Palazzo Caracciolo Napoli — MGallery 4 звезды

Примечание: отзывы клиентов 4.2/5 Отзывов: 2 523

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Номер 1

Число гостей
Возраст детей

Гарантия лучшей цены

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+ 26 Услуги

Особенности отеля

  • 800 лет истории

  • Роскошь и элегантность минувших дней

  • Универсальный комфорт для тела и души

  • Advantage 4

  • Advantage 5

Услуги в отеле и поблизости

Заезд с 14h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Разрешено проживание с небольшими животными (20 евро в сутки).Платные услуги
  • Няня по требованиюПлатные услуги
  • Отель с номерами только для некурящих
  • С кондиционером
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • Ранний заезд / поздний выездПлатные услуги
  • Химчистка / глажка
  • Носильщик
  • Консьерж
Питание
  • ЗавтракПлатные услуги
  • Ресторан (-ы): 1
  • Бар (-ы): 1
  • Обслуживание в номере
Развлечения и отдых
  • Фитнес-центр
  • Оздоровительные процедурыПлатные услуги
  • Няня по требованиюПлатные услуги
  • Пляж и водные виды спортаПлатные услуги
  • Боулинг (рядом с)Платные услуги
Бизнес-услуги
  • Конференц-зал (-ы): 8
  • Конференц-отель
  • Бизнес-центр с самообслуживанием
  • Заказ услуг печати/копирования
Информационное сообщение

Расположение отеля

Palazzo Caracciolo Napoli — MGallery

Via Carbonara 112
80139 неаполь
италия

Телефон: +390810160111

Факс: (+39)081/0176535

Заезд с 14h00

Выезд до 12h00

  • A.N.M :  201 VIA FORIA

  • TRENITALIA :  LINEA 2 P.ZZA CAVOUR

  • На самолете

    CAPODICHINO На расстоянии 8 км / 4,97 миль

  • На поезде

    NAPOLI CENTRALE На расстоянии 1,5 км / 0,93 миль

GPS:40.855141, 14.261048

Наши номера

НОМЕР SUPERIOR с 1 односпальной кроватью

  • Максимальное количество гостей: 1
  • Площадь: От 12 / 129 sq ft
  • Виды: Боковой вид на город *

* При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Халат
  • Возможность приготовления чая/кофе
  • Прямой телефон
  • Мини-бар

НОМЕР SUPERIOR с 1 двуспальной кроватью

Номер для людей с ограниченными возможностями
  • Максимальное количество гостей: 2
  • Площадь: От 15 / 161 sq ft
  • Виды: Боковой вид на город *

* При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Халат
  • Прямой телефон
  • Мини-бар

НОМЕР DELUXE с большой двуспальной кроватью

  • Максимальное количество гостей: 3
  • Площадь: От 18 / 194 sq ft
  • Виды: Боковой вид на город *

* При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Халат
  • Возможность приготовления чая/кофе
  • Прямой телефон
  • Мини-бар

НОМЕР КАТЕГОРИИ SUPERIOR ROOM, 2 односпальные кровати

Номер для людей с ограниченными возможностями
  • Максимальное количество гостей: 2
  • Площадь: От 18 / 194 sq ft
  • Виды: Боковой вид на город *

* При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Халат
  • Возможность приготовления чая/кофе
  • Прямой телефон
  • Мини-бар
Номера

Наши бары и рестораны

LA CUCINA

Тип кухни: Региональная кухня

В теплой, неформальной атмосфере и историческом интерьере ресторана насладитесь местными и классическими блюдами, передающими средиземноморские мотивы и традиции.

Обед

12:30 - 14:30

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Ужин

19:00 - 23:00

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LA CANTINA

Недоговорная фотография

Обед

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Ужин

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Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 8

  • Максимальный размер: 375 м²

  • Максимальная вместимость: 300 человек

  • Максимальная вместимость банкетного зала: 100 человек

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Отзывы наших гостей о
Palazzo Caracciolo Napoli — MGallery

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL 4.2/5

Отзывов: 2 523

tripadvisor

Рейтинг TripAdvisor 4.5/5

Отзывов: 3 268

2020 Сертификат качества TripAdvisor
Сертификат качества 2020

Pleasant stay in a wonderful location

Примечание: Tripadvisor 5.0/5

JaapC4 16/10/2020 Реальные отзывы TripAdvisor

We went for the first time to Napoli. We booked the hotel just for three nights. The location of the hotel was easy to find from the central train station. And the hotel itself was magnificent. the staff was very friendly. The breakfast was very pleasant.

