Palazzo Caracciolo Napoli — MGallery 4 звезды

Примечание: отзывы клиентов 4.2/5 Отзывов: 2 534

Забронировать этот отель
Номер 1

+ 21 Услуги

Особенности отеля

  • 800 лет истории

  • Роскошь и элегантность минувших дней

  • Расположение в Старом Городе, куда легко добраться из любой точки города

  • Advantage 4

  • Advantage 5

Услуги в отеле и поблизости

Заезд с 14h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Разрешено проживание с небольшими животными (20 евро в сутки). Платные услуги
  • Няня по требованию Платные услуги
  • Отель с номерами только для некурящих
  • С кондиционером
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • Ранний заезд / поздний выезд Платные услуги
  • Химчистка / глажка
  • Носильщик
  • Консьерж
Питание
  • Завтрак Платные услуги
  • Ресторан (-ы): 1
  • Бар (-ы): 1
  • Обслуживание в номере
Развлечения и отдых
  • Фитнес-центр
  • Оздоровительные процедуры Платные услуги
  • Няня по требованию Платные услуги
  • Пляж и водные виды спорта Платные услуги
  • Боулинг (рядом с) Платные услуги
Бизнес-услуги
  • Конференц-зал (-ы): 7
  • Бизнес-центр с самообслуживанием
  • Заказ услуг печати/копирования Платные услуги

Расположение отеля

Palazzo Caracciolo Napoli — MGallery

Via Carbonara 112
Via Carbonara 112
Via Carbonara 112
80139 неаполь
италия

Телефон: +390810160111

Факс: (+39)081/0176535

Заезд с 14h00

Выезд до 12h00

  • На самолете

    CAPODICHINO На расстоянии 8 км / 4,97 миль

  • На поезде

    NAPOLI CENTRALE На расстоянии 1,5 км / 0,93 миль

GPS:40.855141, 14.261048

Наши номера

Наши бары и рестораны

LA CUCINA

Тип кухни: Региональная кухня

В теплой, неформальной атмосфере и историческом интерьере ресторана насладитесь местными и классическими блюдами, передающими средиземноморские мотивы и традиции.

LA CANTINA

Недоговорная фотография

  • понедельник
  • вторник
  • среда
  • четверг
  • пятница
  • суббота
  • воскресенье

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 7

  • Максимальный размер: 375 м²

  • Максимальная вместимость: 300 человек

  • Максимальная вместимость банкетного зала: 240 человек

Узнать подробнее

Отзывы наших гостей о
Palazzo Caracciolo Napoli — MGallery

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL 4.2/5

Отзывов: 2 534

Рейтинг TripAdvisor 4.5/5

Отзывов: 3 305

2021 Сертификат качества TripAdvisor
Сертификат качества 2021

Average - value for money not reached

Примечание: Tripadvisor 3.0/5

Benjamin G 20/08/2021 Реальные отзывы TripAdvisor

Service was not at the expected level. We were 4 on the room but only 2 or 3 towels in the bathroom depending on day 1, 2 or 3...sofa bed horrible, our kids had to sleep in our king size bed. Noise of the subway until late in the evening. Value for money not there ..

Not enough….

Примечание: Tripadvisor 2.0/5

Lakshm 13/08/2021 Реальные отзывы TripAdvisor

The place is not Accor standards ….. the palazzo is nice but the room I was un was terrible, bed uncomfortable, air conditioning noisy, no view, small. Usually Accor hotels are much more convenient. Only thing to save the stay is may be the breakfast

Nice suite in a historic building

Примечание: Tripadvisor 4.0/5

MargaretinParis 01/08/2021 Реальные отзывы TripAdvisor

The hotel is well located, it took 10 minutes to get there by taxi from the Molo Beverello and cost €8 and the next day it took 15 minutes to get to the airport and cost €22.50. I stayed in the Januario suite for one night and while it was nice with an original coffered ceiling, it felt a bit sparse and not that luxurious. There was a couch but no footrest. The hotel has 3 suites and 2 of them have that ceiling. There are also junior duplex suites which a staff member kindly took me to visit. There was a walk-in shower and also a bathtub. The bidet was so close to the wall that it was practically impossible to use. They had really nice slippers and decent individual toiletries. The bar and restaurant in one of the courtyards had metal furniture and didn't feel very cosy and wasn't that comfortable to spend the evening, I ended up going to sit on a more comfortable chair in the lobby for a while. Also, I got a glass of prosecco with my free drink voucher which was fine but it came with some really spicy hard dough snacks which I couldn't even eat. The porter took ages to get to my room when I was leaving so I had to take my suitcase halfway myself. The ladies on reception were friendly when I checked out, less so when I checked in. For the price and the upgrade as a Platinum Accor loyalty programme member, I would probably stay there again and maybe try a different suite but I left feeling slightly disappointed.

