Mercure Pattaya 4 stars

Name: Mercure Pattaya
Address: PATTAYA, 20150, THAILAND
Telephone: (+66)38/425050
Rating: 4.1

Customer review rating 4.1/5 2,081 reviews

ALLSAFE approved hotel

Best price guarantee

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+ 14 Services

Mercure Pattaya

Hotel for travellers looking for local and authentic experiences

Mercure Pattaya Hotel was recently renovated and the new additions have set the bar higher for all Pattaya Hotels. Upon arrival guests will see how well Mercure marry local and traditional with contemporary and international flare. Mercure has taken guest services to the next level by anticipating the needs of families, business travellers, holiday makers and even those who choose to travel with pets. Choose from several dining options or even a Cooking Class to take the cuisine of Thailand home with you.

Upon arrival, guests will see how well Mercure Pattaya marries contemporary and traditional with local and international flare. Mercure Pattaya has taken guest services to the next level trying to anticipate the needs of families, business travellers, hol Mercure Pattaya Hotel is part of the exclusive MyResorts program that provides rewarding resort experiences for ALL-Accor Live Limitless members.

Hotel extras

"Fun activities & kids meals with MyKids package
"Indulge in cocktail making lessons with a MyGlass package
"Pool has water slides, fountains, floats & water curtains
"Kid's Club with PS4, Books, Board Games, TV Projector!
"Activities by the Pool & at Fit Park

Hotel location

Mercure Pattaya

484 Moo 10
Pattaya Second Road Soi 15
20150 pattaya
thailand

Tel: +6638425050

Fax: (+66)38/425080

Check-in from 14h00

Check out up to 12h00

EKKAMAI BUS STATION : 38 PATTAYA NUA
MORCHIT BUS STATION : 9904 PATTAYA NUA

By plane
BANGKOK INT AIRPORT At 120km / 74.57 miles

GPS :12.926793, 100.879402

Hotel services

M CAFE

MCafe offers an eclectic selection of traditional Thai & International cuisine. With a choice of either alfresco or indoor dining, MCafe has the flexibility to suit your precise needs. The restaurant is open for private bookings or events only.

AQUA POOL BAR & CAFE

Sample the best of Asian, Halal, Indian & Western delights from our menu, with a dedicated kid's menu available as well at the all new Aqua Pool Bar & Cafe. The décor is enhanced by the stunning colors on the walls, furniture, boutique decorations & more

GATEAU MAISON

A French-style pâtisserie offering finest selection of irresistible cakes, pies and breads to please even the sweetest of tooths with the promise of a truly authentic, fresh and delicious experience. Crafted with French tradition, baked with Thai Devotion

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Restaurant
Air conditioning
Wi-Fi
Breakfast
Bar

3 Restaurants
One Bar
Breakfast
- Buffet Additional charge
Room service
- Cold snacks
- Hot meals

Hotel informations
- 247 rooms
- No room for people with reduced mobility
- 12 family rooms
- 14 connecting rooms
- No non-smoking room
- 8 floors
Languages spoken at the hotel
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- WiFi in the communal areas
- WiFi at the hotel
Air conditioning
- Air Conditioning
100% Non Smoking Property
Check In & Check-out facilities
- Express check-out
- Express check-in
Porter
- Porter

Mercure Parking
- On site
- 60 parking spaces
- Private
- Parking opened 24/7

Aqua Poolside
- Outside
- On site

Our accommodation(s)

Superior 1 Queen-size Bed

Max. number of persons: 3
Area: From 28 m² / 301 sq ft
Views: City View, Pool side *

Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Superior Twin Beds

Max. number of persons: 3
Area: From 28 m² / 301 sq ft
Views: City View, Pool side *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Direct dial telephone(...)

Deluxe 1 Queen-size Bed

Max. number of persons: 3
Area: From 28 m² / 301 sq ft
Views: City View, Pool side *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Direct dial telephone(...)

Deluxe Twin Beds

Max. number of persons: 3
Area: From 28 m² / 301 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Direct dial telephone(...)

Tj Families - 08/12/2020 Confirmed reviews ALL

I booked Mercure Pattaya througappkication Accor but the staff informed my group to stay at Baraquda hotel instead where the TV signal was not clear enough, the faucetwas not ready to use. We had to call hotel's technician to fix it.

