ibis Rotorua Hotel 3 stars

TripAdvisor rating 3.5/5 1,371 reviews
ibis Rotorua
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

You are guaranteed maximum comfort, 24-hour reception and flawless service at unbeatable value backed by our 15 minute satisfaction money-back guarantee.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Conventions hotel
  • Copy/print service available

Hotel location

ibis Rotorua

Lake End
Rangiuru Street
3010
rotorua
new zealand

Tel: +6473463999

Fax: (+64)7/3471999

Contact email

Check-in from 14h00

Check out up to 11h00

  • INTERCITY :   CITY CENTRE

  • By plane

    HAMILTON At 80km / 49.71 miles - Shuttle paying

  • By plane

    ROTORUA AIRPORT At 10km / 6.21 miles - Shuttle paying

GPS :-38.13171, 176.250317

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

City View Twin - 2 Double Beds

  • Max. number of persons: 3
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

City View King Room

  • Max. number of persons: 2
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View Twin - 2 Double Beds

  • Max. number of persons: 3
  • Area: From 22
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View King Room

  • Max. number of persons: 2
  • Area: From 22
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

I- RESTAURANT

Type of cuisine: Regional

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a burger and pizza menu for lunch an dinner, suitable for any dietary requirement.

Lunch

06:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

I-BAR

Photo non contractuelle / Strictly non binding

I-Bar boasts a daily happy hour and is ideal for meeting friends, family or colleagues for pre-dinner or late night drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,061 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,371 reviews

Comfortable and serene

Customer review rating 4.0/5

Anonymous Families - 21/01/2020 Confirmed reviews ALL

The room was very comfortable and the location is quiet and relaxing. The hotel is close to restaurants and lake, making it very accessible after a nice meal and walk near the lake.

Thank you for your amazing review! We are so glad to hear you enjoyed your visit to our hotel, especially our convenient location. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We hope to welcome you back to our hotel very soon! Sincerely, Edward Judd General Manager

Disgusting rooms, dangerous bathroom.

Customer review rating 4.0/5

Gareth Couples - 20/01/2020 Confirmed reviews ALL

First room was disgusting. Stains everywhere. We were re-locates to a second room. The kitchen tap fell off and nearly smashed the mirror. We was offered a third room but got fed up. Such an unhygienic and dangerous hotel. We went to a sister hotel from your chain but had to pay extra. Not impressed.

Dear Gareth, Thank you for providing a review of our hotel. I was disappointed to read your comments about your allocated room though. Please accept my sincere apologies. I have asked our maintenance manager to look into that as soon as possible. Glad to see you were able to find a room that met your expectations in our Novotel hotel! I want you to know how much we appreciate your visit to the hotel, and how much we value you as a guest. Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

Fab location, well looked after

Customer review rating 4.0/5

Sarah Families - 20/01/2020 Confirmed reviews ALL

Awesome location for stuff to do, plenty to entertain the kids, comfy rooms and super friendly staff - thanks for looking after us.

Dear Sarah, Thank you for your lovely review. It was a pleasure to welcome you to our hotel. I was especially pleased to see that you received such excellent service from our staff, I will make sure to let them know! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Good location, clean and tidy, friendly staff.

Customer review rating 4.0/5

Michelle Couples - 20/01/2020 Confirmed reviews ALL

In a really good location. The room was very clean and tidy. Reception staff were very friendly and helpful.

Dear Michelle, Thank you for your wonderful review. It was a pleasure to welcome you to our hotel. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Come back to visit us again soon! Sincerely, Edward Judd General Manager

Looking forward to a treat, disappointed ++.

Customer review rating 4.0/5

Josie Families - 18/01/2020 Confirmed reviews ALL

$25 breakfast of old croissants, cold food. All the heaters under the food were off. The table rocked so badly drinks spilt. When the waitress was told about this, and could see the spill, she said " nevermind".

Dear Josie, Thank you for taking the time to comment on your stay with us. Glad to see you enjoyed the service from our staff at the front desk! However, I was really disappointed to read your comments about your experience in the restaurant. Please accept my sincere apologies. Rest assured corrective action will be taken to ensure incidents like these do not occur again to any of our loyal guests. Again, thank you for your thoughts and I hope to have the chance to show you our improvements next time you're in town. Sincerely, Edward Judd General Manager

Good stay

Customer review rating 4.0/5

A. Friends - 17/01/2020 Confirmed reviews ALL

A perfectly adequate hotel with very comfortable beds. Breakfast for a dollar was excellent. Front desk staff very helpful.

