Mercure Pattaya 4 stars

I booked a room with a balcony. Yes i did get a room with a balcony, what i didnt book , obvious when i walked in the room, was i didnt book any furniture on the balcony! Seriously, no chairs on the balcony? DO i sit on the floor? How much is it to book furniture for the balcony? Was the furniture on strike? Is the balcony a furniture free zone?

I have stayed at the Mercure many time and I always find the rooms clean, the staff friendly and supply great service. The pool and cafe area are a plus for the Hotel.

Located in center of Pattaya with easy walking access to the beach and shopping on 2nd Road. Comfortable bedroom and bathroom facilities. A very nice buffet breakfast, Staff are very pleasant and accommodating.

Stayed here over 50 times. Really love all the staff here. Location is great central pattaya rooms big shower/bathroom old but spotlessly clean. Pool area really big. Great hotel but even better staff

Cha Cha is a very nice and active staff, I like her. The room is big and clean, breakfast quality is within expectation. This hotel is already old and outdated, but still good value and acceptable. However, the hotel must improve their WiFi speed and stability, today is 2020.

Enjoyed our stay apart from very noisy guests two or three nights a week. One incident was successfully dealt with by security. Rooms could do with an upgrade, and pool is in need of repairs. Apart from that, we had an enjoyable stay, mainly due to very pleasant staff.

The Mercure is a well appointed hotel that is close to shops, restaurants and the beach. The hotel has a large swimming pool, a nicely decorated bar cafe that charges fair rates. The staff are most helpful, kind and smiling. We had deluxe rooms which were perfectly acceptable, clean and comfortable but personally I would not define them as deluxe or classic. This would not deter me from returning however as I thought the rooms were priced fairly as were the breakfasts, also fairly priced, that included fresh and well cooked produce to suit Western and Asian tastes.

We have been staying at this hotel many times before. It has now been 4 years since our last visit and unfortunately we will not be coming back again. The door lock which stopped working, the fan housing which fell down in the shower, the pieces of broken cement in the pool, the lack of dinner options, the watered-down cocktails in the bar, the lack of chairs on our balcony and the inadequate number of pool loungers have all combined to make our stay quite awful. We wish you luck for the future.

Had a great time there, will be back

- Very good location centrally Pattaya - Very nice staff, greeting you all the time - Nice rooms, but a bit small, especailly bathrooms where you have to go outside just to change your mind...... - Reasonably priced - Easy booking online - Very nice pool area with massage/spa center.

I was more than happy with my return visit, it must be at least the 5th or 6th time of visiting. ( I am adding here my comments about some of the staff as the place for this later in the survey does not give enough space for this). It is always nice to be remembered by staff and CHAT at the front door was the first to rush over to welcome me back. Up on the 5th fllor MALEE, who was looking after the rooms, again greeted me with a 'welcome back'. In the Aqua Bar NIK was always excellent at her job with a smile and a helpful attitude. Finally at the front desk NANA was more than helpful when I wanted to check-in for my flight back home. Good staff make a hotel and hotels that keep staff over the years must be doing something right.

I hv book family room which supposed to be equipped with toys and playstation for kid. Once check-in, there were no toys and no playstation in room. I hv to request reception to install playstation for my kids. No toys per advertisement. Very disappointed.

Although food was ok but name Mercure doesn’t sound to be even 3*hotel .The management should start refurbishing first before taking bookings very disappointed with hotel services.

Pleasant staff on reception at check in. Cleaning good and consistent and friendly. Fantastic pool area but not many sunbeds for the number of guests. Satisfactory gym.

Bit noisy, speakers blasting outside bar & we could hear in room on 4th floor. Plenty of Indians without manners staying & a lot did not use the tongs provided for food but, at least, they were fairly quiet compared to some other reviews. All staff were friendly and helpful. Rooms are looking a bit dated & in need of an upgrade. Location is fine & not too far to shopping centre, bars/restaurants and the beach.