Dear Mr JaapC4, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Rossella Autiero Assistant Manager

First Trip After lockdown

Примечание: Tripadvisor 5.0/5

wilhelm46 01/08/2020 Реальные отзывы TripAdvisor

It was not my first time Palazzi Caracciolo, but in this very difficult moment I have appreciated even more the helpfulness and friendliness of all the staff of the hotel and I hope to come back very soon!

Dear Wilhelm46, We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rossella Autiero Assistant Manager

Короткая поездка в Неаполь

Примечание: отзывы клиентов 5.0/5

Р. Друзья - 03/02/2020 Проверенные отзывы - ALL

Все отлично даже лучше один из лучших отелей города

Уважаемый Roman S., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Massimiliano Maggioni Assistant to GM

Excellent hotel

Примечание: Tripadvisor 5.0/5

Gary O 28/01/2020 Реальные отзывы TripAdvisor

Staff are friendly and helpful. They responded quickly to any request. Rooms are clean and well kept. We found the hotel peaceful and quiet. The location is fine, close to the historical centre. We enjoyed our stay and would stay again.

EXCELLENT SERVICES

Примечание: Tripadvisor 5.0/5

EDUROBES Business - 24/11/2019 Реальные отзывы TripAdvisor

I stay several times in this beautiful Property. All those employees made my stay "Great " Front Desk :everybody are so nice special mention to Stefano , Roberta nad Cristiana, Breakfast : Stephanie and Rosaria. Also Genaro in the Spa, Carmine and Thank you Mr. Claudio

Dear robespierre14, Thank you for choosing Palazzo Caracciolo for your visit in Naples and for taking the time to leave your feedback concerning your stay. At Palazzo Caracciolo, our Guests are welcomed to their exclusive Neapolitan House, whose charme and authenticity give a special touch to their visit. Thank you for had appreciated our Team and their attention to details, making Palazzo Caracciolo a unique place in Naples! Looking forward to the pleasure of welcoming you back, thank you once again for your positive feedback. Best regards Martina Somma Assistant to GM

very nice

Примечание: Tripadvisor 4.0/5

giorgioyorgos Couples - 28/08/2019 Реальные отзывы TripAdvisor

excellent stay the personnel was really helpfull the hotel needs however a concierge to give better help for excursion and visit and restaurant names the hotel is nice and the breakfast is very good i will come back

Dear giorgioyorgos, I would like to thank you for the time you spent for the review. We really appreciated that you enjoyed the service and the hotel. Thank you for had appreciated our staff. We are happy that you understood our mission: treat our guest in an extraordinary way. Hoping to have the chance to meet you again in Naples in the nearest future. Best regards Martina Somma Assistant to GM

Nice hotel

Примечание: Tripadvisor 5.0/5

Roberto P Couples - 08/08/2019 Реальные отзывы TripAdvisor

A very nice hotel, well situated, close to a hop-on hop-off stop. Also close to the subway station, and the historic center. The staff was very helpful. Room was clean. The hotel is in a very beatiful Palazzo. Breakfast was awesome.

Dear Roberto P, Thank you taking the time to post a kind review regarding your recent stay with us. Our property boasts a fine and traditional décor, making Palazzo Caracciolo an historical masterpiece in the lively and lovely Naples. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM

Удивительно!

Примечание: отзывы клиентов 4.5/5

А. Семьи - 30/07/2019 Проверенные отзывы - ALL

Очень понравился отель! Несмотря на заметную изношенность некоторой мебели, помещение выглядит очень хорошо. Персонал очень доброжелательный, ответили на все вопросы. Сделали бесплатный апгрейд номера, что весьма удивило. Единственно, ещё не вернулись деньги с преавтлризации — ждём.