Dear MargaretinParis, Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For that reason, we are happy to learn that you enjoyed the hotel location as well as the staff attitude which is so passionate and delighted to serve our guests during their stay. Nevertheless, I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. I shared with my équipe your comments and they join me in apologizing for their shortcomings. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barbara Brunelli General Manager

Pleasant stay in a wonderful location

Примечание: Tripadvisor 5.0/5

JaapC4 16/10/2020 Реальные отзывы TripAdvisor

We went for the first time to Napoli. We booked the hotel just for three nights. The location of the hotel was easy to find from the central train station. And the hotel itself was magnificent. the staff was very friendly. The breakfast was very pleasant.

Dear Mr JaapC4, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Rossella Autiero Assistant Manager

First Trip After lockdown

Примечание: Tripadvisor 5.0/5

wilhelm46 01/08/2020 Реальные отзывы TripAdvisor

It was not my first time Palazzi Caracciolo, but in this very difficult moment I have appreciated even more the helpfulness and friendliness of all the staff of the hotel and I hope to come back very soon!

Dear Wilhelm46, We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rossella Autiero Assistant Manager

Короткая поездка в Неаполь

Примечание: отзывы клиентов 5.0/5

Р. Друзья - 03/02/2020 Проверенные отзывы - ALL

Все отлично даже лучше один из лучших отелей города

Уважаемый Roman S., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Massimiliano Maggioni Assistant to GM

Excellent hotel

Примечание: Tripadvisor 5.0/5

Gary O 28/01/2020 Реальные отзывы TripAdvisor

Staff are friendly and helpful. They responded quickly to any request. Rooms are clean and well kept. We found the hotel peaceful and quiet. The location is fine, close to the historical centre. We enjoyed our stay and would stay again.

EXCELLENT SERVICES

Примечание: Tripadvisor 5.0/5

EDUROBES Business - 24/11/2019 Реальные отзывы TripAdvisor

I stay several times in this beautiful Property. All those employees made my stay "Great " Front Desk :everybody are so nice special mention to Stefano , Roberta nad Cristiana, Breakfast : Stephanie and Rosaria. Also Genaro in the Spa, Carmine and Thank you Mr. Claudio

Dear robespierre14, Thank you for choosing Palazzo Caracciolo for your visit in Naples and for taking the time to leave your feedback concerning your stay. At Palazzo Caracciolo, our Guests are welcomed to their exclusive Neapolitan House, whose charme and authenticity give a special touch to their visit. Thank you for had appreciated our Team and their attention to details, making Palazzo Caracciolo a unique place in Naples! Looking forward to the pleasure of welcoming you back, thank you once again for your positive feedback. Best regards Martina Somma Assistant to GM

very nice

Примечание: Tripadvisor 4.0/5

giorgioyorgos Couples - 28/08/2019 Реальные отзывы TripAdvisor

excellent stay the personnel was really helpfull the hotel needs however a concierge to give better help for excursion and visit and restaurant names the hotel is nice and the breakfast is very good i will come back

Dear giorgioyorgos, I would like to thank you for the time you spent for the review. We really appreciated that you enjoyed the service and the hotel. Thank you for had appreciated our staff. We are happy that you understood our mission: treat our guest in an extraordinary way. Hoping to have the chance to meet you again in Naples in the nearest future. Best regards Martina Somma Assistant to GM

Nice hotel

Примечание: Tripadvisor 5.0/5

Roberto P Couples - 08/08/2019 Реальные отзывы TripAdvisor

A very nice hotel, well situated, close to a hop-on hop-off stop. Also close to the subway station, and the historic center. The staff was very helpful. Room was clean. The hotel is in a very beatiful Palazzo. Breakfast was awesome.

Dear Roberto P, Thank you taking the time to post a kind review regarding your recent stay with us. Our property boasts a fine and traditional décor, making Palazzo Caracciolo an historical masterpiece in the lively and lovely Naples. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM

Удивительно!

