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美憬阁那不勒斯卡拉乔洛王府酒店 4 星

客户意见评级 4.2/5 2,523 评论

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酒店其他优惠

  • 800 年的深厚历史底蕴

  • 仿佛时光倒流,回到过去奢华、高雅的年代

  • 位于老城区,便于从市内任何地方到达

  • Advantage 4

  • Advantage 5

酒店及周边服务

从 14h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 允许携带小型宠物入住(每晚 20 欧元)。付费服务
  • 按需婴儿看护付费服务
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 提前入住/延迟退房付费服务
  • 干洗/熨烫
  • 行李员
  • 礼宾服务
餐饮
  • 早餐付费服务
  • 1 餐厅
  • 1 酒吧
  • 客房服务
休闲和活动
  • 健美中心
  • 护理付费服务
  • 按需婴儿看护付费服务
  • 海滩和水上运动付费服务
  • 保龄球 (附近)付费服务
商务服务
  • 7 会议室
  • 自助商务中心
  • 提供复印/打印服务付费服务

酒店位置

美憬阁那不勒斯卡拉乔洛王府酒店

Via Carbonara 112
Via Carbonara 112
Via Carbonara 112
80139 那不勒斯
意大利

电话: +390810160111

传真: (+39)081/0176535

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    CAPODICHINO 达到 8公里 / 4.97 英里

  • 乘火车

    NAPOLI CENTRALE 达到 1.5公里 / 0.93 英里

GPS :40.855141, 14.261048

我们的客房

高级房,配备 1 张单人床

  • 最多人数: 1
  • 面积: 从 12 / 129 sq ft
  • 景色: 位于城市边 *
  • 大部分的住宿: 转角房 *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 枕头选择(...)

高级房,配备 1 张大床

无障碍房间
  • 最多人数: 2
  • 面积: 从 15 / 161 sq ft
  • 景色: 位于城市边, 位于花园旁边, 位于庭院旁边 *
  • 大部分的住宿: 转角房 *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 枕头选择(...)

豪华房,配备 1 张特大床

无障碍房间
  • 最多人数: 3
  • 面积: 从 18 / 194 sq ft
  • 景色: 位于城市边 *
  • 大部分的住宿: DUPLEX, BALCONY, TERRACE *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 枕头选择(...)

高级房,配备 2 张单人床

无障碍房间
  • 最多人数: 2
  • 面积: 从 18 / 194 sq ft
  • 景色: 位于城市边, 位于花园旁边, 位于庭院旁边 *
  • 大部分的住宿: 转角房 *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 枕头选择(...)
客房

酒店餐厅和酒吧

LA CUCINA

美食类型: 地区

该餐厅拥有热情休闲的氛围和充满历史气息的布置,供应地中海风味的当地和传统美食。

午餐

12:30 - 14:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

19:00 - 23:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

LA CANTINA

非合约照片

午餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:7

  • 最大面积:375 平方米

  • 最大容量:300 个人

  • 最大宴会容量:240 个人

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美憬阁那不勒斯卡拉乔洛王府酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.2/5

2,523 评论

tripadvisor

TripAdvisor 评级 4.5/5

3,268 评论

2020 TripAdvisor 卓越认证
卓越奖 2020

Pleasant stay in a wonderful location

Tripadvisor 评级 5.0/5

JaapC4 16/10/2020 经 TripAdvisor 认证的评论

We went for the first time to Napoli. We booked the hotel just for three nights. The location of the hotel was easy to find from the central train station. And the hotel itself was magnificent. the staff was very friendly. The breakfast was very pleasant.

Dear Mr JaapC4, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Rossella Autiero Assistant Manager

First Trip After lockdown

Tripadvisor 评级 5.0/5

wilhelm46 01/08/2020 经 TripAdvisor 认证的评论

It was not my first time Palazzi Caracciolo, but in this very difficult moment I have appreciated even more the helpfulness and friendliness of all the staff of the hotel and I hope to come back very soon!

