Mercure Pattaya

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Mercure Pattaya 4 stars

Customer review rating (ALL Rating) 3.8/5 33 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • "Fun activities & kids meals with MyKids package

  • "Indulge in cocktail making lessons with a MyGlass package

  • "Pool has water slides, fountains, floats & water curtains

  • "Kid's Club with PS4, Books, Board Games, TV Projector!

  • "Activities by the Pool & at Fit Park

Hotel location

Mercure Pattaya

484 Moo 10, Pattaya Second Road Soi 15
20150 PATTAYA
Thailand

  • EKKAMAI BUS STATION:  38 PATTAYA NUA

  • MORCHIT BUS STATION:  9904 PATTAYA NUA

  • By plane

    BANGKOK INT AIRPORT At 120km / 74.57 miles

GPS:12.926793, 100.879402

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Pattaya

100% genuine reviews from our guests

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ALL Rating  3.8/5  33 reviews

TripAdvisor Rating  4.0/5  1,626 reviews

the hotel was closed during 2 years... and it shows !

Customer review rating 3.0/5

Gildas Business - Confirmed reviews ALL

the rooms were probably already looking old 2 years ago, before Covid. Now it is worse.

Good Location, Friendly staff, Restricted Access

Customer review rating 4.0/5

Chrisa Couples - Confirmed reviews ALL

Very good overall, great pool area, very clean, friendly staff, close to everything we wanted, plenty of parking. Little disappointed the rooftop bar was not open due to Covid. Room was very nice but found the plethora of light switches in various different positions confusing. Air Con was a little noisy and difficult to adjust.

Dear Mr. Christopher A., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback especially feedback about staffs. I will share your comments with our team. Regarding to the food and beverage not full operate, we are sorry for this inconveniences caused. We are considering to reopening rooftop again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chunlika KHAMLA Front Office Manager Cluster Front Office Manager

Customer review rating 5.0/5

Mogens R. Couples - Confirmed reviews ALL

I was not able to visit Thailand this winter because of a positive RT-PCR test.

Dear Mogens Ivar R., Greetings from Mercure Pattaya Hotel, Thank you very much for a wonderful score during stay with us and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Chunlika KHAMLA Front Office Manager

I love all staff in this hotel

Customer review rating 3.5/5

Chayanee Y. Families - Confirmed reviews ALL

I love staffs attitude They prepare halal food for my family

Dear Khun Chayanee Y., Greetings from Mercure Pattaya Hotel Thank you very much for awesome comments about our staffs and we believe that you feedback will encourage our staff to continue provide the best service and hope you next visit will be a pleasure as pervious one. Best Regards, Chunlika KHAMLA Front Office Manager

No SHA standard to make trust we are safe from COVID

Customer review rating 3.0/5

Narongwut S. Families - Confirmed reviews ALL

Overview is not bad. facility overall can com back some from COVID. there are two thing from my points. 1) they did not acknowledge for my Titanium member benefit by nothing room upgrade, no welcome drink and no for amenity gift. 2) breakfast safety is key worst by no alcohol for breakfast room, no glove provide to scooped the food and allow the guest who still scooped the food without masks . (i have a photo if you need)

Dear Khun Narongwut S., Thank you for taking the time to tell us about your experience at Mercure Pattaya Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide hotel standard to all guest especially this situation of COVID Outbreak. Safety and security is always a number one priority for us. We assure you that your complaint and feedback will give the highest attention so as to remedy any issues that may exist and help to improve for the future. Again, I apologize for any inconvenience that we may have caused you. Do let me know when you would coming to stay at our hotel and allow us the chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel. Best Regards, Chunlika KHAMLA Front Office Manager

Convenient Location In Pattaya

Customer review rating 3.5/5

Ck Solo - Confirmed reviews ALL

Location, access and convenience suited my overnight stay

Dear Mr. Christopher K., Greetings from Mercure Pattaya Hotel Thank you very for your feedback during stay with us. We are glad to learnt that the hotel location met your expectation and we hope your next visit will be as pleasant as the previous one. Best Regards, Chunlika KHAMLA Front Office Manager

Comfortable Stay

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Hotel is ok. Not great. Staff is excellent and very helpful. Too bad the hotel is not open on weekdays. That’s very inconvenient.