Уважаемый Aleksandra B., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Martina Somma Assistant to GM

One Night Stay

Примечание: Tripadvisor 3.0/5

Lisa M Couples - 26/07/2019 Реальные отзывы TripAdvisor

The hotel itself was very nice, maintained and the staff were friendly and helpful. They upgraded our room which was nice and much appreciated. I had booked the hotel based on the amenities of the spa/pool and the airport shuttle service listed. When we checked in we were told that other than the outdoor hot tub, that the spa and pool are not included without cost and were closed every week Sunday/Monday. We were also told that while they can arrange a shuttle or taxi that they do not provide a free taxi service as the amenities listing would have suggested. So I have to say that I was really disappointed that those listed amenities were not actually included.

Недобросовестное отношение к свои обязанностям (check out)

Примечание: отзывы клиентов 1.5/5

Nazik Семьи - 05/07/2019 Проверенные отзывы - ALL

К сожалению, все что понравилось было перечеркнуто во время расчета при выезде из отеля. Во время check out почему-то на счету появились неожиданные для нас статьи расходов. Например, нам приписали счет за обед 107 евро, хотя мы не обедали ни разу. Нам пришлось это доказывать. Это немного унизительно и оскорбительно. Когда попросили предъявить счет из ресторана, то они не смогли этого сделать. После чего просто вычеркнули из счета как-будто ничего не было. Далее нам приписали за комнату 314 дополнительный городской налог 7 евро. Это объясняли тем, что этот налог изымается за дни, а не за ночи. Должно было бы быть 7 евро за 3 ночи, а не 7 евро за 4 дня. Но при этом предыдущий день 27.06.2019 за комнату 338 посчитали почему-то за ночь и в ваших правилах об этом написана. Снова пришлось унизительно доказывать, что это не корректно. В конечном итоге, согласились и вычеркнули лишние 7 евро. А теперь подумайте сами какие впечатления могут быть после таких чудес в вашем. И еще мы узнали, что нашим друзьям, которые проживали в это же время в вашем отеле предъявили счет за экскурсию, которую они не совершали, в размере 300 евро.

Уважаемый Nazik O., Спасибо за то, что Вы нашли время ответить на наши вопросы и поделиться своим мнением о проживании в Palazzo Caracciolo Napoli - MGallery by Sofitel. Мне очень жаль, что предложенный сервис не соответствовал Вашим ожиданиям. Позвольте принести Вам свои самые искренние извинения. В MGallery мы боремся за то, чтобы предложить обслуживание самого высокого уровня для каждого из наших гостей. Поэтому Ваш отзыв очень важен для нас. Будьте уверены, что все необходимые меры будут приняты для того, чтобы подобного не повторилось в будущем. Мы Вам очень благодарны за отзыв, и искренне надеемся, что Вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. Искренне Ваш, Martina Somma Assistant to GM

Well situated hotel

Примечание: Tripadvisor 4.0/5

Passport59340802564 Couples - 25/06/2019 Реальные отзывы TripAdvisor

Great welcome. Had room 200 which was on the in between floor. So very quite and spacious room. Breakfast place had several options which allowed us to enloy breakfast in a more quite corner. Good lobby service!

Dear Passport59340802564, Thank you for choosing Palazzo Caracciolo for you stay and for taking the time to leave your evaluation concerning your last stay. We are very delighted to read that you had a great experience at Palazzo Caracciolo and thank you for mentioning our friendly staff and for had appreciated our breakfast. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM

Great hotel which is conveniently located

Примечание: Tripadvisor 5.0/5

PatrickW1989 Friends getaway - 16/06/2019 Реальные отзывы TripAdvisor

Second stay - Overall it was awesome again. Junior Suite was great - thanks again :) Bed was a little bit uncomfortable (ie soft). Service was great and hotel design was impressive. We will come back.