Dear Wilhelm46, We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rossella Autiero Assistant Manager

Excellent hotel

Tripadvisor 评级 5.0/5

Gary O 28/01/2020 经 TripAdvisor 认证的评论

Staff are friendly and helpful. They responded quickly to any request. Rooms are clean and well kept. We found the hotel peaceful and quiet. The location is fine, close to the historical centre. We enjoyed our stay and would stay again.

EXCELLENT SERVICES

Tripadvisor 评级 5.0/5

EDUROBES Business - 24/11/2019 经 TripAdvisor 认证的评论

I stay several times in this beautiful Property. All those employees made my stay "Great " Front Desk :everybody are so nice special mention to Stefano , Roberta nad Cristiana, Breakfast : Stephanie and Rosaria. Also Genaro in the Spa, Carmine and Thank you Mr. Claudio

Dear robespierre14, Thank you for choosing Palazzo Caracciolo for your visit in Naples and for taking the time to leave your feedback concerning your stay. At Palazzo Caracciolo, our Guests are welcomed to their exclusive Neapolitan House, whose charme and authenticity give a special touch to their visit. Thank you for had appreciated our Team and their attention to details, making Palazzo Caracciolo a unique place in Naples! Looking forward to the pleasure of welcoming you back, thank you once again for your positive feedback. Best regards Martina Somma Assistant to GM

very nice

Tripadvisor 评级 4.0/5

giorgioyorgos Couples - 28/08/2019 经 TripAdvisor 认证的评论

excellent stay the personnel was really helpfull the hotel needs however a concierge to give better help for excursion and visit and restaurant names the hotel is nice and the breakfast is very good i will come back

Dear giorgioyorgos, I would like to thank you for the time you spent for the review. We really appreciated that you enjoyed the service and the hotel. Thank you for had appreciated our staff. We are happy that you understood our mission: treat our guest in an extraordinary way. Hoping to have the chance to meet you again in Naples in the nearest future. Best regards Martina Somma Assistant to GM

Nice hotel

Tripadvisor 评级 5.0/5

Roberto P Couples - 08/08/2019 经 TripAdvisor 认证的评论

A very nice hotel, well situated, close to a hop-on hop-off stop. Also close to the subway station, and the historic center. The staff was very helpful. Room was clean. The hotel is in a very beatiful Palazzo. Breakfast was awesome.

Dear Roberto P, Thank you taking the time to post a kind review regarding your recent stay with us. Our property boasts a fine and traditional décor, making Palazzo Caracciolo an historical masterpiece in the lively and lovely Naples. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM

One Night Stay

Tripadvisor 评级 3.0/5

Lisa M Couples - 26/07/2019 经 TripAdvisor 认证的评论

The hotel itself was very nice, maintained and the staff were friendly and helpful. They upgraded our room which was nice and much appreciated. I had booked the hotel based on the amenities of the spa/pool and the airport shuttle service listed. When we checked in we were told that other than the outdoor hot tub, that the spa and pool are not included without cost and were closed every week Sunday/Monday. We were also told that while they can arrange a shuttle or taxi that they do not provide a free taxi service as the amenities listing would have suggested. So I have to say that I was really disappointed that those listed amenities were not actually included.

飯店遠遠低於雅高標準,大概三星級的古老飯店

客户意见评级 1.0/5

Fabian L. 朋友住宿 - 26/06/2019 所有已确认评论

飯店即便是歷史古蹟,也不應該如此粗糙,網站上的照片跟實際入住體驗差距非常大,而且服務人員真的反應非常慢,電話通知前台後都要等上快一個小時才有服務,第一天請他們多送一條毛毯,弄了半天說因為房務人員已經下班所以無法提供... 地點:距離火車站走路十分鐘,但是附近都在修路很不方便,前台幫忙叫計程車等了快一個小時沒結果不如自己用APP叫車,他們不是叫了等很久,是搞半天沒有叫。 硬體:飯店是古蹟,但是裝潢很多問題,燈具故障找人來修,等了快一個小時只找了門房來把燈泡拔掉就走了... 房間看起來更暗了。 軟體:服務人員等待太久,而且一條棉被毛毯我要了兩天都要不到,還直接說打掃人員不在所以無法提供多一條毛毯。 我現在懂為什麼很多惡評,甚至有人說抵達就決定馬上離開,但是我第一次來這個城市,還是忍一下吧... 不過打掃房間的房務員,值得稱讚很稱職,只是維修真的... 壞掉就把東西拆走,也不處理真的很傻眼。