Dear Yashwant Moreshwar D., Thank you very much for sharing your feedback during stay at Mercure Hotel Pattaya. It is always a pleasure to receive positive feedback especially services from our staffs. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding to the closure on Weekday, we are planning to opening 7 day a week in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Chunlika KHAMLA Front Office Manager

Good

Customer review rating 5.0/5

Issaree N. Couples - Confirmed reviews ALL

Good Employees

เรียน คุณ Issaree N. กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและคะแนนความพึงพอใจในระดับสูงสุดของท่านเกี่ยวกับการเข้าพักที่โรงแรม Mercure Pattaya ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านพึงพอใจในบริการของเรา เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ ฌัลลิกา คำหล้า หัวหน้าแผนกต้อนรับส่วนหน้า

Customer review rating 2.5/5

Tj Families - Confirmed reviews ALL

I booked Mercure Pattaya througappkication Accor but the staff informed my group to stay at Baraquda hotel instead where the TV signal was not clear enough, the faucetwas not ready to use. We had to call hotel's technician to fix it.

Dear Thanawan J., Thank you for taking the time to tell us about your experience at the Mercure Pattaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management, Hotel Mercure Pattaya

changed hotel

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

we were re-allocated to Baraquda

Dear Clive B., We very much appreciate your comments regarding your stay at the Mercure Pattaya. but this time we have relocate you to stay at Hotel Baraquda as we you has been informed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management, Hotel Mercure Pattaya

Good Stay

Customer review rating 4.0/5

Pb Solo - Confirmed reviews ALL

Due to a reason, I have been assigned to Baraquda instead of Mercure Pattaya. I satisfy with reservation support. Mini water fall at Baraquda is too strong is not fit for shoulder massage, it hurts. If the hotel can adjust the velocity of flow may be better or make water fall not to high. Comfortable pillows, but the mattress is not firm. Food variety or breakfast is moderate.

Dear Pawat B., We very much appreciate your comments regarding your stay at the Mercure Pattaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management, Hotel Mercure Pattaya

bad stay, now mercue still close and hotel move us to another hotel name Hotel Barakuda ...

Customer review rating 0.5/5

Angkana Friends - Confirmed reviews ALL

Bad stay, I dont like Hotel Barakuda that Mercue offered for us. I booked Mercue but the hotel say that still close and move us to Barakuda. And say that 5 star hotel. It s not five star , its just 3 star . I am not very appreciate. Now I still have 2 voucher remaining with Mercue Pattaya that paid already. , i try to contact hotel to pay me back caz of am not satisfy with the hotel that u offered.

Dear Angkana C., Thank you for taking the time to tell us about your experience at the Mercure Pattaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our reservation team will contact you directly to refund your money of two vouchers that you still have as per your requested. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management, Hotel Mercure Pattaya

Very good and centrally located hotel in Pattaya

TripAdvisor rating 3.0/5

690Peter96 TripAdvisor review

- Very good location centrally Pattaya - Very nice staff, greeting you all the time - Nice rooms, but a bit small, especailly bathrooms where you have to go outside just to change your mind...... - Reasonably priced - Easy booking online - Very nice pool area with massage/spa center.

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Not as good as expected

TripAdvisor rating 3.0/5

TingleyLad TripAdvisor review

Bit noisy, speakers blasting outside bar & we could hear in room on 4th floor. Plenty of Indians without manners staying & a lot did not use the tongs provided for food but, at least, they were fairly quiet compared to some other reviews. All staff were friendly and helpful. Rooms are looking a bit dated & in need of an upgrade. Location is fine & not too far to shopping centre, bars/restaurants and the beach.