Примечание: отзывы клиентов 4.5/5

А. Семьи - 30/07/2019 Проверенные отзывы - ALL

Очень понравился отель! Несмотря на заметную изношенность некоторой мебели, помещение выглядит очень хорошо. Персонал очень доброжелательный, ответили на все вопросы. Сделали бесплатный апгрейд номера, что весьма удивило. Единственно, ещё не вернулись деньги с преавтлризации — ждём.

Уважаемый Aleksandra B., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Martina Somma Assistant to GM

One Night Stay

Примечание: Tripadvisor 3.0/5

Lisa M Couples - 26/07/2019 Реальные отзывы TripAdvisor

The hotel itself was very nice, maintained and the staff were friendly and helpful. They upgraded our room which was nice and much appreciated. I had booked the hotel based on the amenities of the spa/pool and the airport shuttle service listed. When we checked in we were told that other than the outdoor hot tub, that the spa and pool are not included without cost and were closed every week Sunday/Monday. We were also told that while they can arrange a shuttle or taxi that they do not provide a free taxi service as the amenities listing would have suggested. So I have to say that I was really disappointed that those listed amenities were not actually included.

Недобросовестное отношение к свои обязанностям (check out)

Примечание: отзывы клиентов 1.5/5

Nazik Семьи - 05/07/2019 Проверенные отзывы - ALL

К сожалению, все что понравилось было перечеркнуто во время расчета при выезде из отеля. Во время check out почему-то на счету появились неожиданные для нас статьи расходов. Например, нам приписали счет за обед 107 евро, хотя мы не обедали ни разу. Нам пришлось это доказывать. Это немного унизительно и оскорбительно. Когда попросили предъявить счет из ресторана, то они не смогли этого сделать. После чего просто вычеркнули из счета как-будто ничего не было. Далее нам приписали за комнату 314 дополнительный городской налог 7 евро. Это объясняли тем, что этот налог изымается за дни, а не за ночи. Должно было бы быть 7 евро за 3 ночи, а не 7 евро за 4 дня. Но при этом предыдущий день 27.06.2019 за комнату 338 посчитали почему-то за ночь и в ваших правилах об этом написана. Снова пришлось унизительно доказывать, что это не корректно. В конечном итоге, согласились и вычеркнули лишние 7 евро. А теперь подумайте сами какие впечатления могут быть после таких чудес в вашем. И еще мы узнали, что нашим друзьям, которые проживали в это же время в вашем отеле предъявили счет за экскурсию, которую они не совершали, в размере 300 евро.

Уважаемый Nazik O., Спасибо за то, что Вы нашли время ответить на наши вопросы и поделиться своим мнением о проживании в Palazzo Caracciolo Napoli - MGallery by Sofitel. Мне очень жаль, что предложенный сервис не соответствовал Вашим ожиданиям. Позвольте принести Вам свои самые искренние извинения. В MGallery мы боремся за то, чтобы предложить обслуживание самого высокого уровня для каждого из наших гостей. Поэтому Ваш отзыв очень важен для нас. Будьте уверены, что все необходимые меры будут приняты для того, чтобы подобного не повторилось в будущем. Мы Вам очень благодарны за отзыв, и искренне надеемся, что Вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. Искренне Ваш, Martina Somma Assistant to GM

Well situated hotel

Примечание: Tripadvisor 4.0/5

JGEx68 Couples - 25/06/2019 Реальные отзывы TripAdvisor

Great welcome. Had room 200 which was on the in between floor. So very quite and spacious room. Breakfast place had several options which allowed us to enloy breakfast in a more quite corner. Good lobby service!

Dear Passport59340802564, Thank you for choosing Palazzo Caracciolo for you stay and for taking the time to leave your evaluation concerning your last stay. We are very delighted to read that you had a great experience at Palazzo Caracciolo and thank you for mentioning our friendly staff and for had appreciated our breakfast. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM

Great hotel which is conveniently located

Примечание: Tripadvisor 5.0/5

PatrickW1989 Friends getaway - 16/06/2019 Реальные отзывы TripAdvisor

Second stay - Overall it was awesome again. Junior Suite was great - thanks again :) Bed was a little bit uncomfortable (ie soft). Service was great and hotel design was impressive. We will come back.