Dear PatrickW1989, Thank you again for your preferences where you stay in Naples. At Palazzo Caracciolo, our Guests are welcomed to their exclusive Neapolitan House, whose charme and authenticity give a special touch to their visit. It’s so helpful for us to know how our guests, perceive our services. Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. Waiting to surprise you again and again, all our best regards. Martina Somma Assistant to GM

MGallery Review

Примечание: Tripadvisor 5.0/5

Alexander G Family - 11/05/2019 Реальные отзывы TripAdvisor

We really enjoyed our stay at MGallery in Naples. The breakfast was top class. The suite was nice and comfortable. The staff was friendly and helpful. The neighbourhood was not great however the location is close to many popular sites.

Dear Alexander G, We are delighted to learn that you had a great experience at Palazzo Caracciolo, a unique place in Naples for culture and history. Thank you very much for appreciated our hotel, the staff and our service. Palazzo Caracciolo is located in the middle of the old town, this neighborhood is an exceptional point to enjoy the heart of Naples and to live an authentic experience. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM

oasis

Примечание: Tripadvisor 5.0/5

J1178VWrobertb Couples - 30/03/2019 Реальные отзывы TripAdvisor

Wonderful hotel situated centrally to Napoli.Excellent staff,nothing too much trouble.Breakfast was marvellous,with a varied choice.Lovely seating area outside.Thank you for the upgrade tojunior suite.

Dear J1178VWrobertb, Thank you for choosing Palazzo Caracciolo for your visit in Naples and for taking the time to leave your evaluation concerning your last stay. It’s so helpful for us to know how our guests, perceive our services, thank you very much for appreciating our staff and our hotel. Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. Waiting to surprise you again and again, all our best regards. Martina Somma Assistant to GM

Amazing

Примечание: Tripadvisor 5.0/5

bruno m Business - 15/01/2019 Реальные отзывы TripAdvisor

This Place is just Amazing a Beautiful old Italian Palazzo in the middle of the old Naples . The Staff was Great I will recommend this hotel to everybody . a Great place to stay.the restaurant also was very Good

Dear bruno m, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us, it was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! Warm regards Martina Somma Assistant to GM

Average stay

Примечание: Tripadvisor 3.0/5

Lisa F Couples - 02/10/2018 Реальные отзывы TripAdvisor

We had a fine stay at the Palazzo Caraccoilo. The hotel itself is a bit run down (i.e hallways) but the rooms were fine. It seems that they upcharge whenever they can though ($7 for ice delivery with no machines on the guest floors seemed unreasonable) but the front desk staff was very nice and helpful.

Dear lisabcurry, Thank you for taking the time to leave your evaluation concerning your last stay, it’s so helpful for us to know how our guests, perceive our services. Thank you for appreciating our friendly staff and our room. As for the ice, we apply a € 7,00 for room service, independently from the items requested, as indicated in the room service menu. Hoping to have the chance to meet you again in Naples in the nearest future. Best regards Martina Somma Assistant to GM

It was a mixed expeienexp

Примечание: Tripadvisor 3.0/5

thestonewell Family - 17/08/2018 Реальные отзывы TripAdvisor

Staff: The hotel staff was generally friendly yet at least the door boy didn't make much of an attempt to help with two large bags. Also overall the staff was VERY attentive to requests especially in the restaurant and at breakfast.Rooms: Given we travelled as family we had two rooms and could compare. No matter the rooms WiFi didn't really work (choppy and poor signal strength). Quite a surprise these days where WiFi is considered basics. In one room the fridge worked, in the other not. We overheard another guest at reception making the same complaint. Other than that the rooms were clean and specious.Location: Last, the location is so so. While close to the old town and the main station, the harbor and the main sights were at the other end of town. Further, the hotel is on a busy road so you have both the street noise in the morning and all the bad air from all the cars in a traffic jam. Last, you can feel the ground shaking when the metro is passing through underground.Summary: overall an okay stay. If services would improve it's worth coming again.

Dear thestonewell, Thank you very much for scoring Palazzo Caracciolo. We are delighted to learn that our staff was welcoming and cheerful as they usually are as we and the entire team are deeply committed to make every experience beyond expectations and we pay extra attention to the quality of our service. We are very sorry to read you were not completely satisfied with the quality of your stay and have checked the rooms in order that any inconvenience was fixed. We regret for wi-fi which had a signal lowering in those days which has been repaired so far. We hope you will allow us the chance to welcoming you back one day, to show you that your experience was an exception from the rule. With very best regards from Naples, Barbara Brunelli General Manager

Palazzo Caracciolo Napoli M Gallery

Примечание: Tripadvisor 4.0/5

Adventure785341 Couples - 09/07/2018 Реальные отзывы TripAdvisor

Excellent value for money. The staff were very friendly and helpful. Food was good. Service was overall excellent. Room was great. Only downside was location, however would stay there again if we visit Napoli in the future.

