Mercure Manaus

Mercure Manaus 4 stars

Customer review rating (ALL Rating) 4.3/5 845 reviews

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Hotel extras

  • The Mercure Manaus Hotel has swimming pool and sauna

  • Host your event in one of our three equipped event halls

  • 15 minutes away from the Manaus Harbor

  • 17-minute drive from the Ponta Pelada Airport

  • 4-minute drive to Hospital 28 de Agosto

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Manaus

AV. MÁRIO YPIRANGA MONTEIRO, nº 1000 - ADRIANÓPOLIS
69057000 MANAUS
Brazil

GPS:-3.107049, -60.012989

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ZEFINHA AMAZONAS Non contractual photo

Our accommodation(s)

Mercure Manaus has 84 comfortably spacious apartments with A/C, broadband Internet access, cable TV, work desk, kitchen with electric stove, minibar, and cupboard. Microwave oven available upon request. All the apartments are air-conditioned and come with broadband Internet access, living room, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and spacious wardrobe.

Room

Superior room with a double bed

  • Max. number of persons: 3
  • Area: From 35 / 376 sq ft
  • Views: City View
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  845 reviews

TripAdvisor Rating  4.0/5  785 reviews

We keep coming back !!!

Customer review rating 4.5/5

Robert B. Couples - Confirmed reviews ALL

You have some great people

Dear Robert Lee B., We very much appreciate your comments regarding your stay at the Mercure Manaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daiana Teles

Friendly service, excellent bed, great location

Customer review rating 4.5/5

Fm Business - Confirmed reviews ALL

The location is amazing, close to everything in Manaus. The room is big, the bed is super comfortable and the pillows are amazing. Bathroom is a bit old and needs refurbishment. The restaurant where the breakfast is served is located on the ground level and gets crowded easily.

Prezado Filipe Agradeço muito pelos comentários sobre sua hospedagem no Mercure Manaus Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Manaus Atenciosamente, Daiana Teles Coordenadora de hospedagem

Just not 4 stars hotel!

Customer review rating 0.5/5

Andrea Business - Confirmed reviews ALL

In this hotel is really hard to find someone who speak any other language than portuguese; they do not speak english, spanish, Italian or any other. In addition, the makes you pay an additional tax if someone comes into your room just for few time, not to sleep of course, like the room was for two people when it is for one. Really strange! One night the elevator was opening and closing the doors all the night in the floor.... I couldn't sleep. One day I go for breakfast but there was a political talk, after a few minutes of waiting (there was no place to sit) I had breakfast in the middle of this talk with many people, photografers and so... another strange moment.

Dear Andrea A., Thank you for taking the time to tell us about your experience at the Mercure Manaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daiana Teles

Just not 4 stars hotel!

TripAdvisor rating 1.0/5

andrea080690 Business - TripAdvisor review

In this hotel is really hard to find someone who speak any other language than portuguese; they do not speak english, spanish, Italian or any other. In addition, the makes you pay an additional tax if someone comes into your room just for few time, not to sleep of course, like the room was for two people when it is for one. Really strange! One night the elevator was opening and closing the doors all the night in the floor.... I couldn't sleep. One day I go for breakfast but there was a political talk, after a few minutes of waiting (there was no place to sit) I had breakfast in the middle of this talk with many people, photografers and so... another strange moment.

locate is good

Customer review rating 4.5/5

Youngjun J. Business - Confirmed reviews ALL

There are some restaurants near hotel, it was very good

Dear Youngjun J., We very much appreciate your comments regarding your stay at the Mercure Manaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daiana Teles

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Other web-users rate our hotel

  • 131 reviews 9.6/10 Location
  • 291 reviews 5.7/10 Room
  • 317 reviews 8.1/10 Service
  • 26 reviews 4.1/10 WiFi
  • 137 reviews 6/10 Breakfast
  • 130 reviews 4.2/10 Cleanliness
  • 96 reviews 8/10 Food
  • 68 reviews 4.4/10 Value

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