Dear A., Thank you for your wonderful review. It was a pleasure to welcome you to our hotel. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Good and comfortable room . Prices a bit high

Customer review rating 4.0/5

Sidharth D. Solo - 17/01/2020 Confirmed reviews ALL

Good and comfortable room. Bed was comfortable. Prices a bit high

Dear Sidharth D., Thank you for providing a review of our hotel. Glad to see that your stay was, on majority, a comfortable and pleasing one. We look forward to having you back again. Sincerely, Edward Judd General Manager

Clean, comfortable, convenient

Customer review rating 4.0/5

Anonymous Couples - 17/01/2020 Confirmed reviews ALL

Helpful, courteous staff. Room was very clean and the bed was very comfortable. Location was great for walking to all the restaurants on “eat street”

Thank you for your wonderful review! I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

good

Customer review rating 4.0/5

Yuko Friends - 16/01/2020 Confirmed reviews ALL

Location is very convenient. It is quiet. It is very clean. The receptionist is very kind, and cleaners are very friendly.

Dear Yuko, Thank you for your wonderful review of our hotel! We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Good service and friendly staff

Customer review rating 4.0/5

Rowena Families - 16/01/2020 Confirmed reviews ALL

Overall we’re satisfied of your good service and friendly staff especially the person who brought extra towel and extra choco sachets for us. Thanks again to you :0) However for improvement, I guess the dirty stain inside the toilet bowl. I couldn’t help to notice it whenever I use the toilet.

Dear Rowena, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel, especially the friendly service from our staff. I do apologies for the cleanliness of the bathroom not meeting your expectations though. I have asked our housekeeping manager to look into this as soon as possible. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Great Location - Good Hotel

Customer review rating 4.0/5

Arun M. Families - 14/01/2020 Confirmed reviews ALL

Great Location Great Staff

Dear Arun M., Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Room with a View

Customer review rating 4.0/5

Pj Solo - 14/01/2020 Confirmed reviews ALL

Good stay , good view, convenient location, friendly staff.

Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Hotel by Rotorua lake

Customer review rating 4.0/5

Anonymous Solo - 13/01/2020 Confirmed reviews ALL

Nice room, friendly, helpful staff. Disappointing that there is no room service

Thank you for taking the time to write a positive review. I am glad to hear you enjoyed your visit. We do appreciate the feedback about the room service and will most certainly review that. We look forward to welcome you back in the near future. Sincerely, Edward Judd General Manager

Awesome!

Customer review rating 4.0/5

M L. K. B. Families - 12/01/2020 Confirmed reviews ALL

My family and I didn’t know what to expect bring that we’ve only stayed at Ibis Auckland Airport. ROTORUA was simply SUPERB! From staff, to rooms, amenities ( next door at the NOVOTEL) to even the maintenance staff (Tony) all of it was simply awesome!

Dear Kaleo B., Thank you for your wonderful review! It was a pleasure to welcome you to our hotel. So glad to see that you enjoyed your stay with us and found the staff and facilities to your liking. Come back to visit us again soon! Sincerely, Edward Judd General Manager

Very good

Customer review rating 4.0/5

Anonymous Families - 12/01/2020 Confirmed reviews ALL

Clean and tidy, well presented.

Thank you for your awesome review. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Great

Customer review rating 4.0/5

Nicola Couples - 12/01/2020 Confirmed reviews ALL

Great hotel comfy bed and sheets Perfect little kitchen and laundry nice staff and very new and clean place to stay.

Dear Nicola, Thank you for your amazing review of our hotel. We were really happy to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Comfortable

Customer review rating 4.0/5

Anonymous Couples - 11/01/2020 Confirmed reviews ALL

It was great and comfortable. The hotel is great and it is well looked after

Thank you for your lovely review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Comfortable & very helpful

Customer review rating 4.0/5

Jenny K. Business - 11/01/2020 Confirmed reviews ALL

Staff were very friendly when checking in. My stay was very pleasant thank you.

Dear Jenny K., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We do appreciate the feedback about the net curtains, we will most definitely look into that. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Fully catered for. Very pleased.

Customer review rating 4.0/5

Louis N. Couples - 11/01/2020 Confirmed reviews ALL

All good thank you. No negatives to report.

Dear Louis, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Great location and great service.

Customer review rating 4.0/5

Charles Couples - 11/01/2020 Confirmed reviews ALL

We stayed for 2 days and found the staff very friendly and attentive.

Dear Charles, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I was especially pleased to see that you received such excellent service from our staff, I will make sure to let them know! We look forward to hosting you again! Sincerely, Edward Judd General Manager
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