Dear Mr/Ms, First of all we wished to thank you for your beautiful words and for your preference while staying in Naples. It was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! We hope to have you as soon as possible as our guest at Palazzo Caracciolo. Kind regards Martina Somma

Beautiful building, ok location, grumpy staff

Примечание: Tripadvisor 3.0/5

wouters715 Couples - 01/07/2018 Реальные отзывы TripAdvisor

The Palazzo Caracciolo is a beautiful hotel in central Naples. The building and decoration is truly beautiful. The hotel is a few steps away from the old town, but one needs to walk a bit further (think 15 min) to reach the nice area with bars and restaurants. There were a couple of things we were not amused about: the grumpy staff at arrival (doormen and valet parking people) and at the bar. As a good paying customer and Accor Gold member one would expect a more service oriented approach. Also, the breakfast was below MGallery standards (having stayed at at leas 5 MGallery hotels throughout Europe). Nothing bad, but nothing special either with limited options. Good to know: the sauna (and rest of the spa facility is a service one has to pay for. Note that there is a hidden but nice jacuzzi on the roof garden at the second floor!! Really nice after a day of walking trough Naples. If the hotel manages to improve the items mentioned, we will definitely be back.

Dear Wouter S, thank you for your candid feedback, a very precious opportunity to us to improve our service so as to make your travel a unique enjoyable experience. We are happy to learn you enjoyed the historical building of Palazzo Caracciolo, born from the will of Prince Caracciolo in 1584 and unique place which hosted kings and queens all over the years. The hotel is located at the back of the old town, with so many local attractions to enjoy just at a few steps as Piazza Donnaregina, the Madre museum and many foodies offers all along the way. We hope you enjoyed such a variety of choice. With discomfort, we learn that our staff, usually much appreciated for its kindness and positive attitude, did not show itself at its best. We are investigating in order to make it an isolated episode. As far as breakfast is concerned, our buffet offers a wide variety of local cakes and pastries, 3 types of cut fruits a 2 of whole fruits, a choice of 6 dry fruits, cold cuts and cheeses, plain and fruit yogurts, a wide choice of breads accompanied by many jam flavors and chocolate; the hot buffet is rich of scrambles eggs, potatoes and many vegetables, sausages and bacon. We perfectly understand you may have had different expectations about it and have taken good note of your needs in order to widen the selection of products for our guests. About wellness and fitness centre, all the fitness area is available 24h per day and is absolutely complimentary while access to the wellness lounge is available from Tuesday to Saturday with only 15.00 euros per hour. The small solarium instead is free of charge and opens seasonally and we are really glad that you enjoyed it after long walks to visit beautiful Naples! Dear Wouter S, we will certainly work on the inconveniences you have pointed out at and are really looking forward to meeting you in Naples on you next visit. Meanwhile please accept our best regards Martina Somma Assistant to GM

Beautiful hotel

Примечание: Tripadvisor 5.0/5

Arno_franz01 Couples - 21/06/2018 Реальные отзывы TripAdvisor

Beautiful hotel, with superb settings for dining and drinking in an outdoor area of a former palace. Food and drink were commendable and location was close to the old town. Happy to stay there again when in Naples

Dear Arno_franz01, Thank you very much for your review about your stay at Palazzo Caracciolo MGallery, a very precious opportunity to us to improve our service. We are very happy to learn you enjoyed the historical building of Palazzo Caracciolo, born from the Will of Prince Caracciolo in 1584, and unique place which hosted kings and queens all over the year. The hotel is located at the back of the old town, with so many local attractions to enjoy just a few steps. We really hope you will be returning in the future in our beautiful city so that we can meet personally and share special tips over the hidden gems of this city. Warm regards Martina Somma

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