Warm Greetings from Mercure Pattaya Hotel! May I begin by offering my most unreserved apologies regarding your recent stay with us. As an Accor property, we have an outstanding reputation for guest service and satisfaction to live up to and it is clearly apparent that we did not manage this during your time with us. As Hotel Manager it is ultimately down to me to address any issues raised by our valued guests, therefore, I would like to take this opportunity to respond to your review. I am truly sorry regarding the behaviour of Indian guests at breakfast. Despite talking to the tour guides to address them, and having placed signs for this, it seems to not be working. I have already spoken to the F&B manager, and we are planning to have separate areas for breakfast. Once again, we apologize for all the inconvenience caused due to groups’ behavior. We are currently talking to tour guides who have contracts with us to brief their respective teams before they start travelling. We hope this solution works out in everybody’s favour. Your constructive comments are of immense value in providing a focus for the improvement of the hotel products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. May I end by saying that despite your disappointment we would relish the chance to welcome you again to hopefully enjoy a true Mercure Pattaya stay. Yours sincerely, Mr Khata Sinhaseni Cluster General Manager

Brilliant service

TripAdvisor rating 4.0/5

irelandmichael TripAdvisor review

Just returned from a great stay at mercure. Great staff throughout. Great pool only need to be up early because towels on loungers from dawn. Great buffet breakfast and nice to have seperate area for Accor members. Great location. Clean rooms. Hot water bit slow in shower. Definitely will stay again next trip.

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Value for money and great locatio

TripAdvisor rating 4.0/5

U2360IUdavidt Families - TripAdvisor review

Great hotel, great location and even better staff that are only to willing to make our stay a successful holiday. Fabulous pool and setting and located very close to shops and entertainment. Will definitely return soon.

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

mercure pattaya

TripAdvisor rating 5.0/5

bestravelisrael Business - TripAdvisor review

best hotel best service exelent stuff i will come back this hotel.best location The hotel is in a quiet area a short walk to the seafront This is my third time at the hotel and I'm sure I'll be back again. I would like to recommend Tim the reception manager who was very kind and professional

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Most favourite hotel

TripAdvisor rating 5.0/5

832bangn Solo travel - TripAdvisor review

I stay at many great Accor hotel in the world, but this hotel is on top of my list. It is always a great pleasure to stay here. The hotel staff is utmost friendly and always try their best to accommodate all your wishes. The room are comfortable and perfectly cleaned everyday

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Lovely hotel

TripAdvisor rating 4.0/5

Dalmatian D Solo travel - TripAdvisor review

Enjoyed the stay despite asking for a room on a high floor and getting only the second floor. Was offered a room on a higher floor but only a twin room which was not practical. Noise for a change was very acceptable as previous visits were ruined by noisy groups, No teapot in room which would have made my stay better.

Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

stayed 30 days as we prepaid and no refund if short cut

TripAdvisor rating 3.0/5

Albert M Couples - TripAdvisor review

prime location for any activity you have in mind however toooo many cheap tourists from India who only stay 1 or 2 nights but make a mess of the place and parties up to 11pm with loud music which prevents you to sleep. Also as Accor members there are no decent food outlets in Mercure of the sister hotel Baracuda next door where we could have dined at discount

Allow me to thank you for sharing your thoughts of your recent stay at Mercure Pattaya Hotel. We apologize for the inconvenience caused due to the noise by the group tourists. I have discussed with our Room Division Manager the issue of certain group guest behaviors that you mentioned, and we have briefed the Front Desk team to improve their room allocation to avoid any disturbance to individual guests from now on. Aside from that, we have noted this comment down in your profile, so moving forward, my team will ensure you are far away from these type of guests when it comes to allocating rooms. I sincerely hope to have the chance of hosting you again in order to provide the true Mercure Pattaya service! Thank you again for taking the time to voice your experience at our hotel. Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

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