Dear Thanawan J., Thank you for taking the time to tell us about your experience at the Mercure Pattaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management, Hotel Mercure Pattaya

changed hotel

Anonymous Couples - 02/11/2020 Confirmed reviews ALL

we were re-allocated to Baraquda

Dear Clive B., We very much appreciate your comments regarding your stay at the Mercure Pattaya. but this time we have relocate you to stay at Hotel Baraquda as we you has been informed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management, Hotel Mercure Pattaya

Good Stay

Pb Solo - 29/10/2020 Confirmed reviews ALL

Due to a reason, I have been assigned to Baraquda instead of Mercure Pattaya. I satisfy with reservation support. Mini water fall at Baraquda is too strong is not fit for shoulder massage, it hurts. If the hotel can adjust the velocity of flow may be better or make water fall not to high. Comfortable pillows, but the mattress is not firm. Food variety or breakfast is moderate.

Dear Pawat B., We very much appreciate your comments regarding your stay at the Mercure Pattaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management, Hotel Mercure Pattaya

bad stay, now mercue still close and hotel move us to another hotel name Hotel Barakuda ...

Angkana Friends - 26/10/2020 Confirmed reviews ALL

Bad stay, I dont like Hotel Barakuda that Mercue offered for us. I booked Mercue but the hotel say that still close and move us to Barakuda. And say that 5 star hotel. It s not five star , its just 3 star . I am not very appreciate. Now I still have 2 voucher remaining with Mercue Pattaya that paid already. , i try to contact hotel to pay me back caz of am not satisfy with the hotel that u offered.

Dear Angkana C., Thank you for taking the time to tell us about your experience at the Mercure Pattaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our reservation team will contact you directly to refund your money of two vouchers that you still have as per your requested. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management, Hotel Mercure Pattaya

Good stay very pleased

Anonymous Solo - 01/04/2020 Confirmed reviews ALL

Went for Celtic convention. Staff brilliant great location friendly happy Very clean

Greetings from Mercure Pattaya Hotel! Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Good location, great staff, poor room quality

Sean Friends - 28/03/2020 Confirmed reviews ALL

My shower was broken, the light didn’t work properly and the balcony door was broke - very poor quality room. Staff are really nice and friendly though and hotel is central to most things

Greetings from Mercure Pattaya Hotel Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided. I am truly sorry to hear regarding the several issues you have experienced during your recent stay with us. Please rest assured that your feedback has been conveyed to our managers, who are taking the right action necessary in order to achieve optimum guest satisfaction. I am sincerely sorry missing this opportunity to surpass your expectation and for the events that prevented you from fully embracing your experience in Thailand. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

A Nice Stay

Karsten J. Business - 26/03/2020 Confirmed reviews ALL

Overall, the experience of my stay was satisfying. The room with a balcony was a plus. However, I didn't understand why the pool party was still allowed, given the pandemic around the world. Many of the white women, apparently drunk, made loud noises until 5 AM. Generally, I liked the hotel and my stay. It is just the guests who were staying there should show some respect and rules regarding social distancing, for keeping themselves and us safe!

Thank you for taking the time to give us your valuable and constructive feedback. We apologize for the inconvenience caused due to Tourists behavior. I assure you that we are in process of fixing this problem. We are currently talking to tour guides who have contracts with us to brief their respective teams before they start travelling. We hope this solution works out in everybody’s favor. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Great Staff.

Alan G. Friends - 25/03/2020 Confirmed reviews ALL

Had a great 10 nights well looked after by wonderful staff.Hope to be back when this convid-19 is behind us.. Slainte

Location and Service

Bruce Couples - 23/03/2020 Confirmed reviews ALL

Stayed nine days and staff were great, my morning coffee from Pha at breakfast was a delight, The hotel is in a good location and easy walk to access Beach Rd No2. ,The service from housekeeping ,restaurant, bar, reception all work to provide an enjoyable experience. Accor Lounge area at Breakfast GREAT Enjoy your stay

Great place to stay

Mark A. Families - 22/03/2020 Confirmed reviews ALL

Stayed for the LOS Celtic festival, sadly due to the Corona virus situation I had to cut my stay short by a week. I would recommend this hotel as it's nicely situated and quiet at night. Staff were extremely friendly and helpful.

well located

Fatafehi Business - 16/03/2020 Confirmed reviews ALL

Efficient staff at check in, noisy aircon, bar still has warm beer.

Allow me to express my gratitude for sharing your thoughts on the experience you had at the Mercure Pattaya Hotel and for assessing our F&B services. I am truly sorry to hear that our food quality failed to live up to your expectations. Please rest assured that your feedback regarding the quality along with other inconveniences has been conveyed to our Food and Beverage Manager, who are currently taking the necessary actions in order to improve the dining experience and the quality of our food. Your constructive comments are of immense value in providing a focus for improvement of our F&B services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in a not so distant future. Yours sincerely, Mr Khata Sinhaseni General Manager

Hugely dissapointed

Graham B. Couples - 13/03/2020 Confirmed reviews ALL

I booked a room with a balcony. Yes i did get a room with a balcony, what i didnt book , obvious when i walked in the room, was i didnt book any furniture on the balcony! Seriously, no chairs on the balcony? DO i sit on the floor? How much is it to book furniture for the balcony? Was the furniture on strike? Is the balcony a furniture free zone?