Dear PatrickW1989, Thank you again for your preferences where you stay in Naples. At Palazzo Caracciolo, our Guests are welcomed to their exclusive Neapolitan House, whose charme and authenticity give a special touch to their visit. It’s so helpful for us to know how our guests, perceive our services. Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. Waiting to surprise you again and again, all our best regards. Martina Somma Assistant to GM

MGallery Review

Примечание: Tripadvisor 5.0/5

Alexander G Family - 11/05/2019 Реальные отзывы TripAdvisor

We really enjoyed our stay at MGallery in Naples. The breakfast was top class. The suite was nice and comfortable. The staff was friendly and helpful. The neighbourhood was not great however the location is close to many popular sites.

Dear Alexander G, We are delighted to learn that you had a great experience at Palazzo Caracciolo, a unique place in Naples for culture and history. Thank you very much for appreciated our hotel, the staff and our service. Palazzo Caracciolo is located in the middle of the old town, this neighborhood is an exceptional point to enjoy the heart of Naples and to live an authentic experience. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM

oasis

Примечание: Tripadvisor 5.0/5

J1178VWrobertb Couples - 30/03/2019 Реальные отзывы TripAdvisor

Wonderful hotel situated centrally to Napoli.Excellent staff,nothing too much trouble.Breakfast was marvellous,with a varied choice.Lovely seating area outside.Thank you for the upgrade tojunior suite.

Dear J1178VWrobertb, Thank you for choosing Palazzo Caracciolo for your visit in Naples and for taking the time to leave your evaluation concerning your last stay. It’s so helpful for us to know how our guests, perceive our services, thank you very much for appreciating our staff and our hotel. Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. Waiting to surprise you again and again, all our best regards. Martina Somma Assistant to GM

Amazing

Примечание: Tripadvisor 5.0/5

bruno m Business - 15/01/2019 Реальные отзывы TripAdvisor

This Place is just Amazing a Beautiful old Italian Palazzo in the middle of the old Naples . The Staff was Great I will recommend this hotel to everybody . a Great place to stay.the restaurant also was very Good

Dear bruno m, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us, it was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! Warm regards Martina Somma Assistant to GM

Average stay

Примечание: Tripadvisor 3.0/5

Lisa F Couples - 02/10/2018 Реальные отзывы TripAdvisor

We had a fine stay at the Palazzo Caraccoilo. The hotel itself is a bit run down (i.e hallways) but the rooms were fine. It seems that they upcharge whenever they can though ($7 for ice delivery with no machines on the guest floors seemed unreasonable) but the front desk staff was very nice and helpful.

Dear lisabcurry, Thank you for taking the time to leave your evaluation concerning your last stay, it’s so helpful for us to know how our guests, perceive our services. Thank you for appreciating our friendly staff and our room. As for the ice, we apply a € 7,00 for room service, independently from the items requested, as indicated in the room service menu. Hoping to have the chance to meet you again in Naples in the nearest future. Best regards Martina Somma Assistant to GM

It was a mixed expeienexp

Примечание: Tripadvisor 3.0/5

thestonewell Family - 17/08/2018 Реальные отзывы TripAdvisor

Staff: The hotel staff was generally friendly yet at least the door boy didn't make much of an attempt to help with two large bags. Also overall the staff was VERY attentive to requests especially in the restaurant and at breakfast.Rooms: Given we travelled as family we had two rooms and could compare. No matter the rooms WiFi didn't really work (choppy and poor signal strength). Quite a surprise these days where WiFi is considered basics. In one room the fridge worked, in the other not. We overheard another guest at reception making the same complaint. Other than that the rooms were clean and specious.Location: Last, the location is so so. While close to the old town and the main station, the harbor and the main sights were at the other end of town. Further, the hotel is on a busy road so you have both the street noise in the morning and all the bad air from all the cars in a traffic jam. Last, you can feel the ground shaking when the metro is passing through underground.Summary: overall an okay stay. If services would improve it's worth coming again.

Dear thestonewell, Thank you very much for scoring Palazzo Caracciolo. We are delighted to learn that our staff was welcoming and cheerful as they usually are as we and the entire team are deeply committed to make every experience beyond expectations and we pay extra attention to the quality of our service. We are very sorry to read you were not completely satisfied with the quality of your stay and have checked the rooms in order that any inconvenience was fixed. We regret for wi-fi which had a signal lowering in those days which has been repaired so far. We hope you will allow us the chance to welcoming you back one day, to show you that your experience was an exception from the rule. With very best regards from Naples, Barbara Brunelli General Manager

Последние отзывы: 20

В сотрудничестве с TripAdvisor

Другие наши отели поблизости

Все наши в отеле в городе неаполь