尊敬的 FABIAN L.: 十分感谢您花时间告诉我们有关您在 Palazzo Caracciolo Napoli - MGallery by Sofitel 的体验。很遗憾我们未能达到您的期望,请允许我向您表达我最诚挚的歉意。 此问题纯属正常实践的一个例外。请放心,我们正采取适当的措施来解决所存在的问题。我们将全力以赴,预防将来再次发生。 在此,我想重申我们对高品质标准的承诺,我个人非常希望确认您在下一次的下榻期间能体验到这份承诺。 我们期待再一次在 MGallery 恭迎您的到来。在您下一次光临期间请随时与我联系。 谨启 Martina Somma Assistant to GM

Well situated hotel

Tripadvisor 评级 4.0/5

JGEx68 Couples - 25/06/2019 经 TripAdvisor 认证的评论

Great welcome. Had room 200 which was on the in between floor. So very quite and spacious room. Breakfast place had several options which allowed us to enloy breakfast in a more quite corner. Good lobby service!

Dear Passport59340802564, Thank you for choosing Palazzo Caracciolo for you stay and for taking the time to leave your evaluation concerning your last stay. We are very delighted to read that you had a great experience at Palazzo Caracciolo and thank you for mentioning our friendly staff and for had appreciated our breakfast. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM

Great hotel which is conveniently located

Tripadvisor 评级 5.0/5

PatrickW1989 Friends getaway - 16/06/2019 经 TripAdvisor 认证的评论

Second stay - Overall it was awesome again. Junior Suite was great - thanks again :) Bed was a little bit uncomfortable (ie soft). Service was great and hotel design was impressive. We will come back.

Dear PatrickW1989, Thank you again for your preferences where you stay in Naples. At Palazzo Caracciolo, our Guests are welcomed to their exclusive Neapolitan House, whose charme and authenticity give a special touch to their visit. It’s so helpful for us to know how our guests, perceive our services. Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. Waiting to surprise you again and again, all our best regards. Martina Somma Assistant to GM

MGallery Review

Tripadvisor 评级 5.0/5

Alexander G Family - 11/05/2019 经 TripAdvisor 认证的评论

We really enjoyed our stay at MGallery in Naples. The breakfast was top class. The suite was nice and comfortable. The staff was friendly and helpful. The neighbourhood was not great however the location is close to many popular sites.

Dear Alexander G, We are delighted to learn that you had a great experience at Palazzo Caracciolo, a unique place in Naples for culture and history. Thank you very much for appreciated our hotel, the staff and our service. Palazzo Caracciolo is located in the middle of the old town, this neighborhood is an exceptional point to enjoy the heart of Naples and to live an authentic experience. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM

oasis

Tripadvisor 评级 5.0/5

J1178VWrobertb Couples - 30/03/2019 经 TripAdvisor 认证的评论

Wonderful hotel situated centrally to Napoli.Excellent staff,nothing too much trouble.Breakfast was marvellous,with a varied choice.Lovely seating area outside.Thank you for the upgrade tojunior suite.

Dear J1178VWrobertb, Thank you for choosing Palazzo Caracciolo for your visit in Naples and for taking the time to leave your evaluation concerning your last stay. It’s so helpful for us to know how our guests, perceive our services, thank you very much for appreciating our staff and our hotel. Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. Waiting to surprise you again and again, all our best regards. Martina Somma Assistant to GM

Amazing

Tripadvisor 评级 5.0/5

bruno m Business - 15/01/2019 经 TripAdvisor 认证的评论

This Place is just Amazing a Beautiful old Italian Palazzo in the middle of the old Naples . The Staff was Great I will recommend this hotel to everybody . a Great place to stay.the restaurant also was very Good

Dear bruno m, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us, it was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! Warm regards Martina Somma Assistant to GM

Average stay

Tripadvisor 评级 3.0/5

Lisa F Couples - 02/10/2018 经 TripAdvisor 认证的评论

We had a fine stay at the Palazzo Caraccoilo. The hotel itself is a bit run down (i.e hallways) but the rooms were fine. It seems that they upcharge whenever they can though ($7 for ice delivery with no machines on the guest floors seemed unreasonable) but the front desk staff was very nice and helpful.

