Palazzo Caracciolo Napoli — MGallery 4 звезды

excellent stay the personnel was really helpfull the hotel needs however a concierge to give better help for excursion and visit and restaurant names the hotel is nice and the breakfast is very good i will come back

A very nice hotel, well situated, close to a hop-on hop-off stop. Also close to the subway station, and the historic center. The staff was very helpful. Room was clean. The hotel is in a very beatiful Palazzo. Breakfast was awesome.

Очень понравился отель! Несмотря на заметную изношенность некоторой мебели, помещение выглядит очень хорошо. Персонал очень доброжелательный, ответили на все вопросы. Сделали бесплатный апгрейд номера, что весьма удивило. Единственно, ещё не вернулись деньги с преавтлризации — ждём.

The hotel itself was very nice, maintained and the staff were friendly and helpful. They upgraded our room which was nice and much appreciated. I had booked the hotel based on the amenities of the spa/pool and the airport shuttle service listed. When we checked in we were told that other than the outdoor hot tub, that the spa and pool are not included without cost and were closed every week Sunday/Monday. We were also told that while they can arrange a shuttle or taxi that they do not provide a free taxi service as the amenities listing would have suggested. So I have to say that I was really disappointed that those listed amenities were not actually included.

К сожалению, все что понравилось было перечеркнуто во время расчета при выезде из отеля. Во время check out почему-то на счету появились неожиданные для нас статьи расходов. Например, нам приписали счет за обед 107 евро, хотя мы не обедали ни разу. Нам пришлось это доказывать. Это немного унизительно и оскорбительно. Когда попросили предъявить счет из ресторана, то они не смогли этого сделать. После чего просто вычеркнули из счета как-будто ничего не было. Далее нам приписали за комнату 314 дополнительный городской налог 7 евро. Это объясняли тем, что этот налог изымается за дни, а не за ночи. Должно было бы быть 7 евро за 3 ночи, а не 7 евро за 4 дня. Но при этом предыдущий день 27.06.2019 за комнату 338 посчитали почему-то за ночь и в ваших правилах об этом написана. Снова пришлось унизительно доказывать, что это не корректно. В конечном итоге, согласились и вычеркнули лишние 7 евро. А теперь подумайте сами какие впечатления могут быть после таких чудес в вашем. И еще мы узнали, что нашим друзьям, которые проживали в это же время в вашем отеле предъявили счет за экскурсию, которую они не совершали, в размере 300 евро.

Great welcome. Had room 200 which was on the in between floor. So very quite and spacious room. Breakfast place had several options which allowed us to enloy breakfast in a more quite corner. Good lobby service!

Second stay - Overall it was awesome again. Junior Suite was great - thanks again :) Bed was a little bit uncomfortable (ie soft). Service was great and hotel design was impressive. We will come back.

We really enjoyed our stay at MGallery in Naples. The breakfast was top class. The suite was nice and comfortable. The staff was friendly and helpful. The neighbourhood was not great however the location is close to many popular sites.

Wonderful hotel situated centrally to Napoli.Excellent staff,nothing too much trouble.Breakfast was marvellous,with a varied choice.Lovely seating area outside.Thank you for the upgrade tojunior suite.

This Place is just Amazing a Beautiful old Italian Palazzo in the middle of the old Naples . The Staff was Great I will recommend this hotel to everybody . a Great place to stay.the restaurant also was very Good

We had a fine stay at the Palazzo Caraccoilo. The hotel itself is a bit run down (i.e hallways) but the rooms were fine. It seems that they upcharge whenever they can though ($7 for ice delivery with no machines on the guest floors seemed unreasonable) but the front desk staff was very nice and helpful.

Staff: The hotel staff was generally friendly yet at least the door boy didn't make much of an attempt to help with two large bags. Also overall the staff was VERY attentive to requests especially in the restaurant and at breakfast.Rooms: Given we travelled as family we had two rooms and could compare. No matter the rooms WiFi didn't really work (choppy and poor signal strength). Quite a surprise these days where WiFi is considered basics. In one room the fridge worked, in the other not. We overheard another guest at reception making the same complaint. Other than that the rooms were clean and specious.Location: Last, the location is so so. While close to the old town and the main station, the harbor and the main sights were at the other end of town. Further, the hotel is on a busy road so you have both the street noise in the morning and all the bad air from all the cars in a traffic jam. Last, you can feel the ground shaking when the metro is passing through underground.Summary: overall an okay stay. If services would improve it's worth coming again.

Excellent value for money. The staff were very friendly and helpful. Food was good. Service was overall excellent. Room was great. Only downside was location, however would stay there again if we visit Napoli in the future.

The Palazzo Caracciolo is a beautiful hotel in central Naples. The building and decoration is truly beautiful. The hotel is a few steps away from the old town, but one needs to walk a bit further (think 15 min) to reach the nice area with bars and restaurants. There were a couple of things we were not amused about: the grumpy staff at arrival (doormen and valet parking people) and at the bar. As a good paying customer and Accor Gold member one would expect a more service oriented approach. Also, the breakfast was below MGallery standards (having stayed at at leas 5 MGallery hotels throughout Europe). Nothing bad, but nothing special either with limited options. Good to know: the sauna (and rest of the spa facility is a service one has to pay for. Note that there is a hidden but nice jacuzzi on the roof garden at the second floor!! Really nice after a day of walking trough Naples. If the hotel manages to improve the items mentioned, we will definitely be back.

Beautiful hotel, with superb settings for dining and drinking in an outdoor area of a former palace. Food and drink were commendable and location was close to the old town. Happy to stay there again when in Naples