Allow me to express my sincere gratitude for sharing your thoughts as your comments are very valuable to us in order for us to improve our services. I would like to apologize for the inconvenience you had experienced in regards to the front office services. Please rest assured that your constructive feedback has already been passed on to our front office manager who will do the needful in order to ensure optimum guest satisfaction. Once again, I am very sorry for the inconvenience you had experience. However, I do remain optimistic that we will have the opportunity to welcome you back to our hotel again in the near future. Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Great location and good service

Bob C. Solo - 10/03/2020 Confirmed reviews ALL

I have stayed at the Mercure many time and I always find the rooms clean, the staff friendly and supply great service. The pool and cafe area are a plus for the Hotel.

Centrally located

Robert Couples - 08/03/2020 Confirmed reviews ALL

Located in center of Pattaya with easy walking access to the beach and shopping on 2nd Road. Comfortable bedroom and bathroom facilities. A very nice buffet breakfast, Staff are very pleasant and accommodating.

Big family

Ken W. Couples - 07/03/2020 Confirmed reviews ALL

Stayed here over 50 times. Really love all the staff here. Location is great central pattaya rooms big shower/bathroom old but spotlessly clean. Pool area really big. Great hotel but even better staff

Well location, great service, good value, but...

Roy L. Friends - 06/03/2020 Confirmed reviews ALL

Cha Cha is a very nice and active staff, I like her. The room is big and clean, breakfast quality is within expectation. This hotel is already old and outdated, but still good value and acceptable. However, the hotel must improve their WiFi speed and stability, today is 2020.

Thank you for taking the time to tell us about your experience at the Mercure Pattaya Hotel! Your comment regarding the inconvenience with our WIFI will be conveyed to our IT manager, who is currently finding alternatives in order to make it more efficient and customer friendly. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Mr. Khata Sinhaseni Cluster General Manager

Good hotel and pool

J. S. Couples - 03/03/2020 Confirmed reviews ALL

Enjoyed our stay apart from very noisy guests two or three nights a week. One incident was successfully dealt with by security. Rooms could do with an upgrade, and pool is in need of repairs. Apart from that, we had an enjoyable stay, mainly due to very pleasant staff.

Very good and centrally located hotel in Pattaya

690Peter96 24/02/2020 TripAdvisor review

- Very good location centrally Pattaya - Very nice staff, greeting you all the time - Nice rooms, but a bit small, especailly bathrooms where you have to go outside just to change your mind...... - Reasonably priced - Easy booking online - Very nice pool area with massage/spa center.

Not as good as expected

TingleyLad 18/02/2020 TripAdvisor review

Bit noisy, speakers blasting outside bar & we could hear in room on 4th floor. Plenty of Indians without manners staying & a lot did not use the tongs provided for food but, at least, they were fairly quiet compared to some other reviews. All staff were friendly and helpful. Rooms are looking a bit dated & in need of an upgrade. Location is fine & not too far to shopping centre, bars/restaurants and the beach.

Warm Greetings from Mercure Pattaya Hotel! May I begin by offering my most unreserved apologies regarding your recent stay with us. As an Accor property, we have an outstanding reputation for guest service and satisfaction to live up to and it is clearly apparent that we did not manage this during your time with us. As Hotel Manager it is ultimately down to me to address any issues raised by our valued guests, therefore, I would like to take this opportunity to respond to your review. I am truly sorry regarding the behaviour of Indian guests at breakfast. Despite talking to the tour guides to address them, and having placed signs for this, it seems to not be working. I have already spoken to the F&B manager, and we are planning to have separate areas for breakfast. Once again, we apologize for all the inconvenience caused due to groups’ behavior. We are currently talking to tour guides who have contracts with us to brief their respective teams before they start travelling. We hope this solution works out in everybody’s favour. Your constructive comments are of immense value in providing a focus for the improvement of the hotel products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. May I end by saying that despite your disappointment we would relish the chance to welcome you again to hopefully enjoy a true Mercure Pattaya stay. Yours sincerely, Mr Khata Sinhaseni Cluster General Manager

Brilliant service

michael j 07/02/2020 TripAdvisor review

Just returned from a great stay at mercure. Great staff throughout. Great pool only need to be up early because towels on loungers from dawn. Great buffet breakfast and nice to have seperate area for Accor members. Great location. Clean rooms. Hot water bit slow in shower. Definitely will stay again next trip.

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