Dear lisabcurry, Thank you for taking the time to leave your evaluation concerning your last stay, it’s so helpful for us to know how our guests, perceive our services. Thank you for appreciating our friendly staff and our room. As for the ice, we apply a € 7,00 for room service, independently from the items requested, as indicated in the room service menu. Hoping to have the chance to meet you again in Naples in the nearest future. Best regards Martina Somma Assistant to GM

It was a mixed expeienexp

Tripadvisor 评级 3.0/5

thestonewell Family - 17/08/2018 经 TripAdvisor 认证的评论

Staff: The hotel staff was generally friendly yet at least the door boy didn't make much of an attempt to help with two large bags. Also overall the staff was VERY attentive to requests especially in the restaurant and at breakfast.Rooms: Given we travelled as family we had two rooms and could compare. No matter the rooms WiFi didn't really work (choppy and poor signal strength). Quite a surprise these days where WiFi is considered basics. In one room the fridge worked, in the other not. We overheard another guest at reception making the same complaint. Other than that the rooms were clean and specious.Location: Last, the location is so so. While close to the old town and the main station, the harbor and the main sights were at the other end of town. Further, the hotel is on a busy road so you have both the street noise in the morning and all the bad air from all the cars in a traffic jam. Last, you can feel the ground shaking when the metro is passing through underground.Summary: overall an okay stay. If services would improve it's worth coming again.

Dear thestonewell, Thank you very much for scoring Palazzo Caracciolo. We are delighted to learn that our staff was welcoming and cheerful as they usually are as we and the entire team are deeply committed to make every experience beyond expectations and we pay extra attention to the quality of our service. We are very sorry to read you were not completely satisfied with the quality of your stay and have checked the rooms in order that any inconvenience was fixed. We regret for wi-fi which had a signal lowering in those days which has been repaired so far. We hope you will allow us the chance to welcoming you back one day, to show you that your experience was an exception from the rule. With very best regards from Naples, Barbara Brunelli General Manager

Palazzo Caracciolo Napoli M Gallery

Tripadvisor 评级 4.0/5

Adventure785341 Couples - 09/07/2018 经 TripAdvisor 认证的评论

Excellent value for money. The staff were very friendly and helpful. Food was good. Service was overall excellent. Room was great. Only downside was location, however would stay there again if we visit Napoli in the future.

Dear Mr/Ms, First of all we wished to thank you for your beautiful words and for your preference while staying in Naples. It was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! We hope to have you as soon as possible as our guest at Palazzo Caracciolo. Kind regards Martina Somma

Beautiful building, ok location, grumpy staff

Tripadvisor 评级 3.0/5

wouters715 Couples - 01/07/2018 经 TripAdvisor 认证的评论

The Palazzo Caracciolo is a beautiful hotel in central Naples. The building and decoration is truly beautiful. The hotel is a few steps away from the old town, but one needs to walk a bit further (think 15 min) to reach the nice area with bars and restaurants. There were a couple of things we were not amused about: the grumpy staff at arrival (doormen and valet parking people) and at the bar. As a good paying customer and Accor Gold member one would expect a more service oriented approach. Also, the breakfast was below MGallery standards (having stayed at at leas 5 MGallery hotels throughout Europe). Nothing bad, but nothing special either with limited options. Good to know: the sauna (and rest of the spa facility is a service one has to pay for. Note that there is a hidden but nice jacuzzi on the roof garden at the second floor!! Really nice after a day of walking trough Naples. If the hotel manages to improve the items mentioned, we will definitely be back.

