Novotel Bristol Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,493 reviews

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Novotel Bristol Centre - Image 1
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Victoria Street, BS1 6HY BRISTOL, United Kingdom

Description

Hotel extras

  • Free WiFi, 32-inch LCD TV

  • Play area with video games and table top football for the kids

  • Relaxed dining with a contemporary twist

  • Seven flexible, airy spaces for your event

  • Just steps from bus and ferry stops

Our accommodation(s)

Take advantage of our Flight + Hotel offers

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Hotel location

Novotel Bristol Centre

Victoria Street
BS1 6HY BRISTOL
United Kingdom

GPS:51.450786, -2.586452

Telephone
Fax +44 117 925 5040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,493 reviews

TripAdvisor Rating  4.0/5  1,891 reviews

Good location but not a great stay

Customer review rating 2.5/5

Anon Families - Confirmed reviews ALL

This was a 1 night stay with family to break up a long journey. Location was easy to get to city centre but our night was not restful. The rooms were very hot despite air con, couldn't leave windows open due to traffic outside. Drains smell kept wafting in. Drain in bath didn't drain shower water. Walls were super thin so could hear family next door with young child throughout the night. Over all, an uncomfortable night for family of 4.

Dear Mrs T., Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us to enable us to address these issues. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Meeson General Manager

Comfortable, thanks

Customer review rating 4.0/5

Steve Solo - Confirmed reviews ALL

An overnight for a concert in town. The car park was useful, a comfortable room and nice breakfast.

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one. Sincerely, Jonathan Meeson General Manager

Customer review rating 4.5/5

Giuseppe Couples - Confirmed reviews ALL

I really loved the atmosphere and the hotel itself, everything was so nice and calm, the 24hour desk was really helpful since we arrived late. I didn't really like the toilet's door, but it's a personal preference, I like more privacy The small table was dirty with some food crumble on it, but nothing really bad, mistakes can happen sometimes

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us. I also appreciate your comments about your room cleanliness and this will be passed onto the Housekeeper. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one. Sincerely, Jonathan Meeson General Manager

Comfortable hotel, easy access for City centre and excellent parking

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Enjoyable stay. Comfortable room and great breakfast with good service.

Dear Mrs W., We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one. Sincerely, Jonathan Meeson General Manager

well located but staff not attentive enough

Customer review rating 2.5/5

Rui Families - Confirmed reviews ALL

Novotel is well located in the centre of Bristol - near train station and harbourside, so convenient but noisy. the breakfast is ok for english part, lacking in bread options for continental (and no change day on day). Also, the breakfast is more expensive online with the "special offer" than paid on site.. not a great look commercially... The facilities are a bit tired - our room aircon was not functioning, not enough plugs (no USB sockets) in the room. But our main gripe was the hotel staff not paying attention to pre-booking requests or at check-in time, leading to an incorrect number of adults being billed (breakfast), and then making incorrect amendments, taking close to 40 mins to get a "correct" bill upon check out. Frustrating way to finish our family stay..

Dear Mr F., Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bristol, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Meeson General Manager

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Other web-users rate our hotel

  • 836 reviews 9.1/10 Location
  • 1,224 reviews 6.7/10 Room
  • 991 reviews 8.5/10 Service
  • 27 reviews 3.7/10 WiFi
  • 518 reviews 6.1/10 Cleanliness
  • 458 reviews 8.1/10 Breakfast
  • 251 reviews 5.3/10 Value
  • 244 reviews 5.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.