an ideal spot in Ginza - was able to walk to several malls and shops without even needing to take the subway and there were lots of great eateries nearby. My initial room (1117) had lots of space and the layout meant that it was situated in a corner next to the housekeeping room and the ice machine. While there were no next door neighbors, the soundproofing was quite poor as I could hear the thudding of the footsteps from the guests above, which was quite disruptive and meant that I was at the mercy of the occupants and their sleeping behavior. The ice machine was also located outside my bedroom, and around 12:45am, one of the guests made a lot of noise filling their ice bucket. These disturbances resulted in a lack of sleep and I complained to the front desk after breakfast, and spoke to Ms Ran, who helped to change my room to 817, which didn’t have any guests above or an ice machine outside the room. The new room was quiet but from 10pm to 11pm, I heard banging and thuds from above or next door that sounded like housekeeping was cleaning and moving things around. I contacted the front desk to complain but one of the male staff said it wasn’t housekeeping; however, I knew it was them because I saw a delivery guy moving towels and linens from the truck to the 8th floor, plus the noises stopped after my complaint. It seems they deliver laundry and other things late at night, hence this may be reason for the noises that other previous guests have complained about. Ms Ran was apologetic about the noises and upgraded me to the Privilege room on my return visit (1018), which came with complimentary drinks, and Ran-sama was so sweet as she even provided wafers and a little note welcoming me back. The Privilege room was slightly quieter, except for one night, when the next door neighbor brought his friends over around 9pm and they were yakking on, laughing and making a ruckus for nearly two hours. I called the front desk to complain but not sure if they did anything but the guests finally left close to 11pm. Not sure how this hotel can improve their soundproofing but they really need to monitor their housekeeping employees, inform the guests about not making noise late at night or patrol the halls so that other guests can have a good night’s rest. As for the cleanliness of the room and bathroom, felt that it was quite clean but the room has a bit of dust particles, probably from the carpet or sofa. I really like the location so will be coming back on my next trip to Tokyo; hopefully, this hotel can resolve the issues highlighted above. A special thanks to Ran-sama for upgrading me to the Privilege Room, listening to my grievances and trying to resolve them. It’s because of her that I will come back to this hotel. :)

Dear nivhana, Thank you very much for taking the time to share your experience at the Mercure Tokyo Ginza with us. We are sincerely sorry that we couldn't provide you with a comfortable stay. I deeply regret to hear that even the second stay was not quiet enough. We have discussed this issue with the management team. We hope we can have the opportunity to improve the soundproofing shortly. However, if it cannot be fixed soon, we will take the necessary actions to make the situation better. As per your feedback, we understand the importance of training our staff to be more cautious, especially in the evenings. We will ensure that all our staff are aware of their responsibility to serve our guests better. Thank you for mentioning me. I am sorry that I was unable to provide sufficient support during your stay. However, I am glad to hear that your experience improved after our conversation. Your concern has been duly noted, and we are committed to enhancing our services and maintaining our facilities to provide better experiences for our guests. I hope that your next stay at the Mercure Tokyo Ginza will be more enjoyable. Please feel free to contact me directly when you make your next reservation. Sincerely, Ran Tanaka Mercure Tokyo Ginza

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Rooms way to small ,

Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We apologize that we could not meet your expectations. We wish we could provide more spacious rooms but it is not easy to renovate the rooms immediately. Therefore, we will make more effort to provide a excellent service to every guest. We hope to the opportunity to serve you better in the future. Sincerely, Mercure Tokyo Ginza

Amazing stay at a great location

Customer review rating 5.0/5

Monique Families - Confirmed reviews ALL

I have nothing but good words and praises for Mercure Tokyo Ginza. Service and accommodation were impeccable. Felt really at home and comfortable during our stay. Plus, the location is great with many subway stations nearby, including the one just at the basement of the hotel. Kudos to the whole team!

Dear Monique , Thank you for the great review of our hotel! We hope you had a great time in Tokyo. Your feedback will be a great motivation to us to provide good service to our guests. Our location is the one of the advantaged of us. We are glad to hear that the location was good for your activities in Tokyo. We hope to see you again very soon. Sincerely, Mercure Tokyo Ginza

Great Ginza Location

Customer review rating 4.0/5

Ian S. Couples - Confirmed reviews ALL

Warm, welcoming reception from all the excellent English speaking front office staff. Nice modern decor in our upgraded room. Room was very comfortable, but a little dark. A full breakfast is served,however, the restaurant only does breakfast. But it is now open as a lounge in the afternoon for coffee and drinks. The General Manager is extremely pleasant and helpful.

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Other web-users rate our hotel

  • 1,118 reviews 9.6/10 Location
  • 1,174 reviews 7.9/10 Room
  • 1,038 reviews 8.9/10 Service
  • 23 reviews 8/10 WiFi
  • 425 reviews 6.8/10 Breakfast
  • 396 reviews 8.3/10 Vibe
  • 366 reviews 7.8/10 Cleanliness
  • 33 reviews 3.7/10 Bar

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