Dear Wouter S, thank you for your candid feedback, a very precious opportunity to us to improve our service so as to make your travel a unique enjoyable experience. We are happy to learn you enjoyed the historical building of Palazzo Caracciolo, born from the will of Prince Caracciolo in 1584 and unique place which hosted kings and queens all over the years. The hotel is located at the back of the old town, with so many local attractions to enjoy just at a few steps as Piazza Donnaregina, the Madre museum and many foodies offers all along the way. We hope you enjoyed such a variety of choice. With discomfort, we learn that our staff, usually much appreciated for its kindness and positive attitude, did not show itself at its best. We are investigating in order to make it an isolated episode. As far as breakfast is concerned, our buffet offers a wide variety of local cakes and pastries, 3 types of cut fruits a 2 of whole fruits, a choice of 6 dry fruits, cold cuts and cheeses, plain and fruit yogurts, a wide choice of breads accompanied by many jam flavors and chocolate; the hot buffet is rich of scrambles eggs, potatoes and many vegetables, sausages and bacon. We perfectly understand you may have had different expectations about it and have taken good note of your needs in order to widen the selection of products for our guests. About wellness and fitness centre, all the fitness area is available 24h per day and is absolutely complimentary while access to the wellness lounge is available from Tuesday to Saturday with only 15.00 euros per hour. The small solarium instead is free of charge and opens seasonally and we are really glad that you enjoyed it after long walks to visit beautiful Naples! Dear Wouter S, we will certainly work on the inconveniences you have pointed out at and are really looking forward to meeting you in Naples on you next visit. Meanwhile please accept our best regards Martina Somma Assistant to GM

Beautiful hotel

Tripadvisor 评级 5.0/5

Arno_franz01 Couples - 21/06/2018 经 TripAdvisor 认证的评论

Beautiful hotel, with superb settings for dining and drinking in an outdoor area of a former palace. Food and drink were commendable and location was close to the old town. Happy to stay there again when in Naples

Dear Arno_franz01, Thank you very much for your review about your stay at Palazzo Caracciolo MGallery, a very precious opportunity to us to improve our service. We are very happy to learn you enjoyed the historical building of Palazzo Caracciolo, born from the Will of Prince Caracciolo in 1584, and unique place which hosted kings and queens all over the year. The hotel is located at the back of the old town, with so many local attractions to enjoy just a few steps. We really hope you will be returning in the future in our beautiful city so that we can meet personally and share special tips over the hidden gems of this city. Warm regards Martina Somma

working in Naples

Tripadvisor 评级 5.0/5

robertocaleo Business - 28/05/2018 经 TripAdvisor 认证的评论

very good structure and kind and accommodating staff, very available for any clarification, very professional,very comfortable relaxation area and the restaurant for both excellent dinner and breakfast

Dear robertocaleo, Thank you for leaving your kind comments about your last stay. Your appreciation is deeply encouraging for our staff as their mission is your satisfaction and they were delighted in learning how helpful and supportive they were for you. It is a pleasure indeed that our breakfast, in permanent updating to follow our guests needs and wishes, and our dinner - for which we are about to produce a new menu - were up to your expectations. It’s so helpful for us to know how our guests, perceive our services. Waiting to surprise you again and again, all our best regards. Barbara Brunelli General Manager

Good hotel. Inexistent breakfast.

Tripadvisor 评级 3.0/5

Maria110278 Family - 03/05/2018 经 TripAdvisor 认证的评论

The hotel is ok, but don't book the breakfast. You will waste your money. There was not bread, no fruit, no bacon or eggs and not bakery sweets. We did complain and I nothing happened. Also the server of the breakfast are were really really rude.

Dear Matria110278, Thank you for taking the time to share your feedback. While we wish the better experience for our guests, your feedback is for us the opportunity to improve. Despite we work hard to deliver an exceptional guest stay, in your case we apparently fell short. We have shared your words with our Food and Beverage Manager who joins me in apologizing for these shortcomings. Our buffet breakfast is permanently updated with the last needs of our guests but we always provide a wide selection of local pastries and cakes, breads, toast bread, four choices of cut fruits and at least 3 whole fruits, plus dried fruits, scrambled eggs, sausages, vegetables and potatoes, yogurts with different flavors, cold cuts and a selection of cheeses, healthy and gluten free section, jams, butter, cereals, plus all the cafeteria items. Hoping to have the chance to regain your trust, please accept our commitment in delivering the best experience on your next stay at Palazzo Caracciolo which so many guests have grown so fond of. Sincerely Barbara Brunelli General Manager

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